Metropolo Jinjiang Hotels

Metropolo Jinjiang Hotels Reviews

Metropolo Jinjiang Hotels

No.39 Guanggu ONE, intersection of Guanggu Avenue and Chuxiong Avenue, Hongshan District, Wuhan, Hubei, ChinaSee Hotel Details
Metropolo Jinjiang Hotels
Metropolo Jinjiang HotelsMetropolo Jinjiang HotelsMetropolo Jinjiang Hotels
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Guest Reviews

9.5/10
Outstanding
1177 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(1177)
Positive reviews(1149)
Reviews with photos/video(176)
Delicious breakfast(103)
Classy environment(100)
Awesome amenities(98)
Friendly front desk staff(73)
Easy to get around(49)
Perfect for business trips(43)
Many amenities(43)
Stayed multiple times(12)
Negative reviews(28)
Messay
Boutique Queen Room
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 5, 2025
It is an awesome some room layout with fully redundant facilities. Please don’t miss this hotel when you move and go for business and visit plan. The price is in comparable with the quality of the hotel. The price very reasonable and quality and everything is astonishing.
Response from Property: 敬愛的錦友,感謝您細心又暖心的點評,您所有的讚譽都是小錦進步的動力;我們為您提供高品質的客房產品設施,細緻温馨的服務就是讓您感受的家的温暖,來到都城,就像回到家一樣。希望有您一直的陪伴,會越來越好,每次入住都會給您帶來不一樣的感受,小錦期待與您相遇下次!
Viktor Raudonen
Boutique Queen Room
Stayed in Feb 2025
Couple
7 review
4.0/10
Posted on Apr 13, 2025
The staff was rude and the room was super dirty compared to the rooms reserved to chinese tourist.
Response from Property: 首先對您此次入住未能讓您有個完美體驗,我們深感抱歉,我們深知衞生清潔對住宿體驗的重要性。針對您反饋的意見和建議門店非常重視,我們已經反饋給各部門負責人,我們會加強員工的清潔流程培訓與後期檢查監督,確保此類問題不再發生。針對您提到的服務問題,我們會安排工作人員進行培訓,提高員工的服務水平並提升我們的專業度和服務質量。同時酒店將進行鍼對性的改進,加強對員工服務技能的培訓,爭取在日後提供給客人更好地體驗,注重對客房細節的清理,同時將細節做到更好,若您下次至此,希望能再次光臨本酒店,給我們一個機會致歉,期待再次光臨。
Guest User
Boutique 2-bed Room
Stayed in Feb 2025
Solo traveler
2 review
8.0/10
Very Good
Posted on Mar 11, 2025
Things I liked: The location is great, with a vibrant food street right in front of the building offering plenty of dining options at night. Things I didn’t like: The central air conditioning was set to heating mode for all rooms, and at 26°C, it felt too warm with no option to adjust it. Additionally, while the bed appeared clean, there was a strong cigarette smell embedded in the furniture. I’m quite sensitive to scents, and it was difficult for me to overlook.
Response from Property: Dear guests, hello! Thank you for choosing our Jinjiang Metropolo Hotel. We are honored to serve you. First of all, we are deeply sorry that you did not have a perfect experience during your stay. We attach great importance to your feedback. Regarding the air-conditioning problem you mentioned, because the central air-conditioning in our hotel is switched according to the season, the air-conditioning system is currently in a unified heating mode and cannot be cooled independently. We are very sorry for this. It is recommended that you open the window for ventilation and turn off the air-conditioning, or contact the front desk to send you a small fan. Secondly, you mentioned that there is a smoke problem in the room. We will immediately arrange to clean and disinfect the room and replace the air cleaner. At the same time, we will also check the ventilation system in the room to ensure its normal operation. If you come next time, please give us a chance to apologize. If you have any questions during your stay, you can contact the front desk as soon as possible to help you deal with it. I wish you a happy life
Thi Huyen Trang
Boutique 2-bed Room
Stayed in Jun 2024
Business traveler
11 review
10/10
Outstanding
Posted on Jul 29, 2024
I booked this hotel for company business trip and it's good.
Response from Property: 非常感謝您對小錦的支持和各方面的認可, 我們所做的一切都衹為每一位家人帶來不一樣的度假體驗, 看到您的滿意和肯定, 小錦真的是非常的感動,小錦會繼續努力時刻準備着您隨時回來。
L.Imp
Boutique Queen Room
Stayed in May 2023
Other
27 review
10/10
Outstanding
Posted on Jun 19, 2023
Great experience
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人 最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您 無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Suyan7
Boutique Queen Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 5, 2025
Quiet and comfortable, good service attitude, variety of hotel meals, Sanitation: clean and tidy Environment: good surrounding environment, close to the subway station, there are many green plants downstairs, it's a good mood to live in, there is fragrance at the entrance of the hotel, which makes people feel happy
Original TextTranslated by Google
Response from Property: Dear, thank you very much for choosing Jinjiang Metropolo (Wuhan Huake University Optical Valley Entrepreneurship Street). Seeing your evaluation, Xiaojin is extremely happy because our work has been recognized and affirmed by you. We have been working hard to make you laugh every time, for your every word of affirmation and praise, looking forward to your next visit, and also looking forward to your five-star praise! ! I wish you happiness every day
Guest User
Boutique Queen Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 4, 2025
The front desk service is very enthusiastic, the hotel room is very cost-effective, and it is not far from the subway station. It is recommended to stay
Original TextTranslated by Google
Response from Property: 親愛的客人,感謝您選擇錦江都城(武漢華科大光谷創業街店),我是錦江都城的客服小錦,人海茫茫當中能得到您的五星好評,就如人生一般是一場又一場美好的邂逅,都是緣分。願在以後的旅程中,小錦能和您一起共度時光,看花開花落,看璀璨星空。
Eunoia
Boutique Queen Room
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 30, 2025
The front desk service is warm and efficient, the staff is friendly, the room facilities are complete, the bedding is comfortable, the location is excellent, and the breakfast variety is rich!
Original TextTranslated by Google
Response from Property: Dear, thank you very much for choosing Jinjiang Metropolo (Wuhan Huake University Optical Valley Entrepreneurship Street). Seeing your evaluation, Xiaojin is extremely happy because our work has been recognized and affirmed by you. We have been working hard to make you laugh every time, for your every word of affirmation and praise, looking forward to your next visit, and also looking forward to your five-star praise! ! I wish you happiness every day
Anonymous User
Elegant Big Bed Room
Stayed in Mar 2025
Solo traveler
3 review
4.2/10
Posted on Apr 5, 2025
The soundproofing in the room is extremely poor. You can hear anyone passing by. You can hear the voices and conversations outside the door clearly. I don't know if all Jinjiang hotels are like this or what, why is the soundproofing so poor? I couldn't sleep at all. I took a photo of the door, and it was obvious that there was a gap when the door was closed, and it was definitely not soundproof. The hygiene was also average. After I wiped the toilet lid with a tissue, there was obvious dust on the tissue.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and taking the time to give us your valuable feedback. We are deeply sorry for the soundproofing and hygiene problems you encountered during your stay. This is indeed not up to the service standards of the Jinjiang brand. We have conveyed your opinions to the management team for rectification as soon as possible. Regarding the soundproofing problem you mentioned: We have arranged for the engineering department to conduct a comprehensive inspection of the door sealing (including the installation of soundproof strips and other measures), and plan to gradually upgrade the floor silent plan to ensure that subsequent guests can enjoy a quiet rest environment. For hygiene omissions, we have retrained and strictly inspected the cleaning process to avoid similar situations from happening again. Your supervision is the driving force for our progress, and we look forward to the opportunity to provide you with better services.
Guest User
Boutique Queen Room
Stayed in Mar 2025
Family
46 review
7.2/10
Posted on Apr 11, 2025
This hotel is under the Jinjiang Group. It can be seen that the design and hard decoration at that time were still very good. The murals and artistic decorations in the hotel corridors and halls are unique, but there must be big problems with the management of this hotel. From the attitude of a male waiter at the front desk to the hotel hygiene, there are big loopholes everywhere. The hotel carpet was originally intended to improve the style and grade, but if there is no ability to maintain it, it is better to replace it with flooring or tiles, at least it is easy to keep clean. The hotel's hygiene is also problematic. Many places in the room show that this is not the quality that a professional team should have. The scale on the hardware can be easily cleaned with professional scale removers or hardware cleaners, but it has not been done. There are obvious large patches of dirt on the carpets both in the room and in the corridors. The restaurant waiter's work clothes are worn and have obvious holes. It is incredible. Is this for reminiscing about the past or something? I looked at the comments. Two years ago, guests reported these soft service problems, but it is still the same now. So, this should be because there is a problem with the entire management system. It's a pity for the hardware. Even if it is replaced now, it is still very good. It's all human problems.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Jinjiang Hotel and taking the time to leave detailed feedback. Your recognition of the hotel's art design is an encouragement to us, and the management problems you pointed out are the direction we urgently need to improve. We are deeply sorry for this. Regarding the service attitude, sanitation and equipment maintenance issues you mentioned, we have checked with the store management team as soon as possible: 1. Front desk service: relevant personnel have been retrained on service standards 2. Hygiene management: from now on, deep cleaning and rectification of guest room hardware, carpets and other areas will be carried out, and sanitation quality inspection posts will be added; 3. Employee image: The damage of employee uniforms has been fully checked, and replacement will be completed within this week, and daily appearance inspections will be strictly implemented; We are well aware that no matter how good the hardware is, it needs to be supported by professional management. The "people problem" you reported is the core of our rectification. As an apology, we will arrange an upgraded stay experience for you. Thank you again for your frankness, which allows us to see the service gap. Looking forward to welcoming your inspection with a brand new look in the future!
Luohuawuhen
Elegant Twin Room
Stayed in Feb 2025
Family
2 review
9.0/10
Great
Posted on Mar 31, 2025
We booked two rooms half a month in advance, but the hotel made a mistake and one room was missing. Fortunately, the hotel responded positively and solved the problem and we checked in smoothly without affecting our trip. The hotel has a buffet breakfast with rich food, and the overall experience is good.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!謝謝您的點評,感謝您選擇入住我們酒店。希望錦江都城武漢華科大光谷創業街店能夠給您帶來更多的驚喜和更精細化的服務。衷心希望您體驗更多實惠的同時能夠享受最優質的酒店產品和性價比。歡迎您下次蒞臨
Zhangjiesen ajsjd
Boutique Queen Room
Stayed in Feb 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Mar 31, 2025
The room was very clean and the location was convenient. I caught a cold during my stay and the hotel gave me ginger soup, which was very heartwarming. There is a night market nearby, and the barbecue and fried rice were also delicious.
Original TextTranslated by Google
Response from Property: Xiaojin is very happy to see that you approve of Xiaojin's service. Xiaojin is to make you who pursue excellence feel comfortable and convenient as at home even when traveling. Satisfaction has only a starting point but no end. Xiaojin will look forward to your next return home with sincerity, honesty, care and love. I wish you a good mood every day!
Shenfenshenmiyouteshu
Boutique Queen Room
Stayed in Jan 2025
Solo traveler
78 review
9.5/10
Amazing
Posted on Feb 18, 2025
Facilities: The room facilities are old, including the switch buttons, showers, etc. The underground parking lot is impossible to get up, but the signs have not been changed. Hygiene: Clean and hygienic. Environment: Convenient transportation, not far from East Lake. Service: The service staff ignored people when they met, which was nothing, but other four-star and five-star hotels would take the initiative to greet, which is the difference.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing our Jinjiang Metropolo Hotel. We are honored to serve you. First of all, we are deeply sorry that you did not have a perfect experience during your stay. The store attaches great importance to your feedback and suggestions. We have fed back to the heads of various departments to strengthen employee training and improve our professionalism and service quality. If you have any questions during your stay, you can call the front desk. We will help you deal with it in time and arrange for hotel staff to follow up. I apologize to you again. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. I look forward to your visit again and provide you with a more satisfactory and comfortable rest environment. Your satisfaction is our pursuit. Looking forward to your visit again!
Guest User
Boutique Queen Room
Stayed in Dec 2024
Business traveler
3 review
10/10
Outstanding
Posted on Jan 20, 2025
The room and front desk service are very attentive, the experience is very good. If I have the opportunity to come to Wuhan again in the future, I also hope to stay in such a comfortable hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Jinjiang Metropolo (Wuhan Huake University Optical Valley Chuangye Street Store). I am Xiaojin, the customer service representative of Jinjiang Metropolo. I am very grateful to receive your five-star praise in such a huge crowd, just like life is a series of wonderful encounters, all of which are fate. I hope that in the future journey, Xiaojin can spend time with you, watching the flowers bloom and fall, and watching the bright starry sky.
HeziL
Boutique Queen Room
Stayed in Oct 2024
Business traveler
4 review
10/10
Outstanding
Posted on Feb 9, 2025
A quasi-three-star hotel under Jinjiang. The special room is small, but it is nice to stay in. The breakfast is acceptable, and there is yogurt. To be honest, the night market at the door is really lively and very comfortable. There was an exhibition next to it when I checked in, and there was a shuttle bus.
Original TextTranslated by Google
Response from Property: Thank you for choosing Jinjiang Metropolo (Wuhan Huazhong University of Science and Technology Optical Valley Chuangye Street Branch). I am Xiaojin, a customer service representative of Jinjiang Metropolo Hotel. Your recognition of Xiaojin's service is the greatest encouragement to Xiaojin. Your satisfaction will give us unlimited motivation. The room is fully equipped with facilities and equipment, and has full wireless network coverage and other thoughtful services. It is your best choice for accommodation on business trips or for travel. I hope you can recommend Xiaojin to your friends so that more people can feel Xiaoya's enthusiasm and warmth!