Atour Hotels in Yining

Facilities: Very good, the room is large and has no odor or smoke, the TV can be projected, and the bathroom is well ventilated. Toiletries are also complete. Hygiene: The room and bathroom are very clean, there is no odor, and the bathroom is well ventilated Environment: Convenient parking around, and it is also quite close to the downtown area Service: The front desk staff in the lobby is very enthusiastic. Our luggage is a bit big, and the security uncle also enthusiastically helped to pull the luggage. The hotel is very considerate, and there is a welcome note on the desk. I came to Xinjiang with my family and found this hotel. The stay experience is very good. The price is also very affordable. I am very satisfied!

I stayed in Yili for seven days, and stayed in Nanati once in the middle. I stayed in this Atour hotel all the time. I had a good experience in Atour Baoshan in Shanghai before, which was a bit like a villa. This time I had a deep experience of Atour. The late night porridge on the first day was very considerate. Maybe I travel less, so this kind of free late service was the first time. It is equipped with a simple gym and a laundry room. If you don’t have time to wait, you can put a small note with your room number on the washing machine, with wash and dry options. It will be hung on the door after you wake up. It is very friendly for self-driving people. The hotel also provides free airport pick-up service, which is great value. Superior twin room for the first two days, Jimu twin room for the next three days, it’s great. It seems that I have to use the Atour applet to book a room in the future, otherwise the membership upgrade will be slow🤦

Facilities: Atour's hardware has always been good, and the newly opened ones are also very good. Hygiene: Overall very good, but the toothpaste has been poked open, this can be improved Environment: The environment is convenient, and we hope to be the best when it is newly opened. The underground parking lot is still under renovation and the convenience needs to be improved. Service: The service is relatively good and responsive to all requests. The breakfast was amazing, it even had shrimps, my family and children loved it. In addition, the handling efficiency and expression methods can be improved when dealing with some customer problems. I hope it will get better and better.

”Warm-hearted Moose, a warm harbor on the journey” Some time ago, I came to Yining City for work and stayed at the Atour Hotel on Jiefang West Road, Shanghai City. This trip became particularly warm because of the thoughtful service of Manager Moose. When I first arrived at the hotel, I was extremely tired, with a pile of documents and luggage in my hands, and I almost dropped the documents all over the floor in the rush. Manager Moose was very quick to help me take some of the heavy items, guided me to the front desk to check in, and even handed me a cup of hot tea, which made me relax instantly. When checking in, I found that I couldn’t find my ID card, and I was immediately panicked. You know, without my ID card, my subsequent work and travel would be greatly affected. Manager Moose saw my anxiety and gently comforted me not to worry, while he helped me find a solution in an orderly manner. He first patiently asked me where I might have lost my ID, then contacted the hotel cleaning and security to help look for it. He also told me the ways to apply for a temporary ID locally if I really couldn't find it. With his comfort, my panicked heart gradually calmed down. With the help of Manager Moose, I checked in smoothly. That night, when I was preparing to organize materials for a meeting the next day, I found that my computer suddenly froze and I couldn't open it. It was full of important work documents and report PPTs, and I was sweating profusely. At this time, I remembered that Manager Moose said I could contact him if I had any questions, so I immediately contacted the front desk. In less than 5 minutes, Manager Moose arrived at my room. Although he is not a professional computer repairman, he has rich experience and tried various methods to restart the computer while contacting friends who are knowledgeable about technology for help online. After some effort, the computer finally returned to normal with all files intact. At that moment, I finally felt relieved and my gratitude to Manager Moose was beyond words. When I checked out the next day, Manager Mus not only helped me call a car in advance, but also carefully prepared a small snack with local specialties, saying that it would fill my stomach during the journey. Every move he made made me feel the meticulous care, just like meeting an old friend in a foreign land. Manager Mu Si is like a shining star of Atour Hotel. He uses his expertise, enthusiasm and patience to help every resident like me solve their problems and provide home-like warmth. I sincerely hope that Atour Group and Atour Hotels across the country can know that there is such an outstanding employee who is silently conveying the warmth of Atour's brand with love. I believe that under the leadership of Manager Mus, this Atour Hotel will get better and better, and I hope more people can feel this exclusive warmth during their travels.