Chenji Hotel (Guangzhou Ta Pazhou Convention and Exhibition Center Branch) Guest Reviews
4.4/5
1569 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Room is not clean, hair all over the floor and stains everywhere but stuff at the reception is very nice and helpful ☺️
Response from Property: 尊敬的客人,您好!首先,非常感謝您選擇入住我們酒店,並對我們提出寶貴的意見。對於您在房間內發現的不乾淨情況,我們深感抱歉,這確實不符合我們的衞生標準和服務承諾。我們非常重視您的反饋,已經立即與客房清潔團隊進行了溝通,並會加強清潔流程的檢查,確保類似情況不再發生。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。歡迎您的下次再來!祝:順安!
Cathryne A. S
Chenji Big Bed Room (Free Parking)
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The room is clean, from Canton Fair is near
Response from Property: 尊敬的賓客, 感謝您下榻宸季酒店。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰廣州大道南,距離廣州塔兩公里,附近有客村麗影廣場、萬達廣場等熱門商圈, 吃喝玩樂影院一應俱全。同時位於酒店旁邊的都城餐廳, 為客人提供高品質的餐飲服務, 歡迎您下次來體驗。
Anonymous User
Chenji Couple Big Bed Room (Exclusive For Couples)
Stayed in Sep 2023
Business travelers
11 review
5.0/5
Outstanding
Posted on Oct 21, 2023
I am pleased staying at the hotel. The beddings most specially are so soft and comfortable that you would love to sleep the whole day! The staff are friendly and nice! Best recommendation!!!!
P.S. I forgot my computer mouse pad on the table. Please keep them for me. I will come back next week to get it. Thank you much!
Response from Property: Dear guest, thank you for staying at Lumei Yipin Hotel. We are extremely proud of your recognition of our hotel. The hotel's convenient location and elegant environment make your stay more convenient and comfortable. We sincerely look forward to your next visit.
Guest User
Chenji Family Twin Room (Spacious And Bright - Quiet Sleep)
Stayed in Mar 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Good service and clean room
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,琓美逸品酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開!
Guest User
Chenji Big Bed Room (Free Parking)
Stayed in Mar 2024
Family
1 review
3.2/5
Posted on May 17, 2024
clean and convenient
Response from Property: 尊敬的賓客:您好!相遇是很奇妙的事,在您人生的旅途中您可能會突然遇見這麼一個人,也可能突然遇到驚喜的事情,而在這個發達的酒店行業裏,您能選擇我們酒店,信賴我們,便是我們最大的緣分,希望我們一直延續這份緣分,一起攜手走下去,祝您生活愉快!
CHUN
Chenji Deluxe King Room (Enjoy Sleep)
Stayed in Feb 2022
Business travelers
10 review
4.0/5
Very Good
Posted on Mar 5, 2022
Affordabke price and good location
Response from Property: 尊敬的客人: 感謝您光臨琓美逸品酒店,也感謝您在百忙之中為我們留下點評。還差1顆星星哦是哪些地方沒做好了,為了進一步瞭解情況加以改進, 希望我們有機會能為您提供更優質的服務。
Guest User
Chenji Family Twin Room (Spacious And Bright - Quiet Sleep)
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Facilities: Complete, easy to use wifi, disposable toothbrushes and toothbrushes are all available
Sanitation: Clean and tidy
Environment: Beautiful and comfortable
Service: Warm and thoughtful, free parking lot 1
Original TextTranslated by Google
6/9
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Chenji Hotel and sharing your experience. We are very pleased to see your recognition of our service staff and bedding. Thank you for your support and love for our hotel. Our environment is quiet and elegant, warm and cozy. The rooms are clean and tidy, warm and comfortable. They are thoughtfully equipped with soft and comfortable beds, white and refreshing sheets, and soft and firm pillows for you to choose from, which will bring you a natural and comfortable sleeping experience. We will look forward to your next visit with more intimate and thoughtful services. I wish you a smooth work! All the best!
Guest User
Chenji Deluxe King Room (Enjoy Sleep)
Stayed in Dec 2024
Family
1 review
1.5/5
Posted on Jan 5, 2025
This is the first time I've encountered such a thing. The shower gel and shampoo I brought with me were taken away by the cleaning lady! The garbage in the room was not taken away, but there was no shower gel and shampoo in it, which means it was not cleaned up as garbage! And after cleaning, the slippers were just left there!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry for the inconvenience caused to you. We deeply regret this matter. After receiving your feedback, we immediately investigated the matter and checked all the places where items can be stored. No personal belongings have been found yet. . Regarding the cleaning lady's dereliction of duty, we have dealt with the relevant employees. At the same time, we will strengthen the training and management of the cleaning staff to ensure that similar incidents will not happen again. We once again apologize for bringing you a dissatisfied check-in experience. If you have any questions If you have any other questions or need further communication, please feel free to contact our service hotline and we will serve you wholeheartedly.
