Courtyard Traverse City

Courtyard Traverse City Reviews

Courtyard Traverse City

3615 W South Airport Rd West, Traverse City, Michigan, 49684View Hotel Details
Courtyard Traverse City
Courtyard Traverse CityCourtyard Traverse CityCourtyard Traverse City
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Courtyard Traverse City Guest Reviews

4.2/5
Very Good
31 review
Verified reviews
Location4.3
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(31)
Positive reviews(7)
Reviews with photos/video(1)
Negative reviews(3)
Guest User
Room With Two Queen Beds
Stayed in Aug 2024
Family
1 review
4.2/5
Very Good
Posted on Oct 2, 2024
Nice expedience . It’s my second stop at the hotel.
catchemNovaScotia
Stayed in May 2024
Travel with friends
2.0/5
Posted on Jun 2, 2024
This hotel proves you can slap the word “Marriott “ on just about anything. Room smelled. Elevator didn’t work. Didn’t get anywhere near the breakfast because the line ups were long and we had a flight to catch. Front desk was understaffed and overwhelmed. Stay here if you have no other option.
Response from Property: Dear catchemNovalScotia, Thank you for taking the time to provide your feedback. Your comments are important to us, and we regret that we did not meet your expectations. We are sorry to hear about the issues you encountered with the room odor, the elevator, and the breakfast line-ups. Additionally, we understand the frustration caused by an understaffed and overwhelmed front desk. Please know that this is not the standard we strive to uphold. We are addressing these concerns with our team to ensure such issues are resolved and do not recur. Your feedback is crucial in helping us improve our services and facilities. We hope you might consider giving us another chance in the future to provide you with a stay that meets the high standards you expect from a Marriott hotel.
James C
Stayed in Sep 2023
Family
5.0/5
Outstanding
Posted on Oct 8, 2023
I like to say thank you to courtyard for helping make my son’s wedding special . Everyone from friends to family had No problem with their check in. We were happy to see the coffee shop open after a long drive. The rooms were clean and comfortable. The staff were very friendly and helpful. I recommend staying here
Response from Property: Your glowing review made our day! We're delighted that you had such a positive experience during your stay. Our team works hard to create memorable moments for our guests, and we're thrilled to have succeeded with your visit.
Guest User
Stayed in Feb 2023
Couples
5.0/5
Outstanding
Posted on Mar 15, 2023
We really enjoyed our stay. Brandon at the front desk was great. Room was clean and nice. Pool and hot tub were great. We got food one night and it was very good as well. Full bar and they also serve Starbucks coffee as well. Very enjoyable stay, we will be back.
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you had a positive experience during your stay at our hotel. Our team works hard to provide exceptional service, and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future for another great stay!
bac26
Stayed in Jul 2023
Travel with friends
4.0/5
Very Good
Posted on Aug 14, 2023
We stayed for one night on our way to Traverse City. The room was clean but the hotel experienced an electrical outage. We were able to get our key to the room, but no lights or any electricity. The indoor pool was also locked down so no swimming. We just left for dinner and when we returned a few hours later the electrical was on. Still could not access the indoor pool which was one of the reasons we choose this Marriott location. Oh well . . . just bad luck starting out on our getaway!
Response from Property: We apologize for the inconvenience you faced during your stay. We take your concerns seriously and are actively working to rectify the issues you encountered. It is our hope that you'll give us another chance to provide you with a more positive experience in the future.
Guest User
Stayed in Jun 2023
Other
2.0/5
Posted on Jul 16, 2023
We stayed here for 2 nights because my husband won the 2 nights through work. Housekeeping never came after our first night so I called and when housekeeping came, she had a poor attitude. I told her that we only needed towels and the garbages emptied because we were back in the room at this point. Upon leaving this morning, my husband was told that we don’t get the receipt because it’s paid for by a third party. I check our credit card and we have two separate charges for $350 for incidentals. After speaking to 3 different people and 13 minutes of wasted time on the phone, the manager finally got it right. This hotel is very basic and way overpriced.
