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Verified reviews
Location9.9
Amenities9.8
Service9.9
Cleanliness9.9
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All reviews(1307)
Positive reviews(1303)
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Friendly front desk staff(154)
Delicious breakfast(143)
Perfect for business trips(56)
Well decorated(50)
Stayed multiple times(18)
Tasty coffee(12)
Close to airport(6)
Awesome gym(5)
Negative reviews(4)
Chua TA
Business Big Bed Room
Stayed in Mar 2024
Business traveler
1 review
9.5/10
Amazing
Posted on Jul 9, 2024
Nice and cosy.
Response from Property: 尊敬的賓客:您好!希望旅途給您帶來的疲憊在您入住桔子水晶的那一刻開始就已經煙消雲散,房間裏面的助眠香薰晶石能讓您晚上一夜好夢,桔子水晶採用的床墊也是絲漣的品牌,主打的擁您安穩入睡,願您每一次與桔子水晶的邂逅都是完美的!酒店總經理:申偉
Anonymous User
Executive View Suite
Stayed in Apr 2025
Couple
17 review
10/10
Outstanding
Posted on May 22, 2025
The suite room is very big! The hotel service staff is very enthusiastic! The overall experience is very good! I will stay here next time! In addition, the breakfast is also very rich! Sometimes it rains heavily, and the lady even holds an umbrella to send us to the car!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!您的一句滿意讓我們感到所有的努力和用心都是值得的,酒店位於金銀湖周邊,旁邊商圈居多酒店對就麪199+商場吃飯首選,如需購物酒店距離最近的宜家薈聚最適合不過,希望桔子水晶是您來武漢的首選,能成為您在武漢的避風港灣!酒店總經理:毛宇
Guest User
Superior King Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 4, 2025
The hotel is very grand, the environment is very clean and comfortable. Overall, I am very satisfied. You can always trust Orange Crystal. It never disappoints. Oh, and the service attitude is also first-class. When I checked in, I was given freshly squeezed watermelon juice. It was very fresh. I am very satisfied. I will come back next time I come to Wuhan.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We hope that our warm service and comfortable accommodation environment can leave you with a wonderful memory of your journey. The throbbing heart is only a moment of beauty, and companionship is the longest confession of love. In many cases, love cannot be expressed in words. Your simple praise is enough to comfort our efforts. Thank you for your praise and look forward to your stay again! Hotel General Manager: Mao Yu
Shanhelingjianxin
Superior King Room
Stayed in Apr 2025
Family
19 review
10/10
Outstanding
Posted on May 2, 2025
Hygiene: The hygiene is OK, no dead corners were found, and the carpets were clean.
Facilities: The facilities are relatively few, especially the gym and laundry room, which are not as good as those of Orange Crystal.
Environment: The decoration style is very beautiful, and crystals are everywhere. The fragrance in the lobby is also very nice.
Service: The service is very good, and the boys and girls are very enthusiastic. When I came back in the evening, I was given a mini cake as a gift, and when I left, I was given a Wuhan specialty and two self-mixed healthy drinks.
Breakfast: I pay more attention to breakfast. The breakfast of this Orange Crystal is not satisfactory, but the tomato beef brisket and hot dry noodles are amazing, and the overall level can reach the upper level.
Minibar: Free soda water and sugar-free cola, as well as two bottles of ice mineral water, are still very practical in this hot weather.
PS: My son likes this hotel very much.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for sharing your stay experience in your busy schedule. Our Orange Crystal Hotel is located at No. 1, Jinyin Lake South Third Street, Dongxihu District, a 5-minute walk from Jinyin Lake Station on Metro Line 6, and close to the ramp of the Third Ring Road, which is very convenient for your travel. The hotel has a whiskey executive lounge and afternoon tea area on the first floor, and a 24-hour free laundry room and gym. In terms of service, we are committed to providing the most intimate and meticulous service to every guest. We look forward to meeting you next time and wish you a happy life! Hotel General Manager: Mao Yu
Zhengxiyuan
Superior King Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 2, 2025
The room was clean and tidy without any peculiar smell. In addition to the free mineral water in the room, there were free drinks in the Mini refrigerator. The breakfast was rich. When checking out, the front desk also gave us a small bottle of mineral water and local specialty gifts, as well as small gifts for children, and provided travel guides. There are also breakfast spots nearby which are quite affordable.
