Jln Kebun Sultan, Bandar, Kota Bharu, Kelantan, 15300, MalaysiaView Hotel Details
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Crown Garden Hotel Guest Reviews
4.2/5
Very Good
126 review
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Verified reviews
Location4.4
Amenities4.0
Service4.2
Cleanliness4.2
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All reviews(126)
Positive reviews(121)
Reviews with photos/video(37)
Clean and tidy(20)
Awesome stay(20)
Great location(20)
Friendly staff(17)
Awesome rooms(16)
Convenient parking(8)
Convenient location(6)
Negative reviews(5)
Zubairi Aswad
Deluxe Double Room
Stayed in Jan 2025
Business travelers
18 review
4.7/5
Amazing
Posted on Feb 14, 2025
Recepionist: good communication, very kind, the guard also good.
Entrance: Mesmerizing, beautiful, a lot of mural that you can take pictures (which i forgot to snap), comfy seat at waiting and leisure corner infront of reception counter.
Room: Clean, spacious, very comfy pillow, full of lights, have iron clothes and iron board.
Bathroom: shower room bit small, toilet head host need to change, there is a cockroach at shower curtain 🫠.
Parking: Lots of parking.
Cyien
Superior Double Room
Stayed in Dec 2024
Couples
17 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Cozy hotel and a good location near city centre with good facilities
HANNA NAJIHA
Superior Double Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Good Vibe good food easy parking,clean room & friendly staff will come again..
Eja Ab Wahab
Family Room
Stayed in Aug 2024
Family
6 review
3.2/5
Posted on Sep 20, 2024
Overall ok, convenient since located in town. Easy access and nearby eateries
Mad17
Superior Twin Room
Stayed in Jul 2024
Business travelers
17 review
4.2/5
Very Good
Posted on Aug 6, 2024
nice location , ample parking space, nice service by receptionist
hotel management should consider to provide basic amenities such as tooth brush, shave kit & etc. to all rooms
Anonymous User
Family Room
Stayed in Dec 2024
Family
14 review
3.0/5
Posted on Jan 31, 2025
I'm booking for family room but they said the room is full. Got 1 extra bed but still the room not convenience as room per booked because it is small. The food just a simple menu. Don't expect more. Parking is easy.
Hanis18
Family Room
Stayed in Apr 2024
Family
43 review
5.0/5
Outstanding
Posted on May 14, 2024
Location in town. Easy access to restaurants and mall. Free parking. When we arrived, the receptionist told me that my booking was not in the system. We have to wait for quite some time. But thanks to them, they tried to settle the problem and give us other room. Thank you very much. Breakfast was okay. Not many choices but still okay.
San Jee
Superior Twin Room
Stayed in Mar 2024
Solo travelers
19 review
3.5/5
Posted on Apr 10, 2024
The room was small. Space between beds was limited. Room clean and clean sheets were observed. Limited furniture for working.. Table top stained by ironing by previous guests
Guest User
Superior Twin Room
Stayed in Jul 2024
Couples
1 review
3.2/5
Posted on Aug 3, 2024
Bathing towels look like a floor mat - light dark.
Shower room does not have tooth brush and comb
Shower liquid is dual uses- not a good quality shampoo and body wash
Room does not provide any slipper for use on the cold tile floor
Breakfast is plain basic bread butter, noodle,...salad and coffee and tea.
The Toilet paper holder has never cleaned before ...I guessed so dirty
Good location to access the china town.
wana khair
Family Room
Stayed in Jun 2024
Family
1 review
1.5/5
Posted on Jul 23, 2024
There are no local eateries in walking distance from the hotel. The hotel water heater for shower was not working. Towels were old and tainted. No toiletries provided in the room. And the breakfast selection was poor. Will not repeat staying here.
Anonymous User
Superior Twin Room
Stayed in Dec 2023
Business travelers
9 review
4.5/5
Great
Posted on Jan 18, 2024
Good hotel at a good location. Plenty of food around the hotel. Breakfast is provided as well.
Mohd Khalid Mastor
Family Room
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Overall the stay was a pleasant one, the hotel strategic location is a plus for ease of travelling to all major attractions in the adjacent such as pasar siti khadijah and others, near and in walking distance to 7 eleven and other eateries.
Hotel room is not spacious but in a clean and neat condition. no odor and whatnot, the lift working well and this hotel have plenty parking space (open car park just exactly in front of the hotel & limited basement parking on the hotel building itself. Lobby is very welcoming and there is a decent cafe/ coffee house/ restaurant in the lobby area.
This hotel is a hidden gem in Kota Bharu apart of all the other well known hotels, i prefer this hotel and definitely will be returning in near future.
LauTK
Superior Twin Room
Stayed in Nov 2023
Business travelers
12 review
4.0/5
Very Good
Posted on Dec 22, 2023
The towels look very old. Recommend to paint the room because some of the wall got dirty marks. Easy to find a food.
alvin wks
Deluxe Double Room
Stayed in Jul 2024
Couples
87 review
4.0/5
Very Good
Posted on Aug 4, 2024
Room is ok. But the breakfasts is limited. The water pressure is nit strong enough
Seah Woon Huo
Superior Twin Room
Stayed in Apr 2024
Couples
23 review
1.7/5
Posted on May 19, 2024
During my check in time around 11pm the staff (Malay Guy) is very impolite.
I ask for additional access key and request me to pay a deposit so i refuse and don’t need the extra key. when check in to the room, i ask for toothbrush as i forgot to pack. the staff say need to pay for it. During check out i ask the counter again and the lady attended in a polite way which turn my impression of so negative towards this hotel to neutral comment. She also mention is free to refill the amenities if the room forgot to prepare.
I wish the management need to have a proper standard of customer service.