Grand New Century Hotels in Wenzhou

I chose this hotel because it was ranked first on the list. It opened not long ago but the facilities are generally well maintained. Some furniture is obviously worn out and the bedding has holes and stains. The hygiene on the day of check-in was quite bad, and the cleaning in the following days was also a bit sloppy. Although the living experience did not meet my expectations, the attitude of the hotel manager on duty who actively dealt with the problem after reporting the situation was still very satisfactory. Apart from the hygiene issue, the hotel's value for money is still acceptable, and the staff are also very enthusiastic.

We were a group of 10 people, all around 65 years old, the oldest was 75. When we stepped into the hotel early in the morning on November 29, we felt at home. The female doorman took the initiative to come to the car to help us take the luggage and deliver it to the room. Ms. Zheng at the front desk gave us a warm reception, checked us in in advance, and told me to contact her if I needed anything or had any problems... Ms. Zheng at the front desk was really professional and efficient, with a warm and friendly service attitude. She was very detailed in both hotel information and surrounding introductions, which was very impressive. The front desk staff at the restaurant learned about the age of our group and asked the chef to customize two menus that suit our tastes. They also provided free drinks and hot soy milk. The food on the table was amazing, from the taste of the dishes to the way they were presented, every detail reflected the chef's superb skills and dedication. The catering service is excellent. From the front desk to the chef, they all exude a love for food and respect for guests, making people feel at home. In the evening, the hotel sent fruits to each of our rooms. We were very touched and it really felt like home. The charm of the hotel breakfast lies not only in its richness and deliciousness, but also in its attentiveness and thoughtfulness, which makes people feel warmth and care while enjoying the food. Although we only stayed for one night, it was very cozy and really felt like home. Thank you.