To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(1248)
Positive reviews(1194)
Reviews with photos/video(312)
Friendly front desk staff(90)
Convenient for shopping(64)
Secluded lake view(39)
Tasty restaurant(39)
Located downtown(27)
Large bathroom(22)
Luxurious(15)
Excellent afternoon tea(14)
Negative reviews(54)
Peter WH Tse
Superior City-view Twin Room
Stayed in Jan 2025
Business travelers
1 review
4.0/5
Very Good
Posted on Feb 28, 2025
Excellent Location. Close to the famous tourist spots
Response from Property: Dear guest:
Thank you for choosing to stay in our hotel and sharing your valuable comments! We are honored by your recognition of the location. We are always committed to providing every traveler with a convenient and comfortable travel experience.
The hotel is adjacent to the historical and cultural district and city landmarks. It is within walking distance of many popular check-in spots. There are many bus stops around, which is very convenient for exploring ancient sites or tasting authentic food. We look forward to meeting you again next time, and we can continue to add beautiful memories to your journey!
Pablo N.
Superior City-view Double Room
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Nice location and view.
Everything is fine
Response from Property: La la, la la! Thank you for your careful review! You must be a very tasteful person! The good service is because there are guests like you who pay attention to us at any time. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so everything you do in your stay, we are particularly concerned about, caring, considerate, caring, warm, is the most sincere gift from every Little Star to you, here, we will, as always, welcome you again with a cordial smile. ———Dear Little Star
Chin Hui
Superior Lake-view Queen Room
Stayed in Jan 2025
Couples
2 review
3.0/5
Posted on Mar 3, 2025
Air conditioning not working well
Toilet - hopeless, can’t flush
Bed - old
Room - relatively old set up
Response from Property: 親愛的客人,非常抱歉未能為您提供理想的入住體驗,您反饋的問題我們已高度重視!針對空調效果不佳的情況,我們已緊急聯繫工程部全面排查,並計劃逐步更新老舊設備;廁所沖水問題已安排專人檢修管道系統,並加強清潔檢查流程;客房設施的老化問題也已列入升級改造計劃,後續將加速推進。您的真實反饋是我們進步的動力,期待能有機會重新為您提供優質服務!再次為給您帶來的不便深表歉意,祝您生活愉快,期待能以全新面貌迎接您的歸來~🌟
CookieMonster
Xinghu Pet Pink Double Bed Room
Stayed in Jun 2024
Family
6 review
4.0/5
Very Good
Posted on Jul 18, 2024
Very central location with shopping centre right across. Room is nice with good view, very spacious. Housekeeping staff is very helpful and friendly.
Response from Property: Okay! Thank you very much for your stay and detailed review. It is precisely the constant concern and supervision of customers like you that enables us to constantly discover problems in our work, make corrections, and make continuous progress. A favorite Xiaoxing replied to the employee at 15:13:00 on July 15, 24: Front Office Management
Guest User
Superior City-view Twin Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Good service
Response from Property: 得到您滿分的點評,小星真的太開心啦。謝謝您對我們的認可,小星會竭盡自己的人多能發光發熱,讓您體會到小小星的熱情好客,再您下次入住可以提前call小星為您提前準備房間哦,喜歡小星記得多和身邊朋友推薦哦~——歡喜的小星
MalcolmM
Xinghu Pet Pink Twin Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 7, 2024
Our first night in China after a long journey from OZ. Arrived late in the evening and was warmly greeted by the friendly front desk staff who coped well with an English speaker. Room was excellent, comfortable beds, spacious, with a large and beautiful bathroom. We enjoyed a delicious yumcha lunch in the revolving restaurant. It is located in the central area of Zhaoqing and it was an easy walk to the lake. Highly recommended
Response from Property: So pleased and grateful that you gave us a good feedback,you are satisfied with our productsand service,l hope l can apply to give you agood discount or send a gift to you when youorder next time. Thank you very much. Best regards.
Guest User
Superior City-view Twin Room
Stayed in Jun 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on Jul 4, 2024
Good location and spacious room. A very large washroom. Good value for money
Response from Property: 酒店回复内容:So pleased and grateful that you gave us a good feedback,you are satisfied with our productsand service,l hope l can apply to give you agood discount or send a gift to you when youorder next time. Thank you very much. Best regards.
