Yuelu International Hotel (Hangzhou Tonglu Fuchun River Branch)

Yuelu International Hotel (Hangzhou Tonglu Fuchun River Branch) Reviews

Yuelu International Hotel (Hangzhou Tonglu Fuchun River Branch)

No.1301 Chunjiang Road, Tonglu, Zhejiang, 311500, ChinaSee Hotel Details
Yuelu International Hotel (Hangzhou Tonglu Fuchun River Branch)
Yuelu International Hotel (Hangzhou Tonglu Fuchun River Branch)Yuelu International Hotel (Hangzhou Tonglu Fuchun River Branch)Yuelu International Hotel (Hangzhou Tonglu Fuchun River Branch)
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1 night

Guest Reviews

9.0/10
Good
2861 review
Verified reviews
Location8.9
Amenities8.8
Service9.1
Cleanliness9.1
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All reviews(2861)
Positive reviews(2781)
Reviews with photos/video(724)
Friendly front desk staff(488)
Great value for money(438)
Delicious breakfast(268)
Classy environment(251)
Easy to get around(225)
Convenient parking(154)
Perfect for business trips(93)
Delicious buffet(16)
Negative reviews(80)
Hemant narayandas
Deluxe Queen Room
Stayed in Aug 2024
Family
36 review
5.5/10
Posted on Oct 12, 2024
Old hotel just stayed one night . Nothing in breakfast for foreigner
Response from Property: 尊敬的賓客:您好!歡迎您們外國朋友選擇我們悦廬國際酒店,也是咱們酒店的榮幸,入住期間沒有讓您滿意的體驗非常抱歉。早餐沒有符合您胃口,非常抱歉!我們酒店早餐是自助早餐,也是有20多個品種的,相對我們中式的多一些,如果您有需求,可以告訴我們工作人員,我們可以滿足您的哦,隨意差評,這樣我們也沒有辦法和您溝通解決呢,期待您下次光臨,祝您生活愉快!
Guest User
Deluxe Queen Room
Stayed in Jun 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Jul 13, 2024
Good location and the service is wonderful. The front desk is very helpful.
Response from Property: 尊敬的客官您好!非常榮幸得到您的讚揚,一次偶然的機會,我們遇見了您,您選擇我們,生命中太多選擇,您的每一次選擇也是種緣分,為您送去温暖體貼的服務是我們應該做的,讓您擁有一個温暖舒適的入住體驗是我們的核心價值,也期待您和家人能再次選擇我們~~
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Solo traveler
53 review
4.5/10
Posted on May 6, 2025
To avoid spoilers, I checked out of Hilton and found this hotel for the sake of cheapness. It turned out that the hotel was for tour groups and the buses were full, so there was no parking on the ground. I have to fight with the tour group for breakfast, oh.
Original TextTranslated by Google
Response from Property: Dear, hello! Thank you for your visit and your comments. It is our responsibility to provide you with satisfactory service. The hotel attaches great importance to it and has held a special meeting to summarize and find out the reasons. As a hotel, we must serve every guest well. Customer satisfaction is the foundation of our survival. I hope you will have a chance to visit us next time and have a different experience. Thank you and best wishes!
Guest User
Deluxe Suite
Stayed in Mar 2025
Other
2 review
5.0/10
Posted on Apr 6, 2025
There was no shelf in the shower to put shampoo etc. . I used the central air conditioning for a long time but didn't feel anything. There was no hair dryer either. Although I called the front desk and got it, it felt like the room hadn't been occupied for a while. The toilet paper smelled a bit musty. .
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! We are deeply sorry that you have not had a good experience! Our hotel has summarized and reflected to improve the quality of service. The toilet paper has just arrived and we have checked it and found no problems, so it can be used with confidence. It is our greatest responsibility to make every guest feel comfortable. Our hotel has been taking action and working hard! Thank you for your comments, which motivate us to make progress. Best wishes
Guest User
Enjoying A Big Bed Room
Stayed in Jan 2025
Other
2 review
2.0/10
Posted on May 9, 2025
Although I have been away from the hotel for a long time, the service and the room are still fresh in my memory. The waiter's attitude is as if someone owes him money. The security guard asked him to deal with the problem and said that it was unusable. Why should unusable things appear in the room without informing the guests? I said I would change the room and they are all like this. I will never stay here again.
Original TextTranslated by Google
Response from Property: Dear, hello! Thank you for your visit and your comments. It is our responsibility to provide you with satisfactory service. The hotel attaches great importance to it and has held a special meeting to summarize and find out the reasons. As a hotel, we must serve every guest well. Customer satisfaction is the foundation of our survival. I hope you will have a chance to visit us next time and have a different experience. Thank you and best wishes!
Puli
Deluxe Queen Room
Stayed in Feb 2025
Traveling with friends
6 review
5.5/10
Posted on Apr 5, 2025
The facilities are outdated and the breakfast is poor. It is not recommended.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your comment. Yuelu Hotel was renovated at the end of 2023. Except for the furniture, everything else is new, especially the bedding. Guests say it is very comfortable. There are latex mattresses, latex pillows, etc. For breakfast, we have 38 varieties, which are buffet style. If the guests are not satisfied, we will make corrections immediately. The satisfaction of the guests is the hotel's greatest wish. I hope you will have a different experience when you come again. Thanks! Best wishes
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 18, 2025
Convenient transportation, free parking, nice environment
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you and look forward to seeing you next time! Wish you well!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Family
47 review
10/10
Outstanding
Posted on May 5, 2024
I exchanged Ctrip points for hotels all the way from Zhuji to Dongyang, then to Pan'an, then to Yongkang, then to Yanzhou Ancient City, and finally to Tonglu. I found that Zhejiang is really a great place.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and good comments. The hotel is located in the commercial center, close to Zhaoxia Food Street and the beautiful Fuchun River. Many Tonglu tourist attractions are very close, and the transportation is also very convenient. There is a bus stop at the door of the hotel, and you can scan the code to take the battery car, etc. ~ It is very convenient to go anywhere. Yuelu International Hotel welcomes everyone at any time.
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Couple
2 review
6.0/10
Posted on May 5, 2024
The decoration is very old, the projection equipment is of low definition, the toilet uses frosted glass partitions but is half done, the breakfast service staff has a bad attitude, the food quality is average, if you go late, you have to wait or grab it
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay and comments. I am very sorry that you did not have a satisfactory experience. Xiaoyue has received your feedback and takes it very seriously. The projection is not clear, so we will arrange an engineer to repair it. Regarding the poor service attitude of the breakfast service staff, we will verify and deal with it immediately. Our philosophy is that the service awareness must be strong, respect the feelings of every guest, let them live in peace and feel at home. Xiaoyue looks forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on May 1, 2024
The room is clean, the front desk is friendly, the service is thoughtful, and it is a very satisfactory stay experience.
Original TextTranslated by Google
Response from Property: Every touching moment happens inadvertently, and every time I miss someone, it is always so intimate and unforgettable. Thank you very much for liking our post. It is very powerful and touching. We hope to meet again in the future and look forward to seeing you again!
Baronshen
Superior 2-bed Room
Stayed in Mar 2024
Business traveler
189 review
10/10
Outstanding
Posted on May 6, 2024
The service attitude of the front desk staff of Tonglu Hotel is the best in the service industry. They were afraid that I would not like the room type, so they would check it out before booking. It was already very late when I checked in, and whatever I wanted was delivered immediately. The facilities are very old, but clean and tidy, and dining nearby is also convenient. I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and good comments. The hotel is located in the commercial center, close to Zhaoxia Food Street and the beautiful Fuchun River. Many Tonglu tourist attractions are very close, and the transportation is very convenient. There is a bus stop at the door of the hotel, and you can scan the code to take the battery car, etc. ~ It is very convenient to go anywhere. Yuelu International Hotel welcomes everyone at any time.
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on May 5, 2024
The hotel environment is nice, clean and sanitary, and the service staff are very nice.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay and good comments. The hotel is located in the commercial center, close to Zhaoxia Food Street and the beautiful Fuchun River. Many Tonglu tourist attractions are very close, and the transportation is very convenient. There is a bus stop at the door of the hotel, and you can scan the code to take the battery car, etc. ~ It is very convenient to go anywhere. Yuelu International Hotel welcomes everyone at any time.
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Family
7 review
10/10
Outstanding
Posted on Apr 15, 2024
The hotel rooms are clean and tidy, with complete facilities, except that the wardrobe is a little small. The hotel is not far from the scenic area, and it is convenient to travel around. There are restaurants near the door, so dining is convenient.
Original TextTranslated by Google
Response from Property: Dear, thank you for your choice, your satisfaction is our greatest comfort. Every love comes from the smile and touch in the depths of the heart. It is our wish to make you satisfied and happy. It starts with acquaintance, stems from knowing each other, and love comes from cherishing each other. We look forward to your visit and happiness every day!
Jiuxianlaozhou
Superior 2-bed Room
Stayed in Mar 2024
Family
144 review
10/10
Outstanding
Posted on Apr 14, 2024
There were many people and cars on this trip, and the hotel security helped solve the parking problem. Parking spaces in hotels in mature communities are indeed tight during holidays. We had two cars and were arranged to park at the door of this restaurant. It happened that we also had dinner here 👍, which is 100 meters away from the hotel.
Original TextTranslated by Google
Response from Property: Dear, thank you for your choice, your satisfaction is our greatest comfort. Every love comes from the smile and touch in the depths of the heart. It is our wish to make you satisfied and happy. It starts with acquaintance, stems from knowing each other, and love comes from cherishing each other. We look forward to your visit and happiness every day!
Anonymous User
Deluxe Queen Room
Stayed in Mar 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Apr 6, 2024
The room is nice and the location is also very good. It is just a few steps away from the Fuchun River. You can go to the scenic spots during the day and tour the Fuchun River Greenway at night. After the tour, the hotel is not far away. Recommended.
Original TextTranslated by Google
Response from Property: Xiaoyue is very happy to receive your five-star praise~ Thank you for your affirmation of us. We will continue to create a wonderful stay experience for every guest. Thank you for your support and love. We will continue to maintain it and look forward to meeting you next time~~ Xiaoyue believes it will be just as wonderful