Carretera Tulum - Punta Allen KM 5 Zona Hotelera, Tulum, Quintana Roo, 77780, MexicoView Hotel Details
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1 night
Azulik Guest Reviews
3.7/5
112 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.6
Service3.7
Cleanliness3.6
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All reviews(112)
Positive reviews(9)
Reviews with photos/video(5)
Negative reviews(3)
CARESSEAshlei
Sea Villa
Stayed in Nov 2024
Couples
2 review
4.7/5
Amazing
Posted on Dec 20, 2024
Beautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.
6/8
Guest User
Sea Villa
Stayed in Nov 2024
Couples
1 review
2.0/5
Posted on Jan 7, 2025
AVOID THIS PLACE AT ALL COSTS
False Instagram Marketing - not a luxury experience.
SO, this hotel has a "no-refund" policy, but I believe that is because the quality is so terrible that a lot of quests wish to leave after they see how bad it is there.
There are NO SHOWERS, and NO LIGHTS in the room. They also don’t allow cameras here (probably because they don’t want updated photos to compete with their marketing from 10 years ago.)
First, they didn't give us the room we booked. We booked a sea villa, and upon arrival, they gave us a sky villa. Then when we arrived someone came to our room to deliver food for another guest but we were not dressed and realized there were no blinds / shades so anyone walking by could see everything. No blackout blinds for sleeping and there were lights outside shining into our room.
Second, they failed to mention there would be an ALL NIGHT LONG party and it would not be possible to sleep on the night of the 31st.
Third, the entire resort smells like mold / rotting water and the overall quality of service and attention to detail was the worst l've ever seen at any resort.
The rooms do not have any privacy and you can hear other guests ****** *** because the rooms are all closely connected.
Overall, we were disgusted by this property and could not stay for the following 4 nights and had to leave due to lack of quality in every way imaginable.
Food was good but service took FOREVER.
ssssssssssssss ssssssssssssss
Sea Villa
Stayed in Jan 2025
Couples
35 review
5.0/5
Outstanding
Posted on Feb 10, 2025
The hotel exceeded expectations. It was really nice, well designed, with many facilities. The receptionist's attitude was average.
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Guest User
Villa (Mayan Villa)
Stayed in Dec 2024
Travel with friends
13 review
0.8/5
Posted on Jan 27, 2025
It was extremely bad. They used sea water for bathing, it was extremely noisy in the room, every waiter acted like they owed her millions and their attitude was extremely bad. It was the worst hotel I have ever stayed in, bar none.
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Guest User
Villa (Mayan Villa)
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 26, 2024
An ideal place if you go as a couple and you like photos.
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6/8
Songxiangruirui
Sea Villa
Stayed in Sep 2023
Couples
11 review
5.0/5
Outstanding
Posted on Oct 25, 2023
My favorite hotel!
I also held my wedding here
The hotel is beautiful, and there are two museums that are also beautiful in the same style.
If you also like the original ecology, don’t hesitate to order directly
The scenery is incomparably beautiful, be sure to choose a sea view room
This is a hotel you must visit in your life!
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6/19
앨꼬
Jungle Villa
Stayed in Oct 2023
Family
4 review
1.7/5
Posted on Nov 19, 2023
**Robo en el hotel(17-18 Nov, 2023 / Lee)**
Eaperamos su pronta respuesta a nuestro caso
We stayed here for our 3rd wedding anniversary with full expectations.
But there is a big problem.
I left the rental vehicle I used at the hotel valet service and only had the suitcases in the trunk delivered to my room.
However, after checking out, I went to the hotel and checked to find that the orange bag containing two winter jumpers from the back seat had been stolen.
This item was not delivered to the room or taken out during the stay.
It was a vehicle I had trusted, but I was so shocked that I didn't know what to do.
I keep trying to call the hotel, but they keep not answering the phone.
The stay is for one night from November 17th to 18th, and the room is Villa de Jungle #9 / Lee.
Looking forward to your quick feedback
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Guest User
Sea Villa
Stayed in Feb 2024
Travel with friends
2 review
3.5/5
Posted on Apr 27, 2024
Facilities are average, nice scenery, service is average
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Guest User
Jungle Villa Non smoking
Stayed in Feb 2023
Travel with friends
2 review
3.7/5
Posted on Mar 16, 2023
There is no shower and no lights. We are ready, but we live on the first floor and we were chopped to death by the people on the second floor. We were still walking around at two o'clock in the morning, and there were people arguing next door until late 🥹 All the staff's services can't be said. In other words, this place is enough for a day. The price/performance ratio is not too high, and the breakfast is good.
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Guest User
Sea Villa Non smoking
Stayed in May 2023
Couples
25 review
5.0/5
Outstanding
Posted on Aug 26, 2023
It's really beautiful, but the hotel is all washed with salt water. If you don't like the original ecology so much, don't stay here