Guest User
Deluxe City-view Twin Room
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Nov 14, 2024
Very good👍
Response from Property: 得到您滿分的點評,小星真的太開心啦。謝謝您對我們的認可,小星會竭盡自己的人多能發光發熱,讓您體會到小小星的熱情好客,再您下次入住可以提前call小星為您提前準備房間哦,喜歡小星記得多和身邊朋友推薦哦~——歡喜的小星
Guest User
Superior City-view Twin Room
Stayed in Feb 2025
Travel with friends
25 review
4.0/5
Very Good
Posted on Mar 2, 2025
The facilities are good, the bathroom is big enough, and the bathtub is very comfortable. The restaurant on the 29th floor has a good view.
The hygiene is also good, with new carpets and new towels.
The service is thoughtful and considerate.
The breakfast is not rich enough and the taste is average.
Original TextTranslated by Google
Response from Property: 親愛的客人,衷心感謝您選擇入住並分享如此細緻的體驗!看到您對設施、衞生和服務的認可,我們倍感温暖~29 樓餐廳的景觀確實是我們的驕傲!關於早餐的建議我們已認真記錄,已反饋給餐飲團隊優化菜品豐富度和口味,期待下次能為您呈上更精緻的早餐體驗!您提到的新地毯和毛巾正是我們近期升級的細節,能讓您住得舒適就是我們最大的動力✨再次感謝您的用心評價,期待與您重逢時,不僅能延續這份美好,還能為您帶來更多驚喜!祝您生活愉快,常回來看看呀~🌟
Szhengzhenghao
Xinghu Pet Pink Double Bed Room
Stayed in Jan 2025
Other
57 review
4.2/5
Very Good
Posted on Feb 20, 2025
There are many delicious foods around Xinghu Hotel. There are White Swan Guest House and Zhonghua Tea House nearby for morning tea, Yuxiang Mifang Restaurant for snacks, and RT-Mart and McDonald's opposite. The Qixingyan Archway Night Market is very lively at night, with a variety of food and entertainment projects, allowing people to experience authentic customs and lively atmosphere. Staying at Xinghu Hotel, you can enjoy a variety of delicious foods.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您的好評!能得到您的認可,我們倍感榮幸。正如您所説,星湖大酒店周邊美食環繞,白天鵝迎賓館、中華茶樓的早茶能開啟活力滿滿的一天,漁鄉米坊的小吃帶來別樣的舌尖體驗,大潤發和麥當勞滿足日常所需,七星巖牌坊夜市更是熱鬧非凡,讓每一位客人都能盡情感受當地的煙火氣。我們始終致力於為客人提供優質的住宿體驗,期待您的再次光臨,願您往後的日子裏,萬事順遂,幸福安康!
Guest User
Xinghu Pet Pink Twin Room
Stayed in Jan 2025
Travel with friends
15 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The room is well-equipped, in a good location, right outside Xinghu Square, and there are great things to eat, drink and have fun around!
Original TextTranslated by Google
6/9
Response from Property: 感謝您給予我們酒店五星好評!能得到您的認可,我們無比榮幸。酒店致力於為賓客提供舒適的住宿體驗,齊全的房間設施和絕佳的地理位置,就是為了讓您的出行、休閑更加便捷。星湖廣場周邊匯聚了豐富的吃喝玩樂選擇,希望它們為您的旅途增添了不少歡樂。我們隨時歡迎您再次下榻,期待與您的下次相遇!
Guangzhoushitanghan
Deluxe LakeView Single Room
Stayed in Jan 2025
Couples
3 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Old five-star hotel. When I was young, I often dreamed of staying overnight on the 29th floor with a 360-degree unbeatable view and having a buffet breakfast. This New Year's blessing trip made my dream come true. The free parking lot is very convenient on the ground. I upgraded the lake view room to enjoy the membership. The facilities are luxurious and clean. The unbeatable scenery of Qixingyan outside the window can see the whole picture of Xinghu Square and the music fountain performance. Dinner is in the hotel restaurant on the second floor. The price and production of the dishes are very good. The two of us ordered a special homemade black tofu (28 yuan, with a lot of ingredients), casserole fish head, and asparagus fried shrimp balls. The color, aroma and taste are full. It is indeed a five-star standard. It may be that there are not many guests just after the New Year. The environment is quiet and the service is first-class. It is super good to pay more than 100 yuan. After dinner, I went to the Qixingyan brand opposite the hotel to take pictures and realized that I forgot the camera bag on the chair. I hurried back to the waiter to receive it at the counter for safekeeping. Thank you very much! The style and quality of the buffet breakfast on the top floor are OK. The key is the unbeatable 360-degree scenery. You can enjoy the beautiful morning light of Zhaoqing City from the east. Next time I come to Zhaoqing, I will definitely choose here.
