B-2/109, A-I-R, near Singh Guest House, Shivala, Varanasi, Uttar Pradesh, 221010, IndiaSee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
6.5/10
90 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location6.4
Amenities6.4
Service6.6
Cleanliness6.5
Filter by:
Sort by:
All reviews(90)
Positive reviews(44)
Negative reviews(44)
Y.David
Standard Double Room, Multiple Beds, Accessible, Smoking
Stayed in Nov 2023
Couple
9 review
4.0/10
Posted on Jan 3, 2024
It was not a hotel worth the price.
It's about 1.5km away from the main location and difficult to find.
Towels didn't come out unless I asked for them, and there was no hair dryer.
Breakfast was also not delicious.
The staff also sells things like Ganges River tours and taxis at extremely high prices.
Original TextTranslated by Google
Dave03
Standard Single Room
Stayed in Sep 2022
Couple
11 review
9.0/10
Great
Posted on Nov 2, 2022
Nice spacious rooms, nice and helpful staff (thanks BJ), good breakfast. to improve cleaning but we are in India.
Original TextTranslated by Google
Guest User
Stayed in Mar 2025
Other
4.0/10
Posted on Apr 23, 2025
Hotel Rivera Palace, Varanasi Stayed during the Kumbh season. The front desk staff was extremely rude and unprofessional. It felt like they didn’t care about guests at all, maybe because of high demand. We were charged ₹5000 for a room initially, and for the same room, ₹7500 later. When I questioned it, the response was arrogant — “Take it if you want, or leave it.” Totally unexpected behavior from a hospitality service. However, their support staff was polite and helpful — the only reason I’m giving 2 stars instead of 1. Room quality and service were not even close to what was promised. Would not recommend unless you have no other option.
Guest User
Stayed in Invalid Date
Family
4.0/10
Posted on Apr 10, 2025
The rooms here are genuinely impressive—spacious, clean, and well-maintained.
However, everything good ends there. The food experience was absolutely horrible. The quality of the food was shockingly bad—definitely not what you'd expect from a place that otherwise looks so polished.
To make things worse, the stewards seemed completely untrained. They not only served subpar food but also tried to mislead us about what we were getting. It took over 2 hours to receive our order, and by the time it arrived, it wasn’t even worth the wait.
It’s unfortunate because the rooms had us hopeful, but the terrible food and incompetent service completely ruined the experience. Definitely not recommended for dining.
Guest User
Stayed in Invalid Date
Couple
4.0/10
Posted on Feb 20, 2025
We checked in at 10 p m they allotted a new room when we entered we were in a shock there were no table or chairs when we asked they were so rude to say that they don’t have of practice of providing chairs and on top of it we were not provided any towels till we left and the breakfast provided by them was pathetic poha was full of small stones and other breakfast was channa batura which was not good at all come morning there was no hot water 💧 available we were provided lukewarm water in filthy buckets is this a kind of service are people don’t do background checks are you people fooling us henceforth shall be extra careful while booking
Guest User
Stayed in Invalid Date
Traveling with friends
10/10
Outstanding
Posted on Feb 17, 2025
All was good. The location and everything was good. The ambience was good and response of staff was also good. Food can be better. The rates were higher than usual due to peak season but the stay overall was good.
Guest User
Stayed in Invalid Date
Family
2.0/10
Posted on Feb 15, 2025
Worst experience for a 3 star kind of hotel no cleanliness equipments in room not working restaurant service was horrible
Guest User
Stayed in Invalid Date
Couple
4.0/10
Posted on Feb 9, 2025
Location : inside Dirty Lane, Heavy overcharging for Boat ride and Taxi charges, Shifting to other Guest house which is the worst accommodation with lot of Mosquitoes, no clean linen - Had a very Bad experience
Guest User
Stayed in Invalid Date
Family
4.0/10
Posted on Jan 30, 2025
Not on good location. Lots of noises coming to room during night. Not comfortable. Cleaning is worst. Not worth it
Guest User
Stayed in Dec 2024
Other
2.0/10
Posted on Jan 20, 2025
Only good part was the food Rest a very terrible experience No ventilation No extra blankets Very rude staff Poor hygiene of the toilets Continous noise And they charge like an expensive hotel The only staff that was corteous was the gate keeper
Guest User
Stayed in Invalid Date
Traveling with friends
4.0/10
Posted on Dec 23, 2024
The location of the hotel is such that even a taxi can not reach there. You need to drag your luggage till the hotel.
The room feels like Oyo rooms. The Ghats are easily accessible from the hotel - that's the only plus point. Apart from that it's not worth it for the money that you're paying.
Guest User
Stayed in Invalid Date
Other
4.0/10
Posted on Dec 1, 2024
No hygiene, saw cockroaches in the room and washroom. The sheets and blankets were terrible, itchy to be precise. Food is okiesh.
Guest User
Stayed in Invalid Date
Solo traveler
4.0/10
Posted on Nov 23, 2024
No parking & even 4 wheelers can't go till the hotel. It's inside a narrow lane. Hospitality isn't that great. Rooms aren't that clean
Guest User
Stayed in Invalid Date
Other
6.0/10
Posted on Nov 8, 2024
Happy to share feedback following issues with the hotel
1. No approach road for car
2. Lift not working. 3. Room size is small 4. Not worthy as per cost.
Guest User
Stayed in Invalid Date
Family
6.0/10
Posted on Oct 13, 2024
Room size was not given as per shown while booking and when asked the hotel they said will change the room but didn't. Food quality is not good compared to prices and they didn't listen to any change request in cooking. Naan is not tandoor here it's tawa and they don't bother to inform that as well. For the price it's not up to the mark.