Wutong Su · Selected Designer Hotel (Xi'an Bell and Drum Tower Dachai Metro Station Store) Guest Reviews
4.3/5
255 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.3
Amenities4.2
Service4.4
Cleanliness4.2
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All reviews(255)
Positive reviews(246)
Reviews with photos/video(48)
Convenient location(41)
Easy to get around(23)
Great value for money(18)
Comfortable bed(15)
Close to metro(14)
Classy environment(13)
Friendly front desk staff(13)
Average sound insulation(11)
Negative reviews(9)
HamRichard
Superior Queen Room
Stayed in Oct 2024
Travel with friends
21 review
3.2/5
Posted on Nov 27, 2024
Inside the walled city and quiet location. Corridor carpet looks dirty. Room was okay but the heating was
not working well. Take a long time to just warm the room. There a step up to the toilet. Have to be careful each time you use it. All the three remote control in the room is unresponsive due to battery already flat but nobody change it. One of the male staff was nice and recommend some tourist sights to go. From metro station to hotel is about 10mins walk
Response from Property: Dear guest, thank you for your love at first sight at Wutong Hotel! Beautiful time, you will meet someone's eyes inadvertently, and you will be sailing in the words. I met you unexpectedly this time. Thank you for this fate. We will cherish it even more and look forward to meeting you again. Best wishes!
ALEJO LAGOS
Elegant 2-bed Room
Stayed in Aug 2024
Family
6 review
4.2/5
Very Good
Posted on Sep 14, 2024
The room was great, clean and spacious. The hotel staff was ok, didn´t speak any english as usual. Location is good enough, close to metro stations and to an entrance to the city wall.
Response from Property: ❤Intimate service, warm experience❤】 You are so kind and we like you very much!! Thank you for your recognition of Wutong Inn and our friends. We are very happy to receive your comments~ Greetings are refined and extracted from the purity of lilies, the tenderness of roses, the beauty of peonies, and the sweet spring of happiness, plus the brewing of true feelings, which merge into the happiest greetings. Wutong Inn joins hands with all the friends on and off duty to wish you happy every day~(*^▽^*) Looking forward to your next stay, wish you happiness
Guest User
Elegant 2-bed Room
Stayed in Aug 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Sep 25, 2024
Nice stay in this hotel where we could have enjoyed more if the room was cleaner and didn't release so much smoke of cigarettes from other rooms.
It was very noisy, the walls must be very thin.
However the receptionist was really good, he helped us with planing our train and transfers.
I was really happy to have some great advise for visits too. Thank you so much 🙏
Response from Property: You are so kind and we like you very much!! Thank you for your recognition of Wutong Inn and our friends. We are very happy to receive your comments. Greetings are refined and extracted from the purity of lilies, the tenderness of roses, the beauty of peonies, and the sweet spring of happiness, plus the brewing of true feelings, which merge into the happiest greetings. Wutong Inn joins hands with all friends on and off duty to wish you happy every day~(*^▽^*) Looking forward to your next stay, wishing you happiness
Guest User
Superior Queen Room
Stayed in Jul 2024
Solo travelers
4 review
4.5/5
Great
Posted on Aug 26, 2024
Splendid Location With friendly staff. Clean functional room. Would stay again.
Response from Property: Thank you very much for staying at Wutong Hotel. Your recognition is a great encouragement and motivation for our hotel. The hotel focuses on improving customer experience as the core accommodation demand. We strive to improve the quality of hotel products and services to provide guests with a high-quality stay experience, and to achieve the best customer satisfaction as the work result orientation of all hotel employees. We warmly look forward to your stay again and wish you a pleasant journey!
JennieYWChan
2-bed Room With Balcony
Stayed in Sep 2023
Travel with friends
6 review
4.7/5
Amazing
Posted on Nov 1, 2023
Hotel is a little bit old but in a nice and charming location. The wet Market is a short distance away and we loved going there for fruits and dried stuff. Lots of food shops around as well. The hotel staff is patient, friendly and helpful. Metro is about a 10 min stroll away.
