SureStay Hotel by Best Western Vientiane Reviews

Response from Property: Dear Mr. Olwen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane

Response from Property: Dear Valued guest,Thank you so much for your wonderful feedback and perfect ratings, it truly means the world to us! We're thrilled to hear that every part of your experience, from arrival to amenities, exceeded your expectations.Our team works hard to ensure every guest has a seamless and memorable stay, and knowing we succeeded with you is the best reward we could ask for.We sincerely appreciate your recommendation and look forward to welcoming you back for another outstanding visit in the future!Best regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane

Response from Property: Dear Ms. Mala,Thank you for taking the time to share your detailed feedback. We sincerely regret the series of inconveniences you experienced during your stay from the unexpected fire alarm and power outages, to the challenges with road access and communication.We understand how disruptive these moments must have been, especially during the early hours and while carrying luggage through construction zones. Your frustration is absolutely valid, and we’re truly sorry that the supervisor’s response did not reflect the empathy and care we strive to provide. Please know that your experience has been shared with our management team, and we are taking steps to improve our guest communication and training so that every member of our team responds with both professionalism and compassion.Despite these issues, we appreciate your recognition of the receptionist’s kind apology, and we hope that small gesture reflected the hospitality we aim to deliver.We’re committed to providing a better experience in the future, and we would love to welcome you back under more comfortable and restful circumstances.Best regards,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane.

Response from Property: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane

Response from Property: Dear Valued guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the roadworks and any noise disturbances during your stay. While these external factors are unfortunately beyond our control, we understand they can affect overall comfort and we genuinely appreciate your patience.It’s heartening to hear that our front desk team made a positive impression. We’ll be sure to pass your kind words on to our team which will motivate their duties.We’re grateful you chose to stay with us, even if just for one night, and we hope to welcome you back again under quieter, more convenient circumstances.Warm regards, Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane.

Response from Property: Dear Valued guest,Thank you for your excellent rating! We’re so glad to see you had a positive experience with us. Your support means a lot to our team.If there’s anything in particular you especially enjoyed or anything we could do even better, we’d love to hear more. We hope to welcome you back again soon!Warm regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane

Response from Property: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane

Response from Property: Dear Valued guest,Thank you so much for your wonderful feedback and perfect ratings—it truly means the world to us! We're thrilled to hear that every part of your experience, from arrival to amenities, exceeded your expectations.Our team works hard to ensure every guest has a seamless and memorable stay, and knowing we succeeded with you is the best reward we could ask for.We sincerely appreciate your recommendation and look forward to welcoming you back for another outstanding visit in the future!Best regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane

Response from Property: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane

Response from Property: Dear Mr. Ching Wah,Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay, especially the cleanliness of the room, our team's service, and the breakfast, we’ll be sure to pass along your compliments to our staff.It was a pleasure having you as our guest, and we truly look forward to welcoming you back soon!Warm regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane

Response from Property: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Ms. Phengkham Vongsipaseuth (Pheng)Front Office ManagerSureStay by Best Western Vientiane

Response from Property: Dear Valued guest,Thank you very much for your feed back with good comments which is make us happy and to continue our service for you and other guests who stay with us.We are looking forward to welcoming you to our property again in the near future.Best regards,Phengkham VongsipaseuthFront Office ManagerSurestay hotel by Best Western Vientiane

Response from Property: Dear Valued guest,Thank you for your high rating. We appreciate your feedback and are glad you enjoyed your stay.If you have any suggestions or highlight to share, we’re always eager to learn from our guests.Best regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane

Response from Property: Dear Valued guest,Thank you so much for your wonderful feedback and perfect ratings—it truly means the world to us! We're thrilled to hear that every part of your experience, from arrival to amenities, exceeded your expectations.Our team works hard to ensure every guest has a seamless and memorable stay, and knowing we succeeded with you is the best reward we could ask for.We sincerely appreciate your recommendation and look forward to welcoming you back for another outstanding visit in the future!Best regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane