No.8 South of Shang'ai Road, Xincheng District, Xi'an, Shaanxi, 710000, ChinaView Hotel Details
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JIAJIA HOME++ Guest Reviews
4.5/5
Good
186 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.4
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All reviews(186)
Positive reviews(177)
Reviews with photos/video(40)
Convenient location(21)
Classy environment(16)
Easy to get around(15)
Quiet & comfortable(9)
Close to metro(9)
Large rooms(8)
Friendly front desk staff(8)
Well designed(4)
Negative reviews(9)
August Oskar
Queen Room
Stayed in Jul 2024
Couples
6 review
4.2/5
Very Good
Posted on Sep 4, 2024
The location was super nice and very close to the old city wall and river which was super nice to experience in the evening. Staff was friendly and helpful.
Response from Property: Hello dear guest, thank you very much for your support of the hotel. We are still a little disappointed that we did not receive all 5 positive reviews from you. Perhaps there are still areas where the hotel did not do well. We hope that your next visit can point out our shortcomings and we will strive to do better. We provide attentive service to make every guest feel the warmth of home. We hope our service can bring you more surprises and emotions. Looking forward to your next visit!
Lorenzo Natoli
Queen Room
Stayed in Apr 2024
Couples
3 review
4.5/5
Great
Posted on May 29, 2024
Nice little hostel in the central part of Xi'An.
Everyone was friendly and we had a nice time.
Two amazing kitties and a super cute little kid will wait for you in the lobby.
Response from Property: Nice little hostel in the central part of Xi'An. Everyone was friendly and we had a nice time. Two amazing kitties and a super cute little kid will wait for you in the lobby.
Guest User
Queen Room
Stayed in Jul 2024
Solo travelers
11 review
4.5/5
Great
Posted on Aug 11, 2024
Great location with lots of places to eat or drink nearby and close to the subway as well. The staff could do a better job with how they set up their booking with Trip as they nearly charged me double instead of returning my deposit.
Response from Property: Dear customer, hello. Thank you very much for your stay and detailed feedback. It is precisely the constant care and supervision from customers like you that enable us to constantly identify problems in our work, make corrections, and make continuous progress. We regret to see from your comments that this stay did not meet your expectations. We apologize for any inconvenience caused. The management of the inn attaches great importance to it and has conducted a serious investigation and timely rectification. Your tolerance and understanding are encouragement and support for our work! Sincerely looking forward to your next visit.
夏丽
Qinglv Spring Rhythm AI Smart Room
Stayed in May 2024
Family
9 review
3.7/5
Posted on Jun 22, 2024
The location was convenient, near a night market and several small restaurant. No possibility for breakfast at the hotel. The room was spacious. There was rust in the bathroom and it didn’t appear very clean. We could not close the window so it was noisy at night.
Cute cat at the reception. Ok for one or two nights.
Response from Property: Dear customer, hello. Thank you very much for your stay and detailed feedback. It is precisely the constant care and supervision from customers like you that enable us to constantly identify problems in our work, make corrections, and make continuous progress. We regret to see from your comments that this stay did not meet your expectations. We apologize for any inconvenience caused. The management of the inn attaches great importance to it and has conducted a serious investigation and timely rectification. Your tolerance and understanding are encouragement and support for our work! Sincerely looking forward to your next visit.
Tina
Guestroom - Triple Occupancy
Stayed in Apr 2024
Couples
6 review
4.0/5
Very Good
Posted on May 19, 2024
Loved the location. It was right inside the city wall, making it a desirable place to stay. The staff spoke some English, which is a bonus. They also offer to friend you on WeChat so you can communicate with them if you needed anything. Rooms were decent, big and can accommodate all your needs. However, the bed was on the floor. Being inside the city wall, the building was a little bit older and could show signs of wear and tear. When we tried to turn on the AC, dust/wall particles flew out of the vent. So we didn't use the AC the entire time we were there. Thankfully, it was cool outside, so we can sleep with the windows open. It was extra secure with a door that required you to scan a key to unlock it at night.
