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Get ready to take the stairs! Elevators don't work, and nobody at the hotel even cares. I showed up for my stay and upon check in, I attempted to take the elevator to the 6th floor. The elevator got stuck and the doors opened half way. It stayed that way for a few minutes, until it went back down the 1st floor thankfully. Upon finally getting down to ground level, I advised the front desk person of this, and also found the other elevator was out of service. They looked at me dumbfounded and didn't know what to say. They refused to provide any credit or compensation. I then had to take all my fully loaded luggage up 6 flights of stairs. The manager of the establishment will only respond if you submit a bad survey after your stay, and even then won't respond to you at all after you try and communicate about the issue / experience. Corporate won't do anything either, so it's a dead horse. Do yourself a favor, and stay elsewhere. They don't care about their customers obviously, or the property, as it's definitely in need of repairs. No customer service here at all! Bad business.

This is a well kept motel I'm shocked to be honest great deals nice clean rooms never met to many workers that enjoy there job God bless staff victoria she has a beautiful spirit my soul sister 😏 staff yogi is awesome as well great place I recommend this spot to any and all when you need something fixed they coming ASAP check the pics lol

We really enjoyed our stay here. It’s a cozy , very clean hotel with a pool. They allow dogs which is a plus for us! Close to the Oakbrook mall where they have lots of shops and restaurants. The front desk staff are always friendly and helpful. We would definitely come back to stay again!

We had an unplanned stop in suburban Chicago. Stayed here for the night. Great service, Friendly staff, clean and well kept room, excellent breakfast. Have no issues or complaints. Money well spent. It’s just the location and parking are little confusing but a great stay overall.

Based on my experience, they are like scams. Don't be fooled by the lobby photos. The rooms are very old and smelly. Staffs are lazy and arrogant. I booked this hotel for 3 nights, but after staying one night I couldn't stand with the bad smell of the room and so decide to check out the hotel next day. Before checking out, I checked with 3 different staffs if I could get full refund of the rest of 2 nights and was told that yes I could, because I already stayed one night and the hotel policy allowed full refund of the rest of nights if I stay at least one night. I followed the direction. But, somehow, they charged me for 3 nights!!! I appealed, but the hotel manager said their computer system shows that I stayed 3 nights. OMG, the stupid and lazy hotel staff did not log my check-out in their computer system although I explained the situation at the time of check out, and they just charged me for full 3 nights. I said let's view the camera at the lobby which would prove my check out. But, the hotel manager said that they do not have video films and refused to refund my money. Worst hotel stay experience in my life. Very disappointed with Marriot. I changed my hotel to Hyatt. Hyatt was much better! I'll never stay Marriot again!!!

I traveled to Elmhurst on business and stayed in this hotel. It is an older hotel but cozy enough. The hotel was clean and the staff very professional and friendly. I really appreciate the attention to detail in my room. I actually met the housekeeper, Anthony. He was cleaning my room when I came back to the hotel to get some things I needed later in the afternoon. I really appreciate the attention to details in the cleanliness of my room he provided and was very friendly and professional. He had a vibrant and positive demeanor. I travel quite a bit on business and occasionally meet the housekeeping staff and it is rare to meet someone that takes pride in their work and can exhibit through their personality. He is an asset to your hotel. I would recommend staying at this hotel if you are visiting Elmhurst.

Located adjacent to the Drury Lane theater with easy access to main thoroughfares. Clean rooms, nice lobby, friendly service, and there's a restaurant & bar on site. Tho, we always order Chicago-style pizza be delivered to our room - Giordano's deep dish!

Nice and peaceful hotel great place to just get away