Southern Airlines Pearl International Hotel

Southern Airlines Pearl International Hotel Reviews

Southern Airlines Pearl International Hotel

No.576 Youhao South Road, Saybag District, Urumqi, Xinjiang, 830000, ChinaSee Hotel Details
Southern Airlines Pearl International Hotel
Southern Airlines Pearl International HotelSouthern Airlines Pearl International HotelSouthern Airlines Pearl International Hotel
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Guest Reviews

9.3/10
Very Good
2292 review
Verified reviews
Location9.3
Amenities9.0
Service9.4
Cleanliness9.4
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All reviews(2292)
Positive reviews(2234)
Reviews with photos/video(239)
Easy to get around(163)
Friendly front desk staff(147)
Perfect for business trips(58)
Located downtown(34)
Tasty food(30)
Average decor(28)
Has rooms for families(12)
Nice bathtub(7)
Negative reviews(58)
Guest User
Standard Queen Room
Stayed in Nov 2024
Solo traveler
2 review
8.0/10
Very Good
Posted on Jan 15, 2025
the food was ok, I thought there was gym there was not, the service was very good and the room was very nice with the exception of it being very warm with little way of turning down the heat if you don't speak Chinese, overall would recommend
Response from Property: Distinguished guests: Thank you very much for your support of Xinjiang Southern Airlines Pearl International Hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests. Your opinions are very important for our later facilities upgrading and transformation. The friendly and exquisite service has always been our special focus for a long time. Thank you for sharing and recommending Pearl Breakfast. Pearl will increase the training of all employees' customer service skills, and we will continue to be enthusiastic. At the same time, we are more motivated to move on. We hope to have more opportunities to serve you and look forward to your visit again.Happy New Year.
Manawatu-wangjianuyidaqulali
Standard 2-bed Room
Stayed in Sep 2024
Business traveler
3 review
8.5/10
Very Good
Posted on Oct 24, 2024
The hotel I stayed in this time has certain deficiencies in terms of room facilities. It seems a bit old and lacks some popular smart devices nowadays. However, the hotel also has its outstanding advantages. The service attitude of the front desk staff is very enthusiastic. Their warm service makes people feel the warmth and care during the stay. In addition, the hotel is extremely convenient in location, and there are many food shops around. This is undoubtedly a great advantage for those who like to taste various delicacies. You can easily find all kinds of delicious food when you go out and satisfy the enjoyment of the taste buds. Generally speaking, although the hotel has disadvantages such as old facilities, its warm service, convenient location and rich surrounding food also make it have certain attraction. When choosing accommodation, you can comprehensively consider this hotel according to your own needs and preferences.
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Xinjiang Southern Airlines Pearl International Hotel and sharing your stay experience. We value the valuable feedback provided by every guest, and your feedback is crucial for improving and enhancing our hotel. Time has weathered memories, and time has passed by. Mingzhu has gone through eighteen springs and autumns, and a magnificent transformation is imminent. Mingzhu is grateful for your company, tolerance, and understanding. Please give Mingzhu some time. When Mingzhu dresses up and turns around beautifully, Mingzhu will invite you to taste Mingzhu's changes and efforts. Mingzhu's geographical location is as convenient as you said, with a wide variety of Xinjiang specialty foods available for you to choose from. Mingzhu thanks you for taking the time to provide such detailed comments and recommendations. Mingzhu Hotel looks forward to hearing from you. Your next visit, Wishing you a pleasant weekend and all the best!
Kheng Meng
Business 2-bed Room
Stayed in Jan 2024
Family
28 review
9.0/10
Great
Posted on Feb 16, 2024
Staff was excellent. Gave us very good advise on locations of interest and how to get about to attractions we wanted to go. Really helpful making our stay very successful.
Response from Property: Thank you for your recognition of the hotel. It is my honor to introduce the delicious food and beauty of my hometown to you. We hope you will stay with us again.Wish you all the best and all your wishes come true.Happy New Year.
Guest User
Family-friendly Family Room
Stayed in Jul 2024
Business traveler
1 review
10/10
Outstanding
Posted on Sep 8, 2024
Room hardware and services are very nice!
Response from Property: Dear guest: Thank you for taking the precious time in your busy schedule, leaving us such a good evaluation, your satisfaction is the greatest encouragement for us, but also the driving force for us to continue to move forward, the pearl looks forward to your visit again, I wish you: everything comes true, everything goes well!
Sierk Lasse Silvester
Standard 2-bed Room
Stayed in Jul 2024
Business traveler
22 review
7.0/10
Posted on Aug 22, 2024
Almost smoking rooms
Response from Property: Dear guest:Thank you for choosing Xinjiang Southern Airlines Pearl International Hotel. We apologize that your stay did not provide you with a pleasant experience. For your next stay, please inform the hotel lobby manager. Some floors of the hotel have non-smoking room areas to provide you with a fresh accommodation environment. We look forward to your next visit and wish you a pleasant stay.
luo_yingying
Business Suite
Stayed in Apr 2025
Family
16 review
9.0/10
Great
Posted on May 24, 2025
It's really hard to choose a hotel in Xinjiang! There are too many choices in Urumqi. In the end, I chose an old five-star hotel. I believe in the five-star service! It turned out to be true. Five-star service is five-star! Although there were some minor problems with hygiene on the first day, the hotel actively dealt with it and the attitude was very good! But the hotel's facilities are really too old, the carpets are old, the bathroom equipment is aging, the bedding is average, etc. The front desk introduced that the hotel will be completely renovated in October this year, and I look forward to the brand new debut next year! The room is on the top floor, with a good view and a good view. You don't have to go to Hongshan Park to climb 😉 The hotel breakfast is very rich! Going to the museum and the Grand Bazaar, taking a taxi is about 10 yuan, which is very convenient!
Original TextTranslated by Google
6/7
Response from Property: 尊敬的賓客:您好!非常感謝您在新疆眾多酒店中選擇入住新疆南航明珠國際酒店,我是服務質量室的陳經理,很抱歉在此次入住中衞生上出現了小問題,明珠向您表示深深的歉意,也特別感謝您抽出寶貴的時間分享您的入住體驗,明珠酒店開業近十八載有餘,歷經無數接待,設施難免留下歲月的痕跡,不足之處我們將繼續努力改進,不斷完善和升級酒店的設施設備,全力為顧客打造舒適的居住環境,歲月洗禮了我們的容顏,也磨練了我們的心靈,讓我們更珍惜生命中的美好事物,與您相遇就是明珠最美好的事,明珠期待您的下次光臨,酒店大堂經理及前台員工24小時竭誠為您服務,祝您及家人:旅途愉快,風景美如畫,心情愉快無邊。
Guest User
Family-friendly Family Room
Stayed in Apr 2025
Business traveler
1 review
8.0/10
Very Good
Posted on May 18, 2025
This is an old hotel with more than 10 years of history. The decoration is old and the facilities are dilapidated. The air conditioner is not cool. I reported it to the front desk several times and sent someone to check it out. It was useless. The air conditioner is too old, not broken. The air conditioner is not cool on sunny days and is freezing on rainy days. How can you live here? Whoever stays here will regret it.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您選擇入住新疆南航明珠國際酒店,也很抱歉沒能讓您有完美的入住體驗,針對您提及的問題,酒店管理層非常重視,酒店一直關注客人提出的寶貴意見及建議,明珠致力於打造“親和精細”的服務理念,為每一位賓客提供優質的服務,看到您的點評,酒店相關部門負責人第一時間瞭解問題並對相關崗位所有人員即刻加強培訓,對所有房間空調安排專職人員核查並調試,杜絕此類問題再次發生,明珠真誠地再次向您致歉,希望有機會您再次選擇新疆南航明珠國際酒店入住,我們將一如既往的為您提供高品質的服務,期待您的再次光臨,祝您:工作順利,生活愉快!
