Sheraton Grand Wuhan Hankou Hotel

Sheraton Grand Wuhan Hankou Hotel Reviews

Sheraton Grand Wuhan Hankou Hotel

No. 80 Fanhu Road, Jianghan District, Wuhan, Hubei, 430000, ChinaSee Hotel Details
Sheraton Grand Wuhan Hankou Hotel
Sheraton Grand Wuhan Hankou HotelSheraton Grand Wuhan Hankou HotelSheraton Grand Wuhan Hankou Hotel
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Guest Reviews

9.6/10
Excellent
8487 review
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.7
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All reviews(8487)
Positive reviews(8337)
Reviews with photos/video(1264)
Delicious breakfast(574)
Friendly front desk staff(410)
Perfect for business trips(254)
Great swimming pool(119)
Close to train station(78)
Delicious buffet(55)
Luxurious(49)
Negative reviews(150)
Guest User
Deluxe 2-Floor-to-ceiling Windows Offer A Panoramic View Of The City
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 12, 2025
I had a wonderful stay at this hotel—the rooms were clean and comfortable, and the overall atmosphere was peaceful and luxurious. What really made my experience special was the excellent service. The staff were friendly and always ready to assist. A big shout-out to the 11th-floor housekeeping team —they were incredibly thoughtful，paying attention to small details that made my stay even better. I highly recommend this hotel and will definitely stay here again!
Response from Property: 【時尚客房——間間50平起的時尚客房，享40層層高，坐擁開闊的壯美城市景觀，為您締造現代豪華享受】尊敬的客人，非常感謝您入住武漢漢口喜來登大酒店，並對酒店感到滿意。我們重視每位賓客的意見，並不斷提升設施和服務，一流的住宿環境與高品質服務是我們一貫的目標與追求，以期為客人帶來舒適備至並煥然一新的感受！您的支持與鼓勵是我們不斷完善和進步的最大動力。期待您下次入住！
KokHong
Premier Double Bed Room (180° Panoramic + Quiet Luxurious Space)
Stayed in May 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Jun 10, 2025
Well appointed rooms in an excellent location. Excellent breakfast spread with all the local street specialties. Beef noodle, lotus root soup, dumplings, pot stickers etc.
Response from Property: 【隨心出行——以現代化都市“15分鐘生活圈”理念的角度出發，片刻即可前往至商業綜合體及配套設施】尊貴的客人，您好！ 十分感謝您利用寶貴的時間與我們分享您近期的入住體驗。為您帶來舒適的體驗我們感到萬分榮幸。再次感激並重視您對我們的評價，我們誠摯期盼歡迎您的再次光臨！
Anonymous User
Deluxe Queen Room Panoramic 「 Floor-to-ceiling Windows Overlook The Entire City 」
Stayed in Apr 2025
Business traveler
30 review
10/10
Outstanding
Posted on May 5, 2025
The stay experience was great! Anna at the front desk was enthusiastic and patient, the service was meticulous and thoughtful, and the questions were responded to quickly. Every employee was professional and considerate, making me feel at home. I highly recommend it!
Response from Property: 【Travel as you wish - Based on the concept of "15-minute living circle" in modern cities, you can reach the commercial complex and supporting facilities in a moment】 Dear guests, thank you very much for staying at Wuhan Hankou Sheraton Hotel and being satisfied with the hotel. We value the opinions of every guest and continue to improve facilities and services. First-class accommodation environment and high-quality service are our consistent goals and pursuits, in order to bring guests a comfortable and refreshing experience! Your support and encouragement are the greatest motivation for our continuous improvement and progress. Looking forward to your next stay!
Susan
Deluxe Queen Room Panoramic 「 Floor-to-ceiling Windows Overlook The Entire City 」
Stayed in Jun 2025
Couple
2 review
9.5/10
Amazing
Posted on Jul 13, 2025
This hotel has the best breakfast out of all Sheraton hotels. Probably it is the Grand Sheraton.
Response from Property: 【漢味早餐——酒店每日都會提供本地特色：口味正宗的熱乾麪，麪窩、豆皮、牛肉粉等一系列豐富的早餐選擇】尊敬的客人，感謝您對武漢漢口喜來登大酒店的好評和喜愛！非常高興您對酒店的稱讚。出門在外，住得舒心是每個旅者的期望，也是酒店服務的終極目標。我們會不斷努力，令旅途盡善盡美。期待您再次下榻！
Jasssyan
Superior Deluxe Double Bed Room (Cultural Doll Decor + Sweet Dream Heating Eye Mask)
Stayed in Oct 2024
Solo traveler
3 review
10/10
Outstanding
Posted on Nov 6, 2024
Check in after midnight, got a free upgrade! Room was clean and huge. Location was great, quiet at night. Service at the hotel was generally good. Check out was fuss free, got back deposit promptly. Will recommend and stay here again in the future.
Response from Property: Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service. We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Hotel in the future.
Kevin Kinping
Deluxe Queen Room Panoramic 「 Floor-to-ceiling Windows Overlook The Entire City 」
Stayed in Sep 2024
Business traveler
7 review
10/10
Outstanding
Posted on Oct 21, 2024
Aside from the very nice nice rooms and facilities, there are the Friendly and caring staff. They called me ahead before my arrival to ask if I needed anything and preference. I forgot my phone charger and they are nice enough to mail it to my next destination. I will definitely stay ere again. (View from the 31st floor)
Response from Property: Thank you for choosing to stay at Sheraton Grand Wuhan Hankou Hotel. We are delighted to hear that you were satisfied with our hotel service and facilities.We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests.Thanks so much again for taking your time to post a review on our website. We do hope to be able to welcome you back here again for your next trip in Wuhan.
