Hilton Hotels in Vienna

Hotel staffs are so nice, and room condition, location, view all were so lovely. I definitely will come again. Thank you Hilton Vienna!

We liked Hilton Waterfront overall but please see some good things and areas of improvement: - Leon and Maria at main reception are really good and excellent. They do everything to take care of guests and do best effort. Hilton Management should award them for their excellent job. - Natasha in Executive Lounge is also very good in her work. She looks at minute details and ensure every guest is taken care very well. She is excellent and Hilton Management please take note of her good work. - Overall Hilton Waterfront has water problem that is either extremely hot water comes or extremely cold water comes and it not easy to get it fixed. Please improve it. - Many things such as phone in room, lockers in Sauna area etc does not work and someone needs to check them on regular basis to ensure everything is seamless. Overall we liked it. Due to above mentioned people, we loved our stay and ignored any hick-ups.

Check in was not easy and can be more friendly , seems like you shouldn’t book through other agent rather than their official platform. You will not entitle any benefit with your Status level. Breakfast was lousy at the lounge, food wasn’t fresh, its more for display then consumption, 2 out of 4 days get upset stomach. Snack in happy hour also very low quality, I would say the worst lounge I ever been. One good thing, staff at lounge are friendly and nice. Rooms quality ok, spaces and clean, but the old small sofa with dated marks and dirty. Also be aware the shower water, temperature keeps changing and I almost get burnt, when my wife was flush the toilet, it shouldn’t happen in a five star hotel.

Should provide conditioner and lotion. It's very drying there with the hot shower. Breakfast should be varied. Same breakfast menu for 5 days was tiring. Breakfast was eu19 per pax, standard but pricy for the selections served. Location is good, staff are nice. It's clean and the aircon or heater works. Will be good to have a small iron in the room. Gym was small and basic but only one or two at the time of me using it, so was fine.