Yuelu International Hotel (Hangzhou Tonglu Fuchun River Branch) Reviews

Response from Property: 尊敬的賓客：您好！歡迎您們外國朋友選擇我們悦廬國際酒店，也是咱們酒店的榮幸，入住期間沒有讓您滿意的體驗非常抱歉。早餐沒有符合您胃口，非常抱歉！我們酒店早餐是自助早餐，也是有20多個品種的，相對我們中式的多一些，如果您有需求，可以告訴我們工作人員，我們可以滿足您的哦，隨意差評，這樣我們也沒有辦法和您溝通解決呢，期待您下次光臨，祝您生活愉快！

Response from Property: 尊敬的客官您好！非常榮幸得到您的讚揚，一次偶然的機會，我們遇見了您，您選擇我們，生命中太多選擇，您的每一次選擇也是種緣分，為您送去温暖體貼的服務是我們應該做的，讓您擁有一個温暖舒適的入住體驗是我們的核心價值，也期待您和家人能再次選擇我們~~

Response from Property: Dear, hello! Thank you for your visit and your comments. It is our responsibility to provide you with satisfactory service. The hotel attaches great importance to it and has held a special meeting to summarize and find out the reasons. As a hotel, we must serve every guest well. Customer satisfaction is the foundation of our survival. I hope you will have a chance to visit us next time and have a different experience. Thank you and best wishes!

Response from Property: Hello, distinguished guests! We are deeply sorry that you have not had a good experience! Our hotel has summarized and reflected to improve the quality of service. The toilet paper has just arrived and we have checked it and found no problems, so it can be used with confidence. It is our greatest responsibility to make every guest feel comfortable. Our hotel has been taking action and working hard! Thank you for your comments, which motivate us to make progress. Best wishes

Response from Property: Dear, hello! Thank you for your visit and your comments. It is our responsibility to provide you with satisfactory service. The hotel attaches great importance to it and has held a special meeting to summarize and find out the reasons. As a hotel, we must serve every guest well. Customer satisfaction is the foundation of our survival. I hope you will have a chance to visit us next time and have a different experience. Thank you and best wishes!

Response from Property: Dear guests, hello! Thank you for your comment. Yuelu Hotel was renovated at the end of 2023. Except for the furniture, everything else is new, especially the bedding. Guests say it is very comfortable. There are latex mattresses, latex pillows, etc. For breakfast, we have 38 varieties, which are buffet style. If the guests are not satisfied, we will make corrections immediately. The satisfaction of the guests is the hotel's greatest wish. I hope you will have a different experience when you come again. Thanks! Best wishes

Response from Property: Dear guest: Hello, thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you and look forward to seeing you next time! Wish you well!

Response from Property: Dear guests, thank you for your stay and good comments. The hotel is located in the commercial center, close to Zhaoxia Food Street and the beautiful Fuchun River. Many Tonglu tourist attractions are very close, and the transportation is also very convenient. There is a bus stop at the door of the hotel, and you can scan the code to take the battery car, etc. ~ It is very convenient to go anywhere. Yuelu International Hotel welcomes everyone at any time.

Response from Property: Dear guest, thank you for your stay and comments. I am very sorry that you did not have a satisfactory experience. Xiaoyue has received your feedback and takes it very seriously. The projection is not clear, so we will arrange an engineer to repair it. Regarding the poor service attitude of the breakfast service staff, we will verify and deal with it immediately. Our philosophy is that the service awareness must be strong, respect the feelings of every guest, let them live in peace and feel at home. Xiaoyue looks forward to your visit again!

Response from Property: Every touching moment happens inadvertently, and every time I miss someone, it is always so intimate and unforgettable. Thank you very much for liking our post. It is very powerful and touching. We hope to meet again in the future and look forward to seeing you again!

Response from Property: Dear guests, thank you for your stay and good comments. The hotel is located in the commercial center, close to Zhaoxia Food Street and the beautiful Fuchun River. Many Tonglu tourist attractions are very close, and the transportation is very convenient. There is a bus stop at the door of the hotel, and you can scan the code to take the battery car, etc. ~ It is very convenient to go anywhere. Yuelu International Hotel welcomes everyone at any time.

Response from Property: Dear guests, thank you for your stay and good comments. The hotel is located in the commercial center, close to Zhaoxia Food Street and the beautiful Fuchun River. Many Tonglu tourist attractions are very close, and the transportation is very convenient. There is a bus stop at the door of the hotel, and you can scan the code to take the battery car, etc. ~ It is very convenient to go anywhere. Yuelu International Hotel welcomes everyone at any time.

Response from Property: Dear, thank you for your choice, your satisfaction is our greatest comfort. Every love comes from the smile and touch in the depths of the heart. It is our wish to make you satisfied and happy. It starts with acquaintance, stems from knowing each other, and love comes from cherishing each other. We look forward to your visit and happiness every day!

Response from Property: Dear, thank you for your choice, your satisfaction is our greatest comfort. Every love comes from the smile and touch in the depths of the heart. It is our wish to make you satisfied and happy. It starts with acquaintance, stems from knowing each other, and love comes from cherishing each other. We look forward to your visit and happiness every day!