Guest User
Standard 2-bed Room
Stayed in Apr 2025
Couple
9 review
9.0/10
Great
Posted on May 15, 2025
The hotel is located in the city center, and you can walk to Hongshan Park and Hongshan Dried Fruit Market. There are also shopping malls nearby, and it is very convenient to eat. If you drive here, you can park your car directly in the underground parking lot. There are many places without extra charges, which is very convenient. The hotel front desk helped us upgrade the room type for free. When we checked in, the sun was still high in Urumqi, and the sunlight was particularly comfortable in the room through the window. However, the internal facilities of the hotel are relatively old, but the quality of hygiene and toiletries is not bad, especially the toiletries are considered to be the better ones in this trip to Xinjiang.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇新疆南航明珠國際酒店並給予明珠五星好評,明珠位於市商業中心,毗鄰人民公園、紅山公園、紅山乾果批發市場、紅山MALL商場、距離旅遊景點國際大巴扎3.3公里,酒店門口是BRT及多條公交路線,也是部分旅遊集合點,酒店負二層專屬為住店客人提供免費停車服務,為您的出行帶來方便明珠很是開心。您的滿意就是我們最大的動力,我們會繼續努力做到更好,也感謝您對明珠服務的肯定與讚美,明珠期待您的再次光臨,更期待您的五星好評。祝您及家人:工作順利,生活幸福,萬事如意!
Guest User
Standard 2-bed Room
Stayed in Apr 2025
Family
35 review
9.0/10
Great
Posted on May 2, 2025
Facilities: Complete, I am very satisfied. Because it is an old hotel, some facilities are not new, but the maintenance is OK. Although it is a bit old, the original quality brand is high-end, and the use experience is quite comfortable. Hygiene: Except for the hair in the bathroom, it is OK. The sheets and tables are quite clean. Environment: It is next to Hongshan Park, there is also a food festival nearby, and it is convenient to take the bus and subway. Service: Very good! ! I originally stayed in another hotel, but the service of that hotel was too bad. It was the day before the May Day holiday, and the hotel was very tight and expensive, but I didn’t want to continue staying in that hotel, so I had to find another hotel temporarily. I think the China Southern Airlines brand will not be too bad, and the accommodation experience was very comfortable and happy. Especially the front desk clerk was very enthusiastic. I dragged my luggage at 7:30 in the morning and returned to the hotel at 9 o'clock in the evening. She was on duty all the time and kept smiling to receive me. It was not easy. I admire it! !
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing Xinjiang Southern Airlines Pearl International Hotel and taking the time to share such a detailed stay experience. Your satisfaction is the greatest encouragement to us, and the suggestions you pointed out are the driving force for our progress. Regarding facilities: We have been committed to maintaining the classic style of the hotel while regularly maintaining and upgrading equipment to ensure that guests can enjoy a comfortable and convenient experience. We are very pleased with your recognition of maintenance, and we will continue to optimize the details in the future. Regarding hygiene: We are very sorry that there was a cleaning omission in the bathroom. We have reported this to the housekeeping team to strengthen inspections to ensure that such incidents do not occur again. Your reminder is very important to us. About service: It is our honor to provide you with warm and thoughtful service! In particular, the efforts of our front desk colleague have been recognized by you. We have conveyed your praise to her, and the entire team is greatly encouraged. Thank you again for your trust and support. We look forward to bringing you a more perfect stay experience next time you visit! I wish you a pleasant journey and a happy life!
Guest User
Standard Queen Room
Stayed in Mar 2025
Solo traveler
51 review
10/10
Outstanding
Posted on Apr 26, 2025
The hotel is located near Hongshan Park, which is very convenient for sightseeing. The guest rooms are well-equipped and clean. The hotel's breakfast is also very rich, and the staff's service is very warm and thoughtful.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Xinjiang Southern Airlines Pearl International Hotel and taking the time to share your stay experience. Pearl has a superior geographical location, which has been praised by many guests. Pearl is located in the city's commercial center, adjacent to People's Park, Hongshan Park, Hongshan Dried Fruit Wholesale Market, Hongshan MALL Shopping Mall, and 3.3 kilometers away from the tourist attraction International Grand Bazaar. The hotel entrance is BRT and multiple bus routes, and it is also a gathering point for some tourists. The hotel's underground second floor provides free parking services exclusively for guests staying in the hotel, which brings convenience to your travel. Pearl is very happy. Thank you again for your support and tolerance for Pearl. We will continue to work hard to do better and look forward to your visit again. I wish you: a happy weekend and everything goes well.
