Homeinn Selected Hotel (Urumqi Municipal Government Nanhu Square Subway Station) Reviews

Response from Property: Hello! Thank you very much for choosing to stay at our hotel and taking the time to leave us your feedback. We sincerely apologize for the problems you encountered during your stay. First of all, regarding the fact that the room was not cleaned when you arrived, this was an oversight on our part. Although we provided you with breakfast as compensation, obviously this did not fully make up for the inconvenience caused to you. We will immediately strengthen the management and supervision of guest room cleaning work to ensure that every guest has a clean and comfortable environment when checking in. Regarding the size of the bed, this is indeed our mistake. We will check and rectify it as soon as possible to ensure that it meets the marked specifications and provide you with a more stable sleeping experience. We are already aware of the TV display and network problems and will arrange relevant technical personnel to conduct maintenance and optimization as soon as possible to improve the quality of our facilities and services. At the same time, we are glad that you are satisfied with the parking spaces we provide. We will continue to work hard to improve and improve other aspects of our services to live up to the expectations of you and other guests. Thank you again for your understanding and support. We look forward to having the opportunity to provide you with better services and look forward to your next visit!

Response from Property: Dear guests! We are deeply sorry that we failed to bring you a good experience during your stay. We attach great importance to your feedback and will strengthen the training of our staff. We hope that you will have a good experience next time you stay. Thank you!

Response from Property: Dear guest, we are very sorry to hear about your unpleasant experience during your stay. Regarding the wireless network issues you mentioned, we are urgently evaluating and upgrading network equipment to provide a more stable connection. We sincerely apologize for the cockroaches seen in the lobby and have taken immediate measures to strengthen comprehensive cleaning and pest control. Regarding possible pest control measures in the hotel upstairs, we have conducted a comprehensive investigation and treatment during the outage period to ensure that our guests enjoy a non-disruptive service environment. We promise to take decisive action to ensure that the problem is solved as soon as possible, and to improve our overall service quality and give you a more comfortable stay experience. We again apologize for the inconvenience and look forward to the opportunity to make up for this disappointing experience.

Response from Property: We are very sorry that your experience was not as expected. We attach great importance to every guest's experience. I am deeply sorry and embarrassed about the front desk service experience you mentioned. Please accept my sincere apology. After investigation, it was discovered that our front desk staff was lacking in courtesy and professionalism and indeed caused inconvenience and discomfort. I hope you know that service attitude is one of the core values ​​of our team and there is no room for imperfection. To this end, strict training and follow-up will be conducted for the employees involved in this incident to ensure the provision of high-standard, high-emotional services. Moreover, we need to guide the service team to better understand the needs and uniqueness of each guest and create a more friendly and respectful environment. We would like to express our apologies for our failure to provide satisfactory service during your stay. When you choose our hotel again, our service will be improved. Please give us a chance to regain your trust. At the same time, we will continue to enhance our service quality and welcome more valuable suggestions so that we can have a more comprehensive understanding of the service experience you are looking forward to. Once again, we would like to express our deepest apologies for the inconvenience and thank you for your attention and feedback on improving our environment. We look forward to bringing you a pleasant experience again with better service.

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel and look forward to visiting us again. I wish you a pleasant journey.

Response from Property: Thank you for your evaluation of Xiaoru. The most beautiful words in the world are often unspoken. Sometimes what is unforgettable at first glance is not necessarily the luxury and complication, but the warmth close to the heart. Making ordinary details exquisite and serious will create great power. , we are willing to be the guardians of warmth and simplicity in modern busy life. Xiaoru looks forward to your next stay!

Response from Property: Thank you for your praise. Xiaoru never disappoints everyone who loves her. It is our goal to bring you a good stay experience. We will continue to maintain the advantages so that you will be satisfied every time you stay!

Response from Property: Dear guest: Thank you for your valuable suggestions and comments. We apologize for not bringing you a comfortable stay experience this time. Wish you a happy life!

Response from Property: 親愛的客人，O（∩_∩）O謝謝您對我們的肯定，我們的發展離不開您的支持，小如時刻提醒自己，要不斷保持，不斷創新。希望您能繼續關注支持如家金標商旅酒店，祝您身體健康，工作順利。期待下次與您相見的日子快點到來! 回覆人：您的小如

Response from Property: 親愛的客人，O（∩_∩）O謝謝您對我們的肯定，我們的發展離不開您的支持，小如時刻提醒自己，要不斷保持，不斷創新。希望您能繼續關注支持如家金標商旅酒店，祝您身體健康，工作順利。期待下次與您相見的日子快點到來! 回覆人：您的小如

Response from Property: 衹要您滿意一起的付出小如都覺得是值得的，小如一直在不斷的改進提升自己，硬件設施也在逐步更換更新中，衹為讓您入住的更加舒心，隨時恭候您，期待ing！

Response from Property: 感謝您的好評，小如從不讓每一個愛她的人失望，給你帶來良好的入住體驗是我們的目標，我們會將優點繼續保持，讓您的每次入住都能滿意哦！

Response from Property: 尊敬的賓客：感謝您提出的寶貴建議和意見，此次入住未能給您帶來舒適的入住體驗，深表歉意。祝您生活愉快！

Response from Property: 尊敬的賓客您好，感謝您對我們的認可，客人的每一絲需求都是我們真誠為之努力的方向，我們一定更加努力提供更好的服務品質。期待下一次的出行，我們能為您創造更加完美貼心服務，等您喲。