Leonardo Hotel Vienna Hauptbahnhof

Leonardo Hotel Vienna Hauptbahnhof Reviews

Leonardo Hotel Vienna Hauptbahnhof

Gerhard-Bronner-Straße 5, Favoriten, Vienna, 1100, AustriaView Hotel Details
Leonardo Hotel Vienna Hauptbahnhof
Leonardo Hotel Vienna HauptbahnhofLeonardo Hotel Vienna HauptbahnhofLeonardo Hotel Vienna Hauptbahnhof
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Leonardo Hotel Vienna Hauptbahnhof Guest Reviews

4.5/5
Great
300 review
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.6
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All reviews(300)
Positive reviews(290)
Reviews with photos/video(78)
Convenient location(108)
Easy to get around(95)
Close to train station(81)
Delicious breakfast(23)
Large rooms(19)
Shower difficult to use(13)
Friendly front desk staff(10)
Perfect for business trips(9)
Negative reviews(10)
Yeva_shine
Superior Twin Room
Stayed in Nov 2024
Family
42 review
4.0/5
Very Good
Posted on Dec 21, 2024
I don’t know why is this hotel has 3*, for my opinion it supposed to be 4* Very nice design and beautiful warm room. Huge bed and great room size. Only one thing that we didn’t like was the closed door to the next room because we could hear all noise from our neighbors
Response from Property: Dear Yeva_shine,Your kind words about Leonardo Hotel Vienna Hauptbahnhof's design, room warmth, and size are much appreciated. It's heartening to hear that our amenities exceeded your expectations.However, we regret to hear about the noise disturbance from the adjoining room. We understand how such an experience can impact your stay and we are sorry for any inconvenience caused.We hope to have the opportunity to serve you again for an even better experience. Best regards,Milica KrojsGuest Relation Agent
Chin Yi
Family Room
Stayed in Oct 2024
Travel with friends
7 review
4.5/5
Great
Posted on Jan 23, 2025
Booked for a 3-bed room for 3 adult, the size of the room is limited, but for location wise, it’s awesome that train station just within 5 mins walking distance. Great choice for travellers going town or taking train.
Response from Property: Dear Chin Yi,Thank you for your good review!It's wonderful to hear that you found our location near the train station to be convenient for your travel itinerary. At Leonardo Hotel Vienna Hauptbahnhof, we aim to provide a comfortable and convenient stay to all our guests. We understand that you found the size of the room a bit limited. Our rooms are designed to maximize comfort within a compact space, and we are sorry if this aspect did not fully meet your expectations. Your feedback is valuable to us and we hope that your overall experience at our hotel was enjoyable. We look forward to welcoming you back on your next visit to Vienna.Best regards,Milica KrojsGuest Relation Agent
_TX***iw
Comfort Room
Stayed in Sep 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Nov 6, 2024
Great location, just few minutes walk from the central station. But please be aware they don’t have a kettle for hot water in the room, and the coffee machine is quite dirty.
Response from Property: Dear Guest,Thank you for your good review!We are glad that you enjoyed your stay and found or location to be convenient.We would also like to let you know that we offer our guests to borrow a kettle at the reception desk.Regarding the coffee machine, we take note of your feedback. Thanks to such comments, we can continue to improve our service and offer all our guests a pleasant stay.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Guest User
Superior Double Room
Stayed in Feb 2025
Couples
3 review
4.0/5
Very Good
Posted on Mar 7, 2025
This hotel is in excellent position for the train station and underground as it’s right opposite which makes getting about really easy  Hotel staff very friendly and helpful  Couldn’t fault anything about this hotel Would fully recommend it
Response from Property: Dear Guest,Thank you for your good review!We are glad that you enjoyed your stay.It is our goal to provide our guests with a pleasant atmosphere and we are very pleased to hear that our excellent location and helpful staff contributed to your positive experience.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Guest User
Comfort Room
Stayed in Jan 2025
Couples
8 review
4.7/5
Amazing
Posted on Feb 12, 2025
A very nice, modern and clean hotel to stay at during your trip to Vienna. The breakfast was very good and the location of the hotel is perfect and very convenient to use public transportation to the city and trains to the airport.
