Souphattra Heritage Vientiane

Souphattra Heritage Vientiane Reviews

Souphattra Heritage Vientiane

140 Watchan Village, Quai Fa Ngum Road, Hom 5, Chanthabouly Destrict, Vientiane, 01000, LaosView Hotel Details
Souphattra Heritage Vientiane
Souphattra Heritage VientianeSouphattra Heritage VientianeSouphattra Heritage Vientiane
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Souphattra Heritage Vientiane Guest Reviews

4.7/5
Amazing
48 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(48)
Positive reviews(43)
Reviews with photos/video(7)
Friendly staff(9)
Awesome stay(8)
Negative reviews(1)
Anonymous User
Heritage Executive King
Stayed in Dec 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Just beautiful and unique :) great service ! Very central.
Response from Property: Dear valued clients,Thank you for your wonderful feedback.We're so glad you enjoyed the beauty, service, and central location. We hope to welcome you again soon.Best regards, Hotel Management Team
Matt
Heritage Executive King
Stayed in Dec 2024
Couples
19 review
5.0/5
Outstanding
Posted on Jan 30, 2025
A beautiful hotel in a central but quiet location. Excellent service, nice breakfast and very comfortable room.
Response from Property: Dear Matt, Thank you for your wonderful feedback.We're so glad you enjoyed our central yet peaceful location, excellent service, and comfortable rooms. We hope to welcome you back soon!Best regards,Hotel Management Team
Euchmenio
Heritage Executive King
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 28, 2025
A very nice setting, feels elevated, wonderful pool area, friendly staff with good service attitude, welcoming and warm. Rooms are spacious, comfy beds, quite and clean. Location is perfectly situated where things happen in Vientiane.
Guest User
The Heritage King
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 22, 2024
We really enjoyed our stay at the Souphattra Heritage Hotel. The friendly staff welcomed us with big smiles and made us feel home instantly. The hotel is new and well designed. The facilities and rooms are sparkling clean. The Hotel is located in a quiet street, yet a short walking distance to cafes, restaurants and night markets. We would definitely come back at the Souphrattra Hotel on our next visit to Vientiane.
Response from Property: Dear Saunders, It was a great pleasure having you stay at Souphattra Heritage Vientiane. We appreciate your positive feedback and look forward to welcoming you again in the future.Wishing you a great day.
Wujiezailushang
Heritage Executive Twin
Stayed in Dec 2024
Family
42 review
4.6/5
Great
Posted on Feb 2, 2025
The location is great, very close to the night market, right at the door, and close to Bar Street and French Street. But it takes half an hour to walk to the Arc de Triomphe. The room is a bit small, the bathroom layout is unreasonable, either the shower room has no door, or you have to shower in the bathtub. The service was good and the minibar was free. An afternoon tea was also provided. The hotel's small swimming pool is very picturesque. There is no sofa to rest in the room except the bed, so you have to go to the balcony. The hotel is very close to the airport. Breakfast is semi-buffet and you can order food, but the staff is a bit low-level. There are too many people and they feel a bit chaotic when ordering.
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6/7
Response from Property: Dear Wujiezailushang, Thank you for sharing your feedback. We’re glad to hear that you enjoyed our convenient location, close to the night market, Bar Street, and French Street, as well as the picturesque pool and complimentary minibar. We also appreciate your comments about our breakfast service and room layout. We're constantly working to improve, so your observations are valuable to us. We hope to have the opportunity to welcome you back in the future!Best regards,Hotel Management Team
Guest User
The Heritage King
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Very good French hotel, small and exquisite, high-quality breakfast, and very good service staff, like it!
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Response from Property: Dear valued clients,Thank you for your wonderful review. We’re delighted to hear that you enjoyed our small, exquisite hotel, high-quality breakfast, and excellent service.We truly appreciate your kind words and hope to welcome you back soon!Best regards,Hotel Management Team
Guest User
Heritage Executive King
Stayed in Nov 2024
Travel with friends
8 review
4.7/5
Amazing
Posted on Dec 30, 2024
It can be said to be very good, very close to Vientiane Night Market, the breakfast is very good, the food is good, warm and romantic
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Response from Property: Dear Customer: Thank you for your feedback. We're happy to hear you enjoyed the location, breakfast and atmosphere. We hope to welcome you again soon. Kind regards to the hotel management team
Mengdiou7980
Heritage Executive King
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Very good hotel, travel is also very convenient, the hotel is the style I like
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Response from Property: Dear valued clients, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay and loved the style of our hotel. It's great to know that the location was convenient for you. We look forward to welcoming you back soon.Best regards, Hotel Management Team
