Double Tree by Hilton Hainan-Xinglong Lakeside Reviews
Double Tree by Hilton Hainan-Xinglong Lakeside
No. 2, Xingmei Avenue, Shimei Bay Tourist Area, Xinglong, Wanning, Hainan, ChinaView Hotel Details
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Double Tree by Hilton Hainan-Xinglong Lakeside Guest Reviews
4.7/5
Outstanding
5526 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(5526)
Positive reviews(5433)
Reviews with photos/video(2143)
Friendly front desk staff(610)
Perfect for kids(490)
Relaxing hot springs(429)
Secluded lake view(152)
Has facilities for children(131)
Has an infinity pool(112)
Family activities available(74)
Clean pool(65)
Negative reviews(91)
Guest User
Deluxe Double Room
Stayed in Sep 2024
Family
18 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Great hotel with amazing facilities. Super clean hotel with friendly staff
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Hainan Xinglong Lakeside. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Couples
5 review
4.7/5
Amazing
Posted on Nov 8, 2024
Lovely pool, rooms a little outdated
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Hainan Xinglong Lakeside. We take your feedback seriously and are constantly working to upgrade and modernize our facilities to ensure a more comfortable stay for all our guests. We sincerely hope that you will let us know of any issues during your stay so that we can resolve them for you as soon as possible. We look forward to welcoming you back in the future and providing you with an even better experience.Once again, thank you for your valuable comments.
j.lyn
Deluxe Room - Near Pool (2 beds)
Stayed in Feb 2024
Family
2 review
4.5/5
Great
Posted on Apr 15, 2024
Glad I booked this room. The easy pool access was the highlight. We felt like we got a villa for a cheap price. The room and the pool were very clean.
The service could have been better though. Like the afternoon tea at the lobby. We requested it to be delivered in the room but it was not allowed so we need to get it at the lobby. Second was the room service. There were many dishes that were not available in the menu and the staff made a mistake twice with our order. It took us an hour or so before we can finally eat our dinner.
Overall, we would still want to stay here again.
Response from Property: Thank you for your review and for choosing to stay with us. We are delighted to hear that you enjoyed the easy access to the pool and found the room and pool to be very clean. We strive to provide a comfortable and relaxing environment for our guests, and it is great to hear that you felt like you got a villa for a cheap price.Regarding the service, we apologize for any inconvenience you experienced. We also apologize for the issues you encountered with room service. We will review our menu and staff training to ensure more dishes are available and to minimize errors with orders.We appreciate your understanding and patience while we addressed these issues. We are glad to hear that despite these minor inconveniences, you would still consider staying with us again. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
Guest User
Deluxe Lake-view Queen Room
Stayed in Feb 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 26, 2024
Stayed in hotel for 5 days, very quite environmental and super dog friendly. Have plenty of parks to walk at, beach is around 10mins drive. Oh and this breakfast, top of the line :)
Definitely worth the money spent.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Hainan Xinglong Lakeside. We're glad to hear that you had a great experience staying at our hotel for 5 days. We pride ourselves on providing a quiet and pet-friendly environment, and we're thrilled to hear that you enjoyed our amenities, including the parks and beach nearby. Our breakfast is truly top-notch, and we're glad you agree. We appreciate your feedback and are happy to know that you found your stay here to be worth the investment. Thank you for choosing our hotel, and we hope to welcome you back again soon!
EddieLeong
PREMIUM TWIN ROOM LAKE VW
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 25, 2024
Clarifying I am not a Robert.
Beyond Expectations, great spirit and services.
But In fact I m not really expecting anything while I decided to stay this hotel at the first beginning. However, FD Manager - Cristina and her team changed my mind. Good feeling and experience in staying 2 nights which upgraded to lake view with high floor. And the welcome coffee biscuit that my daughter loved it the most. Appreciated at all arrangements!
Response from Property: Dear guests, thank you for choosing to stay at [Doubletree by Hilton Hainan Xinglong Lake Resort] and giving full marks to the hotel accommodation service! We are glad to see that you are satisfied with your stay, and we thank you for that. We have passed on your praise to our colleagues in the first place and we will continue to provide our valued guests with a quality stay experience as always. Your recognition is our greatest motivation. We hope to meet you again soon. Wish you a smooth journey and a happy life!
Zhi Pin
Deluxe Room (2 beds)
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Amazing spot by the lake, and reception Nancy is lovely.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Hainan Xinglong Lakeside. Nancy is an integral part of our team, and we're thrilled that she contributed to making your stay even more enjoyable. We'll make sure to share your positive feedback with her – she'll be delighted to hear it! Thank you once again for choosing our hotel and for taking the time to share your experience. We look forward to welcoming you back soon!
Dongfanghuayuan
Deluxe Room (2 beds)
Stayed in Mar 2024
Couples
13 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Good sleep, good food, good service
for competitive price!
I will highly recommend this hotel to international
visitors as well
Response from Property: Dear customer, thank you for staying at [DoubleTree by Hilton Hainan Xinglong Lakeside Resort] and for your recognition of the hotel service and breakfast quality! All of our Hilton associates are passionate about providing exceptional service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Family
7 review
4.5/5
Great
Posted on May 31, 2024
Big swimming pool with children facilities. Good spread of breakfast.
