Wuhan Jianghan Road Pedestrian Street High-Altitude Jiang Scene Atour Hotel Reviews

Response from Property: Dear Atour Friends,We are delighted that the hotel's location (right next to the pedestrian street) and views have brought you a pleasant experience.Regarding the elevators, for safety considerations of high-rise hotels, one elevator was undergoing regular maintenance during your stay (with an estimated duration of about one week). This information was previously indicated on our booking interface. However, the operation of only one elevator still led to your long waiting time, and we sincerely apologize for this.As for the issues with the guest room, we have conducted special training for our housekeeping team to strengthen process supervision and awareness of detailed responsiveness, making every effort to prevent similar situations from happening again.We apologize again for the unpleasant experience caused to you. We sincerely hope to have the opportunity to serve you again, so that you can truly feel our improvements and sincerity. Looking forward to your return!The elevator has been restored on August 2, 2025, so you can always consult the front desk if you have any questions.

Response from Property: Dear Atour Friend,Hello! Thank you for your recognition of Atour Hotel (Wuhan Jianghan Road Pedestrian Street)! Beautiful times always pass too quickly. We'll cherish this unexpected encounter with you deeply and look forward to seeing you again!May you be well!

Response from Property: Dear Atour Friend,Hello! Thank you for your recognition of Atour Hotel (Wuhan Jianghan Road Pedestrian Street)! Beautiful times always pass too quickly. We'll cherish this unexpected encounter with you deeply and look forward to seeing you again!May you be well!

Response from Property: 這世界有一種等待，最好的一種叫做認可。我願意從這一秒開始倒數，等待與您再一次相遇。感謝您對小朵的高度認可，如此認真的點評，服務沒有最好衹有更好，小朵會秉承服務至上的理念，爭取下次給您帶來更滿意的入住體驗和感受，期待您的再次回家！

Response from Property: 花開不倦衹為蝶戀香，人逢知己餘生無奢望，人生旅途中的交集，相遇，便是一份意外的驚喜。有緣遇到了您，更是一闕優美的斷章，緣為何來，莫問因由。衹願，就這樣，且歌且吟，且行且暖，且暖且惜，‘’與君初相識，猶如故人歸‘’武漢江漢路步行街亞朵酒店大家庭，希望能給住客帶來家的服務，讓住客住的舒心，用心對待每一位顧客，不斷提升我們的服務，期待您的再次入住｡

Response from Property: Dear Atour Friends,Thank you very much for taking the time to share your stay experience. Every piece of your feedback is an important guide for us to improve our services, and we sincerely value it.Regarding the elevators, for safety considerations of high-rise hotels, one elevator was undergoing regular maintenance during your stay (with an estimated duration of about one week). This information was previously indicated on our booking interface. However, the operation of only one elevator still led to your long waiting time, and we sincerely apologize for this.As for the issues with the guest room, we have conducted special training for our housekeeping team to strengthen process supervision and awareness of detailed responsiveness, making every effort to prevent similar situations from happening again.We apologize again for the unpleasant experience caused to you. We sincerely hope to have the opportunity to serve you again, so that you can truly feel our improvements and sincerity. Looking forward to your return!The elevator has been restored on August 2, 2025, so you can always consult the front desk if you have any questions.

Response from Property: Dear Atour Friend,Hello! Thank you for your recognition of Atour Hotel (Wuhan Jianghan Road Pedestrian Street)! Beautiful times always pass too quickly. We'll cherish this unexpected encounter with you deeply and look forward to seeing you again!May you be well!

Response from Property: Dear Atour Friend,Hello! Thank you for your recognition of Atour Hotel (Wuhan Jianghan Road Pedestrian Street)! Beautiful times always pass too quickly. We'll cherish this unexpected encounter with you deeply and look forward to seeing you again!May you be well!

Response from Property: Dear Valued Guest,Thank you for your wonderful review! We’re thrilled to hear that you and your family enjoyed your stay with us—especially our prime location, spacious room, and the panoramic Yangtze River views from both your room and our dining area.At Atour Hotel, we take pride in offering high-quality amenities, including our complimentary laundromat, gym, and supper services. To make your experience even more seamless, our signature "Atour Laundry" service ensures your clothes are carefully cleaned and returned to you fresh and neatly folded—perfect for busy travelers like you!We can’t wait to welcome you and your family back for another memorable stay!

Response from Property: 感謝您給予的五星好評，您的肯定是對武漢江漢路步行街亞朵酒店饋贈。我們會繼續保持我們的優點，並不斷作出調整和完善，我們將為您營造更好的住宿環境和更貼心的酒店服務。願您工作順利，事事順心，武漢江漢路步行街亞朵酒店在此恭候您的下次光臨。

Response from Property: Dear Esteemed Guest,Greetings! We sincerely appreciate your positive feedback and recognition of our hotel services.Regarding your comment about the window clarity, we'd like to explain that we've intentionally installed premium UV-protection film to enhance your comfort while ensuring privacy protection.As for the elevator carpet maintenance, we're truly grateful that many valued guests like yourself enjoy our high-altitude riverside views. We'll immediately increase elevator inspections and schedule a thorough deep-cleaning to maintain a pristine environment for all our guests.Your satisfaction remains our ultimate goal and the driving force behind our continuous improvement. We warmly anticipate your next visit to witness our ongoing enhancements!

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with the cleanliness of our rooms, the central location, the proximity to the old town, and the friendliness of our staff. These are the elements we strive to excel at every day. Your positive feedback is truly appreciated and motivates us to continue delivering exceptional service and a comfortable stay. We hope your memories of your time with us are fond and look forward to welcoming you back again in the future

Response from Property: Meeting you for the first time is like returning an old friend. The hotel values neighborhood service, treating each other with honesty and mutual assistance like neighbors. Whether it's treating partners or fellow travelers, they are all equally enthusiastic and down-to-earth! We will strive to serve every customer with care, constantly improve our services, and strive to make our services the best. Looking forward to your next stay.

Response from Property: 這世界有一種等待，最好的一種叫做認可。我願意從這一秒開始倒數，等待與您再一次相遇。感謝您對小朵的高度認可，如此認真的點評，服務沒有最好衹有更好，小朵會秉承服務至上的理念，爭取下次給您帶來更滿意的入住體驗和感受，期待您的再次回家！