Marco Polo Xiamen

Marco Polo Xiamen Reviews

Marco Polo Xiamen

No. 8 Jianye Road, Siming District, Xiamen, Fujian, 361013, ChinaSee Hotel Details
Marco Polo Xiamen
Marco Polo XiamenMarco Polo XiamenMarco Polo Xiamen
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1 night

Guest Reviews

9.2/10
Very Good
2009 review
Verified reviews
Location9.4
Amenities8.9
Service9.4
Cleanliness9.3
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All reviews(2009)
Positive reviews(1939)
Reviews with photos/video(351)
Friendly front desk staff(165)
Delicious breakfast(87)
Perfect for business trips(66)
Great swimming pool(46)
Secluded lake view(36)
Stayed multiple times(28)
Close to metro(19)
Excellent afternoon tea(9)
Negative reviews(70)
Derek Gerardus
Deluxe King Room
Stayed in Jun 2025
Couple
22 review
10/10
Outstanding
Posted on Jul 8, 2025
Marco Polo is a great hotel. We have stayed here on three separate occasions. The King Room is spacious. The breakfast selection is huge and delicious. The staff are friendly and helpful and most speaking English. It is situated in a good location on the south side of the main islan. An easy walk to the Ferry (to Gulangyu Island). Also close to the start of the Mountain to Sea Walk (22.5km). Will stay there again.
Response from Property: 尊敬的貴賓, 感謝您下榻廈門馬哥孛羅東方大酒店並給予我們寶貴的滿分好評!很榮幸得知您對此次入住感到滿意,我們將再接再厲,為您和其他賓客提供優質的服務。期待您的再次光臨!Karen You 房務總監
Lion S
Superior Twin Room
Stayed in May 2025
Family
15 review
9.5/10
Amazing
Posted on Jun 3, 2025
The hotel staff is beyond polite and helpful. The breakfast is versatile, cakes served at the loby caffe good. The location was quite convenient, you can run or stroll round the lake and there are many nice restaurants in the hotel proximity. All in all, it was a very pleasant stay. If I come again to Xiamen, I’ll know where to stay.
Response from Property: 尊敬的貴賓,感謝您下榻廈門馬哥孛羅東方大酒店並佔用您的寶貴時間向大家分享您的入住體驗! 得知您對此次入住還有一些不滿意的地方,我們深表歉意。為每一位賓客創造温馨舒適的入住體驗,是我們團隊每一位成員的首要任務及目標。真誠期待在不久的將來歡迎您再度光臨廈門馬哥孛羅東方大酒店。如果您需要任何幫助,請隨時與我們聯繫。Karen You 房務總監
Qi
Deluxe King Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 4, 2025
The 18th-floor Maritime Silk Road Suite** frames Gulangyu Island vistas, where terracotta touch panels and a Nanyin music-equipped bathroom mirror showcase meticulous Minnan craftsmanship. Manager Allen personally drove to deliver forgotten documents to the airport at midnight (with hand-drawn apology cartoon), while custom jogging maps pinpoint photography hotspots at Huliao Hill. Savory highlights include Longyan claypot ginger duck and 12-topping satay noodle bars. Fridays feature Peranakan Cultural Salons for crafting lacquer thread relief bookmarks, with check-out gift boxes scannable for colonial villa audio tales. A perfect equilibrium between business efficiency and cultural immersion.
Response from Property: Dear guest, Thank you for staying at Marco Polo Xiamen Hotel and giving us your valuable praise! We are honored to know that you are satisfied with your stay. We will continue to provide you and other guests with quality services. We look forward to seeing you again! Karen You, Director of Housekeeping
Guest User
Superior Twin Room
Stayed in Mar 2025
Family
10 review
10/10
Outstanding
Posted on Apr 7, 2025