Guest User
Heritage Executive Twin
Stayed in Dec 2024
Family
2 review
4.8/5
Amazing
Posted on Feb 15, 2025
The location is close to the Mekong River, which is quite central and quiet in a busy city. The environment is good. Although breakfast is ordered, there are many types to choose from. The only drawback is that there is no elevator, but the hotel staff will help carry the luggage to the room. When you check out, call the front desk and someone will come to pick up the luggage, so it can make up for it.
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Response from Property: Dear valued clients,Thank you for sharing your experience with us! We’re glad you enjoyed our central yet peaceful location near the Mekong River, as well as the variety of breakfast options. We apologize for the lack of an elevator, but we’re happy our staff could assist with your luggage and make your stay more comfortable. We truly appreciate your understanding and hope to welcome you back for another great stay!Best regards,Hotel Management Team
Guest User
Heritage Executive Twin
Stayed in May 2024
Business travelers
25 review
3.5/5
Posted on Jun 27, 2024
This time I went to Vientiane, Laos on a business trip. I chose a boutique hotel that had just opened for trial operation. The location was very OK, the internal environment and structure of the hotel were also very OK, and there were pictures to share. I chose an executive room and stayed there for seven days. The air conditioner in the room was noisy, and the air conditioner current resolution was very high. The overall service of the hotel was OK, and the coffee in the cafe was worth a cup of coffee. As for the external environment of the hotel, I don't want to express it. After all, it is a country in the 1980s. It's my personal feeling and can only be shared
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6/9
Response from Property: Dear valued guests, It was a great pleasure having you stay at Souphattra Heritage Vientiane. We really appreciate your positive feedback and the comment, we do apologise for any inconvenience it may have caused and this has been highlighted for further improvement.Look forward to welcoming you back again for a more pleasurable experience.Hotel Management team
Anonymous User
The Heritage King
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The environment is very good. The front desk can communicate in English. It is very close to the night market. The hotel also provides free afternoon tea. It is recommended to stay.
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Response from Property: Dear Sir,Thank you so much. we appreciate hearing that you had a great time and enjoyed our complimentary afternoon tea during your stay with us. Our staffs look forward to welcoming you again.Hotel Management Team
Lvfan
Heritage Executive King
Stayed in Oct 2024
Travel with friends
38 review
4.0/5
Very Good
Posted on Nov 22, 2024
Parking is difficult and check-in at the front desk is very slow (it takes nearly 30 minutes to get a deposit slip)
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Response from Property: Dear valued guests, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with parking and the check-in process. We understand that these issues can be frustrating. We're currently working on improving our parking situation to make it more convenient for all our guests. Regarding the check-in, we're reviewing our process to ensure it’s faster and more efficient moving forward. We appreciate your patience and hope to welcome you back soon with a smoother experience.Hotel Management Team
Anonymous User
Heritage Executive King
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
This hotel was newly opened in 2014. I chose this place on my first day in Vientiane. The front desk staff were very enthusiastic and responded to our requests in a timely manner. The breakfast was very good. If you like taking pictures, this hotel is very suitable for taking pictures and checking in. It has a strong French style.
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Response from Property: Dear guest, thank you very much for choosing Souphattra Heritage Vientiane. We appreciate your positive feedback and look forward to welcoming you again and making your stay even more enjoyable. Hotel management team
Guest User
Heritage Executive King
Stayed in May 2024
Business travelers
143 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Very good, the waiters are also very enthusiastic ❤️🔥
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Response from Property: Dear valued guests, 2. It was a great pleasure having you stay at Souphattra Heritage Vientiane. Thank you very much for sharing your most memorable experiences with us during your recent stay. We look forward to welcoming you again.Hotel Management team
Guest User
Heritage Executive Twin
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 16, 2025
The room was clean and tidy
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Response from Property: Dear valued clients, Thank you for sharing your feedback.We’re glad to hear your room was clean and tidy—it’s always great to know our guests feel comfortable.Best regards, Hotel Management Team