Southern Airlines Pearl International Hotel Reviews
Southern Airlines Pearl International Hotel
No.576 Youhao South Road, Saybag District, Urumqi, Xinjiang, 830000, ChinaView Hotel Details
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Southern Airlines Pearl International Hotel Guest Reviews
4.6/5
Very Good
2326 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2326)
Positive reviews(2247)
Reviews with photos/video(237)
Easy to get around(177)
Classy environment(118)
Friendly front desk staff(117)
Tasty food(36)
Perfect for business trips(31)
Close to airport(19)
Nice bathtub(9)
Luxurious(7)
Negative reviews(79)
Manawatu-wangjianuyidaqulali
Standard 2-bed Room
Stayed in Oct 2024
Business travelers
3 review
4.2/5
Very Good
Posted on Oct 24, 2024
The hotel I stayed in this time has certain deficiencies in terms of room facilities. It seems a bit old and lacks some popular smart devices nowadays. However, the hotel also has its outstanding advantages. The service attitude of the front desk staff is very enthusiastic. Their warm service makes people feel the warmth and care during the stay.
In addition, the hotel is extremely convenient in location, and there are many food shops around. This is undoubtedly a great advantage for those who like to taste various delicacies. You can easily find all kinds of delicious food when you go out and satisfy the enjoyment of the taste buds. Generally speaking, although the hotel has disadvantages such as old facilities, its warm service, convenient location and rich surrounding food also make it have certain attraction. When choosing accommodation, you can comprehensively consider this hotel according to your own needs and preferences.
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Xinjiang Southern Airlines Pearl International Hotel and sharing your stay experience. We value the valuable feedback provided by every guest, and your feedback is crucial for improving and enhancing our hotel. Time has weathered memories, and time has passed by. Mingzhu has gone through eighteen springs and autumns, and a magnificent transformation is imminent. Mingzhu is grateful for your company, tolerance, and understanding. Please give Mingzhu some time. When Mingzhu dresses up and turns around beautifully, Mingzhu will invite you to taste Mingzhu's changes and efforts. Mingzhu's geographical location is as convenient as you said, with a wide variety of Xinjiang specialty foods available for you to choose from. Mingzhu thanks you for taking the time to provide such detailed comments and recommendations. Mingzhu Hotel looks forward to hearing from you. Your next visit, Wishing you a pleasant weekend and all the best!
Kheng Meng
Business 2-bed Room
Stayed in Feb 2024
Family
21 review
4.5/5
Great
Posted on Feb 16, 2024
Staff was excellent. Gave us very good advise on locations of interest and how to get about to attractions we wanted to go. Really helpful making our stay very successful.
Response from Property: Thank you for your recognition of the hotel. It is my honor to introduce the delicious food and beauty of my hometown to you. We hope you will stay with us again.Wish you all the best and all your wishes come true.Happy New Year.
Guest User
Family-friendly Family Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Room hardware and services are very nice!
Response from Property: Dear guest: Thank you for taking the precious time in your busy schedule, leaving us such a good evaluation, your satisfaction is the greatest encouragement for us, but also the driving force for us to continue to move forward, the pearl looks forward to your visit again, I wish you: everything comes true, everything goes well!
Guest User
Standard 2-bed Room
Stayed in Aug 2024
Business travelers
11 review
3.5/5
Posted on Aug 22, 2024
Almost smoking rooms
Response from Property: Dear guest:Thank you for choosing Xinjiang Southern Airlines Pearl International Hotel. We apologize that your stay did not provide you with a pleasant experience. For your next stay, please inform the hotel lobby manager. Some floors of the hotel have non-smoking room areas to provide you with a fresh accommodation environment. We look forward to your next visit and wish you a pleasant stay.
Guest User
Standard 2-bed Room
Stayed in Nov 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 24, 2024
After the trip, I still chose China Southern Airlines Pearl. I can see the snowy Hongshan Park through the glass window. In addition to convenient transportation and affordable prices, another feature is that the breakfast is rich and the breakfast starts very early, which is especially good for guests who catch early flights. The breakfast starts after 6 o'clock, so you can have breakfast and take an early flight. Perfect
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您再次選擇新疆南航明珠國際酒店,非常感謝您與我們分享您的入住感受,我們很高興能成為您旅途中的美好回憶,您的滿意是我們最大的動力,明珠期待着您與您的朋友再次光臨,與明珠共度美好時光。
Guest User
Standard 2-bed Room
Stayed in Nov 2024
Travel with friends
35 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Old hotel, sanitation is OK, facilities are a bit old, service is warm, overall all aspects are good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time. I wish you: smooth work and a happy life!