The hotel is fantastic and we always stay there when traveling to Xiamen. Great facilities and welcoming staff, although the restaurant we visited inside the hotel was poor. The restaurant was the Italian on the ground floor of the hotel. We ordered a variety of starters and main meals, although they were brought out at different times and effectively we all ate alone. I stressed the point that can all the starters and main meals be brought at the same time and the response was they take different times to cook, I found this astonishing and surely the chefs could of altered this to meet our demands. The staff within the restaurant were poor at best, they didn’t ask how our meal was, even though we left most of it. In conclusion the hotel is wonderful, but if you’re thinking of eating in the Italian I would definitely not advise as the treatment and money we spent was not worth the value at all.
Response from Property: Dear guests, Thank you for staying at Marco Polo Xiamen Hotel and giving us your valuable praise! We are honored to know that you are satisfied with your stay. We will continue to work hard to provide you and other guests with quality services. Looking forward to seeing you again! Karen You Director of Housekeeping
Guest User
Superior King Room
Stayed in Mar 2025
Business traveler
7 review
10/10
Outstanding
Posted on Apr 11, 2025
The hotel is clean and nice, location wise - got a lot of eateries within walking distance.
Response from Property: Dear guest, Thank you for staying at Marco Polo Xiamen Hotel and giving us your valuable praise! We are honored to know that you are satisfied with your stay. We will continue to provide you and other guests with quality services. We look forward to seeing you again! Karen You, Director of Housekeeping
Scott
Superior King Room
Stayed in Feb 2025
Business traveler
13 review
10/10
Outstanding
Posted on Mar 23, 2025
Another amazing stay. My room overlooked the pool and lake. Super relaxing and right in the middle of coffee street and bar street. I’ll be back again.
Response from Property: Dear guest, Thank you for staying at Marco Polo Xiamen Hotel and giving us your valuable full score praise! We are honored to know that you are satisfied with your stay. We will continue to work hard to provide you and other guests with quality services. We look forward to seeing you again! Karen You, Director of Housekeeping
Wise Icezana
Superior King Room
Stayed in Jan 2025
Couple
36 review
10/10
Outstanding
Posted on Feb 6, 2025
That hotel was awesome! Comfy rooms, great stuff, and the staff were super nice and helpful, especially Anya at the front desk. Everyone was so courteous and willing to help. It was so relaxing, I'd totally recommend it.
Response from Property: Dear guest, Thank you for staying at Marco Polo Xiamen Hotel and giving us your valuable full score praise! We are honored to know that you are satisfied with your stay and the service of the front desk. We will continue to work hard to provide you and other guests with high-quality services. Looking forward to your visit again! Karen You Director of Housekeeping
Liezl van Wyk
Deluxe Lake View King Room
Stayed in Jun 2025
Family
13 review
10/10
Outstanding
Posted on Jul 9, 2025
Amazing! Will definitely stay here again! Hotel staff are friendly, and the hotel is located in a central area that is accessible to any places around Xiamen.
Response from Property: 尊敬的貴賓, 感謝您下榻廈門馬哥孛羅東方大酒店並給予我們寶貴的滿分好評!很榮幸得知您對此次入住感到滿意,我們將再接再厲,為您和其他賓客提供優質的服務。期待您的再次光臨!Karen You 房務總監
WAN SK
Superior King Room
Stayed in Apr 2025
Solo traveler
1 review
8.0/10
Very Good
Posted on May 24, 2025
There is no lift from basement carpark to lobby. The walkway from lobby to the staircase to carpark is not sheltered. It was not a good experience as it was raining on the day of checking in
