Qinxin Yayue Hotel (Xi'an Jiaotong University Big Wild Goose Pagoda Branch) Reviews

Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing high-quality services and comfortable accommodation experience. Thank you for your support and trust. The hotel provides free afternoon tea, free laundry and ironing, a free gym (with a professional table tennis table), and unlimited mineral water. I hope to meet you again.

Response from Property: Dear distinguished guest, first of all, thank you for choosing to stay in our hotel. We are deeply sorry that we did not receive your five-star praise. Maybe during your stay, some aspects were not done well. I hope you will tell us next time you stay. We will listen humbly and learn to improve. The hotel provides free morning and afternoon tea, free laundry and ironing, free gym (equipped with professional table tennis table), and unlimited mineral water. I hope to meet you again.

Response from Property: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Qinxin Yayue Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. All the staff of Qinxin Yayue Hotel look forward to your visit again!

Response from Property: Dear distinguished guest: Hello! Thank you very much for choosing to stay and sharing your stay experience. We cherish the real feedback from every guest, which will become an important driving force for us to improve the quality of our service. We are deeply sorry for the compact room type and outdated facilities you mentioned. The hotel is currently gradually promoting the room renovation plan. While retaining the warm atmosphere, it will focus on optimizing the space layout and hardware facilities. The "guest house" positioning you mentioned also provides us with an important reference. We will continue to improve the sophistication of the accommodation experience while ensuring high cost performance. I am glad to know that you can feel the warmth of our service, which is our most cherished core value. For the needs of business guests, we will especially strengthen the maintenance and update of convenient facilities, and plan to launch more flexible office supporting services. I sincerely hope that you will choose us again on your next business trip. At that time, I hope to bring you a stay experience beyond your expectations with a new look and consistent sincere service. I wish you a smooth work and a safe journey!

Response from Property: Dear guest, thank you for your feedback! Regarding the points you mentioned, we deeply apologize and sincerely explain: 1. The power outage was a sudden line failure. The incident happened suddenly and we did not receive advance notice. We have contacted the emergency repair and restored the power supply as soon as possible. We are deeply sorry for the inconvenience caused to you by not informing you in time; 2. Recently, the food is being gradually optimized due to seasonal supply and guest suggestions. Some categories are temporarily reduced. We will speed up the improvement and sincerely invite you to experience it again; 3. We have arranged a comprehensive inspection of the facilities and strengthened maintenance. If it is convenient for you, you can send a private message to your check-in preferences. Your opinions are our motivation for improvement. We look forward to welcoming you with better service next time!

Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing high-quality services and comfortable accommodation experience. Thank you for your support and trust. The hotel provides free morning and afternoon tea, free laundry and ironing, free gym (equipped with professional table tennis table), and unlimited mineral water. I hope to meet you again.

Response from Property: Dear guest: We are very sorry for the unpleasant stay experience you have had. We are very sad to see your feedback and would like to express our sincerest apologies. Regarding the service attitude of the front desk, we have seriously criticized and educated the relevant staff and strengthened the service awareness training of employees. We will strictly supervise in the future to ensure that every guest can receive a warm and thoughtful reception and never have similar situations again. The hotel does not have an exclusive parking lot at present, which has caused trouble for your parking. This is our shortcoming. However, there is a public parking lot within 100 meters of the surrounding area, which is about a 5-minute walk. We will provide detailed parking instructions for subsequent guests at the front desk and try our best to help everyone solve the parking problem. As an apology, if you stay next time, we will prepare a small gift for you, hoping to make up for this regret. Thank you again for your feedback and look forward to giving us a chance to serve you again after improvement.

Response from Property: “Dear guest, ‌We are very sorry to bring you an unpleasant stay experience. ‌We attach great importance to your feedback,‌and deeply regret that the cleanliness of the room did not meet your expectations.‌Regarding the dusty and unhygienic issues in the room , ‌We will immediately notify the relevant departments to conduct thorough cleaning, ‌ and strengthen daily sanitation maintenance to ensure that every guest can enjoy a clean and comfortable accommodation environment. ‌At the same time, ‌we have also noticed the bed size and facilities you mentioned. Old problem. ‌We will consider upgrading the room facilities, ‌including replacing more comfortable beds and updating outdated facilities, ‌to improve the guest experience. ‌We sincerely apologize for the inconvenience caused to you,‌ And thank you for your valuable feedback. ‌We will continue to work hard to improve and ‌provide you with better services. ‌If you have any other questions or need further assistance, ‌please feel free to contact us and look forward to your next visit. ,‌Bring you a more satisfactory accommodation experience‌”

Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing high-quality services and comfortable accommodation experience. Thank you for your support and trust. The hotel provides free morning and afternoon tea, free laundry and ironing, free gym (equipped with professional table tennis table), and unlimited mineral water. I hope to meet you again.

Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing high-quality services and comfortable accommodation experience. Thank you for your support and trust. The hotel provides free morning and afternoon tea, free laundry and ironing, free gym (equipped with professional table tennis table), and unlimited mineral water. I hope to meet you again.

Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing high-quality services and comfortable accommodation experience. Thank you for your support and trust. The hotel provides free morning and afternoon tea, free laundry and ironing, free gym (equipped with professional table tennis table), and unlimited mineral water. I hope to meet you again.

Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing high-quality services and comfortable accommodation experience. Thank you for your support and trust. The hotel provides free morning and afternoon tea, free laundry and ironing, free gym (equipped with professional table tennis table), and unlimited mineral water. I hope to meet you again.

Response from Property: Dear guest, thank you very much for your praise! We are very happy to hear your satisfactory evaluation of our hotel. We have been committed to providing every guest with a quality service experience. The hotel enjoys a superior geographical location, opposite the famous Xi'an Jiaotong University, providing great convenience for your travel and exploration. Our front desk lady always greets every guest with a polite and enthusiastic attitude, and we are happy to leave a good impression on you. In terms of catering, we strive to provide hearty breakfast and delicious lunch, and the free room delivery service also hopes to bring you more comfort and convenience. Looking forward to seeing you again!

Response from Property: Dear guest: Thank you for choosing our hotel and giving us your comments despite your busy schedule. We are very happy to hear that our hotel is very close to Jiaotong University, clean and sanitary, and has good service facilities. We apologize for the low shower water pressure you mentioned. We have reported this to the engineering department and will check and improve it as soon as possible to ensure a more comfortable stay for you and other guests. Thank you again for your feedback and look forward to your next visit.