The room smelt like someone had smoked in it.
The elevator had unofficial repairs and was 5-6 layered pieces of broken mirror.
The elevators and doors were tigher so it was hard to manuever the cart and our stroller around.
The food was really good in the morning.
The staff was pleasant and due to delays they extended our checkout.
The shuttle was also really nice and they were super helpful.
Great room at a great price. The location was also great, if only we had had more time and warmer weather to explore. The coffee shop looked lovely as well, but we didn't get a chance to try it because of our arrival/departure times. We were very excited about the outdoor hot tub, so we were disappointed to find it was closed upon our arrival. This happens so frequently on our trips across Canada though, so we weren't overly surprised. I have some sort of bad luck jinx when it comes to hot tubs!
Hello, I'm Lee and I stayed at the hotel on March 1st. You opened a $25 deposit with my card. The deposit was refunded normally. But on the same day, the $2.9 payment was made again. I didn't pay anything. Please check and give me a refund.
My husband and I stayed here for one night. We arrived early and asked for an early check in. The staff were very kind and said they would alert the cleaning staff to prioritize our room and call us when it was ready. They called us and our room was ready early. It was a very nice accommodation they made for us.
The staff also provided us an upgrade to a suite. The suite was clean and functional. The bathroom counter was very short, even for myself who is 5'5”. The couch was clean but cushions could us some new stuffing.
The hotel lobby offered tea and coffee all day long and a public washroom.
As for the facilities we used the indoor pool facilities (including hot tub and showers) and the outdoor hot tubs. The indoor pool women's bathroom needs to be upgraded. There is one large shower with 2 nozzles. No option for privacy. 1 of 2 shower head nozzles did not work The other shower nozzle was difficult to set to the correct temperature. I did not use the sauna but noticed one available in the women's bathroom.
The indoor hot tub and outdoor hot tubs were not hot enough. I typically do not like hot tubs as they are too hot for myself however these felt like the temperature of a hot shower.
The hotel is only a 20 minute walk to town. The restaurant next to the Inn, The Whisky Jack Grill, is open for dinner and had great food and service.
For the price I would book again as the room was clean and the staff were very accommodating and friendly.
Irwin's Mountain Inn has a great location, just a short walk from the centre of Banff, which makes it easy to get around. The room was very clean, and the staff were welcoming. That said, the overall feel of the hotel is a bit dated, and for the price, the in-room coffee facilities were quite disappointing. It’s an okay place to stay if you value location and cleanliness, but it doesn’t quite offer the extras you might expect at this price point.
Very good, very helpful, the environment is very good! The bed is very comfortable, there is a chop restaurant next to it for breakfast, lunch, dinner, a perfect experience, for me this hotel feels at least four stars
Great location for a few minutes walk onto the main streets. Basic but everything we needed for an overnight stop. Great bonus having underground parking included and use of the facilities next door.
Hotel near Downtown Calgary,Calgary91.4% of visitors choose this area
PPinkYoshi2025.08.11
The location is excellent, just a short walk to the main downtown attractions. Parking is first-come, first-served, and it was full when we arrived, but there's a public parking garage very close by which felt quite safe. The room didn't come with a kettle, and we couldn't adjust the AC temperature.
Hotel near Downtown Edmonton,Edmonton67.6% of visitors choose this area
GGuest User2025.01.05
Perfect location if you are in town to watch the Oilers game. The facility is old, towels were old and almost worn out! Bathroom was pretty clean, but other areas like the headboard, lamps, TV were really dust.
The lighting was really poor even with the lights on.
Hotel has parking but at an extra charge.
Great
138 reviews
9.2/10
Price from
PHP 5,375
per night
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7.7/10
Good
VV100StranFar from the best hotel, but more or less clean, the beds are comfortable. There are a lot of migrants, a strange contingent. Breakfast is good, there are waffles, omelettes, yogurt, etc. Basically, that's enough. There is own parking, one day it was difficult to find a space, other days it was free. Compared to other hotels in Calgary, the prices are still ok, although in our opinion, it should be cheaper
GGuest UserGood location for me to visit clients in Downtown. Stayed here for 2 nights, the queen room was clean & comfortable; devices in the room worked well.
The check-in staff was polite and great to deal with. it will be better if they can provide free breakfasts.
HhongpowerIt takes about 20 minutes by Uber from Edmonton Airport. It cost about 33 bucks. There is also a Korean restaurant nearby... It is not a walkable distance. All schedules were handled by Uber. The sound of the air conditioner in the room… . It's so big... I turned it off when I went to sleep.
GGuest UserWe chose this hotel at random while driving down the highway. We were VERY glad that we did. The following day, we kept congratulating ourselves on the great choice.
It was very easy easy to get to off the highway. But yet it was protected from the busy highway noise.
The staff were absolutely 5-Star. Every single individual that we encountered, both hotel and restaurant, seemed to be genuinely friendly and professional. Specail shout-out to: Jei, Jasmeen, and Maltin. ( hopefully i got the correct names)
We used the pool in the evening, and it was a surprisingly nice facility for the price of the hotel. We thoroughly enjoyed it until an excessively noisy family showed up with undisciplined kids. But that's not on the hotel.
I don't know why the restaurant was empty because it was exceptionally good food and good service. Even the breakfast buffet was far above most free breakfasts that are on offer.
The guestrooms were very quiet (even the a/c fan was quiet). Beds were comfortable. Good quality linens, pillows and towels. Beds were especially comfortable and seemed new. Carpet looked new.
The only thing I might suggest for the rooms is that they might add a floor lamp to improve the lighting. Also, they might think about bringing up the quality of bathroom amenities to current trend in higher quality in larger affixed bottles instead of small disposables
It's obvious that they're gradually upgrading an older property and haven't gotten to the hallway paint yet. But that doesn't affect the guestrooms experience.
I highly recommend this property.
GGuest UserNot our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the casino was great - including the restaurant.
RROGELIOAverage value for money, commensurate with the price paid. The room has many patches, the bedding is very worn, and there are no hangers for clothes, only a dresser. The breakfast is adequate.
Hotel near University of Calgary District, Calgary
Price per night from:PHP 2,922
5.7/10
AAMissGreat hotel. Grabbed the cheapest room possible for my sister to come along with the hubby and I but wanted our own privacy. Got her the single queen bed room. It was REALLY nice. The value for money was exceptional and the breakfast was fantastic!
AAnonymous UserI am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
Hotel near University of Calgary District, Calgary
Price per night from:PHP 4,924
7.4/10
GGuest UserThis was a convenient place for us to stay, close to our niece for a visit. The staff were very nice, welcoming and friendly. However, the Inn is very old and it shows. It needs fresh carpets, paint and although the lady preparing the free breakfast was wonderful, the facilities and variety of food was very poor. It was set up in what appeared to be a converted hotel room on the 3rd floor, so not very roomy for the number of guests attending. There was pancakes, toast, boiled eggs, some yogurt and fruit and coffee. We didn't bother, especially as there was a lineup out into the hallway.
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