Gongxiang International Hotel Reviews

Response from Property: 尊敬的賓客，感謝您下榻共享國際大酒店並作出評價。酒店毗鄰漢江，地理位置優越，地處襄陽市中心，加上鳳雛大橋貫通南北，對酒店更是錦上添花。從酒店抵達個景點都十分的方便，駕車經鳳雛大橋抵達唐城、習家池衹需12分鐘，抵達古隆中也衹需30分鐘。距襄陽古城、臨漢門、北街衹需10分鐘車程，距離米公祠衹需5分鐘。是您出差旅遊居停的最佳選擇。您的肯定是我們在工作中最好的動力，衷心期待您的再次光臨！祝您生活愉快，祝開心順遂！皇金管家：Shirley

Response from Property: Dear guest, it is our pleasure to let you have a pleasant stay here. The hotel has always made every effort to provide guests with hospitality, we will continue to work hard to give you more impeccable service and detail experience, so that the journey is perfect, looking forward to your next stay! Royal Butler: Shirley

Response from Property: Dear guest, seeing your long and sincere and heartwarming evaluation, all our staff are very touched! Thank you very much for your detailed and comprehensive praise of our hotel! We feel so fulfilled that you can feel the high cost-effectiveness, enjoy the spacious, comfortable, classical and luxurious rooms, and easily check out the surrounding delicious food and travel conveniently! Not raising prices during the Spring Festival is a promise we have always adhered to, and we hope that every guest can enjoy a wonderful holiday without any burden. Welcome fruits and children's games were the little surprises we wanted to add for our guests, and it seems the effect was great! The enthusiastic manager has received your praise and he is very happy. Lending an umbrella and not pursuing damage are what we should do. Our hotel does pay more attention to improving the quality of services and hardware, and the online promotion is not enough. Fortunately, you have discovered it with your discerning eye! Next time you come, let us know in advance and we will arrange an executive room for you so that you can enjoy the beautiful river view! Looking forward to seeing you again. Golden Butler Junia

Response from Property: Dear Guests! Thank you for your detailed review! We are very pleased to see that you and your family have recognized the hotel's services, facilities, environment and hygiene. In particular, you mentioned details such as the service staff proactively helping with luggage, responding to needs in a timely manner, and thoughtfully preparing band-aids. These are the service concepts we have always adhered to. Regarding the issue of corridor aroma, we have taken note and will follow up with adjustments to avoid affecting the guest experience. Although the hotel retains the classic style of a state guesthouse, it is also gradually optimizing its facilities, such as providing conveniences such as charging cables and network cables, hoping to meet the needs of different guests. It is our greatest honor to satisfy your mother. We look forward to providing you and your family with a comfortable stay experience next time! Golden Butler Junia

Response from Property: Dear guests, first of all, thank you very much for your valuable evaluation of our hotel! We are very pleased to see that you are satisfied with the spaciousness and cleanliness of the room. Special mention should be made of our butler Xiao Wan, whose enthusiasm and professional service make you feel the warmth of home, which is the greatest affirmation of our work. Xiao Wan's attention to details, such as placing slippers, floor towels and other items, and giving small surprises of fruit, are all the thoughtful care we hope to bring to every guest. Your satisfaction is the driving force for our continuous progress. We are grateful for the feedback regarding the hotel's convenient parking and great location. We know that the charm of the ancient city needs to be experienced in person, and our location makes it easy for you to explore it. Thank you again for your support and trust. We look forward to seeing you again and promise to continue to provide quality service so that you can feel the warmth of home again next time you stay. I wish you a happy life and look forward to seeing you again! Golden Butler Junia

Response from Property: Dear guests, hello! Thank you very much for your high evaluation and recognition of our hotel. We are honored to see that you choose to live here every year when you return to your hometown, and we are very happy to bring you a home-like experience. We have been committed to providing every guest with complete facilities, a clean and sanitary environment and considerate services. We are glad that the disposable toilet seat can bring you convenience. Convenient transportation and proximity to the popular beef noodle restaurant are also one of our advantages. We hope to add more fun to your travel and food exploration. Butler Wan and Li Jing are also very happy to hear your praise. They will continue to maintain this enthusiasm and provide high-quality services to every guest, so that you can feel our care during your stay. We look forward to your next stay. We will certainly welcome you with more enthusiasm and thoughtful service. Thank you again for your support and trust! Junia the Golden Butler

