Vienna International Hotel (Wuhan Yangguang Yuhang) Reviews
Vienna International Hotel (Wuhan Yangguang Yuhang)
Intersection of Houhu 5th Road and Xingye Road (Xindi Oriental Plaza), Jiang'an District, Wuhan, Hubei, ChinaSee Hotel Details
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1 night
Guest Reviews
9.2/10
Very Good
1182 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(1182)
Positive reviews(1144)
Reviews with photos/video(161)
Friendly front desk staff(78)
Classy environment(56)
Easy to get around(48)
Convenient parking(38)
Large rooms(28)
Perfect for business trips(15)
Stayed multiple times(11)
Good Internet(9)
Negative reviews(38)
Guest User
Standard Room (2 Beds)
Stayed in Aug 2024
Family
2 review
10.0/10
Outstanding
Posted on Sep 15, 2024
very good location, friendly staffs. Will back!
Response from Property: 您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇, 為了您的信賴,我們將更加堅持不懈,維也納國際酒店後湖興業路地鐵站店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開^_^!
Anonymous User
Superior Double Room
Stayed in Mar 2024
Solo travelers
5 review
5.5/10
Posted on May 3, 2024
The hotel does not have all the amenities as described , found lots of black hair in my room (I'm blond) . Also language is a very big problem ,no one speaks any English at all
Response from Property: Dear guest, we are extremely sorry for the unpleasant experience you had. Regarding the issue that the hotel facilities did not match the description, we will immediately conduct an inspection and rectification to ensure that the information provided in the future is accurate. Regarding the black hairs in your room (while you have blonde hair), we will also strengthen the cleaning management to prevent such situations from happening again. At the same time, we will enhance the language training for our staff to improve their English communication skills. Thank you for your valuable feedback. We will strive to improve and look forward to having the opportunity to provide you with better service.
Guest User
Deluxe 2-bed Room
Stayed in Jun 2024
Family
9 review
9.5/10
Amazing
Posted on Jul 13, 2024
very friendly customer service
Response from Property: 親愛的小主人!很遺憾您在酒店的體驗未盡完美~咱們酒店坐落在後湖五路與興業路交匯處,距興業路地鐵站僅800米左右距離,多種交通方式可供您選擇~我們致力為您提供更加優質的服務~小維期待您的5星鼓勵!
Guest User
Standard Room (2 Beds)
Stayed in Apr 2024
Couples
4 review
10.0/10
Outstanding
Posted on May 4, 2024
The hotel service is very good! Although it has been a while since it was closed, it is still very clean overall! The room and hotel lobby are very spacious! Any staff reception is very good! Worth recommending😆
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your encouragement and support in your busy schedule. It makes Xiaowei very happy and more determined to provide the best service to every guest and constantly improve my work skills. Vienna is a national chain brand that is trustworthy. You are welcome to come home often.
Shuozoujiuzouyazou
Standard Double Room
Stayed in Feb 2024
Business travelers
31 review
10.0/10
Outstanding
Posted on Mar 13, 2024
The hotel is clean and spacious. The facilities are complete. It takes 5-10 minutes to walk to the subway station. There is a regular foot massage service downstairs. The hotel lobby is bright and you don't need to swipe the room card to go upstairs. The front desk service is warm. Thumbs up 👍!
Original TextTranslated by Google
Response from Property: Dear customer: Thank you for your great encouragement and support in your busy schedule. Xiaowei is very happy and more determined to provide the best service to every guest and constantly improve his work skills. Vienna is a national chain brand that is trustworthy. You are welcome to come home often.