We ran into a little bit of an issue when the ceiling fan in our bathroom was leaking and created a puddle on our bathroom floor. We discovered this after a long day on an excursion, but staff came in late at night to check it out. Since there wasn't much that they can do about it that night, they offered to put us in a bigger hotel room right next door. We had an early day, so they even helped us move our luggage over when we were away and just had to stop by when we got back to pick up our new room key.
Overall, a great place to stay, but it is an older building - excited for them to be able to upgrade the rooms and facilities! They also had really cute cats in the lobby so you can play with them.
Response from Property: Dear customer, hello. Thank you very much for your stay and detailed feedback. It is precisely the constant care and supervision from customers like you that enable us to constantly identify problems in our work, make corrections, and make continuous progress. We regret to see from your comments that this stay did not meet your expectations. We apologize for any inconvenience caused. The management of the inn attaches great importance to it and has conducted a serious investigation and timely rectification. Your tolerance and understanding are encouragement and support for our work! Sincerely looking forward to your next visit.
Guest User
Queen Room
Stayed in Mar 2024
Couples
6 review
1.7/5
Posted on Apr 19, 2024
What a horrible place, very dirty and its seems to be falling apart, do not book here and dont be fooled by the fake positive reviews! You can get something much better for the same price.
The only good thing was the girl at the reception trying to be helpful.
Response from Property: Dear customer, hello. Thank you very much for your stay and detailed feedback. It is precisely the constant care and supervision from customers like you that enable us to constantly identify problems in our work, make corrections, and make continuous progress. We regret to see from your comments that this stay did not meet your expectations. We apologize for any inconvenience caused. The management of the inn attaches great importance to it and has conducted a serious investigation and timely rectification. Your tolerance and understanding are encouragement and support for our work! Sincerely looking forward to your next visit.
Guest User
Queen Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The girls are really nice and sweet❤ the hostel is clean and really quiet, perfect place to chill out after a full walking day. Coffee it's okey and they also offer a Western breakfast. Subway is really close to the hostel, so it has been really easy to get the terracotta army museum. Recommended! :)
Response from Property: Welcome to see Cat again ~Your review is our motivation!! Our homestay room type has always been very popular - (*'∀*) ノ! The location is also super convenient, it only takes five minutes to walk from the Chaoyangmen subway entrance~It is also very convenient to take the bus, and it takes five minutes to walk to Minyuan Wanda mall and Yitian Holiday mall ~Whether it's dining, purchasing specialties, watching movies, etc., it's very convenient. Next time you come to Xi'an, welcome back to Jiajia Hotel. We believe we will provide you with a better hotel experience!
dgac
Queen Room
Stayed in Mar 2024
Couples
4 review
4.5/5
Great
Posted on Apr 10, 2024
For the price, I think this is a very nice deal. Closest metro station is about 10 minutes away and the room was quite big.
On the downsides, I think it needs better maintenance, would be good to repaint the walls as they look kinda dirty.
Response from Property: Dear customer, hello. Thank you very much for your stay and detailed feedback. It is precisely the constant care and supervision from customers like you that enable us to constantly identify problems in our work, make corrections, and make continuous progress. We regret to see from your comments that this stay did not meet your expectations. We apologize for any inconvenience caused. The management of the inn attaches great importance to it and has conducted a serious investigation and timely rectification. Your tolerance and understanding are encouragement and support for our work! Sincerely looking forward to your next visit.
The traveler06
Queen Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 26, 2024
Its worth it, really enjoyed my stay. I highly recommend it.
Response from Property: Thank you very much for your liking. It is our honor to serve you. We welcome you to come and play again next time
Guest User
Guestroom - Double Occupancy
Stayed in Jun 2023
Solo travelers
8 review
4.5/5
Great
Posted on Jul 5, 2023
Loved staying at the hostel. Centrally located and very friendly and accommodating staff. I would recommend it to anyone looking for a warm and welcoming environment.