Original TextTranslated by Google
6/8
Response from Property: 尊貴的客人,衷心感謝您這篇細緻又暖心的五星好評!新春祈福之際能幫您圓了年少時的夢,我們倍感榮幸。免費停車場、會員升級湖景房、無敵七星巖美景,還有咱們酒店餐廳的美味佳餚,都能讓您滿意,實在是太好啦!找回遺忘相機袋的小插曲,也讓我們看到酒店服務的貼心之處,這都離不開每一位員工的用心。頂樓自助早餐有 360 度美景相伴,願給您留下了美好的用餐回憶。期待您下次來肇慶,我們一定用更優質的服務迎接您回家!
Guest User
Superior City-view Double Room
Stayed in Dec 2024
Family
1 review
2.0/5
Posted on Feb 1, 2025
I have to comment on the advantages first. The room is big enough, the bathroom is big, and the bed in the king-size room is also big. You can sleep sideways with your child. But I have to list the disadvantages: the price is higher than the surrounding area, but there is no other cost-effectiveness except the big room. The hygiene is average. I asked for two more bottles of water, but they said that each room can only get two more bottles per day. I asked for a bathtub cover, but they said it was 10 yuan each. The quality of disposable slippers is also very poor. The shower head is like rusty and very inflexible. Either the water is very hot or cold. The breakfast is even less in variety and tastes bad. I stayed for two days and only had yogurt on the first day, but it was gone on the second day. It can be seen that it is an old hotel, but the trouble is also a little bit better than others. Except for the price, there are some lake view rooms and revolving restaurants, I really can't see any advantages.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that during your stay, there were problems with the hotel's facilities and equipment, which caused great inconvenience to your stay. We have arranged professional maintenance personnel to conduct a comprehensive inspection and repair of the relevant facilities and equipment, and have formulated a detailed facility and equipment maintenance plan to regularly inspect and maintain various facilities and equipment to ensure their normal operation. In order to make up for the losses caused to you, we are willing to provide you with room upgrades and delayed check-out services. I hope you can understand our shortcomings and choose our hotel again. We will continue to improve and perfect to provide you with a more comfortable and convenient stay environment. Thank you for your feedback and look forward to seeing you again
Guest User
Deluxe City-view Twin Room
Stayed in Dec 2024
Family
4 review
4.8/5
Amazing
Posted on Jan 18, 2025
Opposite the hotel is Xinghu Wharf, and there is a water bus to Qixingyan. There is also a business district opposite the hotel, which is very convenient for eating, drinking and having fun. The room is clean and quiet, without any peculiar smell, and very comfortable. It is indeed a well-established five-star hotel~
Original TextTranslated by Google
Response from Property: Dear guests, we are very happy to see your good comments on our hotel. We hope that every guest who comes here can feel the comfort and convenience of home. We look forward to your return home and we will always be here waiting for you.
Chenxiaotao
Deluxe LakeView Twin Room
Stayed in Dec 2024
Family
30 review
5.0/5
Outstanding
Posted on Jan 16, 2025
An old five-star hotel, I think the price/performance ratio is quite high. The location is excellent, in the core business district of Duanzhou District, next to Qixingyan, it is very convenient to take a walk after dinner and watch the light show. The surrounding facilities are complete, and the main meals for the three days were all arranged by Impression Hui across the street, which was clean and hygienic. The room is large enough and the facilities are not too old. The city view of the revolving restaurant on the top floor can add points, but the breakfast specifications are indeed slightly poor. In short, it is still the first choice when coming to Zhaoqing.
Original TextTranslated by Google
Response from Property: Wow, we are so happy to see your five-star praise! Dear guests, your satisfaction is our greatest motivation to move forward. Our hotel is still constantly improving and perfecting, and there are more surprises waiting for you. I hope you can come back often, just like going home, we are ready to welcome you at any time!