Home Inn Hotel (Harbin Central Street Pedestrian Street)

Home Inn Hotel (Harbin Central Street Pedestrian Street) Reviews

Home Inn Hotel (Harbin Central Street Pedestrian Street)

38 West Toudao Street, Daoli District, Harbin, Heilongjiang, ChinaView Hotel Details
Home Inn Hotel (Harbin Central Street Pedestrian Street)
Home Inn Hotel (Harbin Central Street Pedestrian Street)Home Inn Hotel (Harbin Central Street Pedestrian Street)Home Inn Hotel (Harbin Central Street Pedestrian Street)
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Home Inn Hotel (Harbin Central Street Pedestrian Street) Guest Reviews

4.7/5
Outstanding
867 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(867)
Positive reviews(846)
Reviews with photos/video(160)
Great location(216)
Convenient location(125)
Awesome amenities(105)
Delicious breakfast(51)
Friendly front desk staff(44)
Strange smell in room(16)
Tasty coffee(6)
Easy to call taxis(5)
Negative reviews(21)
Waritt
Business Queen Room
Stayed in Jan 2025
Couples
4 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Great Location & Wonderful Housekeeping Service The location of this hotel is excellent—right on Zhongyang Street and also close to the Songhua River. However, it’s a bit of a walk from the airport bus drop-off point. If you’re not carrying a large suitcase, the walk is quite manageable. The check-in experience wasn’t the best, as I didn’t find the male receptionist particularly welcoming. However, the female staff members were much more attentive. The room was clean, smelled nice, and felt very comfortable. What really stood out to me was the housekeeping staff—especially a short-haired lady who was incredibly kind and genuinely attentive. She even made an effort to communicate with me, which I really appreciated. Unfortunately, I forgot to ask for her name. Another staff member, a female receptionist with glasses, was also very helpful during check-out. I had quite a few questions, and she, along with two other female receptionists on duty at the time, took great care of me. And I have to mention the little delivery robot—I absolutely loved it! Such a fun and convenient touch. Overall, despite a small hiccup at check-in, my stay was very pleasant. If I have the chance, I would definitely stay here again!
Response from Property: Dear Valued Guest,Thank you for your feedback! We’re glad you enjoyed our location, clean rooms, and the exceptional service from our housekeeping and reception staff, especially the short-haired lady and the glasses-wearing receptionist. We’re also happy you loved our delivery robot!We apologize for the check-in experience and will address this to improve. Thank you for your kind words, and we hope to welcome you back soon!
Guest User
Family Room With Smart Toilet, Zero Pressure Mattress & Voice Control
Stayed in Nov 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 11, 2024
Great location! 1 min walk to Zhongyang Street. 10 min walk to St Sophia Cathedral and Songhua river. There are washing machines and dryers available for guests to use.
Response from Property: Great! The location is excellent, and you can easily reach Central Street, Saint Sophia Cathedral and Songhua River on foot. A washing machine and dryer are also provided, which is convenient and considerate!
Sharon
Twin Room With Smart Toilet, Zero Pressure Mattress & Voice Control
Stayed in Oct 2024
Family
6 review
4.0/5
Very Good
Posted on Nov 30, 2024
Good location. Room is equipped with smart home system, but not functioning in certain rooms. Need to improve on front desk service.
Response from Property: Thank you for your feedback. We will immediately check and fix the problem with the smart home system. We will also strengthen training for front desk service to improve service quality.
William Chieng
Business Queen Room
Stayed in Nov 2024
Couples
13 review
4.7/5
Amazing
Posted on Jan 15, 2025
The location of the hotel is very near to 中央大街 and the room is very spacious.
Response from Property: Thank you for your patronage. We will continue to work hard and wait for your next visit in full health (*╹▽╹*).
Chi Phu
Family Room With Smart Toilet, Zero Pressure Mattress & Voice Control
Stayed in Jan 2025
Booked for others
3 review
4.2/5
Very Good
Posted on Feb 13, 2025
Very convenient to reach most attractions.  Few minutes left to Central Street.  10 min walk to St Sophia, 5 min walk to Red Brick market.  Hotel is clean and convenient
Response from Property: 看見親對我高度的認可,小旅真的好開心^_^我們會繼續努力做的更好,不會讓您失望的,期待在如家與您再次相遇!!!
Umut
Superior Queen Room
Stayed in Dec 2024
Couples
6 review
4.2/5
Very Good
Posted on Jan 14, 2025
The location of the hotel is very good. The staff is friendly and very helpful. The rooms are clean but I cannot say the same for the corridors. The breakfast menu is rich but some foods run out early. You may need to hurry for breakfast.
Response from Property: Dear guest, Thank you for your positive review, we couldn't be more honored by your affection. Regarding the cleaning of the corridor, we sincerely accept your suggestion, and immediately strengthen the sanitary maintenance of the corridor to ensure the cleanliness and consistency of the whole hotel environment. For breakfast food supply, we will optimize management to ensure that the food supply is sufficient, so that every guest can enjoy a rich and fresh breakfast even during peak hours. Your feedback is extremely valuable to us and can influence our decisions to continually improve the quality of our services. Please continue to supervise and share any suggestions with us. Your satisfaction is our unremitting pursuit goal. Thank you again for your stay and feedback and look forward to your next visit. Sincerely, the hotel team
Guest User
Superior Queen Room
Stayed in Dec 2024
Travel with friends
4 review
4.5/5
Great
Posted on Jan 11, 2025
Good for its location. Just beside central street. Some room have toilet smell. The rest are all good
