Shell Hotels in Urumqi

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

Thank you very much Yilite Hotel. We chose this hotel because it was newly opened and we expected to stay for a long time. The price is also very cost-effective. The service is first-class, and every staff is very good. From the beautiful front desk lady (I can't see the name clearly, employee number 208, 210) who just arrived at the hotel and the two Uyghur handsome guys, they have always been very patient and polite. Sister Mao in the catering department has been busy from ordering meals, preparing meals before meals, and the dining process. The cleaning lady Ms. Bian is also very considerate and kind. I wish Yilite Hotel will get better and better!

Facilities: The equipment is complete and diversified, focusing on modernization and practicality, regularly updated and maintained, and very convenient and comfortable to use. Hygiene: The guest rooms and public areas are deeply cleaned every day, free of dust and odor, and the bedding and towels are changed for each guest. Disposable items (such as slippers and toothbrushes) are provided and well packaged, and consumables are replenished in time. Environment: The interior decoration style is unified, the lobby design is stylish, and the exterior needs to be quiet and safe, without construction noise or pollution. Service: Employees need to be proactive and enthusiastic, the front desk quickly checks in, the concierge assists in carrying luggage, and the guest room responds to needs in a timely manner, so that we feel at home.

It's Hilton and I hardly found staff who can speak English. I felt like I was cheated. I paid for 2 big twin bedroom and I got one big and one regular roomsize. As i wanted spacious room, I was willing to pay more, but the duty manager at the time that I checked in said the other room seemed small, because it's a different floor plan. So I told them that I'm an interior designer, so I know what is big and small or even the manager could come and inspect the rooms with me. . After that they allow me to change the room. There're varieties of food for breakfast.

This is the happiest hotel I have ever stayed in. From the moment I entered the door, the lovely little beauty Kaili at the front desk (I quietly asked others to find out her name 😂), her healing smile helped me check in quickly, and someone helped me with my luggage. When I got to the room, I was really amazed. I have stayed in hotels so many times, but this is the first time I have encountered such a thing. The bed was just like a painting. I didn't even dare to sit on it 😂. I was still intoxicated when the phone rang. It was the front desk asking me if I was satisfied with the room after checking in and if I needed any help. Finally, she reminded me that the hotel has a self-service laundry room and they could take me there at any time if I needed it. They also left their phone number... I am really satisfied with this service. I am so excited that I finished writing this, but I always feel that the praise is not enough 😅. In short, I will choose to stay here next time 👍

The location is very convenient. The service is very considerate. The room is too hot! ! Located in the center of the old city of Urumqi 20 minutes from the airport to the hotel✈️ The underground passage connects the two shopping malls, Meimei 1 and Meimei 2 It is very convenient to go shopping There are parking lots at the door and underground The heating has started when I went there The room is super hot! ! I almost couldn't stay and changed hotels But the service made up for this shortcoming Changed to a thick quilt, sent an air conditioner and a humidifier The room temperature was much more comfortable in the last two days👍 The beef noodles for breakfast are delicious! The roses sent on the night bed are very thoughtful🥀 The waiter Aunt Yu Chunhua is very enthusiastic and gave me a little bear and a duck I will choose to stay here next time I come to Urumqi Hardware max

Cleanliness and location are great, as well as the price. But where this hotel lacks is service. There was a MAJOR hiccup in how front desk handled my situation. I came back at 4am after a night out and lost my room key. The front desk really struggled to find my room number. After about 5 minutes of searching, she found my room and handed me a new key. Except IT WAS THE WRONG ROOM. I walked into a room that had 2 complete strangers asleep in the room. They were startled and I closed the door immediately. Went back downstairs and had to ask the front desk for another key, which the lady searched for another 5 minutes before finally finding my room. Needless to say, this is BAD. You CANNOT give someone’s room key to a stranger. That is an absolute sin in the hospitality industry. I hope they will retrain their staff and learn from this review.

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.