Guest User
Standard 2-bed Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 4, 2024
The hotel is in a good location. It is convenient for going out to do things. The front desk service is very good, especially Xiao Chen's thoughtful and careful service. The breakfast is rich and the beef noodles are delicious. China Southern Airlines Hotel is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for entrusting your rest time to our hotel among many choices. Every word of your praise is like the warm sunshine in spring, warming the hearts of everyone in our team. "Give me a peach, and I will repay you with a jade." We will continue to serve you attentively as always, and look forward to creating a warm and comfortable harbor for you again in the future.
Guest User
Standard 2-bed Room
Stayed in Nov 2024
Family
17 review
5.0/5
Outstanding
Posted on Nov 23, 2024
The room is great, the service is very professional, the transportation is convenient, the breakfast is rich and the meal starts very early. I will recommend it to my friends and will choose this hotel if I come to Xinjiang next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇新疆南航明珠國際酒店並分享您的入住體驗,豐富的早餐是告別昨天,迎接新的一天的儀式,新的一天,新的開始,新的期待和新的自己,明珠醉美胡楊林自助餐廳早餐是得到過很多貴賓的稱讚的喲,酒店自助早餐包含中西式餐點,從牛奶、咖啡、果汁到酸奶,從包子、牛肉麪,餛飩、粥到麪包,甜品、水果等等,早餐包含60多種餐,早餐用餐時間:06:30AM-11:00AM,再次感謝您的強烈推薦,明珠期待您的下次光臨,祝您:週末愉快,闔家幸福!
Aizhuifengdexiaozaizi
Standard 2-bed Room
Stayed in Oct 2024
Travel with friends
6 review
0.5/5
Posted on Oct 16, 2024
Very bad, if there is any other choice, even if it is to sleep on the street, I will not stay in this hotel. Under the guise of 5-star, the service is not even as good as 1 star, the environment is poor, the facilities are old, the service attitude is bad, the garbage among garbage, anyway, if I have a chance in the future, I will never stay here! ! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, Mingzhu would like to express our sincerest apologies to you. We are very sorry that this stay did not meet your expectations. We are deeply saddened and remorseful to see your comments. You mentioned that the service attitude was not good, which is a problem we absolutely cannot tolerate. Mingzhu immediately conducted strict service training for all employees again, refined the work process, strengthened the service concept, and ensured that every guest can feel warm and thoughtful service. Regarding the poor environment and old facilities, we have realized the seriousness of the problem. At present, we have launched a maintenance and upgrading plan, including the optimization of the environment and the renewal of facilities, and strive to provide guests with a comfortable and elegant living environment in the shortest time. We are well aware that it is our fault that Mingzhu did not provide matching services. We will reflect deeply, strive to improve, and use practical actions to regain your trust. I apologize again for your stay that did not meet your expectations, and I hope that our improvements will welcome your visit again. I wish you all the best!
Guest User
Standard 2-bed Room
Stayed in Oct 2024
Travel with friends
30 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The room is big and clean, and the decoration is very high-end. The lady at the front desk is very patient and speaks gently. There are many snacks downstairs in the hotel. Next time, I will bring my friends and family to Urumqi.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Xinjiang Southern Airlines Pearl International Hotel and giving a 5-point praise. Thank you for your high evaluation of our service. Your satisfaction is our greatest honor. Pearl is located in the city's commercial center, adjacent to People's Park, Hongshan Park, Hongshan Dried Fruit Wholesale Market, Hongshan MALL Shopping Mall, and 3.3 kilometers away from the tourist attraction International Grand Bazaar. The hotel entrance is BRT and multiple bus routes, and it is also a gathering point for some tourists. It is very convenient for your travel. Pearl is very happy. Your satisfaction is our greatest motivation. We will continue to work hard to do better and look forward to your visit again. May your every day be filled with sunshine and laughter, and every dream can shine into reality. I wish you: smile often!
Guest User
Business 2-bed Room
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The location of the hotel is great. There is a subway station right outside and many restaurants nearby. The lobby manager is a very handsome man who upgraded our room for free. The hotel is fully equipped and clean.
