Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.3
Service9.5
Cleanliness9.6
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All reviews(2467)
Positive reviews(2419)
Reviews with photos/video(211)
Easy to get around(300)
Delicious breakfast(241)
Friendly front desk staff(148)
Convenient for shopping(138)
Close to metro(113)
Perfect for business trips(76)
Parking difficult(22)
Stayed multiple times(21)
Negative reviews(48)
Fiona
Superior Queen Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 7, 2025
Evan and the staffs there are very well trained in providing superb excellent services to travellers whild my stay with them. all of them know what is extra miles and willing to go beyond extra miles for travellers. Kudos to holiday inn for having excellent staff.
Especially i would like to praise evan for helping me to courier my item to sg when i am having diffculties in arranging for a courier pick up in xi an. He willing to go extra miles and keep me updated also the status and trying to find other courier companies to see whether they can help me mail out the other items.
-Redy
Response from Property: Dear guests, we are committed to providing each guest with warm hospitality full of sincerity. Thank you for your praise for the hotel front desk staff. We will recognize the staff to encourage more service staff to provide satisfactory services to guests. We sincerely look forward to your visit again! I hope we can provide you with more considerate services in the future!
Guest User
Superior Queen Room
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 22, 2025
Enjoyed our stay at this Holiday inn express
Very convenient location, right next to a big shopping mall with a lot of local food options! Across the road there is a local spot 长安大牌档 which visitors should definitely try.
Decent breakfast in terms of the available spread, and there is a self service laundry room in the basement that is free to use.
Rooms are a little dated but everything works so it's fine
Response from Property: Dear guest, thank you for your 5-star review. I hope that InterContinental's outstanding service will allow you to enjoy every trip to the ancient city. We look forward to your stay again and experience the wonderful life in the vibrant Xi'an.
Valeri Veselinov
Superior Queen Room
Stayed in Mar 2025
Couple
10 review
10/10
Outstanding
Posted on Apr 30, 2025
Great value for the money. Free drinks at the lobby. Next to shopping areas with food variety.
Response from Property: Dear guests, thank you for your visit and comments! Your support and praise are the driving force for us to move forward. Looking forward to your visit again and wish you a happy life~
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 14, 2025
Great service mindset and supportive . Breakfast is clean and delicious. Right location Hotel for traveling to Xi’an city sport part.
Response from Property: Dear guest, thank you for your visit and comments. We are honored to bring you satisfactory service. We are deeply inspired and will motivate the hotel team to continuously improve and perfect the service quality. At the same time, thank you for your love of the hotel breakfast. At Holiday Inn Express, your room rate includes a warm buffet breakfast. Fresh and delicious breakfast, I hope to help you start a vibrant day. Sincerely look forward to your visit again, wish you a happy life~
Tracey’s
Superior Queen Room
Stayed in Apr 2025
Solo traveler
5 review
9.5/10
Amazing
Posted on May 27, 2025
Great location near the metro with direct lines to the city and Wild Goose Pagoda.
L
Superior 2-bed Room
Stayed in Jul 2024
Couple
13 review
10/10
Outstanding
Posted on Aug 16, 2024
First off, the location is great! The hotel is close to a metro and is basically connected to a mall! There are plenty of delicious places to eat near by.
The breakfast had many options and places to sit. Our room felt a little small compared to the last Holiday Inn Express we stayed at but there’s nothing to complain about. There’s also free laundry if that’s important to you!
CC CHEAH
Superior 2-bed Room
Stayed in Nov 2024
Family
10 review
10/10
Outstanding
Posted on Jan 6, 2025
Nice hotel. Near by shopping center and restaurants. Near to Metro and easy to access to anywhere through Metro. Receptionist very nice, polite and helpful. Great delicious breakfast.
Response from Property: Dear guest,Thank you for your staying at Holiday Inn Express Xi’an North and share with us your experience during your recent stay. As the fastest growing hotel brand of IHG, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel service. We will convey your praise to Sherry、Amy、 Damon and Jason,which will inspire more employees to provide excellent service. Look forward to welcoming you back to Holiday Inn Express Xi’an North soon. Best Regards,Holiday Inn Express Xi'an North
Andrew
Superior 2-bed Room
Stayed in Oct 2024
Family
12 review
10/10
Outstanding
Posted on Dec 12, 2024
Great place to stay, close to the Xian North Railway station, free breakfasts, laundry facilities and close to shopping centres
Response from Property: Thank you for your staying at Holiday Inn Express Xi'an North and share with us your experience during your recent stay. As the fastest growing hotel brand of IHG, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel service during your stay this time. Holiday Inn Express hotel aims to deliver a “Simple, Smart” experience to our guests, which provides you comfortable place to rest. Thanks for your loyalty to IHG. Look forward to welcoming you back to Holiday Inn Express Xi'an North soon. Best Regards,
Guest User
Superior Queen Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 22, 2025
Super happy with the hotel. Clean and nice
Guest User
Superior Queen Room
Stayed in Sep 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Oct 23, 2024
Accommodating and friendly staff, room was clean as well! Convenient to get around.
Response from Property: Thank you for your staying at Holiday Inn Express Xi’an North and share with us your experience during your recent stay. As the fastest growing hotel brand of IHG, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel location during your stay this time. Look forward to welcoming you back to Holiday Inn Express Xi’an North soon.
Guest User
Superior Queen Room
Stayed in Jun 2024
Couple
9 review
9.0/10
Great
Posted on Aug 9, 2024
Peaceful surroundings, excellent service, good breakfast, a good mix of western continental and Chinese breakfast. Convenient to travel to Xi’an scenic areas and easily catching a taxi. I will be happy to stay in this hotel again.
Response from Property: Dear ,Thank you for your staying at Holiday Inn Express Xi’an North and share with us your experience during your recent stay. As the fastest growing hotel brand of IHG, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel location and service during your stay this time. Look forward to welcoming you back to Holiday Inn Express Xi’an North soon. Best Regards,Holiday Inn Express Xi'an North
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Family
8 review
8.0/10
Very Good
Posted on Jul 31, 2024
Positives: Very clean. Very helpful service personnel.
Negatives: Very far from downtown (45 minutes Didi ride). No fridge in the room.
Trevorlogy
Superior Queen Room
Stayed in Nov 2023
Traveling with friends
2 review
10/10
Outstanding
Posted on Jan 1, 2024
Location is not within the city centre and is near the metro station. Hotel includes a variety of choices of breakfast buffet which mainly consist if chinese food. There are 3 big malls around the hotel. With plemty of food choices.
Staff are very friendly and attend to our needs promptly.
Response from Property: Dear guest,Thank you for your staying at Holiday Inn Express Xi’an North and share with us your experience during your recent stay. As the fastest growing hotel brand of IHG, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel location and services during your stay this time. Look forward to welcoming you back to Holiday Inn Express Xi’an North soon. Best Regards,Jimmy WangGeneral Manager of Holiday Inn Express Xi'an North
Guest User
Superior Queen Room
Stayed in Mar 2024
Couple
3 review
9.0/10
Great
Posted on Apr 24, 2024
Excellent locations
Malls 5 mins walk away
Good variety of food in malls.
Good breakfast Chinese style
Response from Property: Dear ,Thank you for your staying at Holiday Inn Express Xi’an North and share with us your experience during your recent stay. As the fastest growing hotel brand of IHG, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel location during your stay this time. Look forward to welcoming you back to Holiday Inn Express Xi’an North soon. Best Regards,Jimmy WangGeneral Manager of Holiday Inn Express Xi'an North