Novotel Zhengzhou  Convention  Center

Novotel Zhengzhou Convention Center Reviews

Novotel Zhengzhou Convention Center

Section A, Gelamu Building, No. 17 Shangwu Waihuan Road, Jinshui District, Zhengzhou, Henan, 450008, ChinaSee Hotel Details
Novotel Zhengzhou  Convention  Center
Novotel Zhengzhou  Convention  CenterNovotel Zhengzhou  Convention  CenterNovotel Zhengzhou  Convention  Center
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Guest Reviews

9.4/10
Outstanding
3574 review
Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(3574)
Positive reviews(3517)
Reviews with photos/video(896)
Convenient location(657)
Easy to get around(625)
Friendly front desk staff(598)
Close to metro(417)
Delicious breakfast(321)
Perfect for business trips(250)
Convenient parking(180)
Nice toiletries(43)
Negative reviews(57)
Anonymous User
Superior Double Room
Stayed in Mar 2025
Couple
19 review
10/10
Outstanding
Posted on Apr 27, 2025
The hotel is very convenient as the Central Business District metro station is just outside the hotel, there is also a convenient store just beside the hotel. Supper is also provided. I would like to thank Guke for the excellent service provided.
Response from Property: Dear guest: Seeing that you favor Xiaomei so much, we are so happy that we are about to fly^_^. Xiaomei always cherishes and is full of gratitude when facing such distinguished guests as you. Recently, Xiaomei has paid extra attention to the room facilities and personalized guest room services. Thank you very much for your recognition of Xiaomei. We are still waiting for you to come home at any time in Zhengzhou...
Guest User
2-bed Room With City View
Stayed in Dec 2024
Couple
23 review
8.5/10
Very Good
Posted on Feb 2, 2025
Overall good hotel however the midnight snack is a bit deceiving as they did not provide much food. The auntie Guo ShuFen is very nice and provided us with lots of tea and water. Thank you!
Response from Property: Dear guest: Hello! It is a great honor that you have chosen to stay at Novotel Zhengzhou Convention and Exhibition Center and take your precious time to share your experience. Novotel Zhengzhou Convention and Exhibition Center has been committed to providing every guest with a home-like experience, conveying love and sincerity with heart, and never slackening in customer service. We sincerely apologize for your unpleasant experience. We have reported your feedback to the relevant departments for follow-up. Your opinions and suggestions are the ladder of our progress. You are welcome to communicate with us at any time and put forward valuable opinions. May your work and life be smooth! Sincerely, Guest Service Manager
Guest User
Superior Double Room
Stayed in May 2025
Business traveler
1 review
3.0/10
Posted on Jun 16, 2025
Novotel was my favorite brand. Paid 3 rooms 5 nights. All of us can't sleep as stinky air from rug and AC won't cooler, we have to emergency check-out after 1st night. WHEN get our 4 nights money back? Bill, front desk manager answered us in 3 business days.
Response from Property: Dear guest: It is our great honor for you to choose to stay at Novotel Zhengzhou Convention Centre. We sincerely apologize for not providing you with a good stay experience. Novotel Zhengzhou Convention Centre has always been committed to providing every guest with a home like stay experience, Regarding the issue you mentioned, we have reported it to the relevant department for follow-up. Please feel free to contact us at your convenience for specific opinions and suggestions. Best Regards! Dear Guest Service Manager
Otgonzaya Jantsan
2-bed Room With City View
Stayed in Sep 2024
Business traveler
13 review
3.5/10
Posted on Oct 20, 2024
There was a hole in the body towel. The front desk receptionist is a 4 star who doesn't speak English at all. Unfortunately. I waited for 1 hour to get into the room I reserved because the receptionist did not speak English. And very slowly
Response from Property: Dear guest: It is our great honor for you to choose to stay at Novotel Zhengzhou Convention Centre. We sincerely apologize for not providing you with a good stay experience. Novotel Zhengzhou Convention Centre has always been committed to providing every guest with a home like stay experience, Regarding the issue you mentioned, we have reported it to the relevant department for follow-up. Please feel free to contact us at your convenience for specific opinions and suggestions. Best Regards! Dear Guest Service Manager
Bhargav Mahesh
2-bed Room With City View
Stayed in Oct 2024
Solo traveler
3 review
10/10
Outstanding
Posted on Nov 17, 2024
I had a wonderful stay at Novotel Zhengzhou, and I cannot recommend this hotel enough. The facilities were top-notch, the rooms were clean and comfortable, and the location was very convenient. What truly stood out was the exceptional service provided by the staff, particularly Mr. Lee Li at the reception. From the moment I arrived, he went above and beyond to ensure I felt welcomed and comfortable. He was incredibly attentive, professional, and helpful with all my needs, making my stay hassle-free and enjoyable. I am deeply grateful for his support and kindness. Thank you, Novotel Zhengzhou, for a fantastic experience! I will definitely be returning and recommending your hotel to others. Feel free to personalize further if needed!