YangcongshaonvElsA
Standard Double Room
Stayed in Jan 2024
Other
23 review
8.5/10
Very Good
Posted on Feb 13, 2024
The hotel has its own underground parking lot for free parking, the staff's service attitude is also very good, the room is clean and tidy. The reason for giving two bad reviews is: the breakfast is written until 10 o'clock, but when I went there at 9:30, there was nothing, there was no basic food such as soybean milk, porridge and pickles, all of which were empty, and the remaining steamed buns were cold. The guests who went in to eat later asked the auntie for more dishes, and they said: There are no more, too late to add dishes... There is no difference between adding and not adding breakfast in this hotel, it is really too bad
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for choosing our hotel. We are deeply sorry for your stay this time! Your valuable opinions and suggestions are of great help to our progress, and we look forward to receiving more feedback from you. In order to provide you and other guests with a better stay experience next time, Xiaowei will communicate with relevant departments to make timely and effective improvements. Xiaowei looks forward to your next visit with a five-star praise~
Guest User
Executive Queen Room
Stayed in Jan 2024
Travel with friends
6 review
10.0/10
Outstanding
Posted on Feb 15, 2024
The house is very clean, the big bed is very comfortable, the service staff is also very friendly, it is not far from the train station, and the taxi is 30 yuan. The transportation is very convenient. There are convenience stores and restaurants downstairs. To be honest, taxis in Wuhan are cheap, compared to Beijing, it is really cheap! I just forgot to take pictures. I recommend everyone to stay at ease.
Original TextTranslated by Google
Response from Property: Hello dear! I am your online personal service butler "Xiao Wei", thank you for your praise! Giving roses to others will leave a lingering fragrance on your hands. Your affirmation is like a flame, warming my heart. Vienna Hotel has always adhered to the service level of "customer satisfaction is the only standard to test our service", providing guests with the concept of "five-star experience, two-star consumption", and providing the best products to all guests. Please convey your satisfaction with the hotel to your relatives and friends around you, so that more people can enjoy Vienna's cost-effective products, and come home often to visit! I wish you a happy life!
winner886688
Standard Room (2 Beds)
Stayed in Jan 2024
Business travelers
5 review
10.0/10
Outstanding
Posted on Feb 17, 2024
The front desk service was very good, the room was clean, I will book this hotel next time
Original TextTranslated by Google
Response from Property: Hello dear! I am your online personal service butler "Xiao Wei", thank you for your praise! Giving roses to others will leave a lingering fragrance on your hands. Your affirmation is like a flame, warming my heart. Vienna Hotel has always adhered to the service level of "customer satisfaction is the only standard to test our service", providing guests with the concept of "five-star experience, two-star consumption", and providing the best products to all guests. Please convey your satisfaction with the hotel to your relatives and friends around you, so that more people can enjoy Vienna's cost-effective products, and come home often to visit! I wish you a happy life!
Anonymous User
Superior Double Room
Stayed in Jan 2024
Other
8 review
10.0/10
Outstanding
Posted on Feb 15, 2024
Good location
Facility: not too old, good value for money overall, good service
Original TextTranslated by Google
Response from Property: Wow, I am so happy to see your comments! I bow 90 degrees to you here! It starts with appearance, falls in love with talent, and is loyal to quality. Please stop and communicate with me more often during your hurried journey. I will give you a different experience and surprise. We need your care and love. Love you!
Guest User
Standard Double Room
Stayed in Apr 2024
Family
3 review
10.0/10
Outstanding
Posted on May 8, 2024
Stayed during the May Day holiday. The transportation is very convenient. There are many restaurants around. There is also an AEON about 2 kilometers away. The room is not small. The 6th floor is not a non-smoking floor, but there is no obvious smell of cigarettes. The overall hygiene is good. The service attitude is very good. I booked two rooms. I went to the front desk to store my luggage at 8 o'clock in the morning, but there was no room. When I checked in at night, the front desk specially helped to reserve two rooms that were relatively close.
Original TextTranslated by Google
Response from Property: Dear: Hello! I am your online personal butler "Xiao Wei", I love you so much. Thank you for your kindness, your comments make us happy and allow us to make great progress. Vienna Hotel Chain has always adhered to the concept of "gentleman-like experience, lady-like kindness". We advocate the purpose of "customer satisfaction is the only standard to test our service" and wholeheartedly provide the best service to every friend!
