Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(1589)
Positive reviews(1562)
Reviews with photos/video(234)
Classy environment(148)
Friendly front desk staff(111)
Convenient for shopping(105)
Near shopping area(101)
Large rooms(84)
Convenient parking(52)
Secluded lake view(23)
Nice bathtub(8)
Negative reviews(27)
Guest User
Lake-view Double Room
Stayed in Mar 2025
Traveling with friends
11 review
8.5/10
Very Good
Posted on Apr 22, 2025
Location is good, facilities okay, price is worth, keep it on, i will stay again.
Response from Property: 感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升,不斷創新,期待您的再次光臨,我們將竭誠為您服務!
ac99
2-bed Room With Lake View
Stayed in Apr 2024
Family
4 review
8.0/10
Very Good
Posted on May 6, 2024
Hotel is well situated, with shopping centre connected to it. Access to restaurants, convenient stores and key sightseeing (30min walk or 5-8min bus).
Hotel has laundry room which was great, but no fridge, wth!
Staff are generally very helpful,especially the cleaning ladies.
Overall 4/5.
Response from Property: 您好,非常感謝您的評價,您提到的房間無小冰箱的問題我們已經反饋給酒店高層,酒店前台是有小冰箱的,如果您需要冰凍物品,歡迎您聯繫前台。期待您的再次入住。
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2023
Couple
2 review
9.5/10
Amazing
Posted on Nov 17, 2023
Excellent
Response from Property: 謝謝
harry chi wing
Lake-view Double Room
Stayed in Feb 2023
Traveling with friends
5 review
6.0/10
Posted on Apr 8, 2023
hotel is too old
Response from Property: Dear guest! Thank you very much for choosing to stay in our hotel and sharing your stay experience! Thank you for your valuable opinions. We have reported the issues you raised to the relevant departments to provide warm and thoughtful services to every hotel guest. This is the responsibility of all employees in the branch and we sincerely look forward to your visit again!
Guest User
2-bed Room With Lake View
Stayed in Apr 2024
Business traveler
2 review
10/10
Outstanding
Posted on May 10, 2024
Very good hotel, the first choice every time I come to Zhaoqing, good hygiene, good service, high cost performance
Original TextTranslated by Google
Response from Property: Thank you for your praise! We will definitely work hard to provide you with better service like little bees!
Guest User
2-bed Room With Lake View
Stayed in Apr 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on May 8, 2024
It was my first time staying in this hotel. The front desk staff received us very warmly. I was very satisfied with the room. The room was clean and tidy. The room was also relatively large. I was very satisfied with all aspects.
Original TextTranslated by Google
Response from Property: Thank you for your praise! We will definitely work hard to provide you with better service like little bees!
Guest User
Special Queen Room
Stayed in Apr 2024
Other
206 review
10/10
Outstanding
Posted on May 6, 2024
The front desk butler was warm and hospitable, checked in quickly, and gave free breakfast, which is worth a thumbs up. The room was clean and the bed was comfortable. The hotel is in Star City Plaza, which is very convenient for shopping, eating and entertainment.
Original TextTranslated by Google
Response from Property: Wow, your praise gives us so much energy! We will keep working harder!
djjoe
Family-friendly 2-bed Room
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 19, 2024
This hotel definitely deserves 5 stars! The location is excellent, the surrounding transportation is convenient, and it is very convenient to travel. The room is clean and tidy, without any odor. The front desk is warm and thoughtful, helping to solve problems. I highly recommend it to everyone!
Original TextTranslated by Google
Response from Property: Wow, thank you for your good comments! We will definitely work hard to provide you with better service like little bees!
Guest User
2-bed Room With Lake View
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 13, 2024
The location of the hotel is very good, with convenient transportation around and easy travel. The view from the room is very good and you can enjoy the beautiful scenery. In addition, the hotel's dining is also very good, with rich variety and delicious taste. Highly recommended to everyone!