Response from Property: Dear guest, thank you for staying at Novotel Zhengzhou Convention Center. We are very happy to receive your satisfaction. Our goal is to create a comfortable stay experience for every guest, and your support is the driving force for us to continue moving forward. We look forward to your visit again ! Dear Guest Service Manager
Anonymous User
Superior Double Room
Stayed in Jul 2024
Business traveler
5 review
2.2/10
Posted on Oct 31, 2024
The hotel facilities are old, the air conditioner is not cool at all, and the room is very hot. I found a staff to fix it, but it was useless. In the end, the whole broken electric fan was given to me. No matter what, it was still a five-star hotel. There was a middle-aged man with poor service attitude and treated customers differently.
Response from Property: Dear guest: It is our great honor for you to choose to stay at Novotel Zhengzhou Convention Centre. We sincerely apologize for not providing you with a good stay experience. Novotel Zhengzhou Convention Centre has always been committed to providing every guest with a home like stay experience, Regarding the issue you mentioned, we have reported it to the relevant department for follow-up. Please feel free to contact us at your convenience for specific opinions and suggestions. Best Regards! Dear Guest Service Manager
Miss_Bella
Business Room - River-View (Double Bed)
Stayed in Jan 2024
Family
4 review
10/10
Outstanding
Posted on Feb 18, 2024
It was an amazing experience! Gorgeous hotel with impeccable service. Would definitely book again.
6/8
Response from Property: Dear guests, hello! Seeing your rich and sincere 5-point praise, Xiaomei is so happy that she is about to fly~ We have always been committed to providing every guest with a home away from home feeling, and I believe that your feedback will be passed on to all our employees. Brings great encouragement. The hotel is located in the bustling business district of Zhengdong CBD, adjacent to the Henan Zhengzhou International Convention and Exhibition Center and Zhengzhou Wetland Park. It is close to Metro Line 5 and Metro Line 4. It is only 13 minutes away from Zhengzhou East Station and has convenient transportation. We hope you will continue to pay attention to us, and we will continue to work hard to enrich our customer service, so that you will have different surprises every time you stay. Novotel is waiting for you and your family to visit us next time! Sincerely, Guest Services Manager
Jamie 787-G63
2-bed Room With City View
Stayed in May 2024
Business traveler
17 review
9.0/10
Great
Posted on Jun 4, 2024
Excellent customer services, convenient location next to conference centre, clean, well maintained amenities and good choice of food. Recommend to stay!
Response from Property: Dear guest: It is our great honor for you to choose to stay at Novotel Zhengzhou Convention Center, Novotel Zhengzhou Convention Center has always been committed to providing every guest with a homelike stay experience, We look forward to your next visit and wish you happiness and joy every day ! Guest Service Manager
Carlos Eduardo Lencioni
Premier Twin-bed Room
Stayed in Apr 2024
Business traveler
4 review
7.5/10
Posted on May 6, 2024
Gym with few equipment, no swimming pool. Clean apartment, good breakfast.
