Hampton by Hilton Zhuhai Doumen Reviews

Response from Property: 親愛的朋友，您的肯定如金雕玉砌的耀眼，您這般誇讚，我們視若珍寶，字字牢記心間，肯定的話語讓歡小朋們的堅持有了意義！您的滿意是對我們最大的鼓勵，相信您與歡小朋的緣分不止如此，期待與您再次相遇體驗我們其他的房型哦！---期待的歡小朋

Response from Property: 親愛的朋友，非常感謝您的入住與讚賞。很高興珠海斗門希爾頓歡朋酒店能為您的出遊帶來美好的時光，您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱枕，致力為每一位客人提供賓至如歸的入住體驗，熱切期待您再次光臨體驗。----歡小朋

Response from Property: 親愛的朋友，首先向您表示歉意，同時也十分感謝您的點評，您反映的問題歡小朋會盡快去改進，您的意見對我們很重要，細節服務一直是我們長期以來尤為關注的重點，很高興您能及時提點我們，我們將不斷完善和改進，給您和更多的客人提供優質的服務，期待您的下次光臨---努力改進的歡小朋

Response from Property: 親愛的朋友，感謝您對我們的肯定，俗話説得好，態度決定一切，細節決定成敗，我們要用心做好每一步，因為有您的評價，今天的歡小朋們不知不覺的有點飄了，暖呼呼的感覺真好，感謝您對酒店的信任與支持，您的滿意就是我們奮鬥的目標，歡迎您下次再來，非常感謝您的支持，祝您生活愉快。---愉快的歡小朋

Response from Property: 親愛的朋友，最美的邂逅莫過於此，就像經過了漫長的歲月等待，剛好在陽光正好微風漸起之時相遇。感謝您的支持與鼓勵，衹要能給您帶來舒適的環境與入住體驗，歡小朋就滿足啦，在您的支持下歡小朋們將持續努力，讓更多的客人滿意。歡迎您下次回來哦！---等您的歡小朋

Response from Property: Dear guest,We sincerely thank you for taking the time to share your stay experience with us and for your kind acknowledgment of our breakfast. We feel truly honored. Regarding the disappointment your children felt due to the absence of a swimming pool at our hotel, we are deeply saddened by this situation. Currently, our hotel does not have a swimming pool, and we have not indicated the existence of one on any online platforms. If you had any doubts or questions during the booking process, you could have simply called our hotel for clarification. Once again, we apologize sincerely for the inconvenience caused to you and your children.Wishing you a wonderful and joyful life ahead!

Response from Property: 親愛的朋友，感謝您在百忙之中抽出寶貴的時間為酒店進行點評！歡小朋感到非常榮幸，茫茫人海中您選擇了珠海斗門希爾頓歡朋酒店作為您停留的驛站。在這裏，來者皆是我們的尊貴客人，每一次相逢都是一份緣份。願美好的生活與您環環相扣，期待未來與您再次相會，為您創造更多愉快的回憶！----愛您的歡小朋

Response from Property: 親愛的朋友，感謝您選擇珠海斗門希爾頓歡朋酒店，在外旅行，舒心最重要，我們始終努力滿足每一位客人的願望，因為這也是我們的追求，希望每一位客人來到珠海斗門希爾頓歡朋酒店都能帶着笑容離開，祝您生活愉快。---歡小朋

Response from Property: 親愛的朋友，感謝您選擇珠海斗門希爾頓歡朋酒店，在外旅行，舒心最重要，我們始終努力滿足每一位客人的願望，因為這也是我們的追求。期待您能分享更多的建議，希望每一位客人來到珠海斗門希爾頓歡朋酒店都能帶着笑容離開，祝您生活愉快。---歡小朋

Response from Property: 親愛的朋友，看到您的好評，歡小朋的心情就像中了大獎一樣激動！感謝您對我們服務的認可，我們致力於為每位客人提供如家般的貼心服務，讓您每一次入住都成為超值體驗。您的鼓勵是我們前進的動力，期待不久的將來再次為您服務。---開心的歡小朋

Response from Property: 親愛的朋友，歡迎下榻珠海斗門希爾頓歡朋酒店，如果您對我們酒店有什麼意見或者建議可以告知歡小朋哦，讓歡小朋知道您的心聲，瞭解您的需求，這樣歡小朋才能進一步的改進和提高哦，祝您生活愉快---上進的歡小朋

Response from Property: 親愛的朋友，感謝您對酒店的肯定，每一個肯定的聲音，都温暖了歡小朋們的內心，有了您的支持與肯定，歡小朋們一定會更加努力做得更好，堅持不懈服務好每一位客人，相信我們酒店的明天會更好，永遠相信美好的事情即將發生，願您每天都開心哦。---開心的歡小朋

Response from Property: Dear friend,We deeply regret the unpleasant experience you had at our hotel. Your feedback is of utmost importance to us, as it directly points out the shortcomings in our service and facility maintenance. Regarding the issue of the unavailable air-conditioned rooms, please note that our hotel uses a centralized air-conditioning system controlled by the floor for cool or warm air. On the day of your arrival, the hotel was fully booked, and due to a drop in temperature that day, many guests required warm air. Therefore, the air-conditioning was set to heating mode. We fully understand that during peak season, such arrangements fell far short of the comfort standards expected by Hilton Group and by you. Please believe that this is not our usual service standard. The high demand during peak seasons indeed poses challenges for us, but it should never compromise the guest experience. We have already started to optimize our service processes and ensure that we can provide every guest with a standard-compliant accommodation environment, even during peak periods. Meanwhile, we hope you can forgive us for the inconvenience caused this time.Regarding the poor hygiene conditions and damaged facilities in the guest room, this was a serious oversight on our part. We have immediately conducted a thorough cleaning and repair of the affected room, and taken serious disciplinary action against the responsible personnel. We promise to continuously strengthen the processes for guest room cleaning and facility inspections, ensuring that every room is in the best condition to welcome every guest.We also feel deeply responsible for your feeling that the room rate did not match the experience. We have always insisted that price should be commensurate with value, and clearly, we did not meet your expectations this time. We cherish the trust and support of every guest, and therefore, we are willing to offer you special discounts on future bookings, as a practical expression of our sincerity and determination to improve.Finally, we sincerely invite you to give us another chance, so that we can have the opportunity to prove our changes and progress through actual actions. Of course, if you decide to choose another hotel, we fully understand and respect your decision. Please believe that your feedback is the driving force for our continuous improvement, and we will definitely learn from it and continuously enhance our service quality. Once again, we apologize for the inconvenience caused and look forward to welcoming you with a better appearance in the future.

Response from Property: Dear friend，Thank you so much for your wonderful review! We're thrilled to hear that you found our service excellent, friendly, and thorough. It's great to know that our huge beds are appreciated by families with kids. Although we understand that being a little far from town might be inconvenient for some, we're glad that our riverside location was perfect for enjoying fireworks. We hope to welcome you back soon and provide you with an even better experience. Thank you again!