Great hotel with great views, surroundings, amenities, and services. Affordable and competitive price if put it and the other 5 stars hotel in comparison. Wonderful staying experience.
For family with elderly and young children, location is not ideal but it's not that bad if it's just for adults. Even though it's a non-smoking room, when we checked in, the smoke smell is quite strong. Issue is with the guests before, not the hotel. Overall a good stay and will stay there again. The pool is fantastic.
I recently booked a stay at Mercure Jakarta Pantai Indah Kapuk for my boss during his business trip to Jakarta. The hotel's location is excellent, offering convenient access to key business areas and local amenities. The customer service was truly impressive—friendly, professional, and always ready to assist with any needs. The overall atmosphere of the hotel is well-suited for a business stay, providing both comfort and functionality. I would highly recommend Mercure Jakarta Pantai Indah Kapuk for anyone seeking a quality business hotel experience in Jakarta.
The hotel is conveniently located near the Cawang LRT station, providing easy access to various parts of Jakarta. The room is clean, nice and comfortable to stay. Restaurant offers local and international culinary experiences in a cozy ambiance.
Hotel near Kuningan,South Jakarta16.9% of visitors choose this area
SSoraNotDora2025.05.06
Stayed for one night and the room was very spacious and the bed for very comfortable. Bathroom was squeaky clean and toilet had a bidet (yay!). Location wise as well was easy to find as we were driving and there are a few malls located within the vicinity. Unfortunately, the aircon in our room somehow died in the middle of the night so I woke up at around 3am and was suddenly sweating. Thankfully (and gratefully), we managed to call guest services and they sent a technician to our room to fix the issue.
Strangely, the room services was not open at 9am (or was it 10am?) which was a bit disappointing because we had hoped to order breakfast from room service before checking out but alas. Staff was friendly and helpful and there was complimentary parking since we were driving. Forgot to take photos because we checked in really late (almost close to midnight) and was exhausted from driving back from Yogyakarta but generally great stay overall.
Hotel near Sudirman,South Jakarta13.2% of visitors choose this area
GGuest User2025.01.15
Check in staff were friendly! There is a restaurant within the hotel so it is convenient to grab a meal or room service. Free coffee provided at the lobby. It is easy to order grab. However, clearer signage to direct drivers into the driveway would make things even more wonderful. Clean room and comfortable stay for one night.
Hotel near Halim,East Jakarta1% of visitors choose this area
AAnonymous User2025.04.02
There is no refrigerator and hair dryer. Even though it is a 4-star hotel. Everything else is okay. The room is spacious. It is more economical to be a hotel member, because the room and restaurant food are discounted quite a bit. The fried rice is delicious.
Oh yes, if you bring a car, it is better to go to the hotel before 10 pm. It seems that the hotel access road is closed if it is late at night. (You can confirm again with the hotel)
Hotel near Kuningan,South Jakarta16.9% of visitors choose this area
EErik2024.05.05
Located in Mega Kunigan away from the busy thoroughfares on Jalan Dr Satrio. Breakfast is surprisingly varied and good, items are rotated daily. Housekeeping is excellent and they even found my lost key and emailed me to inform me that the key has been found! The decor of the hotel interiors is a little dated but it’s maintained well. The gym is extremely functional and well equipped so kudos to the hotel for that.
Hotel near Ancol Jakarta,North Jakarta1.2% of visitors choose this area
GGuest User2025.02.15
A very strategic location in Ancol. There is a free shuttle bus service to roam around in Ancol. We went to Bird Park, Seaworld and Samudra. The hotel is very clean, variety of breakfast menu selection, friendly staff and breathtaking view. My children enjoyed free face painting and balloons they got there. Overall, we had an amazing experience staying here!
Hotel near Senayan,Central Jakarta2.7% of visitors choose this area
SSweet cream2025.03.01
The hotel's exterior is incredibly luxurious, exuding a low-key elegance upon entering the lobby. The staff greet guests warmly and warmly. The rooms exude a warm atmosphere, the mattresses are comfortably comfortable, and the bathtubs are clean. The staff handle various inquiries exceptionally well. The hotel's dining options were also excellent, adding a lot of color to my trip.
