Matsuya

Matsuya Reviews

Matsuya

371 Kinosakicho Yushima, Toyooka City, Hyogo Prefecture, 669-6101, JapanSee Hotel Details
Matsuya
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1 night

Guest Reviews

9.6/10
Amazing
14 review
Verified reviews
Location9.6
Amenities9.5
Service9.7
Cleanliness9.8
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Positive reviews(14)
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Friendly host(9)
Great location(5)
Anonymous User
Japanese-Style Room
Stayed in Apr 2025
Family
1 review
6.0/10
Posted on May 23, 2025
对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
Guest User
Japanese-Style Room
Stayed in Mar 2025
Couple
5 review
10/10
Outstanding
Posted on May 5, 2025
Nice place
Guest User
Japanese-Style Room
Stayed in Sep 2024
Couple
5 review
9.5/10
Amazing
Posted on Oct 24, 2024
Location and service were good. Specially dinner menu, delicious.
Kutto Sala
Japanese-Style Room
Stayed in Jan 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 3, 2025
Top in class for all services , best location , staffs have a good serviced mind. Especially, FOOD! Very delicious.
Anonymous User
Japanese-Style Room
Stayed in May 2025
Traveling with friends
14 review
9.0/10
Great
Posted on Jun 23, 2025
The hotel has been renovated, so the facade is very new. I almost thought I had found the wrong place. The rooms are also new, but the hot spring pool in the hotel is very small. There is an external hot spring close to the hotel, but you have to adjust the time because it is not open every day.
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Ken0406
Japanese-Style Room
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 10, 2025
The environment is superb, the rooms are clean, there is a 24-hour hotel hot spring, the staff are very positive and friendly, highly recommended, and will stay again if there is a chance.
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Svetlana
Japanese-Style Room
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 2, 2025
I really enjoyed staying at this ryokan! Great location, high level of service, delicious dinner and breakfast. We were delighted with the public onsen, we also really liked the onsen inside the ryokan - it's great that you can go in in the morning and warm up before leaving. A special plus for us was that the ryokan allows guests with tattoos to stay. Thank you so much for your hospitality! We will definitely stay here again on our next trip 🤗
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Japanese-Style Room
Stayed in Oct 2023
Couple
1 review
10/10
Outstanding
Posted on Dec 7, 2023
I went on a trip to a hot spring village for the first time after watching YouTube. It was difficult to get there because it was far away, but when I arrived, I was able to relieve all the stress I had accumulated. I was worried because it's been a while since I remodeled, but I'm very satisfied for the high price. Be sure to eat dinner and breakfast!!!! They prepared a meal for just the two of us to eat in privacy in another room right next door to avoid the room smelling haha. The owner is also very friendly and fun. I really recommend this place..!!
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Guest User
Japanese-Style Room
Stayed in Feb 2023
Family
2 review
10/10
Outstanding
Posted on Mar 18, 2023
ㄧPark and Two Food are highly recommended, the service is good, the food is exquisite, and I will stay again! It is very close to the old street, and the transportation is convenient. JR is about 5 minutes walk from the hotel!
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gs11scc
Japanese-Style Room
Stayed in Jun 2025
Family
9 review
10/10
Outstanding
Posted on Jul 12, 2025
松屋飯店 訂購一泊二食,很享受,房間很乾淨,服務很好,位置也適中,推薦ㄧ住。 幾個訊息分享: 1.整體: 酒店外觀很古樸,房間內卻很新穎,感覺翻新過,很不錯。 2.免費停車: 由酒店人員代為停車。 3.位置: 位於小鎮中間,離城崎車站需走一段,離城中的溫泉都很近。 4.衛浴: 房間內僅有衛生間,洗浴需到店內的公共溫泉室,溫泉室24小時開放,男女分開。溫泉清澈、適溫 5.溫泉券: 可至鎮上所有公共溫泉使用(好像是7家),約30-100米就有2家。
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6/14
Guest User
Japanese-Style Room
Stayed in Apr 2025
Traveling with friends
83 review
10/10
Outstanding
Posted on Jun 5, 2025
地理位置十分,處於中間地帶。還是我喜歡的那個松屋,松屋的設施、衞生、服務一如既往的好,自己的小温泉24小時的開着,水極其乾淨。吃得好。
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Sylvester Tse
Japanese-Style Room
Stayed in Jun 2025
Couple
14 review
10/10
Outstanding
Posted on Jul 18, 2025
飯店地理位置好好,距離城崎車站步行大約 8 分鐘 處於溫泉街中段, 出去邊一個溫泉都方便。 飯店裡面設施、衞生、服務都好好,晚餐同早餐都好味道 (同份量足夠)。
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