Xiaoxinxin、
Standard Double Room
Stayed in Sep 2023
Couples
6 review
10.0/10
Outstanding
Posted on Oct 30, 2023
The facilities and equipment are very user-friendly, the parking electronic coupon is very convenient, the network high-speed signal is good, the window is clean and the scenery is good; the front desk service is also very good and actively asks if you need help with the luggage. The housekeeper is also very enthusiastic. The overall stay experience is very good. I will stay here next time.
Original TextTranslated by Google
Response from Property: Dear customer: Thank you for your great encouragement and support in your busy schedule. Xiaowei is very happy and more determined to provide the best service to every guest and constantly improve his work skills. Vienna is a national chain brand that is trustworthy. You are welcome to come home often.
Anonymous User
Standard Double Room
Stayed in Sep 2023
Couples
10 review
10.0/10
Outstanding
Posted on Oct 19, 2023
I came out to play. The location of this hotel is very convenient. It is near the subway station and parking is very convenient. There is a free underground parking lot and a direct elevator to the guest room. The friendly greetings from the front desk brothers and sisters make people feel that the service is very heartwarming. They are also very familiar with the nearby attractions, so they enthusiastically introduce the route and how to get there. The room is spacious, very clean and bright, and the bedding is very comfortable. The mattress has hard and soft sides that can be adjusted, which is very considerate. There are many breakfast varieties and you can choose freely. It is very convenient on the fifth floor. I really recommend it~~
Original TextTranslated by Google
Response from Property: Thank you for your comment! We are glad that you had a wonderful and pleasant time in the hotel. Thank you for your support. It is your affirmation that gives us the motivation to keep improving and pursuing perfection. The people of Vienna will spare no effort to provide you with a personalized, intuitive and rejuvenating quality experience. We will provide each guest with personalized leisure enjoyment with a meticulous service spirit. Looking forward to your next visit!
Guest User
Standard Room (2 Beds)
Stayed in Jan 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Feb 17, 2024
Nice and clean environment
Original TextTranslated by Google
Response from Property: Dear Customer: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. The hotel is located at the intersection of Houhu 5th Road and Xingye Road. We look forward to seeing you again. We will serve you wholeheartedly!
Anonymous User
Standard Double Room
Stayed in Sep 2023
Travel with friends
14 review
10.0/10
Outstanding
Posted on Oct 29, 2023
The room is OK, the lights are quite bright, the elevator is crowded, it's hard to wait, maybe it's because there are many people staying in the hotel. Why does the review need so many words? There's nothing to write
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am your online butler Xiao Wei, thank you for your praise! Guest satisfaction is the only standard to test our service, and your satisfaction is the biggest motivation for our work. In Vienna, our aim is to make every guest feel better when leaving than when arriving. I am glad that you have fully experienced the rejuvenating experience brought by Vienna. We look forward to hearing your praise again!
The happy mood is only because of your existence, and the affectionate concern conveys the unchanging feelings. Xiao Wei will grow better because of guests like you. Thank you for your praise, and I only hope to meet you again, because there is no right or wrong, no early or late in this world; cherishing is the most beautiful language~
Guest User
Standard Double Room
Stayed in Feb 2024
Business travelers
58 review
5.5/10
Posted on Mar 27, 2024
The overall experience is very average. The rooms on the non-smoking floors have a strong residual smell of cigarettes, and the lobby also has the smell of cigarettes from time to time. This experience is very unpleasant. From the service perspective, the service quality and awareness are very poor. The service staff will not wait for the guests who are one step away when they enter the elevator. The call feedback is also extremely slow. The service system is slack, which is really not the standard of Vienna International.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for choosing our hotel. We are deeply sorry for the unpleasant experience you had. We will seriously adopt and implement the rectification of the problems you raised. We welcome all guests to put forward valuable opinions or suggestions. Our aim is to make guests very satisfied. If you have any questions during your stay, we have a 24-hour front desk and a 24-hour duty manager to serve you at any time and coordinate until you are satisfied. We look forward to your next visit~~