Frederick You
Deluxe 2-Floor-to-ceiling Windows Offer A Panoramic View Of The City
Stayed in Mar 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Apr 17, 2025
This hotel is always the safe choice for staying in Hankou. First, The staff is friendly, especially the front desk staff, one of them is Nico, who helped a lot before staying. I have stayed in this hotel for three times so far. furthermore, the facilities are maintained very well. Location is also a good beneficial point if you want to take taxi to anywhere in Hankou. The only thing could be improved for this time, the quality of the breakfast was not that good comparing to those before. That might be it in the temporary place.
Response from Property: Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service. We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Wuhan Hotel in the future.
Bob de Wet
Deluxe Queen Room Panoramic 「 Floor-to-ceiling Windows Overlook The Entire City 」
Stayed in Mar 2025
Traveling with friends
28 review
9.0/10
Great
Posted on Apr 10, 2025
Very clean, very well run hotel. The breakfast was fantastic. Rooms were a bit hot and the AC took a while.
Response from Property: Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service. We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Wuhan Hotel in the future.
Pierre
Superior Deluxe Double Bed Room (Cultural Doll Decor + Sweet Dream Heating Eye Mask)
Stayed in Feb 2025
Couple
6 review
9.5/10
Amazing
Posted on Mar 27, 2025
Excellent location in Hankou , very clean rooms with modern amenities. Very nice local food with a big variety. English and tourist orientation for the concierge service should be an improvement for the whole experience.
Response from Property: Dear Guest,Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Wuhan Hotel in the future.
alfredo
Deluxe Queen Room Panoramic 「 Floor-to-ceiling Windows Overlook The Entire City 」
Stayed in Feb 2025
Business traveler
32 review
9.5/10
Amazing
Posted on Apr 17, 2025
the best bed in china!!!!!! , buffet very good. usually when go wuhan i go this hotel.
Response from Property: Thank you for choosing to stay at Sheraton Wuhan Hotel. We are delighted to hear that you were satisfied with our hotel service and facilities.We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests.Thanks so much again for taking your time to post a review on our website. We do hope to be able to welcome you back here again for your next trip in Wuhan.
Stanislav SK
Premier Double Bed Room (180° Panoramic + Quiet Luxurious Space)
Stayed in Jul 2025
Business traveler
57 review
10/10
Outstanding
Posted on Aug 2, 2025
My biggest favorite in town and highly recommended !
Suk Ling
Deluxe 2-Floor-to-ceiling Windows Offer A Panoramic View Of The City
Stayed in Mar 2025
Couple
7 review
10/10
Outstanding
Posted on Apr 30, 2025
Friendly service and 客房服务员曹芳珍did a great job and our room is very clean.
Response from Property: Thank you for choosing to stay at Sheraton Wuhan Hotel. We are delighted to hear that you were satisfied with our hotel service and facilities.We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests.Thanks so much again for taking your time to post a review on our website. We do hope to be able to welcome you back here again for your next trip in Wuhan.
Jiggly
Superior Deluxe Twin Bed Room
Stayed in Dec 2024
Family
6 review
9.0/10
Great
Posted on Jan 5, 2025
nice city view tho window glasses are dirty; staffs are professional and friendly; it will be great if we can change room temperature as room temperature was settled in certain degrees. my mum enjoyed the swimming pool and nice breakfast buffet.
Response from Property: Dear Guest,Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Wuhan Hotel in the future.
Chow
Deluxe Queen Room Panoramic 「 Floor-to-ceiling Windows Overlook The Entire City 」
Stayed in Nov 2024
Traveling with friends
3 review
9.5/10
Amazing
Posted on Dec 18, 2024
Generally the room is cleansed, facilities are there, service hospitality let the hotel guests feel great.
Response from Property: Thank you for choosing to stay at Sheraton Hotel. We are delighted to hear that you were satisfied with our hotel service and facilities.We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests.Thanks so much again for taking your time to post a review on our website. We do hope to be able to welcome you back here again for your next trip in Wuhan.
Guest User
Club Twin Room
Stayed in Nov 2024
Business traveler
5 review
9.5/10
Amazing
Posted on Dec 11, 2024
Room was spacious, plenty of options for the breakfast buffet, executive lounge had good selections of drinks and finger foods.
Response from Property: Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service. We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Hotel in the future.