Response from Property: Dear Guest,Your kind words about your stay at Leonardo Hotel Vienna Hauptbahnhof are truly appreciated. We strive to offer an exceptional experience to each guest, so it's wonderful to hear you enjoyed our modern aesthetic, cleanliness, and breakfast spread. The convenience of our location is indeed a feature we take pride in. We're glad it added to the value of your stay and made your transit around the city and to the airport effortless. We look forward to welcoming you back on your next trip to Vienna.Best regards,Milica KrojsGuest Relation Agent
Yat Wing
Family Room
Stayed in Dec 2024
Family
6 review
4.7/5
Amazing
Posted on Feb 7, 2025
Nice hotel and very good service! I like their room to give a big space for my family! That very good experience to stay here!
Response from Property: Dear Yat Wing,Thank you for your great review!We are glad that you enjoyed your stay and found your room to be comfortable.Your praise to our staff is very encouraging and motivates us to continue providing excellent service.Thank you once again for sharing your experience. We look forward to welcoming you back during your next visit to Vienna.Best regards,Milica KrojsGuest Relation Agent
Lisss
Family Room
Stayed in Jan 2025
Family
6 review
3.7/5
Posted on Feb 17, 2025
Good location and very convenient to go anywhere. Hotel provide breakfast & drinking water.
Response from Property: Dear Lisss,Thank you for your positive review! We are delighted to hear that you found our location convenient and appreciated our breakfast and complimentary drinking water. We look forward to welcoming you back to our hotel in the future. Best regards,Milica KrojsGuest Relation Agent
Qiuyuqin
Superior Twin Room
Stayed in Dec 2024
Family
1 review
4.0/5
Very Good
Posted on Jan 24, 2025
The absence of private restroom facilities can be a real privacy concern for families on the go.
Response from Property: Dear Qiuyuqin,Thank you for your good review!We are glad that you enjoyed your stay.However, we take note of your feedback regarding the bathroom layout. We appreciate your insights as they help us understand our guests' preferences better. We hope this did not impact your overall experience and that you enjoyed your time in our hotel.Thank you once again for sharing your experience. We look forward to welcoming you back during your next visit to Vienna.Best regards,Milica KrojsGuest Relation Agent
Guest User
Superior Twin Room
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Dec 28, 2024
so good stay! We stayed 5days, we impressed with that inside room was always neat and cleanliness. But amenities are only hand/body soap so that you should buy. We wish there are slippers in the restroom.
Response from Property: Dear Guest,Thank you for your good review!We are glad that you enjoyed your stay, especially our cleanliness.We would also like to inform you that for reasons of sustainability and environmental protection, we no longer place the small plastic toiletries in the bathrooms. However, these are always available at reception should you need them.Thank you once again for sharing your experience. We look forward to welcoming you back during your next visit to Vienna.Best regards,Milica KrojsGuest Relation Agent
water is my world
Superior Double Room
Stayed in Nov 2024
Couples
27 review
3.5/5
Posted on Dec 22, 2024
The room was clean and the hotel was very close to the train station we walk abput 7mins and arrived at the hotel
Response from Property: Dear Water is my world,Thank you for taking the time to share your review!We are delighted to hear that you enjoyed the convenient location of our hotel as well as the room to be clean.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Lenka 林菲
Comfort Room
Stayed in Nov 2024
Travel with friends
15 review
4.0/5
Very Good
Posted on Jan 22, 2025
The hotel is centrally located with excellent access to public transport, making it convenient for getting around. The property is very clean, and the facilities appear well-maintained. However, we encountered significant issues with our room. Initially, we were assigned the wrong room type, and after reporting this, we were given a room that was already occupied. The handling of the situation by the reception staff was poor.