Original TextTranslated by Google
Response from Property: Dear guests: There is a kind of praise that comes from words, and there is a kind of happiness that comes from satisfaction. Favorable language does not need too many gorgeous decorations, and a happy mood does not need too much laughter. Thank you for your love, thank you for your satisfaction, and thank you for your support of the hotel. All the staff of Orange Crystal Wuhan Jinyinhu Hotel look forward to your visit again! Hotel General Manager: Mao Yu
Zhangdianxiansheng
Deluxe Room (2 Beds)
Stayed in Mar 2025
Solo traveler
10 review
3.0/10
Posted on Apr 26, 2025
Checked in to Orange Crystal Jinyinhu Hotel on 4.26. The bed was dirty. The sound system was connected, but there was no sound when playing music. There was also water on the top of the water in the shower room. The overall feeling of the room was that I called in advance to inform them. Also, the buttons did not move. The video was from the afternoon of the 24th. There were still problems when I went there today.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Orange Crystal Wuhan Jinyinhu Hotel! It is only with the constant care and supervision of guests like you that we can continuously discover problems in our work, make corrections and make progress. After you made the request for the bedding problem you mentioned before arriving at the store, we conducted a second review under the operation of three employees. We apologize for the inconvenience. After you gave feedback, I went upstairs to check the Bluetooth speaker and found that there was no problem with the connection and playback. I was worried that the network was unstable and I had contacted the IT department for testing. The water stains on the switch are because you used the shower room. The remaining water in the water pipe will drip with pressure after it is turned off. The switch is also a platform where water will accumulate after washing. Wuhan has entered the mid-summer state. The hotel air conditioner has been turned on. The central air conditioner requires you to lower the temperature a little, otherwise it will automatically stop for a while when you set the temperature. A cooler is also prepared for you. The sensitivity of the room switch has been tested. Since it is a sheet-like test switch, it needs to cover with a little more force, and it will continue to improve in the future. I wish you a happy life! Hotel General Manager: Mao Yu
Guest User
Deluxe View King Room
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 11, 2025
The room was very clean and tidy, there was no noise, and it was very comfortable to live in. The front desk staff was very nice, I will stay here next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The words on the tip of the pen are full of heartfelt thanks for every moment we spent together. The hotel provides a buffet breakfast from 7:00 to 10:00, which combines Chinese and Western cuisines and features Wuhan-style hot dry noodles. A busy day must start with a delicious breakfast. I wish you a wonderful day every day at Orange Crystal! Hotel General Manager: Mao Yu
Guest User
Business Big Bed Room
Stayed in Mar 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on Apr 3, 2025
I like this hotel very much. The scenery is good, the front desk service is good, the breakfast is delicious, the front desk lady is very kind and amiable, and the service attitude is needless to say. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am very happy to know from your message that you have left such a good impression. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Orange Crystal Wuhan Jinyinhu will be the warmest and most unique one in your memory! Hotel General Manager: Mao Yu
FridaMeow
Deluxe King
Stayed in Jan 2025
Business traveler
4 review
10/10
Outstanding
Posted on Feb 25, 2025
It was my first time staying at Orange Crystal. I didn't expect the environment and service to be so good. The room was very clean and the decoration was very comfortable. The king-size bed room is very suitable for a person on a business trip or traveling. The service at the front desk was very thoughtful. I am very grateful to Xiaoyu at the front desk for patiently explaining the member discount to me, guiding me to check in, and reminding me that I could ask the front desk to send breakfast if I couldn't get out of bed. I will choose your hotel next time I come to Wuhan.
Original TextTranslated by Google
Response from Property: Dear guests: There is a kind of praise that comes from words, and there is a kind of happiness that comes from satisfaction. Favorable language does not need too many gorgeous decorations, and a happy mood does not need too many shining laughters. Thank you for your love, thank you for your satisfaction, and thank you for your support of the hotel. All the staff of Orange Crystal Wuhan Jinyinhu Hotel look forward to your visit again! Hotel General Manager: Shen Wei
Guest User
Superior King Room
Stayed in Apr 2025
Solo traveler
15 review
10/10
Outstanding
Posted on May 22, 2025
When going out, the first choice is Orange Crystal. The bedding is really comfortable. I have lived in Japan for many years. The most profound impression of Japanese hotels is that even the worst hotels have guaranteed bedding comfort. From the current experience in China, the quality of Orange Crystal bedding is even better than most five-star hotels.
The only drawback is that the TV does not have its own VIP, but think about it, movie tickets are now 40 or 50 yuan, so it seems okay to open a membership for 19 yuan a day.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:喜歡是一種聲音,是微風吹落露珠,欣賞一幅圖畫,是朗月點綴星空,繼續幽蘭瀰漫曠谷,感動在心、感激無盡,桔子水晶感謝您的喜愛,期待您再來!酒店總經理:毛宇
Guest User
Superior King Room
Stayed in Apr 2025
Couple
2 review
9.7/10
Amazing
Posted on May 11, 2025
It's all very good, relatively quiet, good soundproofing, nice scenery. If you want to see the river view, you should choose a room early. I didn't choose a river view room. The service is very good. Because it is a high floor, it will take a relatively long time to wait for the elevator, about two or three minutes, which is also okay. You need to insert a card to get electricity.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您在眾多酒店中選擇桔子水晶武漢金銀湖店並給予我們的滿分好評,桔子水晶作為華住旗下的中高端品牌,擁有高端智能客房,房間燈光采用智能感應,省略傳統插卡取電,浴室內不僅有恆温花灑,更有日本皇家御用的佛手柑洗護用品,電動窗簾以及手機電視投屏更加體現了酒店的高端,房間配備了藍牙音響,各種免費飲品,讓您可以在外忙碌奔走一天後得到身心的放鬆,讓出行在外的客人客人不一樣的入住體驗,出行的多種需求,由衷的期待與您的下次相遇,祝您工作愉快!酒店總經理:毛宇
Guest User
Superior King Room
Stayed in Apr 2025
Couple
1 review
9.2/10
Great
Posted on May 4, 2025
The room is very clean, the lobby and the corridor are fragrant, the front desk service attitude is very good, I have stayed in Orange or Orange Crystal in Qingdao, Suzhou, and Nanjing before, and the service here is the best. The only drawback is that the air conditioner is a little noisy, turning on and off for a while, as if it will automatically turn on and off when it reaches a certain temperature
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Crystal Orange Hotel Wuhan Jinyinhu! It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make progress. From your comments, we regret to see that your stay did not meet your expectations. We deeply apologize for the inconvenience caused to you! We will work hard to correct it and wish you a happy life!
Guest User
Deluxe Room (2 Beds)
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on May 4, 2025
It was a very satisfying trip. The hotel service was thoughtful and enthusiastic, the environment was clean and sanitary, the facilities were very new, and the hotel staff were very caring. In short, I was very satisfied and would choose this hotel again if I had the chance.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Your generous praise gives us more confidence, and we will spare no effort to continue to work hard. Sometimes, what is unforgettable at first sight is not necessarily the prosperity and triviality, but the warmth close to the heart. Paying attention to the details in daily life will form a huge power. We are willing to be the warm and simple guardian of your busy life, and wish you all the best! Hotel General Manager: Mao Yu
Pinhongge
Business Big Bed Room
Stayed in Feb 2025
Business traveler
54 review
10/10
Outstanding
Posted on Mar 27, 2025
Crystal Orange Hotel Wuhan Jinyin Lake is located at No. 1, Jinyin Lake South Third Street, Dongxihu District, with a superior geographical location. The hotel is modern in design and pays attention to details. The rooms are equipped with automatic toilets, adjustable lighting and smart TVs, bringing convenience and comfort. The fresh fragrance of aromatherapy stones and toiletries in the room creates a relaxing atmosphere, and the soundproofing effect is excellent, so you can sleep quietly even if there is a business district downstairs. The breakfast is rich in variety, the ingredients are fresh and the taste is excellent, and the sunny window view adds to the happiness. In addition, the hotel service is considerate, the front desk staff is warm and thoughtful, and souvenirs are given at check-out, providing a cost-effective accommodation option for business or leisure guests.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Your generous praise gives us more confidence, and we will spare no effort to continue to work hard. Sometimes, what is unforgettable at first sight is not necessarily the prosperity and triviality, but the warmth close to the heart. Paying attention to the details in daily life will form a huge power. We are willing to be the warm and simple guardian of your busy life, and wish you all the best! Hotel General Manager: Mao Yu
Anonymous User
Business Big Bed Room
Stayed in Feb 2025
Business traveler
10 review
2.0/10
Posted on Mar 31, 2025
This is the first time I've stayed in such a bad hotel. It's very bad in every aspect.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Welcome to Orange Crystal Hotel Wuhan Jinyinhu! Thank you for choosing us. We are sorry that we did not bring you a satisfactory stay experience. Regarding the air conditioning issue you raised, since the hotel is centrally air-conditioned and it was windy in Wuhan that day, we turned on the heating. In the future, we will continue to pay attention to the air conditioning temperature allocation to avoid similar things from happening again. I hope that the next stay will bring you a different experience. We look forward to meeting you again!