Response from Property: 尊敬的賓客,感謝您選擇入住廈門馬哥孛羅東方大酒店。很抱歉沒能為您提供滿意的體驗,關於您的反饋意見我們也知悉,請接受我們最誠摯的歉意。我們會不斷努力,為您及其他賓客創造更加温馨舒適的入住體驗。再次感謝您的寶貴分享,並真誠期待您的再次光臨及入住!—— Jean-Philippe Jacopin 總經理
Abrar7777
Superior King Room
Stayed in Apr 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jun 3, 2025
The hotel seemed a little old - but the overall ambience and service was excellent. Location and the xiamen city infact is very beautiful. Rooms were clean and breakfast was good
Response from Property: 尊敬的貴賓, 感謝您下榻廈門馬哥孛羅東方大酒店並給予我們寶貴的好評!很榮幸得知您對此次入住感到滿意,我們將再接再厲,為您和其他賓客提供優質的服務。期待您的再次光臨!Karen You 房務總監
Guest User
Superior King Room
Stayed in Apr 2025
Business traveler
2 review
10/10
Outstanding
Posted on May 17, 2025
Great location, got upstage to the lake view room. Staff speak good English at reception. Good breakfast with lot of varieties.
Response from Property: 尊敬的貴賓, 感謝您下榻廈門馬哥孛羅東方大酒店並給予我們寶貴的滿分好評!很榮幸得知您對此次入住感到滿意,我們將再接再厲,為您和其他賓客提供優質的服務。期待您的再次光臨!Karen You 房務總監
Guest User
Deluxe Lake View King Room
Stayed in Apr 2025
Business traveler
16 review
8.0/10
Very Good
Posted on Jun 10, 2025
Good location surrendered by bars and restaurants. Nice view on the lake. Good and rich breakfast.
Response from Property: 尊敬的貴賓,感謝您下榻廈門馬哥孛羅東方大酒店並佔用您的寶貴時間向大家分享您的入住體驗! 得知您對此次入住不甚滿意,我們深表歉意。為每一位賓客創造温馨舒適的入住體驗,是我們團隊每一位成員的首要任務及目標。真誠期待在不久的將來歡迎您再度光臨廈門馬哥孛羅東方大酒店。如果您需要任何幫助,請隨時與我們聯繫。Karen You 房務總監
Kenzo
Deluxe King Room
Stayed in Sep 2024
Business traveler
6 review
10/10
Outstanding
Posted on Oct 14, 2024
Marco Polo has the best staff service of all the 5 stars hotel i have ever been in Xiamen and Guangzhou. I was helped and welcomed buy Ivy and her manager. Everything was great , the Cabana room that i stayed is very unique and give the guests the feeling of beach front resorts!!!!
Response from Property: Dear Guest, thank you for choosing Marco Polo Xiamen! Every encouragement and affirmation from the guests is the driving force that motivates us to move forward! We will maintain the quality of service and create a comfortable living environment for each guest. Sincerely looking forward to your visit again! -- Jean-Philippe Jacopin General Manager
Guest User
Superior King Room
Stayed in Mar 2025
Couple
9 review
10/10
Outstanding
Posted on Apr 18, 2025
This hotel absolutely lives up to its 5-star rating. The location is stunning, surrounded by a beautiful environment with serene views of the lake. There are plenty of on-site restaurants offering a variety of delicious options, and I especially enjoyed the elegant afternoon tea. The pool area is also a great spot to relax and unwind. Overall, a perfect place for both comfort and luxury. Price is affordable, Highly recommended!
Response from Property: 尊敬的貴賓, 感謝您下榻廈門馬哥孛羅東方大酒店並給予我們寶貴的滿分好評!很榮幸得知您對此次入住感到滿意,我們將再接再厲,為您和其他賓客提供優質的服務。期待您的再次光臨!Karen You 房務總監
Jacobus Carolus
Superior King Room
Stayed in Mar 2025
Business traveler
185 review
8.5/10
Very Good
Posted on Apr 5, 2025
10 minutes drive from Xiamen railway station and 20 minutes drive from the Airport. Nice area with restaurants, parks and not too much traffic. Also close to a subway station . Gym, sauna, pool and breakfast were all good. Can pay for using the business lounge but this has limited benefits. Would for sure stay here again in the future.
Response from Property: 尊敬的貴賓,感謝您下榻廈門馬哥孛羅東方大酒店並佔用您的寶貴時間向大家分享您的入住體驗! 得知您對此次入住不甚滿意,我們深表歉意。為每一位賓客創造温馨舒適的入住體驗,是我們團隊每一位成員的首要任務及目標。真誠期待在不久的將來歡迎您再度光臨廈門馬哥孛羅東方大酒店。如果您需要任何幫助,請隨時與我們聯繫。Karen You 房務總監