The Westin Wuhan Wuchang

The Westin Wuhan Wuchang Reviews

The Westin Wuhan Wuchang

No. 96 Linjiang Avenue, Wuchang District, Wuhan, Hubei, 430062, ChinaView Hotel Details
The Westin Wuhan Wuchang
The Westin Wuhan WuchangThe Westin Wuhan WuchangThe Westin Wuhan Wuchang
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The Westin Wuhan Wuchang Guest Reviews

4.6/5
Very Good
6448 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(6448)
Positive reviews(6265)
Reviews with photos/video(1260)
Friendly front desk staff(921)
Fantastic river view(552)
Easy to get around(330)
Delicious breakfast(272)
Perfect for business trips(127)
Luxurious(66)
Close to metro(50)
Great swimming pool(42)
Negative reviews(183)
Anonymous User
2 Twin/Single Beds, Guest Room
Stayed in Feb 2025
Business travelers
1 review
4.5/5
Great
Posted on Mar 27, 2025
Room is spacious and clean. Mattress is a little soft but can request the harder with front desk.
Response from Property: 【至臻服務 - 我們始終秉持以人為本的理念,從您踏入酒店的那一刻起,無論是隨時響應的前台服務,還是貼心細緻的客房關懷,每位員工緻力於提供温暖親切的入住體驗給到每一位賓客】尊敬的客人,您好!非常感謝您入住武漢富力威斯汀酒店,很高興您在酒店有一段愉快的入住經歷,希望我們提供的服務令您的旅程更加精彩!期待您的再次光臨,我們會繼續努力為您帶來更優質的服務體驗,希望不久之後能與您再次相遇~
Chi Wo
1 King Bed, Partial River View, Guest Room
Stayed in Jan 2025
Business travelers
15 review
3.7/5
Posted on Feb 14, 2025
An average business hotel. The staff did provide the necessary services but are very impersonal. Room is big and tidy though.
Response from Property: 【Live in Style, Live with Flair】Dear guest, hello! First of all, please accept our sincere apologies. We deeply regret that we failed to provide you with a satisfactory accommodation experience this time. We have attached great importance to the issue you raised about the cold attitude of the front - desk staff. We have immediately launched in - depth investigations and corrective measures. At the same time, we will strengthen the training and management of our employees, and establish a supervision mechanism to assess the service quality. We hope to provide you with better services in the future. The golden snake brings auspiciousness, and joy ushers in the New Year. Once again, we sincerely thank you for your feedback. We will keep working hard to make every guest feel the warmth of home. We look forward to seeing you again and enjoying the cherry - blossom feast this spring!
hkoestanto
2 Twin/Single Beds, Guest Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The Hotel is a bit old but very well maintained. Location is excellent with a great view across Yangtze river. I make my morning walk and buy some breakfast. Many restaurants nearby. The service is excellent with very quick check in and out.
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Thabz
1 King Bed, Guest Room
Stayed in Jul 2024
Couples
4 review
4.5/5
Great
Posted on Aug 15, 2024
We had a great stay, the staff was amazing and most were able to speak simple English which made everything smooth and pleasant. Special thanks to the reception staff big mention to Camille Liu, you have a great personality and made us feel comfortable ❤️❤️I definitely recommend this hotel and will definitely go there again
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Guest User
1 King Bed, Executive Lounge Access, Suite
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Stayed 8 nights , good breakfasts and lounge room dinners , lady Maple gave us excellent services, helped us to find many good locations to enjoy the trip; Executive Chef Du made delicious foods for the morning buffet and club lounge , both restaurants provided us great services.
Response from Property: 【Living excellently and living brilliantly】Dear guest, thank you for staying at The Westin Wuhan! We are glad that the hotel's service can bring you a satisfactory experience. We have always been committed to creating hotels that guests love. Golden Snake Brings Auspicious Fortune, Celebrating the New Year with Joy. Customized Chinese Element Restaurant's New Year's Banquet is now in high demand! We sincerely invite you to visit again and look forward to encountering beauty together under the cherry blossom trees this spring, enjoying this unique spring time!
Gavin Peter
1 King Bed, Guest Room
Stayed in Aug 2024
Business travelers
25 review
4.7/5
Amazing
Posted on Sep 27, 2024
Nice hotel of course for the price high scale. Friendly staff but need to understand a joke at the front desk .. good breakfast but limited basic or standard restaurants for evening meals. Have to go out and search and location is not directly near anything, but go to the "Tanhualin" area and you will find some reasonable and varied choices. Colleagues facing the river enjoyed the Wuhan Yangtze River Building light show!
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Guest User
1 King Bed, Guest Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Great stay! The people at the service counter were very friendly and pleasant!
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Xavierasy
2 Twin/Single Beds, Partial River View, Executive Lounge Access, High Floor - 15th And Above, Guest Room
Stayed in Aug 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Sep 15, 2024
We got a free upgrade to a full river view room , The staff is very friendly and helpful, our mandarin is not good but they are always willing to help. Breakfast is great too with varieties, you can choose to eat whatever you want, overall it is a lovely stay!
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Fiona
1 King Bed, High Floor - 15th And Above, Guest Room
Stayed in Feb 2024
Couples
4 review
4.7/5
Amazing
Posted on Mar 6, 2024
This is the first time we came to Wuhan and we received great hospitality from this hotel. The hotel is clean with great amenities and I want specially thanks Miyan Dang and Thomas Tang for helping us to order Mei Tuan. We are both foreigner and basically we cannot order any food via the Mei Tuan app. Thanks to both the Westin staffs for helping us to order our dinner and branch and send up to our room. They even let us extend our room until 2pm instead of normal check out time.
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Pelinlinn
1 King Bed, Guest Room
Stayed in Jul 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Very nice hotel with nice view great location At night you can watch the light show from terrace
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Don
1 King Bed, Guest Room
Stayed in Mar 2024
Business travelers
6 review
3.2/5
Posted on Apr 21, 2024
The hotel is nit new but well maintained. Nothing much nearby other than some food outlet and a beautiful river. I can heard birds chirping in the morning even when I’m staying at 17 floor.
Response from Property: Dear Guest,Thank you for choosing to stay at the Westin Wuhan Wuchang and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to make you stay well in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Wuhan.
Guest User
2 Twin/Single Beds, Partial River View, Executive Lounge Access, High Floor - 15th And Above, Guest Room
Stayed in Jan 2024
Family
2 review
4.5/5
Great
Posted on Feb 7, 2024
We enjoy our stay at Westin Wuchang. Besides its comfortable beds, we are delighted to Ho ed with the services provided. Special thanks to James Wang and Nikon, two Golden Key members in the hotel. I would recommend The Westin Wuchang strongly
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
BFCMaggie
2 Twin/Single Beds, River View, Executive Lounge Access, Guest Room
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 13, 2023
It was a very nice experience, the room was clean and comfortable, staff was very friendly and helpful ☺️ 非常好的酒店,干净舒适,职员热情有礼
Response from Property: Dear guests, hello! Thank you for your recognition and praise of our staff's service. The hotel is adjacent to the Yangtze River, with river views on both sides of the river. It is only 500 meters away from Jiyuqiao Station of Metro Line 2. It is surrounded by Hubu Lane, Yellow Crane Tower and other places of interest. It is the first choice for guests to stay, comfortable The river view rooms are a favorite choice for leisure and business activities. Your satisfaction is our greatest motivation. We will uphold our consistent warm service and look forward to your stay again!
See
2 Twin/Single Beds, Guest Room
Stayed in Aug 2023
Couples
1 review
4.7/5
Amazing
Posted on Sep 8, 2023
Hotel is a little old. Need renovation. Service staff was excellent. Romm air conditioning was not strong. Near subway and transport is convenient.
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
enenzhe
1 King Bed, River View, Executive Lounge Access, Guest Room
Stayed in Nov 2022
Couples
38 review
4.0/5
Very Good
Posted on Jan 16, 2023
Booked a river view executive room but the executive lounge wasn't in operation. In exchange, evening drinks and snacks were served in the lobby cafe. Rather unimpressive.
Response from Property: Dear guests,Thank you for choosing Westin Wuhan, and taking the time to share your stay experience with us! Our Executive Lounge has now resumed happy hour service and we sincerely hope to provide better service for your next stay!