Xining Chengxi District Hotels

Reception were not well trained . Upon check in day one a deposit was collected and on the same day night they made a call to inform we did not pay the hotel charges and later explained it was reception lapsed that they did not collect upon check in even it states pay at property . 2) chambermaid was brazen to wash our socks without permission and after breakfast we were shocked to see our socks as wet. What if we only have a pair of socks for tourist stay ? 3) after check out multiple phone calls was made to our mobile and was told item teaspoon was missing in the room. And if they cannot find it they will raise a charge on our credit card ??? We called back 5 times to ask n follow-up and wasted 30 Mins of our morning to ask if item was found . We even informed it was on the basin area. Wrong procedure as in general all check out reception staff would contact chambermaid to ask if minibar and items were intact before letting the guest check out . The reception lady were having an aloft attitude and said we could go and we even have to ask for car parking coupon and were directed to fill in the form . This make us beg for service instead and please train your staff to check the items before check out and not making irritating calls and that spoil our rest of the day with 5 international calls made to assist them for a teaspoon costs of CNY20!!! Disgusting service . Please train your staff !!!

For the past two years, I've visited Xining almost annually for work, and Qinghai Hotel has always been my one and only choice for accommodation. What makes it stand out are the incredibly welcoming staff, the plentiful and delicious breakfast, the warm and comfortable rooms, and, most importantly, the truly comfortable beds and bedding. This time, taking advantage of a holiday, my friends and I set off from Lanzhou for a spontaneous Gansu-Qinghai Grand Loop road trip. We were on the road early mornings and late nights every day, so by the time we reached Qinghai Hotel for the night, I slept soundly from 11 PM until 8 AM. It was exactly what I needed to truly recover and shake off the fatigue.

It was midnight when we arrived in Xining. As the starting point of the Qinghai-Gansu Grand Loop, we had a good rest. The new hotel has a little smell, but it is fine once the fresh air system is turned on. The breakfast is not suitable for southerners, it is simple and not suitable for this star rating.

We started our final China trip form Ürümqi followed by Turpin and Dunhuang. While our hotels there were reasonable, we felt really comfortable when we stayed at at a Club floor room at Sofitel Xining. Their service was one of the best we have experienced during our seven China trips so far. We enjoyed the comfort and the staff’s dedicated service. Thank you.

It is the most satisfactory hotel in the Northwest trip! Before checking in, Xiao Ai communicated by phone that the room had been arranged in advance. When checking in, I asked which restaurant was good nearby. After the lobby staff gave detailed directions, they told Xiao Ai to WeChat me the restaurant business card for navigation. The apartment room type is very reasonable, and the living and sleeping space is separated. The most surprising thing is the cloakroom! Washing machines, refrigerators and induction cookers are all equipped, which is very suitable for families staying for several days. Although there were minor problems, the hotel actively solved them with a sincere attitude. Finally, I would like to emphasize the praise of the breakfast waiter: we stayed for three consecutive days. On the first two days, as soon as we entered the restaurant, the waiter asked if we needed coffee or tea and which flavor, but we were not asked on the third day; after we took the meal and sat down, a little girl brought American and cappuccino according to our habit! This is a real surprise! It is the service of a real high-end hotel: remember the needs of the guests carefully. I really didn’t expect that there would be such a sense of service in the relatively closed Northwest region! The hotel breakfast was also very satisfying: I had my favorite cheese, as well as local mutton soup, milk tea... I will choose this place again when I come to Xining in the future, and I will recommend it to my relatives and friends

The hotel is centrally located, facing the central square. Room windows offer stunning views of Xining's city center. The rooms are spacious and well-equipped, including a large Sharp TV. The bathroom is spacious, with separate wet and dry areas and a TOTO automatic flush toilet. The lobby counter is stocked with bottles of mineral water and a variety of fruit for guests to enjoy, a truly impressive touch. The breakfast is plentiful and high-quality. The staff are especially welcoming, proactively inquiring about service needs and offering recommendations, a truly valuable touch. The front desk staff are equally proactive and service-minded. The front square is spacious, with free parking, and the security guards are friendly and attentive. A gas station is just around the corner in the alley next to the hotel, making refueling very convenient.

The location is super powerful, downstairs is the snack street and the bus station, to Mojia Street, Ta'er Temple these attractions are super convenient, after shopping at night, you can walk back to the hotel, and the sense of security is full. The front desk brother and sister have a good attitude and check in in seconds. The room was even more pleasant, the space was oversized, the cleaning was huge, and there was no dust in the corner. The bed was soft like trapped in the clouds. People like me who recognized the bed slept until dawn. The bathroom is separated from wet and dry, the 24-hour hot water is super fast, the water pressure is sufficient, and the hot bath instantly dispels the fatigue of the journey. The most plus point is that there is a self-service washing machine in the public area, and the long-distance trip can finally wear clean clothes! The price/performance ratio is really nothing to say. Whether it is a student party or a family trip, it is super suitable. Next time you come to Xining, you must live in this house. I have already recommended it to my friends. Don't worry!

The hotel has a good location and convenient parking. The rooms are clean and tidy. The hotel staff are warm and thoughtful, especially the front desk service attitude is good. The facilities are complete, the cost performance is very high, and the stay experience is good.

The lobby is great Good quality of room supplies Miss Xitian's service is very intimate, and the birthday cake with ice cream is very careful to help the ** heart remarks are placed in the freezer. Like 👍 Parking downstairs is also very convenient

I was on a business trip to Xining. The hotel I booked before was upgraded when I arrived, including two colleagues. The room was very good, clean and hygienic, no smell. The doors and windows are also better sealed, and the soundproofing can also be done facing the street without making any noise. This hotel is relatively close to the museum, and public transportation is also relatively convenient. Taxi rides to major surrounding places usually cost a little more than 10 yuan. There are many places to eat nearby. There is a Hunan restaurant diagonally opposite the hotel which is pretty good and costs less than 60 yuan per person.