Response from Property: Dear guest,Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Hainan Xinglong Lakeside.We're thrilled to hear that you enjoyed our large swimming pool, complete with children's facilities, and that you found our breakfast spread to be good.Your satisfaction is our top priority, and we're glad to know that our efforts to provide a family-friendly environment and a diverse breakfast selection have been appreciated. We look forward to the opportunity to serve you again in the future and hope to continue exceeding your expectations.
Sakamano74
Deluxe Room (2 beds)
Stayed in Apr 2023
Family
4 review
5.0/5
Outstanding
Posted on May 29, 2023
Thank you very much Double Tree Hilton
We enjoyed our stay very much and look forward to returning very soon. Thanks
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree Resort by Hilton Hainan – Xinglong Lakeside. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Cathelijne Klapwijk
Deluxe Double Room
Stayed in Mar 2022
Family
8 review
5.0/5
Outstanding
Posted on May 1, 2022
Highly recommended when you look for a clean hotel with good service. Beautiful surroundings. Friendly staff. Go for the room with pool access.
Response from Property: Distinguished guests, thank you for taking the time to share your stay experience on the platform, your satisfaction is the highest recognition for us. The hotel is backed by a mountain, facing a lake, with a superior location near the sea and rich natural resources around it. Jiajing Island in Shimei Bay, Riyue Bay, a surfing resort, Fenjie Island, a 5A island scenic spot, and botanical Garden make you feel the beauty of nature all the time. We sincerely look forward to your coming again, wish you a happy life!
Guest User
Deluxe Double Room
Stayed in May 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 15, 2022
Amazing stay, definitely recommended. The hotel is clean and the balcony is sweet with lake view.
I had a lil injury when i surfed so i hardly walked, The staff were amazing, from front desk Ben Huang, Megan Yan, The doorman Mark Ma, been helping on different requests, the staff from restaurant, the house ladies (i don't know their name) showed lot of cares and helps.
Response from Property: Distinguished guests, thank you for taking the time to share your stay experience on the platform, your satisfaction is the highest recognition for us. The hotel is backed by a mountain, facing a lake, with a superior location near the sea and rich natural resources around it. Jiajing Island in Shimei Bay, Riyue Bay, a surfing resort, Fenjie Island, a 5A island scenic spot, and botanical Garden make you feel the beauty of nature all the time. Hotel have 2 indoor adventure playground 1 outdoor children's park, the cinema of the synchronization and booming spa pool, indoor swimming pool, swimming pool, outdoor transparent activities center on the lake pulp board, canoeing, Hobie sailing catamaran, whether bubble hotel or go out experience amorous feelings of tropical island, hainan xinglong Hilton from Lin lakeside resort hotel is preferred. We sincerely look forward to your coming again, wish you a happy life!
Jan
Deluxe Room (2 beds)
Stayed in Jan 2022
Couples
8 review
5.0/5
Outstanding
Posted on Mar 1, 2022
Thanks Megan for kindness
Response from Property: Thank you for sharing your experience on the platform. We look forward to seeing your again and wish you have a good trip!
Guest User
Deluxe Double Room
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Mar 26, 2023
Megan
Response from Property: 尊敬的賓客您好,感謝您選擇入住【海南興隆希爾頓逸林濱湖度假酒店】並且對於酒店住宿服務給予了良好的評價。我們很高興您喜歡我們温馨舒適、友好誠摯的服務,我們所有希爾頓的員工都對提供卓越的服務充滿了熱忱。希望您能繼續支持,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能與您再次相遇,祝您旅途順利,生活愉快!
Shlen
Deluxe Lake-view Queen Room
Stayed in Jun 2022
Solo travelers
6 review
5.0/5
Outstanding
Posted on Aug 26, 2022
Nice !
Response from Property: 尊敬的賓客您好,感謝您選擇入住【海南興隆希爾頓逸林濱湖度假酒店】並且對於酒店住宿服務給予了良好的評價。我們很高興您喜歡我們温馨舒適、友好誠摯的服務,我們所有希爾頓的員工都對提供卓越的服務充滿了熱忱。希望您能繼續支持,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能與您再次相遇,祝您旅途順利,生活愉快!
Xiongdoudoumei
Deluxe Double Room
Stayed in Dec 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The hotel is very quiet, the environment is beautiful and comfortable, the service staff is thoughtful, the dishes in the Chinese restaurant taste great, and Winnie at the front desk provides very good service 👍
Original TextTranslated by Google
6/20
Response from Property: 尊敬的賓客您好,蛇年如意,心想事成,感謝您選擇入住【海南興隆希爾頓逸林濱湖度假酒店】,非常榮幸您記得我們團隊成員的名字,並對他們的工作表示肯定,您的認可對於團隊是莫大的支持和鼓勵!很高興瞭解到您對此次入住我們酒店整體體驗感到滿意,希望我們給您的旅途帶來了難忘的愉悦時光!為每一位客人提供優質貼心的服務,是我們所有團隊成員的目標和承諾。期待您下次到訪有機會邀請您體驗更多酒店的設施與服務,祝您新春快樂,萬事如意,財源廣進!