Response from Property: Wow! My English is really good, but I can’t understand it. Thanks for your recognition and wish you have a pleasant journey!
Won il Kim
Queen Room
Stayed in Dec 2024
Solo travelers
4 review
3.7/5
Posted on Jan 15, 2025
First of all, the very cheap price and very large room size cover most of the disadvantages.
The location is about 600m from the subway station, but if you walk, it doesn't feel as long as you think.
There is a large department store where the subway station is, so you can get everything you need from restaurants, convenience stores, and mini-wishers there.
There are a few disadvantages, but the strong hot air blower in the bathroom doesn't turn off. Of course, thanks to this, you can never feel the cold even when you shower.
However, strangely, the hot air smells like egg farts. It's said to be a unique smell when you go to a sulfur hot spring...
And they didn't refill the toilet paper in the bathroom very often.
It's common sense when traveling to China, but you have to carry a lot of toilet paper, so I was able to fill it up with that.
They refilled it the next day because I saw that it was completely gone.
Still, I used it well at a very cheap price.
Original TextTranslated by Google
6/11
Response from Property: Dear Didi, thank you very much for your stay and detailed review. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, correct them and make continuous progress. We are sorry to see from your comments that your stay did not meet your expectations and we apologize for the inconvenience caused to you. The inn management attaches great importance to this and has conducted serious investigation and timely rectification. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to seeing you again.
Guest User
Guestroom - With View (2 Beds)
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 17, 2024
The facilities are a bit old, but the front desk service is very good. Both the young lady and the young man have a very good service attitude👍
Original TextTranslated by Google
Response from Property: I have confirmed through our eyes that you are also a super nice person~ Thank you very much for your recognition of our work! Thank you for choosing Xiaojia. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Xi'an easy and enjoyable! Every time you choose us, it is our supreme honor. We are very happy with your consistent support for us. Looking forward to meeting you again (〃'▽'〃)
WushangV
Qinglv Spring Rhythm AI Smart Room
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 12, 2024
The location is good, the room is really big, and there is a bathtub. The price is really good for traveling in the off-season. The sanitation is also very clean. The only drawback is that the toilet has been leaking and I have to pump the water all the time. I struggled for an hour and finally closed the water inlet valve to solve the problem.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉,期待再次光臨
Judith
Queen Room
Stayed in Jun 2024
Couples
25 review
3.2/5
Posted on Jul 26, 2024
Spacious rooms and very friendly and helpful staff. The location is fine.
The hotel is clearly dated and in need of renovation. The price is too high for the condition of the rooms, see attached photos.
Original TextTranslated by Google
6/7
Response from Property: Dear customer, hello. Thank you very much for your stay and detailed feedback. It is precisely the constant care and supervision from customers like you that enable us to constantly identify problems in our work, make corrections, and make continuous progress. We regret to see from your comments that this stay did not meet your expectations. We apologize for any inconvenience caused. The management of the inn attaches great importance to it and has conducted a serious investigation and timely rectification. Your tolerance and understanding are encouragement and support for our work! Sincerely looking forward to your next visit.
Guest User
Queen Room
Stayed in Mar 2024
Family
16 review
4.5/5
Great
Posted on Apr 23, 2024
The service staff was friendly. The room was very clean and large. It was very comfortable to stay in. The Wi-Fi in the room was always unstable. She went up from downstairs to the second floor to the fourth floor to help us deal with it. The only drawback was that the room we booked was in There is no elevator on the 4th floor. After having dinner outside, I am still climbing up to the 4th floor. If I have nothing to do, I don’t want to go downstairs. After all, I feel tired after having to climb up to the 4th floor.
Original TextTranslated by Google
Response from Property: Dear Dike officer, thank you very much for your stay and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again.