A fantastic hotel in a brilliant location - 40 mins nice walk through the park to get to central Cambridge. However, the local area is also really great too - lovely restaurants and cafes around which we really enjoyed. The hotel is beautifully done with really nice interiors and the room was comfortable, clean and well decorated. Only notes would be we'd love to see the addition of net curtains for natural light in the room with some privacy, nespresso (or similar) coffee machines rather than just a kettle (aparthotels tend to have these, we were surprised there wasn't one) and more hooks in the bathroom for wet towels. Other than that, a great stay and would highly recommend.
Does everything it says on the tin. Staff were nice, food was good. The rooms were spacious with working tv. Bathroom had a hot shower with bath. All clean and comfy beds
Nice location everything you need is here
Good for dog walking pond picnic area at the back
Beds not that comfy ok for short breaks
And no bins about the car park
The hotel is a bit far from the main Cambridge University area, requiring a bus ride, but it's still very convenient as most Cambridge attractions don't have parking, so taking the bus is the usual way to get around. The front desk staff were also very friendly and patient in answering questions. While early check-in wasn't possible, they did offer luggage storage. My only minor complaint is that there was no phone signal in the hotel, so I relied entirely on Wi-Fi – though mobile network coverage across the UK isn't great in general.
The Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.
The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.
Once in the pool it was clean and warm.
Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.
Stayed as close to Huntingdon Racecourse as where our cycle ride was starting. The room was clean and spacious. The bathroom was small and a little tired, the shower was OK, no flexibility with it, so had to wash my hair, which had only just been cut 4 hours ago. The breakfast was cereals, toast, packeted croissant, tea, coffee and fresh fruit juice. Really good value for the price. When booking the initial price changed which was frustrating, but still extremely good value for a last minute booking.
My stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues.
Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected.
I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping.
Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place.
An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay.
I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue.
Unfortunately, based on cleanliness alone, I would not rate this stay highly.
This was the largest room I stayed in during my UK trip. It's about a 15-20 minute walk to Trinity College and King's College in Cambridge city center. The area around is very quiet, and there's a supermarket about 100 meters away, so you can buy groceries and cook your own meals. There are also fast-food burger places nearby. Transportation is very convenient; you can take bus route 1 from Cambridge train station and it drops you right at the hotel entrance. When I first checked in, I found the cleanliness a bit lacking, especially the long sofa. However, after exploring the Cambridge University area, I realized that the entire Cambridge seems to have this damp, slightly old-fashioned feel. The shower was very comfortable, and the bathroom was also super spacious.
Amazing stay, at an amazing place! Everything located at a walking distance a cafés, food joints, pubs, etc. The hotel staff was amazing and welcoming! Took care of checking in a jiffy. While I didn’t opt for the breakfast, the spread was good enough to start your day.
The sleep was comfortable, neat and clean sheets, sink to wash your face and brush your teeth. What more can you ask for! Thank you for the lovely say.
Location is great!
Affordable cost! Given a free parking, which was bonus.
As located in service station, a selection of fast-food restaurant is available nearby.
Cleanliness is not great! Visible crumbs on the carpet and drawers, with filthy looking curtains.
Breakfast is available on site but a but pricey should you decide to have it daily over a 3 day booking. Decision to make it a try on our first day, not a fan. Staff in the kitchen not friendly. Not attempted to make conversation (as if not heard us) at all when asked if topping up as containers were mostly empty and not even closing time yet. Definitely not value for money .
Reception staff are great!
Over all experience - satisfactory. Will consider staying again (hope they improve with cleanliness)
Thanks!
Very Good
75 reviews
8.5/10
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7,2/10
Aarmin irannezhadThere is no hair dryer in the room, and the water pressure in the shower is low.
LLaomaidangI've stayed at this Hilton in Cambridge twice now, and both times it felt so welcoming. I booked the same river view room, and it was still just as comfortable and cozy. The front desk and restaurant were all the same, nothing changed. What did change was that this time I drove myself, and the parking was £26 a night – quite expensive! We walked to several Cambridge colleges and the shopping street, all within about ten to fifteen minutes. Cambridge feels much safer than London; you don't have to constantly guard your pockets or clutch your phone here. The breakfast was superb.
GGuest UserThis was the largest room I stayed in during my UK trip. It's about a 15-20 minute walk to Trinity College and King's College in Cambridge city center. The area around is very quiet, and there's a supermarket about 100 meters away, so you can buy groceries and cook your own meals. There are also fast-food burger places nearby. Transportation is very convenient; you can take bus route 1 from Cambridge train station and it drops you right at the hotel entrance. When I first checked in, I found the cleanliness a bit lacking, especially the long sofa. However, after exploring the Cambridge University area, I realized that the entire Cambridge seems to have this damp, slightly old-fashioned feel. The shower was very comfortable, and the bathroom was also super spacious.
GGuest UserHad trouble with hot water on shower control,very hot fine for me but would be concern for children
The control needs looking at
The room was very clean and the facilities were good would recommend to anyone
GGuest UserThe hotel service was good, and the front desk staff were very helpful. The room was also nice; though not large, the overall cleanliness was great. I booked this hotel to catch an early flight the next day, and overall, it was a positive experience. The only minor issue was that the breakfast times differed from what was stated on Trip.com. Trip.com showed breakfast starting at 6 AM, but it actually began at 6:30 AM, so I missed out on it. Despite that, I was still very satisfied.
FFad_I really enjoyed my stay at this hotel. I like the view out of my window, the room was clean and comfortable. The staff are polite and welcoming. Also, the hotel located close to the center. However, I wish if they improve their breakfast, as there were very limited options.
Comparing to the price paid with other hotel in thus city, I can said this booking was a great bargain for me.
Thank you 🥰
GGuest UserMy stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues.
Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected.
I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping.
Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place.
An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay.
I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue.
Unfortunately, based on cleanliness alone, I would not rate this stay highly.
GGuest UserThe hotel is a bit far from the main Cambridge University area, requiring a bus ride, but it's still very convenient as most Cambridge attractions don't have parking, so taking the bus is the usual way to get around. The front desk staff were also very friendly and patient in answering questions. While early check-in wasn't possible, they did offer luggage storage. My only minor complaint is that there was no phone signal in the hotel, so I relied entirely on Wi-Fi – though mobile network coverage across the UK isn't great in general.
JJiandanxingzheThe hotel is located in Cambridge city center, within walking distance to attractions. Turn left when you exit, and at the traffic lights, turn right to find many Chinese restaurants, which is convenient. The reception has staff who speak Chinese, and they are friendly to Chinese guests. The breakfast buffet is extensive.
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