Anonymous User
Chenji Exclusive Twin Room (Pazhou Convention And Exhibition Center)
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Dec 24, 2024
The room is very good, fully equipped, and the air conditioner can also heat. It is sunny in Guangdong at noon, but it is still a bit cold in the morning and evening. The hotel's air conditioning can be cooled and heated by yourself, which is great! ~👏 👍 🕍
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our Chenji Hotel. A flower, a leaf, a world, a smile, a word warms the heart, this is what we have been striving for, striving to bring you the warmth of home, striving to bring you warmth in the cold wind. We serve every guest enthusiastically, as always, and create the warmth of home for guests, which we have been pursuing. Sincerely welcome you to stay again, wish you good health and smooth work.
Guest User
Chenji Deluxe King Room (Enjoy Sleep)
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Convenient transportation, close to the subway. Nearby shopping malls, a variety of delicious snacks. The room facilities are complete, there is a laundry room in the hotel, and the cost performance is very high. It is suitable for short-term or long-term business trips. Highly recommended.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force for all hotel staff to work, and making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you, and all hotel staff look forward to your next visit!
To be honest, this is the worst hotel I've ever stayed in for value for money. Note that I said value for money. First, the hotel is not as shown in the pictures, but is located on the roadside of a vegetable market and a village in the city. You can imagine the environment. Second, the hotel is called a three-star hotel, but even the cups for making tea are disposable paper cups, not to mention that there are no tea bags or coffee. Third, breakfast is served in the small restaurant next door, and it is not the buffet breakfast you yearn for. There are only corn juice and fried rice noodles. Fourth, they said that the finance department would issue an invoice at noon. Later, they told me on WeChat that they would only issue an invoice if I gave a five-star rating! Awesome! Using invoices to coerce guests
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. The hotel is located on Dunhe Road, Haizhu District, connecting to the south of Guangzhou Avenue, two kilometers away from Canton Tower, and nearby popular business districts such as Kecun Liying Plaza and Wanda Plaza. We will carefully study the above issues you mentioned and actively rectify them; About We have never and do not dare to coerce guests when it comes to invoices. There may be misunderstandings in communication during this period. We will continue to strengthen employee service training and do our best to provide customers with a satisfactory check-in experience. I wish you a happy life!
The hotel is located in the downtown area with convenient transportation. The lady at the front desk is pretty and enthusiastic. The room is clean and tidy. There is also a laundry room and breakfast. When you draw back the curtains, you can see Guangzhou's landmark Little Waist. Here you can taste authentic Guangzhou cuisine every day: beef offal, rice rolls, roast goose, etc.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Chenji Hotel and giving us a good review. It is our greatest honor to receive your recognition, which also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again, and we will wholeheartedly provide you with better services. I wish you a happy life!
Nianrishishicaoren
Chenji Family Twin Room (Spacious And Bright - Quiet Sleep)
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 13, 2024
The location is very good, next to Wanda Plaza, convenient for eating and shopping, the hotel service is good, the hotel's facilities and service environment give people a relaxing and comfortable feeling, his bedding is comfortable, like the feeling of home, comfortable sleep, facilities: neat, hygiene: clean, environment: comfortable
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force for all hotel staff to work, and making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you, and all hotel staff look forward to your next visit!
Guest User
Chenji Exclusive Twin Room (Pazhou Convention And Exhibition Center)
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 6, 2024
A very satisfying experience. The hotel is in an excellent location. You can walk to Wanda Plaza for food, drink and entertainment. Ctrip booked and checked in. The front desk was very efficient. There are many supporting facilities and restaurant snacks around the road, such as Luckin Coffee, McDonald's, rice noodle rolls, and Guangdong roast meat. I highly recommend it to friends who need to come to Guangzhou! !
Original TextTranslated by Google
Response from Property: Dear guests: I am glad that you and your friends have spent a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. Our Chenji Hotel not only provides free room items, but also does not charge a deposit and does not check the room after check-out. We trust customers and save unnecessary time. Our job is to live up to the trust and support of every guest. We will have more preferential activities in the future. Please continue to pay attention to us and welcome you to visit again!
Guest User
Chenji Exclusive Twin Room (Pazhou Convention And Exhibition Center)
Stayed in Oct 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Nov 6, 2024
The room is very spacious and well-planned. Snacks and mineral water are provided every day on the first floor, which is free. There is a self-service laundry room with self-cleaning function and dryer, which makes staying in the hotel convenient and fast.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Chenji Hotel and sharing your experience. We are very pleased to see your recognition of our service staff and bedding. Thank you for your support and love for our hotel. Our environment is quiet and elegant, warm and cozy. The rooms are clean and tidy, warm and comfortable. They are thoughtfully equipped with soft and comfortable beds, white and refreshing sheets, and soft and firm pillows for you to choose from, which will bring you a natural and comfortable sleeping experience. We will look forward to your next visit with more intimate and thoughtful services. I wish you a smooth work! All the best!