Mercure Hotels in Vienna

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

We had one night in Vienna with an early flight the next morning, but not wanting to stay in an airport hotel I chose this hotel based on price and location, as it was a short walking distance to Wien Mitte, which runs plenty of trips to the airport, even at 4.30am! Also, as an Accor Gold member I thought I might get an upgrade on my room.

The first thing to say is that this is far from your typical hotel, set back from the road down an alley. If I was arriving at night time I may have been more concerned than I was. Even in daylight it took a minute or two to find the reception, but when I did I got a very good welcome by the member of staff who acknowledged my status. With our room key in hand we headed off to the elevators and climbed out at the third floor. Then we had to walk around a corner to find a small set of stairs, so up those, down a long corridor to find a sign pointing us to another set of stairs that took us up another floor. After a good bit of walking, that would be unsuitable for anyone with movement difficulties, we reached our room. We had reserved a twin room and that’s what we got, although the beds were at a right angle to each other, something I don’t remember seeing anywhere else before and were not as wide as most twin beds that you find elsewhere. The room looked quaint and I thought it was fun until I walked into the bathroom to discover that that bath and shower were also built into the eaves, meaning that standing up in the shower was a physical impossibility! I know what you’re thinking … ‘if unhappy with the room, why not go and ask to change rooms?!’ It is a good point, but the walk to and from the room, plus the fact we only ha a couple of hours to go out and see the city (added to early morning start) meant I just didn’t want to waste the time. Be assured, had we arrived in the morning, or had we been staying for more than one night there is absolutely no way I would have accepted this room. Climbing carefully into a bath to have a shower sitting down is not my idea of fun! It also would not be possible for anyone with movement difficulties to use this. As mentioned earlier, the hotel is in a decent location for Wien Mitte - roughly a ten minute walk with suitcases. A little less without. There are also quite a few eating options in the area. Sitting in the hotel courtyard area is quite relaxing, although you have no view and the sunshine is totally blocked out. I am afraid that apart from being a ‘quirky and cute’ hotel, plus the fact that all the staff we met were polite and professional, there is very little to recommend staying here. I for one will not be staying here again.

Perfect location with walking distance to Metro and Bus , many shop and restaurants nearby , the room is clean and breakfast was very nice .

The hotel's facilities and services are above the normal standards of chain hotels. The nearby subway and bus stations are not far away. It only takes about 20 minutes to walk to St. Stephen's Cathedral. In addition, the relatively low room rates in the nearby area are new enough. The decoration is a highly recommended accommodation. The only flaw is the air conditioning system, which only has comfort mode. It's snowing outside and the temperature is below zero. It can only be said that it's not cold indoors, but it's still far from warm and comfortable.

Value for money hotel. On the plus of the hotel, really friendly staff, provided free slippers even though not included in the room amenities. Breakfast had lots of tasty options, while the Christmas decoration was fantastic. Area is quite, has a theater right next to it and a couple of restaurants and a supermarket right in the corner. Clean room. On the cons, there is no English channels in the TV, while TV has not mirage with phone or any other option for non German speaking. Overall clean and cozy warm room, furniture has some damage but not something I really bothered much. Location is not that central but local transport is really organised so we didn't bother. Minimum 3 minutes walk to nearest bus/tram. 6 minutes walk to metro. Overall fantastic experience, I would choose it again

Excellent hotel - Quiet , central location . Highly recommended. Walking distance to most tourist attractions. Staff - very friendly & helpful. Two double Rooms - both essentially equipped & clean. Although the smaller room was very hot. Airport bus - No 8 pickup (Val line2) outside front doors of airport (10.50 Euro one way) drop 5 min walk to hotel. Very convenient. Taxi to airport- booked with front house team. (4 people (50 Euro). Restaurants/cafes - on the doorstep! Lots of choice within a few minutes walk.