Response from Property: Dear Lenka 林菲,Your feedback is highly valuable and we appreciate your time spent sharing it. It is a delight to hear about your positive impressions regarding our hotel's location, cleanliness, and well-maintained facilities. Nonetheless, we deeply regret the mishaps you experienced with your room assignment. Ensuring our guests a smooth and comfortable stay is always our highest priority. We are truly sorry for the inconvenience caused.We are always striving for excellence and your feedback assists us in this continual process. We hope that despite the issues mentioned, you enjoyed your stay in Vienna and we look forward to welcoming you back to Leonardo Hotel Vienna Hauptbahnhof in the future.Kind regards,Milica KrojsGuest Relation Agent
Jess Pang
Comfort Room
Stayed in Nov 2024
Couples
4 review
4.5/5
Great
Posted on Feb 8, 2025
Perfect location, just few mins away from the station. Staff is helpful, they offered to lend us the umbrella in the rainy weather and in general very helpful during checking in and out.
Response from Property: Dear Jess Pang,Thank you for your good review!We are pleased to learn that our hotel's location and the hospitality of our staff met your expectations. We aim to provide a convenient and comfortable experience to all our guests, and your comments reassure us that we are on the right track.Thank you once again for sharing your experience. We look forward to welcoming you back during your next visit to Vienna. Best regards, Milica Krojs Guest Relation Agent
Kah Kee
Comfort Room
Stayed in Oct 2024
Family
1 review
3.5/5
Posted on Nov 27, 2024
Location wise it is outside the ringstrasse; I chose this as I was arriving late by train into the main station so I don’t have to lug my bags far. For this I am pleased. In terms of sightseeing it is not that good, I prefer the location of the inner stadt.  The hotel is clean and good, comfy room, bed, ac n shower etc was fine. The bad part was there is no door to the shower area, which is weird, the shower was a tad small, water can splash out easily, the lack of door means there’s a strong draft during shower, the cold air drafts in immediately you stop the hot water you get cold air all around you (we travelled in late November).  There was no drinking water in the room, this seems to be a trend; there’s also shampoo/shower gel/conditioner all in 1, instead of separate, which again is weird but seems to be the trend, a pity Still a fine stay, just that there’s a few amenities lacking + a simple shower room door would be good
Response from Property: Dear Kah Kee,Your detailed feedback regarding your stay at Leonardo Hotel Vienna Hauptbahnhof is much appreciated. We are glad to hear that our proximity to the train station made your travel more convenient and that you found our accommodations comfortable.Your remarks about the shower area and the amenities are noted. Our goal is to maintain a balance between simplicity and functionality, and we're sorry to hear that some aspects did not meet your expectations. We're happy to learn that, overall, your stay with us was satisfactory. Thank you for choosing Leonardo Hotel Vienna Hauptbahnhof and we hope to welcome you back in the future. Best regards.Milica KrojsGuest Relation Agent
Clariebell
Superior Double Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 17, 2024
A really lovely hotel - room was lovely, bed very comfy, clean and breakfast set us up for the days sight seeing. Close to the military museum which was fabulous as our first port of call. Fabulous.
Response from Property: Dear Clariebell,Thank you for your great review!It fills us with pride to learn that our clean rooms, comfortable beds, and convenient location met your expectations and contributed to a great experience. Your positive comments regarding our breakfast are also appreciated. We strive to provide a variety of options to cater to the diverse tastes of our guests. Thank you once again for sharing your experience. We look forward to welcoming you back during your next visit to Vienna.Best regards,Milica KrojsGuest Relation Agent
Guest User
Superior Double Room
Stayed in Nov 2024
Couples
23 review
4.7/5
Amazing
Posted on Dec 11, 2024
A short walk from the central vienna station. Really close to all the major spots. B
Response from Property: Dear Guest,Thank you for your great review!We are glad that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent