Holiday Inn Express Zhangye

Holiday Inn Express Zhangye Reviews

Holiday Inn Express Zhangye

No. 184 Huancheng West Road, Ganzhou District, Zhangye, Gansu, ChinaView Hotel Details
Holiday Inn Express Zhangye
Holiday Inn Express ZhangyeHoliday Inn Express ZhangyeHoliday Inn Express Zhangye
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Holiday Inn Express Zhangye Guest Reviews

4.6/5
Very Good
2030 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2030)
Positive reviews(1989)
Reviews with photos/video(336)
Delicious breakfast(411)
Large rooms(206)
Friendly front desk staff(181)
Convenient parking(147)
Perfect for kids(48)
Has rooms for families(25)
Tasty restaurant(20)
Delicious buffet(11)
Negative reviews(41)
Augusta Castro
1 King Standard
Stayed in Sep 2024
Couples
18 review
4.5/5
Great
Posted on Oct 6, 2024
Very good choice to visit de Buda Temples. The staff was very helpful and the breakfast was good, but I missed some fruit choices. I have stayed in many other Holiday's Inn in China and this was the first time that I received a bath towel worn out and with some holes, but was clean. The air conditioner was off and the provided us a ventilator.
Response from Property: Dear Guest,Thank you so much for taking the time to to write a review. We are delighted to hear that our staff were helpful and the breakfast was enjoyable, albeit lacking in fruit options which we will take note to improve upon.Regarding your experience with the bath towel, we deeply regret any inconvenience caused. We will immediately address this issue to ensure all towels meet our high standards.We hope to welcome you back soon and provide a more satisfactory experience.Best regards,IHG Social Listening Team
Dana Ruilova
1 King Standard
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Second of two rooms that we booked. they corrected my error at check-in; we booked a queen bed rather than twin beds for the teenagers. The “well equipped attendant with his translation app”, swapped out the queen for two beds. Great!! Kids are well in the morning.
Response from Property: Dear guest, Thank you so much for your review! We appreciate our guests' comments as we use them to improve the overall experience at our hotel. Looking forward to welcoming you back soon. Best Regards,IHG Social Listening Team
toriness
1 King Standard
Stayed in Mar 2024
Couples
83 review
4.7/5
Amazing
Posted on Apr 4, 2024
This hotel is great value for the price - big clean rooms, nice beds, and the staff are really friendly. The breakfast was a bit strange - the area was set up for full buffet but (I think because we’re here in off peak season) we were given individual trays of basic breakfast food. But the staff gave us exactly what we asked for so we were happy. The hotel is away from the town centre but it was very quick, cheap and easy to get a didi to restaurants and coffee shops. You need two full days to see all the sights of Zhangye so stay at this hotel 3 nights :)
Knut Klaus
1 King Standard
Stayed in Aug 2024
Couples
10 review
4.0/5
Very Good
Posted on Sep 23, 2024
Very helpful Service (Steven) at the front desk. Organised a driver for a private tour to the rainbow mountains for us. Thanks a lot!
Response from Property: Dear Guest,Thanks for choosing to stay with us. We appreciate your comments and are delighted to receive your praise regarding hotel's staff Steven .It's something that all of our staffs take proud in. We will definitely pass your kind words to them. We look forward to having you stay with us again soon.Best Regards,IHG Social Listening Team
Mohammed
1 King Standard
Stayed in Jun 2024
Solo travelers
5 review
4.2/5
Very Good
Posted on Jul 12, 2024
Loved the location and how the staff were helpful. I couldn’t make it in time but they offered me a refund for the 2nd night.
Response from Property: Dear guest,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you loved our location and found our staff to be extremely helpful. It's always our pleasure to ensure our guests' satisfaction and convenience.We sincerely hope to welcome you back to our hotel in the future, when hopefully we can provide you with a flawless stay. In the meantime, please feel free to reach out to us if you have any further questions or concerns.Warmest regards,IHG Social Listening Team
Guest User
1 King Standard
Stayed in Aug 2024
Couples
6 review
1.7/5
Posted on Oct 2, 2024
worst holiday inn i have ever stayed, not too clean, towel is a little bit dark
Response from Property: Dear Guest,We are deeply sorry to hear about your unsatisfactory experience at our hotel. Your feedback is extremely important to us, and we take your comments seriously.We apologize for the cleanliness of the room and the condition of the towels not meeting your expectations. We strive to maintain high standards of cleanliness and hygiene for all our guests. We will immediately address these issues and take the necessary steps to prevent such occurrences in the future. We value your feedback and hope to have the opportunity to serve you better in the future.Best Regards,IHG Social Listening Team
JacquesV