Amazing
183 reviews
9.4/10
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9.2/10
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GGuest UserWe did’n like the scent of the air freshener used in the room which is lemongrass scented. It smells sour taste and not fresh feeling.
Even the bodywash shampoo conditioner and handwash are lemongrass based too. And doesnt smell as fresh and delicate as the usual 5 star hotel. Quite disapointing.
BBIN SAIMFirst stay here. Check in was fast, staff friendly. Broke my glasses earlier and they recommended me an express optics shop around the corner.
Room size was ok, not too big. Strong hot shower with a bidet. Bed was comfortable but the pillow was too hard for me. Got a stiff neck the next morning. Swimming pool was big enough but more for the kids. Walking distance to sawah besar station and many food choice around. Will be back.
JJames Ng Chern SingI like the room spacious and nice design, very happy got the free upgrade of the room, will definitely book again if come to Jakarta.
CCharmaineRoom was big and the location is very convenient with a huge mall beside it. The service was also very good and the staff made sure that all our requests are met to the best of their abilities. 10/10 would recommend for stay in Jakarta.
Ssurfman678The services at the hotel were excellent. We enjoyed the fitness facilities and dinner offerings, which were both of high quality. The staff were exceptionally welcoming—their smiles were like sunshine, and it was evident that they are well-trained and dedicated to providing a positive guest experience.
However, I was not entirely satisfied with the room. It had a large pillar in the middle, which was inconvenient and affected the overall layout. Additionally, the room was quite noisy throughout the day and night due to heavy traffic outside the windows. To make matters worse, it seemed that part of the hotel was undergoing renovation during my stay, and the constant noise from electric hammers was disruptive and made it difficult to relax.
Despite these issues, I was so impressed by the professionalism and warmth of the staff that I convinced two of my colleagues to switch to your hotel for their stay. The well-trained team truly made a difference and left a lasting positive impression.
FFeliceStayed here for a friend wedding. Booking through Trip.com.
Overall, room was nice but too DARK! no good spot for make up since its too dark. lighting very in need of improvement. Daytime light was okay since the room is surrounded by window, but at night, Junior suite room barely have any lights (only 2 hanging yellow dime light and the ceiling light above the window curtain.. imagine how dime is the room).
Unfortunately, just after check in, found a small cockroach in the bathroom. went hidden after calling Housekeeping, but it was not dead. Pest control could be improved.
For a four star hotel and higher category room type, i believe amenities could be improved. as the soap & shampoo provided was uncomparable below standard of other 4 star property like ascott / marriott, since they're using small tube of soap and shampoo. maybe they're cutting the cost there.
breakfast overall was good. many variety of food from Indonesian - Asian - International. But eggs station could be improved, as during rush hour, the queue was quite long. It can be seen that the chef is overwhelmed and causing the food quality to go down.
GGuest UserNice design and basic room. Nothing much around the vicinity of the hotel even though it is in Dharmawangsa . . unfortunately the wrong side!
So if you are looking for cafes, bars, eateries around the hotel better not stay here. This hotel is attached to a convention hall which I believe is popular for weddings. So could be crowded and noisy if there is a wedding or event going on. Breakfast was pretty good and affordable. Service overall is very good . . all the staff try to make the guests happy.
The cafe food is ok if you stick to the standard Indonesian cuisine. We tried the Tom Yam Goong Soup and it was totally not right! But in all fairness the F&B manager did not charge us for it after we gave him the feedback.
Will probably stay again if we have meetings that way.
Jjames setiawanHave stayed at this hotel twice. Always satisfied with our stay. Friendly staff, and comfortable rooms. The onsen facility is what keeps us coming back to this hotel. One of the facilities that we think is really worth visiting. The food at the restaurant is also quite varied with a pretty good taste. Thank you Kuretakeso. We will be back again.
AAnonymous UserThe service is overwhelming in this hotel, they always very kind, helpful for our traveller. The front desk also very helpful that help me to solve when I out of cash but I need to pay the ehailing fee. They always having a smiling face to every customer. The room also been upgraded for us. The city view in the room is breathtaking so I would strongly recommend this hotel again.
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