Response from Property: Dear friend, thank you for choosing Wutong and giving Wutong a chance to meet you in the vast sea of people. It is Wutong's responsibility to provide you with the best service possible. Thank you again for your praise of Wutong. The facilities in the room are complete, including tea bags, mineral water, etc., and WiFi is available throughout the network. Wutong also firmly believes that all the customers and friends who come to us deserve the best stay experience. At the same time, we hope that the warm and considerate one-on-one service of the hotel staff will add a touch of color to your journey, so that your journey will leave no regrets. If you like Wutong, recommend it to more of your good friends, so that more friends can feel the sincerity and enthusiasm of Wutong. I look forward to meeting you next time.
Jane Chenn
Cozy Family Room
Stayed in Jul 2023
Travel with friends
5 review
3.7/5
Posted on Oct 21, 2023
The hotel hallway has no lights at night, checking in at midnight, the security guard and receptionist are not enthusiastic. No help with luggage even though there is a lot of luggage. The room is fully furnished, but a bit dirty and has some trash from before. Reasonable price, located right on the main road, very bustling in the morning.
Response from Property: Hello, dear sir. Sorry, this check-in did not provide you with a good check-in experience. Hygiene is something we have always valued and strengthened. We will also strive to do a good job in all aspects of hygiene. We will continue to strive to strengthen hygiene, provide training and handling for security personnel and our receptionists. We also guarantee to prevent this incident from happening in the future and strive to serve every guest well 笔记
Guest User
Guestroom - Triple Occupancy
Stayed in Oct 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Dec 20, 2024
The Hotel is for the price good.
Response from Property: 親愛的客人,聽説喜歡誇的人,顏值都特別高呦~感謝您對優潤酒店的支持與厚愛,陪伴是最長情的告白,感謝一路有您,祝您開心快樂每一天!
energy_girl
Elegant Queen Room
Stayed in Jun 2023
Solo travelers
13 review
5.0/5
Outstanding
Posted on Jul 15, 2023
Location is inside city wall. It is walkable to major attractions. Hotel is very clean and new
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel in all aspects. The wind blows the fleeting years like flowers, and your smile is swaying, becoming the most beautiful embellishment in my life. Dear customer, thank you five-star praise. Everything we do is to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are really touched. We will continue to work hard and be ready at all times. Welcome you back anytime. !Every city always has a reason to miss, every season has our unforgettable scenery, every hotel has their sweet and warm memories, I hope Wutong Hotel will be the warmest and most unique one in your memories ! Come back often, wish: well
Pedro
Superior Queen Room
Stayed in Nov 2023
Couples
3 review
3.7/5
Posted on Jan 15, 2024
The location is quite handy. The room wasn't really clean: some dust on the floor/corners and on the chair. But the bed was fine. The receptionist doesn't speak English but we sorted it out using a translation app, so it was fine.
Response from Property: Dear guest, thank you for your review of the hotel. I am very sorry that your stay this time did not bring you a perfect stay experience! Your valuable opinion is very important to us. Hello, first of all, thank you very much for your recognition of the location of our hotel. Our hotel is located in the southeast corner of the city wall, which is quite convenient. We deeply regret that the room you mentioned is not clean. We have ordered the guest room staff to deal with the dust on the tables and chairs you mentioned in order to ensure the room. Clean and tidy, and thank you for your affirmation of our bedding. We use the branded mattress Mengbest to ensure the guests' absolute sleep. We will also train the receptionist's English ability in the future. To make our services smoother, you can contact our front desk at any time during your stay, and we will actively handle it for you. If you find anything unsatisfactory or dirty during your stay, please contact our front desk in time and we will give you a satisfactory reply. If you come here next time and hope to book this hotel again, please give us A chance to apologize. Looking forward to visiting again!
