Conrad Hotels in Urumqi

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

This hotel is worth recommending in terms of environment, service, facilities and location. The service is warm and responsible. The breakfast is very rich. The room comes with a fruit plate, and the yogurt tastes very good. I will stay here again next time.

It's Hilton and I hardly found staff who can speak English. I felt like I was cheated. I paid for 2 big twin bedroom and I got one big and one regular roomsize. As i wanted spacious room, I was willing to pay more, but the duty manager at the time that I checked in said the other room seemed small, because it's a different floor plan. So I told them that I'm an interior designer, so I know what is big and small or even the manager could come and inspect the rooms with me. . After that they allow me to change the room. There're varieties of food for breakfast.

This is the fourth time I have stayed here, and every time I have a new experience. This time I was also very satisfied with the accommodation experience. I arrived in the middle of the night and the front desk staff warmly received me and professionally solved some problems with the house. It was a very good experience. I would like to make a special note that after the stay, Sister Song, the waiter on the 15th floor, saw our family travel and immediately sent us dried fruits and yogurt. During the stay, my family's clothes were torn, and she also kindly helped to sew clothes. It was like returning home. Thumbs up for Sister Song's enthusiastic service👍 It fully reflects the hotel's high-quality management and thoughtful service concept from the front desk to the cleaning! ! !

It is convenient for traveling, and there are many places to eat and play nearby. It is also close to the Grand Bazaar. The front desk staff are also very enthusiastic, especially Miss Nur, who upgraded the room type and introduced the nearby places to eat. There is also Brother Alim, who saw that I had a lot of luggage and took the initiative to help me move my luggage to the room. It was really considerate. The room was very clean and tidy, and the bed was very comfortable. I slept very comfortably. I will choose this hotel next time I stay. Although it is an old five-star hotel, the service of the staff is really excellent. Recommend, recommend, recommend...

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.

From the moment I checked into the Xinjiang International Ruihao Hotel, the smiling service from the front desk lady to the room check-in experience was great. The warm tones in the room and the excellent service from the staff made me feel very comfortable. Overall, I was very satisfied with this stay and will choose this hotel again next time!!!

The room is well equipped. I went to the gym twice and felt comfortable after training. The staff are enthusiastic and well-trained. I had a fever on the 28th and the hotel gave me ginger syrup. Su Qi, Ma Lanhua and **Hui at the front desk are worth recommending [Concerned] The wrong invoice was issued once during the process, but Miss Su Qi was very patient and issued it again. The most exciting thing about the hotel is the parking. The upper floor is separated and has two lanes. The garage is spacious and bright. Hotels with garages in winter are worth recommending.

1. Let's talk about parking at the entrance first. During the tourist season, there were two cars in a group, one SUV and one sedan. I like the parking arrangement of the security guard at the door. Finally, I was assured that the other car could park. 2. Front desk service. Because there was no place to park the second car, we were asked to go around nearby, so we went to Hetian Second Street. During this time, several children wanted to know the opening hours of the swimming pool, so they contacted Ctrip by phone. The front desk clearly divided it. It was not her business scope to contact another phone. I was too old to remember the phone number. I called twice to confirm. 3. We stayed in two rooms, one of which was next to a big window. It was a bit cold. We wanted to change rooms, but the bar lied and said there were no rooms. I continued to place an order and could book a room again. Finally, the manager knew about it and came to solve it. The manager's level is different. He was very warm and provided a hot fan and changed rooms. He also gave me a breakfast coupon. Their breakfast was good, but we didn't use it. It was not for the purpose of taking advantage. It got cold early this year. As a local, I can understand it, but I hope they would be more enthusiastic towards foreign tourists and maintain Xinjiang's business card. I also thank the handsome guy in the yellow vest for taking things back and forth. I will stay there again next time. The guest building is better.