Guest User
Standard Queen Room
Stayed in Mar 2025
Business traveler
3 review
7.5/10
Posted on Apr 22, 2025
It's an old hotel with old facilities and equipment. It can be updated. The shoe bench at the entrance affects the width of the aisle. The switch of the automatic curtain doesn't work either. I don't know if it's broken.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Xinjiang Southern Airlines Pearl International Hotel. We are sorry that this stay did not fully meet your expectations. The hotel management attaches great importance to the issues you mentioned. The hotel has always paid attention to the valuable opinions and suggestions put forward by guests. Pearl is committed to creating a "friendly and meticulous" service concept to provide every guest with thoughtful and warm service. The hotel has always attached great importance to the maintenance of equipment and facilities, and has planned floor-by-floor decoration and equipment updates. We will continue to improve the hotel's supporting facilities and strive to provide every guest with the most comfortable stay experience. Pearl sincerely apologizes to you again and hopes that you will have the opportunity to choose Xinjiang Southern Airlines Pearl International Hotel again. We will continue to provide you with high-quality services and look forward to your visit again. On the road to building dreams, labor is the most beautiful, and on the road to pursuing dreams, we pay tribute to the extraordinary. I wish you and your family in advance: Happy May Day holiday!
Guest User
Standard 2-bed Room
Stayed in Mar 2025
Other
2 review
10/10
Outstanding
Posted on Apr 20, 2025
Facilities: The facilities are old but very clean Hygiene: Not on the first floor Environment: The room is comfortable, you can see the beautiful scenery of Hongshan Park🏙, which makes people feel comfortable Service: The service is always answered, the front desk is very enthusiastic and considerate♥, The details are the real thing, whether it is a polite smile😊, a gentle tone, or an efficient and thoughtful service process, it makes people feel full of sincerity, and they must give them a big thumbs up👍👍👍
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your continued affirmation and love for Xinjiang China Southern Pearl International Hotel. Being recognized is a kind of happiness, and being trusted is even more of a responsibility. Thank you for your continued support for Pearl. I am grateful for all the encounters, and remember to come home often!
Runanbeisuosi
Standard 2-bed Room
Stayed in Mar 2025
Business traveler
56 review
10/10
Outstanding
Posted on Apr 14, 2025
It's a pretty good hotel. There are many handsome guys and beautiful girls from China Southern Airlines staying there. The room is soundproofed. There is a bathtub but I never used it. Four bottles of water were delivered every day. The service is great. It's close to the city center and convenient to go anywhere.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for taking the time out of your busy schedule to give such a detailed review of Mingzhu. We feel very honored that you chose Mingzhu as your stopover among the vast crowd. Here, everyone who comes is our distinguished guest. Every meeting is a fate. May a wonderful life be linked with you. Your satisfaction is the greatest motivation for Mingzhu. All Mingzhu employees are looking forward to your visit and wish you and your family: a happy life, smooth work, and good luck in the Year of the Snake!
Guest User
Standard Queen Room
Stayed in Mar 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Apr 3, 2025
Facilities: The hotel has complete facilities, and the tables, chairs and benches are quite practical! Hygiene: Clean and tidy, the carpet is clean and the humidifier is easy to use! Environment: The environment feels quite comfortable! Service: Warm service, responsive to every request.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time. All the staff of Mingzhu wish you and your family: good health, family happiness and a happy holiday!
sxq168168
Standard 2-bed Room
Stayed in Feb 2025
Business traveler
16 review
10/10
Outstanding
Posted on Mar 28, 2025
The staff has a good service attitude, meticulous work, complete facilities and thoughtfulness. The room is very clean and hygienic. The surrounding transportation is also very convenient. It is a good choice for staying.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Xinjiang Southern Airlines Pearl International Hotel. Thank you for taking the time to comment and praise Pearl. It is the best compliment to Pearl to leave you with wonderful memories of your trip. We will share this honor with every employee. Pearl will continue to work hard to provide you with high-quality and satisfactory services. With your support and affirmation, Mingzhu will move forward more firmly. Looking forward to seeing you again! I wish you and your family good health and good luck!