1 King Standard
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Good experience, the hotel is clean, and the staff is helpfull.
Response from Property: Dear Guest,Thank you for your positive feedback! Your satisfaction with our cleanliness and friendly staff is truly heartening. We strive for excellence and your satisfaction means a lot. Looking forward to serving you again!Best regards,IHG Social Listening Team
Foodadventure
1 King Standard
Stayed in May 2024
Travel with friends
38 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Just completed a wonderful three night stay at the Zhangye Holiday Inn. Perhaps most Silk Road tourists do not spend three nights in Zhangye but we wanted to visit both the popular and more “off the beaten path” historical sites nearby. This Holiday Inn is up to international standards - the staff was very professional, courteous and well trained, the rooms were modern and well-maintained, and even the buffet breakfast restaurant manager spoke English. This is probably one of the few (if not the only) more Westernized hotels in Zhangye) and we had a very good stay and experience in this hotel in Zhangye.
Response from Property: Dear guest,Thank you very much for the comments you shared. We are delighted to know that you had an excellent stay at our hotel and many thanks for your positive comments, they really are motivating for the whole team!We are happy to know that you are satisfied with our hotel's rooms and staff services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,IHG Social Listening Team
MunPun
2 Twin Standard
Stayed in Mar 2024
Family
4 review
4.5/5
Great
Posted on Apr 19, 2024
Staff and supervisor, 汪丽,is very friendly, helpful and considerate. All city attractions are a short ride from the hotel。
Hua Kooi
1 King Standard
Stayed in May 2024
Couples
2 review
4.5/5
Great
Posted on Jun 22, 2024
Nice hotel with good facilities. Recommended to all types of travellers
Response from Property: Dear Guest,Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and found it to be nice with good facilities. We strive to provide a comfortable and enjoyable experience for all types of travelers, and your recommendation is truly appreciated.We look forward to welcoming you back again and continuing to exceed your expectations.Best regards,IHG Social Listening Team
Yunlong3
1 King Standard
Stayed in Jun 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Aug 3, 2023
Great option in Zhangye, clean and well decorated room! The employees are friendly and helpful. + decent choice of western breakfast for Zhangye. I recommend !
Response from Property: Dear guest,Thank you for writing a review about your stay.We are delighted to know that you enjoyed in staying at our hotel with spacious and clean room. It is also our pleasure to know you are satisfied of staff service and breakfast choices.It would be our pleasure to welcome you back again soon.Best RegardsIHG Social Listening Team
Harry
2 Twin Standard City View
Stayed in Jul 2024
Family
52 review
4.0/5
Very Good
Posted on Oct 10, 2024
Good hotel, comfortable stay , nice breakfast
Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you had a comfortable stay at our hotel and enjoyed the breakfast. Your satisfaction is our top priority, and we strive to provide a pleasant experience for all our guests. We look forward to your next trip!Sincerely,IHG Social Listening Team
Guest User
2 Twin Standard
Stayed in Sep 2023
Couples
9 review
5.0/5
Outstanding
Posted on Nov 3, 2023
Very comfortable non smoking room and good breakfast. Front desk team was very helpful and communicative (I speak some Chinese). They helped us find a local driver to tour the sights. We had a great time at Zhangye.
Response from Property: Dear guest,Thank you for your kind comments. We are delighted that you found our non-smoking room comfortable and our breakfasts delicious. We are also pleased that our front desk team was able to assist you and communicate effectively.I do hope that we will have the pleasure of welcoming you back again soon, and wish you safe travels in the meantime. Best Regards,IHG Social Listening Team
Guest User
1 King Standard
Stayed in Jul 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 29, 2023
Very good hotel, quiet and confortable. Good breakfast. Staff was very nice and helpful! Thank you!
Response from Property: Dear guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff,breakfast and our cozy hotel made your stay pleasant. We look forward to exceeding expectations on your next stay.Best Regards,IHG Social Listening Team
Boci
1 King Standard
Stayed in Jul 2023
Travel with friends
107 review
4.0/5
Very Good
Posted on Aug 16, 2023
Clean hotel, breakfast is ok, the location little bit unconvenientbut still its a good choice to stay
Response from Property: Dear guest,We are happy to know that you are satisfied with our breakfast and cleanliness. Your valuable comments are great importance to us and served as a catalyst for our improvement.We look forward to having an opportunity to serve you again in the near future.Sincerely,IHG Social Listening Team