Original TextTranslated by Google
Response from Property: 往日的記憶,被時光打磨,卻歷久彌新,您的滿意是我們不懈努力追求的目標,衹願當您揮手離去,停留在心中的是美好回憶,期待您的下次光臨!祝:週末愉快!
Guest User
Standard 2-bed Room
Stayed in Sep 2024
Family
24 review
5.0/5
Outstanding
Posted on Sep 18, 2024
The room is very tidy, the items are relatively new, the layout is very practical and easy to use. The room is very tidy, the items are relatively new, the layout is very practical and easy to use. Good environment and grand layout
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇新疆南航明珠國際酒店並給予明珠5星好評,我們一直努力於為您打造一個温馨甜蜜的家,您入住得舒心是我們的最高追求,期待您的再次光臨,祝您及家人:生活愉快,闔家幸福!
Guest User
Family-friendly Family Room
Stayed in Aug 2024
Family
18 review
1.5/5
Posted on Aug 23, 2024
The carpet was too dirty, the facilities were old, and the wallpaper was peeling off. I wanted to stay for two days, but decided to change hotels on the second day!
Original TextTranslated by Google
Response from Property: 尊敬的南航明珠貴賓:您好!我是南航明珠國際酒店客房部王經理,非常非常的抱歉,此次入住沒能給您好的體驗感,明珠向您致以最誠摯的道歉,在收到您的反饋後第一時間進行了核實,房間地毯確實使用年限較久,酒店自2006年開業至今已有十八年有餘,雖地毯每日清潔,部分地毯絨毛掉色老化,其它設施也留下了歲月的痕跡,針對您提及的問題,酒店管理層非常重視,酒店一直關注客人提出的寶貴意見及建議,明珠致力於打造“親和精細”的服務理念,為每一位賓客提供周到暖心的服務,酒店一直很重視設備設施的維護保養,並已經有計劃的分樓層裝修及設備的更新,我們會不斷完善酒店各項配套設施,酒店一定會加強對員工服務的培訓與督導,努力為每一位客人提供最舒適的入住體驗,明珠真誠地再次向您致歉,希望有機會您再次選擇新疆南航明珠國際酒店入住,或聯繫我們的大堂經理,我們將一如既往的為您提供高品質的服務,期待您的再次光臨,祝您:工作順利,生活愉快!
Guest User
Standard 2-bed Room
Stayed in Aug 2024
Other
17 review
4.6/5
Great
Posted on Sep 1, 2024
The hotel's hygiene and service are good; breakfast is served until 11 o'clock, which is a thumbs up; the hardware may be slightly insufficient due to the long time of decoration.
Original TextTranslated by Google
Response from Property: A word of affirmation and a satisfactory review are the greatest support and recognition for Mingzhu. Thank you for sharing and recommending. The photos you took are very nice. The renovation plan of Mingzhu is already proceeding in an orderly manner. We also look forward to your continued company after Mingzhu's gorgeous transformation. We look forward to your next visit and wish you a happy Monday.
Guest User
Family-friendly Family Room
Stayed in Aug 2024
Family
7 review
4.5/5
Great
Posted on Aug 15, 2024
The parent-child room is very large! It's a suite! The child's crib is outside! There are 2 sets of sofas! It's very convenient to receive guests for tea and chat! The front desk service is very warm and thoughtful. When checking in, they told you where to eat and where to buy things! The equipment is a bit old, the bathroom is very large, but the sewer smells a bit
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Xinjiang Southern Airlines Pearl International Hotel and taking the time to share your stay experience with us. The hotel is located in the Urumqi Youhao Business District, close to Urumqi People's Park and Hongshan Park, 3.4 kilometers away from Xinjiang International Grand Bazaar, an AAAA-level tourist attraction in Tianshan District of Urumqi, and about 16 kilometers away from Diwopu International Airport. The hotel's underground second floor is exclusively for guests to enjoy free parking services. The hotel management attaches great importance to the issues you have reported. We have also communicated with relevant departments and formulated solutions for the issues you raised. We will continue to work hard to provide you with better services and experience. If you have any questions during your stay, you can contact us at any time. The hotel lobby manager and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again, sharing more stay experiences, and promoting our progress and growth. All the staff of Pearl wish you: a happy life, smooth work, and all the best!