Anonymous User
Elegant Queen Room
Stayed in May 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 27, 2023
great location, the room is nice, clean and wonderful. the plug is convenient, which is equipped with USB charging ports. the bed is soft, which will be great for people who prefer soft bed.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. The wind blows like a flower, and your smile sways and becomes the most beautiful decoration in my life. Dear customer, thank you for your five-star praise. Everything we do only brings a unique vacation experience to every guest. Seeing your satisfaction and affirmation, we are truly moved. We will continue to work hard and always be prepared. We welcome you back anytime.! Every city has its own reason to be missed. Every season has its own scenery, and every hotel has its sweet and warm memories. I hope wutong Lodge will be the most warm and unique one in your memory! Come back often and have a look. Good luck
Guest User
Cozy Family Room
Stayed in Sep 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Nov 23, 2023
Very good location. Many places for food. Nearby to a local market which sells vegetarian, fruits, tea and food. Near to 2 metro stations.
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。我們酒店有一個共享休息區,免費提供手磨咖啡,茶飲,小吃。。。可以坐在休息區一邊品咖啡一邊享受午後的陽光,十分愜意。。。酒店往北步行200米左右就是張學良公館,酒店南邊步行100米就是網紅打卡地:建國路老菜市場:燒烤、酒吧、咖啡、各種西安名小吃。。。。坐在臨窗旁,三五位好友邊吃邊聊,時時回望一下對面的明代城牆,現代與古代的交錯。。。歡迎您再次選擇梧桐宿酒店!編輯
theworldchasers
Elegant Queen Room
Stayed in Sep 2023
Couples
18 review
3.7/5
Posted on Nov 3, 2023
This hotel accepts foreigners.
Although we arrived in the morning we could check-in after waiting an hour.
The staff was very helpful although they didn't speak English. Good location about 10min walking from the metro station. Various food options close by.
The room was clean and had a comfortable bed.
Response from Property: 您好尊敬的客人實在抱歉,可能因為當天退房較多,所以導致讓您入住時間不能及時我們深感歉意,我們也很感謝您對我們其他方面的認可,我們也會進行深刻整改,讓每一個客人能及時入住到房間,祝您生愉快!!!
Anonymous User
Elegant 2-bed Room
Stayed in Oct 2023
Solo travelers
5 review
4.0/5
Very Good
Posted on Jan 29, 2024
Nice place in the center of the city, very clean and the bathroom was really big too
Response from Property: Dear esteemed guest, thank you very much for staying at this hotel. We are delighted that you and your family have chosen us to accompany you on your preferred trip. We are delighted and pleased that you and your family have spent a comfortable and enjoyable time at the hotel. We are very pleased that our service has received your recognition. The purpose of our wutong Hotel is to "provide high-quality products and services" for guests. We hope that through warm and meticulous services, every guest can enjoy a super value experience. Our service philosophy is that any legitimate needs of customers should be met. Regardless of whether it is the customer's proactive needs or what we hear or see, our friends will do their best to meet them, because they can provide the happiest things that satisfy the customer. Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
MK Khor
Superior 2-bed Room
Stayed in Sep 2023
Family
7 review
4.0/5
Very Good
Posted on Nov 2, 2023
The reception staff are very helpful. Hallway carpet is very dirty and need replacement.
Response from Property: Hello, respected guest, I have seen your feedback. We will clean the carpet at irregular intervals. Due to the recent delay in cleaning the carpet, I apologize for our inadequate work arrangements. We apologize for not feeling our sincerity during your stay. We will also clean the carpet this week. Thank you for your feedback and we will promptly rectify it!!!
TrNguyen
Elegant Queen Room
Stayed in Aug 2023
Solo travelers
17 review
5.0/5
Outstanding
Posted on Oct 11, 2023
Walking distance to Xi’an Wall and Drum bell. Hotel is clean and they have a small area where you can make coffee and tea. Free water.
Response from Property: Dear little master friends, thank you for choosing wutong, giving wutong a chance to meet you in the vast crowd. It is wutong's duty to provide you with services within its capacity. Thank you again for your praise of wutong. The room is equipped with complete facilities and equipment, including tea bags, mineral water, etc., with full WiFi coverage. Wutong also firmly believes that the vast number of customers and friends who come to us deserve the best check-in experience. At the same time, we hope that the hospitality and considerate one-on-one service of the hotel staff will add a touch of color to your journey, so that your journey will not regret. If you like wutong, I recommend you to more good friends. Let more friends feel the sincerity and enthusiasm of wutong, and look forward to meeting you again next time.