Response from Property: Dear guest: It is our great honor for you to choose to stay at Novotel Zhengzhou Convention Center, We sincerely apologize for not providing you with a good stay experience. Novotel Zhengzhou Convention Center has always been committed to providing every guest with a homelike stay experience, Regarding the issues you have mentioned, we have reported them to the relevant departments for follow-up. Due to system settings, we are unable to obtain your information. Please feel free to contact us at your convenience to provide better opinions and suggestions. Wish you happiness and joy every day ! Dear Guest Service Manager
Lap
Superior Double Room
Stayed in Jan 2025
Business traveler
1 review
9.0/10
Great
Posted on Feb 21, 2025
Aurora is nice
Response from Property: 尊敬的貴賓:您好,感謝您對鄭州美豪諾富特的喜愛和支持。我們全體員工的職責便是為住客營造温馨舒適的入住體驗和家一般的温暖,不管您是商務出行還是家庭旅行亦或者是自由行,我們都希望給您帶去旅途後的放鬆和休閑。希望您能繼續關注我們,我們也會繼續默默努力,不斷充實為客服務的內涵,讓您的每次居住都有不一樣的驚喜,期待下次給我們五分好評呦,諾富特等着您和家人的下次光臨啦!謹啟 賓客服務經理
Sun0110
2-bed Room With City View
Stayed in Oct 2024
Business traveler
78 review
10/10
Outstanding
Posted on Nov 5, 2024
I’m so glad , Ella
Response from Property: 尊敬的貴賓您好!為每一位住客提供温馨舒適的居住體驗是我們的本職工作,更是我們的不懈追求。我們也會一如既往的保持下去,期待您能繼續選擇我們!謹啟 賓客服務經理
Ramon Allones
Superior Double Room
Stayed in Aug 2023
Business traveler
7 review
10/10
Outstanding
Posted on Sep 3, 2023
Very enjoyable stay, all amenities were clean and neat up to Novotel Accor standards. Please keep it that way ! Allez la France !
Response from Property: 哇~貴賓您好,感謝您花費精力為我們書寫的走心評語,您的認可和讚美也會更加激勵我們繼續做好自己的分內工作,不斷進行各項產品和服務的優化和創新。我們立志要為諾富特家人們提供人性化的硬件服務和温暖可心的軟件服務,一步步提升您的幸福感。小諾也希望這份幸運能時常伴隨着您,讓您每天過得開開心心滴!期待您有空多來住住呦!謹啟 賓客服務經理
Guest User
Superior Double Room
Stayed in Jun 2024
Business traveler
1 review
10/10
Outstanding
Posted on Jul 31, 2024
good service, nice breakfast
Response from Property: 尊敬的賓客,您好!看到您如此豐富又真誠滿滿的5分好評, 小美真是開心的就要飛起來了呢~ 我們一直致力於給每一位賓客提供賓至如歸的感受,相信您的反饋將給我們所有的員工帶來莫大的鼓舞。 酒店座落於鄭東CBD繁華商務區,毗鄰河南鄭州國際會展中心、鄭州濕地公園,緊鄰地鐵5號線、地鐵4號線,距離鄭州東站僅13分鐘路程,交通便利。希望您能繼續關注我們,我們也會繼續默默努力,不斷充實為客服務的內涵,讓您的每次居住都有不一樣的驚喜,諾富特等着您和家人的下次光臨啦! 謹啟 賓客服務經理
Guest User
Superior Double Room
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 20, 2025
guke good
Response from Property: O(∩_∩)O哈哈~貴賓下午好,我們也很贊成您的觀點,諾富特的地理位置還是很得天獨厚呢,無論是地鐵出行,還是前往高鐵站,高速路入口以及機場都是很方便滴!我們立志要為諾富特家人們提供人性化的硬件服務和温暖可心的軟件服務,一步步提升您的幸福感。小諾也希望這份幸運能時常伴隨着您,讓您每天過得開開心心滴!謹啟 賓客服務經理
LADISLAUS LADISLAUS
Premier Suite Room
Stayed in Mar 2024
Business traveler
4 review
10/10
Outstanding
Posted on Apr 18, 2024
Bill is good
Response from Property: 尊敬的賓客,您好!看到您如此豐富又真誠滿滿的5分好評, 小美真是開心的就要飛起來了呢~ 我們一直致力於給每一位賓客提供賓至如歸的感受,相信您的反饋將給我們所有的員工帶來莫大的鼓舞。 酒店座落於鄭東CBD繁華商務區,毗鄰河南鄭州國際會展中心、鄭州濕地公園,緊鄰地鐵5號線、地鐵4號線,距離鄭州東站僅13分鐘路程,交通便利。希望您能繼續關注我們,我們也會繼續默默努力,不斷充實為客服務的內涵,讓您的每次居住都有不一樣的驚喜,諾富特等着您和家人的下次光臨啦! 謹啟 賓客服務經理