Response from Property: Dear guests, we are honored by your stay experience, and we are open and learning about every evaluation of your arrival. We deeply apologize for the peculiar smell in the room, and fully understand and value it. Thank you for your feedback, your feelings are a valuable guide for us to improve. Although our location occupies the heart of the city, it also brings a convenient breath of life; We regret if the smoke of fireworks in front of the window has caused you any inconvenience. We have quickly followed up on this issue, and the air fresheners prepared by carefully selected fragrances are becoming new friends to keep every room fresh and comfortable. Thank you again for your valuable comments. We are constantly making progress with the concept of providing the best service. We hope to provide you with a carefree stay experience again one day.
kk293
Superior Queen Room
Stayed in Nov 2024
Family
8 review
4.7/5
Amazing
Posted on Jan 3, 2025
Room was spacious, location is best. 1 minute walk to zhong yang pedestrian street. Also walking distance to song hua river. However, some of our room’s toilet was super smelly, until they changed one of our room. Its a little bit annoying but overall, we enjoyed our stay in this hotel.
Response from Property: Dear customers, thank you for your affirmation and support to our hotel. Your satisfaction is our greatest honor. I deeply apologize for the toilet smell you mentioned. This is our negligence and regret. We have noticed this situation and have taken prompt steps to change your room to ensure that you can enjoy a comfortable and hygienic stay. To solve these problems, we are committed to strengthening our daily cleaning and maintenance processes to ensure that all facilities are in optimal condition. Your feedback is very important, it helped us identify and resolve the issue. Thank you again for your tolerance and understanding. We promise that it is our eternal goal to provide every guest with a service that exceeds expectations. Looking forward to visiting you again and experiencing our services and facilities again.
Stephen Batt
Superior Queen Room
Stayed in Nov 2024
Couples
16 review
3.7/5
Posted on Jan 3, 2025
Good location, helpful staff, small room and only one elevator. Terrible breakfast probably the worst hotel breakfast I have had.
Response from Property: Thanks for your feedback! We will work hard to improve the quality of breakfast and optimize the room and elevator experience. We hope to bring you a better stay next time!
Guest User
Twin Room With Smart Toilet, Zero Pressure Mattress & Voice Control
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Dec 27, 2024
The reception staff were exceptionally friendly and accommodating, making the check-in process a pleasant experience. I especially appreciated the hotel’s two automatic washer dispensers and two dryers, which made laundry a breeze. The location was ideal, offering easy access to Zhong Yang Street, making it incredibly convenient for exploring the area.
Response from Property: Thank you very much for your heartwarming review, and we are delighted to make your stay a pleasant experience. We are honored by your valuable comments, especially the appreciation of our friendly staff, convenient self-service laundry facilities, and ideal location. We will convey your suggestions to the relevant team to continuously improve the quality of services and facilities. Looking forward to serving you again and making your next stay a perfect experience. Thank you again for your choice and affirmation, and I wish you a happy life!
JAMES OWEN
Peaceful Sleep Double Bed Room With Air Purifier, Smart Toilet & Zero Pressure Mattress
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 18, 2024
Clean, modern hotel in an excellent location. Just 20m off the main Zhongyang shopping street, and a 10min walk to the riverfront. Check-in was quick and trouble free. Even has a robot to bring any food delivery right to your hotel door. Perfect for getting a good nights rest before spending the day outside enjoying the ice.
Response from Property: 感謝您的正面反饋,很高興您享受了舒適的住宿體驗。我們致力於提供便捷高效的服務,希望再次為您服務。
MM
Peaceful Sleep Double Bed Room With Air Purifier, Smart Toilet & Zero Pressure Mattress
Stayed in Nov 2024
Travel with friends
3 review
3.0/5
Posted on Dec 30, 2024
Front desks midnight service could be improved... !!
Response from Property: Thank you very much for your feedback, we understand that midnight service is a key part of the hotel's operation. We are deeply sorry if any inconvenience has been caused to you during your stay. We have taken immediate steps to improve our night shift service process to ensure a more efficient and caring service experience. Please consider choosing our hotel again in order to experience these improvements. We are committed to providing exceptional service and comfortable stays to every guest, whenever and wherever we are. Thank you again for your valuable comments, and look forward to your visit again, giving us the opportunity to present you with the best service.
Anonymous User
Twin Room With Smart Toilet, Zero Pressure Mattress & Voice Control
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 3, 2025
Great location, new facilities, good services.
Response from Property: Thank you very much for your praise and affirmation. These valuable feedback are of great significance to us! We are honored to know that you are satisfied with the location, new facilities and services of the hotel! We are well aware that behind every excellent experience is the result of unremitting efforts of the team. To this end, we promise to continue to optimize various services and upgrade facilities to ensure that every guest's accommodation experience can exceed expectations. Your satisfaction is the driving force for our continuous progress, and we look forward to providing you with more warm and convenient service next time. Thank you again for your choice and valuable opinions!
KIM CHUAN
Superior Queen Room
Stayed in Aug 2024
Solo travelers
21 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Less than 100m walk to reach 中央大街, very convenient.
Response from Property: Thank you for your kind review! It is less than a hundred meters walk to Central Street, allowing you to easily enjoy the convenience and prosperity. We are honored to be a part of your exploration journey. Come next time, more surprises are waiting for you to discover!
Rowena Pei Jia
Family Room With Smart Toilet, Zero Pressure Mattress & Voice Control
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Great location, friendly staff
Response from Property: 非常感謝您對我們地理位置及員工服務的認可,您的滿意是我們的動力。期待再次為您提供更優質的服務體驗。