Response from Property: We apologize for any inconvenience you faced during your stay. We take guest feedback seriously and appreciate you bringing these issues to our attention. We will investigate the matter thoroughly and take appropriate action to ensure a better experience for our guests.
Guest User
Stayed in May 2023
Couples
5.0/5
Outstanding
Posted on Jun 2, 2023
Awesome staff and place was clean. Heather and the entire staff were so friendly! The area was awesome and in a great location to hang out in Traverse city. The breakfast food was very good.We would definitely stay here again! Thanks again to the crew.
Response from Property: Thank you so much for your review! I'm thrilled to hear that you enjoyed your time in our hotel and in our wonderful city! Our team strives to provide the best service and experience possible to our guests and this reassures us that we are on the right track! We are so happy that had the chance to dine in our Bistro and that you enjoyed the breakfast food. We look forward to welcoming you again soon!
Guest User
Stayed in May 2023
Couples
5.0/5
Outstanding
Posted on Jun 2, 2023
On a multi state trip and stayed exclusively at Marriotts. This place by far was the nicest place we’ve stayed at. Staff was very friendly. Rooms are very clean and show no signs of wear. Food is very good. Sales manager Heather was very helpful and knowledgeable. Will definitely stay here again
Response from Property: Hello Kirk P, Thank you so much for your kind words about your recent stay with us here at the Courtyard by Marriott Traverse City. I'm so happy to hear that you enjoyed your time with us! Our team works very hard to provide our guests with great experiences, and it is so rewarding to hear that we are delivering just that! We cannot wait to welcome you back!
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on May 10, 2023
We booked the Marriott Traverse City to stay for our wedding along with our guests. We had an amazing experience! The staff, management, housekeeping, and cafe staff all were incredible! The staff made sure all of our wedding guests were taken care of. The rooms were clean, large, and just what everyone needed. We cant wait to come back here and visit and stay! Would recommend for large groups or small getaways!
Response from Property: Thank you so much for sharing your positive experience at our hotel. We are delighted to read that you had a fantastic stay with us. Our team takes great pride in delivering exceptional service, and it's truly rewarding to know that we met your expectations. We are thrilled that you enjoyed our amenities and facilities. Creating a comfortable and enjoyable environment for our guests is a top priority for us, and your feedback reassures us that we are on the right track.
Guest User
Stayed in Dec 2022
Family
1.0/5
Posted on Jan 31, 2023
I will start with the two positives. First, the lobby is inviting and second the front desk supervisor on second shift upon check in was very nice. Now the honest facts on the hotel. The hotel is dirty, disgusting, unkept and unclean. I couldn’t believe as a lifetime platinum this hotel was so unkept. Stains on carpet very dirty, stains on rug, stains on towels, pet dander and long hairs in the both tub/shower on the wall and tub. It was so disgusting we didn’t let our kid shower before checking and leaving the hotel. Don’t be fooled by the lobby, the hotel is absolutely below a Marriott standard! This was more like a Hojo or knights inn quality. Oh… it was also $350. Yep…. Disgusting!! We literally went to lobby, had coffee and picked the hairs off our cloths from sitting on the comforter before leaving the room. I’m allergic to pet dander so it made for a miserable day.
Response from Property: Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate all comments, both positive and negative, as they help us identify areas of improvement and provide better experiences for our guests. However, we are truly sorry to hear that your stay fell short of your expectations. We apologize for any inconvenience or discomfort you encountered during your time with us. We strive to offer exceptional service and a pleasant stay for all our guests, and it is disheartening to learn that we did not meet your expectations on this occasion. At our hotel, we are committed to continuous improvement, and we are constantly working to enhance our facilities and services to meet and exceed our guests' expectations. Your feedback will certainly assist us in identifying the areas where we can make immediate improvements to ensure a more comfortable and enjoyable experience for our guests. We would like to extend our sincere apologies once again, and we genuinely hope that you will give us another opportunity to serve you better in the future. Your satisfaction is of utmost importance to us, and we assure you that we will take all necessary steps to address the concerns you have raised.