Starway Hotel (Xining Central Shopping Plaza Yile Building) Reviews

First of all, I decided to book this hotel because Trip.com use the name of this hotel “Merecure Hotel”. And the booking in the app is also “Merecure Hotel” until I want to check the map in trip.com app when I arrived at the hotel to see the shopping/dining nearby ,it comes out to be “Starway Hotel”. Am I cheated ? Because if it is shown Starway Hotel at the start I will not go on this booking. The only one good point of this hotel to me is the chatting with front office manager via wechat before I arrived. He is very kind and helpful with my questions about my trip at Xining. He also help me with the problems occurred during my stay at this hotel via wechat even though he is not on duty. Thank you very much for this help. The hotel room that I checked in itself is quite rundown. The air-con is not working well that I have to sleep over my blanket for 2 nights and the hanging shower is not in good condition to use. The shower room caution “slippery” but there is no anti-slip mat provided. The bath gel box is too small to put together bath gel/shampoo and conditioner so I have to put one of them on the floor. If they use smaller bottle it will more convenient and look better. My first 2 nights the conditioner was left very little in the bottle and the house keeper never pay attention to refill it even though I put it in the middle of the shower room floor for her to easily see it.(The conditioner bottle was at first put near the face bowl) . Face washing bowl in my room is already broken but they still not change. I do not know how many stars of this hotel to keep using this broken bowl. Breakfast is so so as other hotel, nothing special. But the most peak for me is the front office staff. In the next morning after my first night before I left to train station for my Chaka Lake trip, I told front office staff that my room have to be repaired 3 problems about air-con, shower head hanging and toilet door noise. She said OK. Around mid-night I came back to my room there is nothing change. It means she did not pay attention to fix hotel guest room problems. She said she will send engineer to fix my room problem immediately, but it was mid night I was tired of the trip and I want to get rest. The next morning I decided to wechat to the front office manager, he took action immediately but the air con may be big problem that the engineer may take time to fix it. I went out and came back in the afternoon, he still fixed it so I wechat to front office manager again he offer to change new room for me and the engineer agree that so. I then go down to the front office there is a senior girl there. She was on the phone talking with no attention to me, then after the phone she turned to me and signed in front of me. What a manner! I did not make trouble but the room I pay for the air con does not work well, I have the right to change the room. She works in service business she should have service mind. Firstly she had to apologize for the inconvenience I face not take the action like that. The next morning when I check out, I return the key room to the girl at the front. She said nothing so I wait for a while for the process of checking out as other hotel. Here all front staff usually gather their heads at one monitor and pay no attention to other guest waiting to be serviced. I waited for a while then I asked them is the process of checking out is OK?, they just look up to me and said OK. It would be better if the hotel staff would use easy English words to foreigner guest like “Good morning” “Thank you” “Bye bye” “Have a nice trip” or just look up from the computer and show the enthusiastic to the guest that they are willing to help. Language barrier is not the problem because we have translator but the service mind and hospitality that the front staff of this hotel is lack off. For sure “No second time for me” at this hotel.

Very nice rooms and view, very clean and friendly staff, but the aircon was centrally set and quite hot, and the breakfast was basically egg, toast and a few condiments.

The receptionist is very helpfull and humble… with walking distance you can go wangfujing shopping mall..

You can go to wangfujing department store by walking from the hotel… the receptionist is very humble.. will help you anything you ask for👍🏻👍🏻the picture is the view from our room..

还算不错👍👍👍👍👍👍。zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Everything is great except name change should be appropriately updated at booking site

Rooms smell from cigarettes although we asked for non smoking rooms.  Breakfast was very poor, especially compared with the picture on Trip.com

Recommended for traveling alone. The room was good!

The hotel is not the real international Mercure. Be carefull if you looking for the Murcure. It is not in the downtown. There are not many shops and restaurant nearby. The room is new , clean and well designed. The staff are friendly. We got the room with the beautiful mountain view.

Location is near to railway station and grand mosque The staff is friendly Rooms are clean and tidy Facilities are reasonable However I suggest the management to serve it will be more good if the breakfast will be served with Halal food. Being a Muslim majority city, it will be great advantage.

This is no longer a Mercure hotel, when trying to resolve issues the staff told me it has ended its association with the international chain. That means - despite what reviews we’d read prior to booking - there’s no western/international breakfast, and also that the hotel wifi only works if you have a Chinese domestic SIM card (problematic for international visitors). Other issues we had: the room cards failed a number of times meaning we couldn’t turn lights on and unlock our door; the hotel toilet room smelled strongly of urine, the toilet by the breakfast area was unclean and had no soap; the AC didn’t work in our room which meant we were so hot we had to sleep with the window open (but even then the room stayed 24-25 degrees which is too hot to sleep well); and we had booked a deluxe room but not all amenities listed were provided especially notably no bathrobe. I am really not fussy or overly critical about hotels but I felt quite let down by this experience. Positives - nice clean bed, nice shower and there was great real coffee at breakfast. Also hotel is located centrally so good for getting a didi easily to sights - although not the better side of city for restaurants.

good location in the city, shopping or looking for food. Overall fine and nothing to compliant .

The location of the hotel is good. Easy check-in. But surprising me was no fridge n safe deposit box. Check with the front desk, claimed my booking doesn't come with the fridge. When services delivered yoghurt, I complained to her, and she bought a technician over to check. They admitted every room should come with a fridge n safe box. Hence, the attitude n explanation at the front desk is really unacceptable.

We are travelling through Gansu & Sichuan and I booked the Mercure as a couple of nights for my husbands birthday. The first room we got was OK, a little shabby and not the cleanest but a nice bed and sofa and the aircon seemed good. My husband took a shower for all of 30 seconds and the bathroom, corridor and toilet completely flooded. So we moved rooms. The next room didn't flood but the aircon was pretty feeble and the toilet cubicle smelled. We didn't complain, having already moved once. This room was an over all improvement. The breakfast was pretty miserable, no coffee and mostly Chinese dishes. I had expected more from a western brand but nevermind, we ordered coffee and food to the room. Plus points - The staff are very nice and friendly, they accommodated us on the new room and gave us some treats as an apology. The bus to Kumbum Monastery is directly across from the hotel and you can arrive there in 45 mins, public bus number 909, 4¥. Starts at 6:30am. The breakfast is OK. There is a free laundry room, we did lots of laundry and it dried over night. We stayed in a non smoking room and it really was non smoking which is rare for China. It smelt fresh and the bedding and towels did not smell of smoke. There were however people smoking everywhere else in the hotel which seems quite common expecially in this province. Overall, I would stay here again but I think the price is a little high for the offering in comparison to some Chinese brands in the city.