Jinling Hotels & Resorts Hotels in Wuxi

The hotel is in a great location, and it's very convenient to get a taxi from the high-speed rail station. There was a little girl in the lobby who was very enthusiastic and led me to the front desk to check in. She also told me the location of the surrounding fried food, snack streets and shopping malls, and pointed me to the direction of the elevator after checking in. And they arranged adjacent rooms for me and my friend, which was very convenient. The room was very comfortable to live in, and the fatigue of the journey disappeared. The air conditioning had a good cooling effect, and the quality of the toiletries was also very good. Not to mention the breakfast, it was delicious, I highly recommend it!

Check-in experience ~ A family of 4 arrived at the hotel lobby and asked the front desk if there was a luggage attendant to help with the luggage. The receptionist said there was no, the waiter had already got off work and needed to carry the luggage by himself. The 4-star hotel did not arrange enough staff to serve customers, and informed that There was a car nearby and we could pull it by ourselves. The service attitude was really speechless. Finally, a lady suddenly came out to help us pull our luggage, which finally solved the problem. The room is clean, the bathroom has no odor, the necessary toiletries are provided, and the bed is very comfortable. The laundry service is fast but needs to be improved. The price for washing clothes for adults and children is the same. Most foreign countries offer half-price discounts for washing children's clothes, but not here. Check-out service ~ The lady at the front desk has no smile, no enthusiasm, and feels very unfriendly. The bellman was even worse. He looked very unhappy and did not take the initiative to help with the luggage. When he arrived at the lobby, he just put the luggage aside and ignored me. I called a special car for 6 people to pick him up. In the end, there was no bellman to help and I had to do it myself. It was a really bad experience pulling all the luggage out. Although the room is clean, the hotel is beautiful, and the location is good, I will not stay here again because I am not satisfied with the experience. Employees need to be well trained. The most important thing in the hotel service industry is that employees need to make guests feel at home, rather than providing indifferent services.

The hardware facilities are okay, but the service is average. The staff are good but not proactive. When I arrived at the store at 9pm, the lobby was almost completely dark and there was no welcome. I almost thought it was closed. The decoration was not bad, but it felt like there was no maintenance. The room Maybe the occupancy rate was not high, the room felt gray, and there were hairs on the disposable utensils. It was raining when I left the hotel in the morning. It was still a little far away from the parking spot outside, and no one gave me an umbrella, so I rushed out in the rain.