Original TextTranslated by Google
Response from Property: Hello, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Junjunicy
Family-friendly 2-bed Room
Stayed in Feb 2024
Family
1 review
10/10
Outstanding
Posted on Mar 23, 2024
Super cozy, clean and hygienic room. I came here for an exam this time. I am very satisfied with the parent-child room. It is very suitable for children. Children like it and parents are relieved. Moreover, the front desk lady of this store has a super smile and good service. It is very nice. I will choose here next time I come to play. It is also very close to Qixingyan. You can see the lake view in the room😄
Original TextTranslated by Google
6/12
Response from Property: Hello, Miss, thank you very much for your praise for our hotel. Your happiness is the greatest affirmation and support for us. We will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
2-bed Room With Lake View
Stayed in Mar 2024
Couple
1 review
10/10
Outstanding
Posted on Apr 11, 2024
This hotel completely exceeded my expectations! Not only is the environment beautiful, but it also has first-class facilities and services. During my stay, I felt meticulous care and attention, and I was very satisfied.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
2-bed Room With Lake View
Stayed in Mar 2024
Couple
1 review
10/10
Outstanding
Posted on Apr 12, 2024
This hotel is really excellent! The room is very comfortable, and the bedding and towels are very clean. The hotel staff is very enthusiastic and always meets my needs in time. Moreover, the hotel's breakfast is very rich, with a wide variety and tastes very good.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Yifenxiangyupai
Lake-view Double Room
Stayed in Mar 2024
Couple
3 review
2.0/10
Posted on Apr 6, 2024
Don't come to this hotel unless you really can't find a hotel to stay in. There are many reasons. 1. When I first entered the lobby, there was a strange smell or the smell of cigarette smoke, not to mention the smell in the elevator; 2. I chose a large bed room with a lake view. The room was very simple. With the pictures, it is difficult to imagine a room worth more than three hundred or four hundred dollars. , the bedside table is a wooden bench higher than the floor? The table next to the wall doesn't even have a chair. Is it intended for people to stand and use it? What's even more outrageous is that there are steps at the entrance? 3. When we saw a room like this, we immediately took our luggage to the front desk and asked to change rooms. The front desk was willing to change rooms, and then explained plainly that there were only two rooms left, and they all had this layout. According to my understanding, it was very It’s hard to imagine that a normal hotel would allow customers to stay in such a room. Even if we were the last ones to check in, you still dare to let customers stay in such a room type. Are you a lucky customer in a random draw or a customer who is easy to bully? (Digression: After all, this is a Vienna hotel, so I didn’t pay attention to reviews. After changing rooms, I checked past reviews of this hotel. The negative reviews were basically fair) 4. Changed to a lake-view twin room Finally, one pillow had a scary red mark, another pillow had holes, and there were unknown mold stains on the wall. The bathroom door and bathroom wall were leaky; 5. We took our luggage and went upstairs to check in, and then went back. Go to the front desk to change rooms, and then go upstairs to check in. People who are already very tired have to go through this kind of trouble when checking in, and then there is no compensation. It seems that you are unlucky if you randomly get a bad room. The hotel has no fault. I have never encountered this. A chain hotel with poor room service and no service. Chain hotels don’t seem to care about their brand reputation. It makes people wonder if other Vienna hotels have such low standards.
Original TextTranslated by Google
6/7
Response from Property: Hello, madam: Xiaowei is very sorry for the 1-star negative review you gave. Apart from regrets, he also wants to calmly analyze the following points with you: 1. The room type you booked is a lake-view king bed room, with pictures. The truth is, we have photos of lake view king bed rooms (regular lake view and Japanese lake view) on Ctrip. There are no exaggerations or fictitious elements. You arrived at the hotel after 2 a.m. and checked into the lake view king bed room. I was dissatisfied with the lack of carpet and chaise longue in the room. I insulted the night shift colleague at the front desk for 5-6 minutes and asked the front desk to change rooms. As you said, the front desk colleague was very dull. We have to give him a thumbs up for this because he He did not refute you or argue with you. Out of professional requirements, he controlled his emotions and used calmness and calmness to avoid intensifying conflicts. After listening to your insults, he changed your room to room 2609. 2. It was already past 2:00 in the morning when you checked in, and the room was fully booked during the Qingming Festival. In order to avoid negative reviews, the hotel deliberately left 2 high-floor lake-view king rooms, one on the 22nd floor and the other on the 26th floor. Rather than being picked out by other guests for the remaining bad rooms. 3. You are very tired when you check in after 2 o'clock in the morning. You are indeed very tired when you arrive late at night. However, the reason for checking in at this time is not because the hotel does not have a room or the hotel makes you wait. You booked a lake view room. If we gave you An ordinary room, then it is our fault and we should compensate you. 4. Our hotel opened in 2018. If it is as you said above, the hotel is so bad, has no quality and no management, how can it survive the three years of the epidemic? Of course, we will humbly accept some of the details you mentioned and provide timely feedback to relevant departments for rectification and improvement.
Zhong
Deluxe Double Room
Stayed in Mar 2024
Other
90 review
7.5/10
Posted on Apr 4, 2024
The location of the Vienna Hotel is suitable. There is a supermarket nearby which is really convenient. There is a square on the first floor. The Vienna Hotel is a chain hotel with average breakfast and good room and bathroom.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for taking the beautiful pictures and uploading them. Xiaowei is very grateful. Unfortunately, the score you gave is a bit low. Xiaowei sincerely hopes that you can give us a five-star praise. Look forward to seeing you next time. You can contact Xiaowei in advance when you check in next time. Xiaowei will definitely help you arrange the room properly.
Guest User
Lake-view Double Room
Stayed in Feb 2024
Family
6 review
10/10
Outstanding
Posted on Apr 2, 2024
Shadian is not far from the city. It only takes ten minutes to drive. The room is clean and the view of Qixingyan Lake is beautiful at night. You can also see Jiangjun Mountain from the room. If you want to go to Dongcheng Bus Terminal, it is a 4-minute walk diagonally opposite. ,Very convenient.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!