Response from Property: Dear guest, we are deeply sorry for the unpleasant experience you had during your stay, which obviously did not meet the service standards and hygiene requirements we have always pursued. Your feedback is extremely important to us and it directly points out the shortcomings in our operations and services. Regarding the issue you mentioned about bed sheets and quilt covers not being changed, according to industry standards, they are changed for each guest, but for guests staying consecutively, they are usually not changed every day. If the guest requests a change every day, the hotel will try its best to meet the guest's needs. We were even more shocked and disturbed by the blood stains on the changed sheets, which we confirmed were rust stains accidentally left on the sheets during the cleaning process. We are deeply sorry for this and admit that this was a major mistake in our linen management and replacement process. We have conducted a comprehensive inspection of all linens and strengthened training and supervision of the washing and changing processes to ensure that similar incidents do not occur again. We once again sincerely apologize for the concern and inconvenience this has caused you. We understand your fears and frustrations, and we know that this has a great impact on your safety and comfort when traveling. In order to make up for your loss and express our sincerity, we are willing to provide you with a room upgrade as compensation during your next stay. At the same time, we also welcome you to further elaborate on your experience and feelings so that we can have a deeper understanding of the problem and provide you with a more personalized solution. Thank you again for your feedback and corrections. We will take this opportunity to continuously improve our service quality and hygiene standards and strive to provide every guest with a more comfortable and safe accommodation experience. Looking forward to meeting you next time for a better experience! I wish you a happy life and happiness and success! Royal Butler: Shirley

Response from Property: Dear guests, thank you for staying at Share International Hotel. Your satisfaction is our greatest pursuit in our work, and your affirmation is also the best gift we have received in our work. We are very grateful to friends like you who support and care about Share, and we sincerely look forward to your visit again! Royal Butler: Shirley

Response from Property: Dear guest, you are obviously a senior hotel review expert. You pointed out the problems of the hotel in an impartial and to-the-point manner. You also affirmed the advantages of the hotel's geographical location and the thoughtful and personalized service. We are looking forward to and are grateful to you, a high-quality customer who reviews and posts so attentively. The mineral water issue was a misunderstanding. It was just that the floor attendant was cheerful and chatted a few more words. Don't take it seriously. In addition to the concierge in the lobby, the butler in a red coat is also at your disposal at any time. Thank you for your detailed introduction to the swimming pool. The swimming pool is closed for disinfection on the first day of each month, and the service staff's ambiguous response to the question was our mistake. We are very sorry for the inconvenience caused to you. We will definitely strengthen training. In short, we feel deeply guilty about your unpleasant experience this time, and we found that we have so many shortcomings. However, you are so warm-hearted that you are willing to give us such a high score of affirmation. You are so kind. We sincerely thank you and look forward to your arrival. Time never gets old, and we are always here, waiting for your visit! Royal Butler: Shirley

Response from Property: Dear guest, thank you for choosing our hotel and taking the time to provide us with feedback. We are very sorry to hear that you did not have a pleasant stay, which was far below the standard of service we expect to provide you. The hotel has been open for 15 years, and we have been working hard to maintain and update the old facilities to ensure that we provide guests with the best possible accommodation environment. We apologize for the problem with the front desk service. We understand that the front desk is the first window of contact between guests and the hotel, and its service quality directly affects the guests' stay experience. We will immediately provide training to the front desk staff to improve their service awareness and professionalism and ensure that every guest receives warm and thoughtful service. Regarding the odor in room 1226, we are very sorry for the inconvenience caused to you. We understand that this is an unpleasant experience for you. Although the room was marked as non-smoking, we cannot fully control the actions of previous guests. We have reported your situation to the housekeeping department and will strengthen the management of room cleaning and ventilation to ensure that similar problems do not occur again. We appreciate your understanding and support regarding your eventual change to a river view room on the 9th floor. Although this was not our original intention, we are pleased to be able to provide you with a more comfortable stay. Finally, we would like to express our sincere apologies again and thank you for your feedback. We will take every one of your suggestions seriously and work hard to improve our services to ensure that every guest can enjoy a pleasant stay in our hotel. We look forward to having the honor of being your journey stop again in the days to come. I wish you all the best and a happy life! Royal Butler: Shirle

Response from Property: Dear guest, thank you for your affirmation. We are happiest for giving you a pleasant stay experience here. The hotel always does its best to provide hospitality. We will continue to work hard to give you more impeccable service and detail experience, so that the journey will be perfect. We look forward to your next stay! Imperial Butler: Shirley

Response from Property: Dear guests, we are very sorry that we were not able to give you a satisfactory experience this time. Mosquitoes in summer are indeed a problem that cannot be ignored. We are very sorry for this. The hotel will regularly carry out mosquito control work in various areas, and the housekeeping department has also been Mosquito repellents are available for guests to rent. It is still inevitable that mosquitoes will fly into the room through the windows. We also warmly recommend that you close the windows in time during your stay. We will place liquid mosquito coils in the rooms to prevent mosquito infestation. Providing you with professional and considerate services and giving you a "home" feeling is our greatest pursuit. We sincerely look forward to your visit again and wish you a happy life! Imperial Butler:Shirley

Response from Property: Dear guest, thank you for your affirmation. We are happiest for giving you a pleasant stay experience here. The hotel always does its best to provide hospitality. We will continue to work hard to give you more impeccable service and detail experience, so that the journey will be perfect. We look forward to your next stay! Imperial Butler: Shirley

Response from Property: Dear guest, thank you for your affirmation. We are happiest for giving you a pleasant stay experience here. The hotel always does its best to provide hospitality. We will continue to work hard to give you more impeccable service and detail experience, so that the journey will be perfect. We look forward to your next stay! Imperial Butler: Shirley