Super Hotel Ikebukuro West Natural Hot Spring Reviews

Response from Property: Thank you for using our hotel and for sharing your valuable feedback.First of all, we are very sorry for the inconvenience. Our hotel strives to provide a comfortable and safe stay for all our guests, but we take your comments seriously and will strive to improve.Thank you very much for your comments about the location of the hotel. We apologize for the inconvenience, especially for female guests traveling alone, as our hotel is located along the entertainment district. In the future, we will strive to strengthen staff patrols and crime prevention measures to provide a safer environment.We sincerely apologize for the inconvenience caused by the hygiene conditions. We will immediately review the management of linen and bedding and strengthen measures to maintain cleanliness. In particular, we will strive to provide a more comfortable sleeping environment, taking into account your comments about the method and material of the bedding covers.We also appreciate your comments about the pillow material. We offer a variety of options to ensure our guests' satisfaction, but we will also consider improving the types of pillows. We will also review the system so that you can choose your pillow type when you check in.We apologize again for the inconvenience. All of our staff will make efforts to provide better service and a comfortable stay environment based on your feedback. If you have the opportunity to use our service again in the future, we hope you will check the improvements that reflect your feedback.Thank you for your cooperation.

Response from Property: Thank you for using our facilities and for your wonderful feedback! We are very happy to hear that you enjoyed your stay and that you had a comfortable time.We always strive to provide the best experience for our customers. Therefore, your kind words are the best encouragement. Your feedback will be a great source of inspiration for us to improve our services in the future.We will also make further efforts to ensure that you have an even better experience the next time you stay with us. We aim to create a space that makes you want to come back, so please come again.We look forward to seeing you again. Thank you!

Response from Property: この度は当ホテルにご宿泊いただき、誠にありがとうございます。また、貴重なご意見をお寄せいただきましたこと、心より感謝申し上げます。まず、ホテルの清潔さや朝食の美味しさについてお褒めいただき、大変嬉しく思います。私たちはお客様に快適にお過ごしいただけるよう、清掃や料理に力を入れております。しかしながら、朝食のパンの種類が少なかったとのこと、申し訳ございませんでした。お客様のご期待に添えなかったことをお詫び申し上げます。今後、メニューの見直しを行い、より多様な選択肢をご提供できるよう努めてまいります。nnまた、お風呂の温泉をお楽しみいただけたとのこと、嬉しく思います。リラックスできる空間を提供できたことが何よりの喜びです。荷物のお預かりについてのご意見もありがとうございます。早朝からの預かりサービスについては、今後のサービス向上の参考にさせていただきます。お客様のご要望にお応えできるよう、スタッフ一同で検討を進めてまいります。お客様の貴重なご意見は、私たちにとって大変重要です。今後とも、より良いサービスを提供できるよう努力してまいりますので、ぜひまたのご利用をお待ちしております。お客様の次回のご宿泊が、より一層快適なものとなりますよう、心より願っております。どうぞ引き続きよろしくお願いいたします。

Response from Property: Thank you very much for your warm evaluation and valuable comments. We are very pleased to hear that you enjoyed your stay at our hotel. We appreciate that you praised the rich breakfast menu and the friendly service of our female staff. We are relieved to hear that you were able to complete the check-in and check-out procedures smoothly and with almost no contact. At our hotel, we prioritize the safety and comfort of our guests, and strive to follow simple and easy-to-understand policies. Your high evaluation of this point is a great encouragement to all our staff. We look forward to welcoming you back soon. Thank you.

Response from Property: Thank you for using our hotel this time. I am very happy to hear that we were able to smoothly respond to your request for a change in reservation details. I am honored that we were able to accommodate you. Also, if there is anything inconvenient, please feel free to tell the staff. We will continue to make efforts to provide a satisfactory accommodation experience to our customers. Thank you.

Response from Property: Thank you very much for staying with us and taking the time to share your warm feedback. We are glad to hear that you found the hotel to be very clean. We are always committed to cleanliness and maintenance so that our guests have a comfortable stay. Hearing such kind words is a great encouragement to us. We apologize for the inconvenience caused by the size of the room, but appreciate your feedback regarding a "well-appointed" room. Our hotel is fully equipped to make your stay comfortable even if space is limited. We are very honored that our customers appreciate this. Also, thank you for your nice comment on the traffic issue. One of the attractions of our hotel is our convenient location, which allows our guests to use it as a base for business or sightseeing. We will continue to strive to provide a highly convenient environment for our customers. We will continue to do our best to improve our services so that our customers will stay again. If you have any requests or comments, please feel free to let us know. We value your feedback and will do our best to provide you with a better stay. We look forward to the day when we can meet again. All our staff will do their best to provide you with a comfortable and satisfactory stay experience next time. Thank you very much again for your valuable feedback. Thank you for your continued support.

Response from Property: Thank you very much for staying with us and taking the time to share your valuable feedback. We apologize that our hotel did not meet your expectations during this important first time of traveling alone. We apologize for any inconvenience caused to you. 1. Regarding sanitary conditions, we are sorry to hear that you suffered from insect bites during your stay. In response to your feedback, we will immediately implement a thorough cleaning and enhanced pest control measures. Creating a comfortable environment is our top priority. We will be very careful to avoid this happening again in the future. 2. Regarding lighting We apologize for the poor lighting in your room. The points you raised will be used as a reference for future facility improvements. We will rethink brightness and lighting arrangements to provide customers with a comfortable space. 3. About network speed We apologize for the unstable Wi-Fi connection. Internet connectivity is an important part of modern accommodation and we will work hard to improve it. We are taking measures together with the technical department to maintain the stability of the network environment. 4. Regarding the difference in price and experience We sincerely apologize for being unable to provide value that satisfies our customers. We will re-evaluate the balance between fees and services, strive to set appropriate prices, and strive to improve our services. Your feedback is very valuable to us and will help us improve. We hope you will not be discouraged and will have the opportunity to use us again. All our staff will continue to work hard to meet our customers' expectations. We sincerely apologize for the inconvenience caused to you during your stay. We wish our customers good health and happiness.

Response from Property: Thank you very much for your valuable comments. We take your feedback seriously and will use it to improve our services in the future. First of all, we apologize for the inconvenience caused to you due to the small size of the room. We will consider improvements to alleviate the inconvenience caused by the burden of carrying suitcases and lack of equipment. We will also consider available table spaces to create a more user-friendly environment. We also apologize for the lack of facilities and supplies in your room. We will work hard to improve our services to ensure a more comfortable stay, including mineral water and tea bags. We are honored that our Japanese breakfast has been highly praised for its high nutritional value. We will also adjust our breakfast service times to accommodate your requests as much as possible. Thank you for sharing this helpful information about station access and locker usage. We will further strengthen the provision of convenient information in the surrounding area so that customers can travel and do things with peace of mind. We look forward to serving you again. best regard.

Response from Property: Thank you very much for using our hotel and taking the time to share your feedback. We apologize for the inconvenience caused by the size of your room, but we are pleased to hear that you were satisfied with the luxury of your room and the richness of our breakfast and service. All of our staff work hard every day to make your stay as comfortable as possible. Warm words from our customers are our greatest encouragement. We will continue to work hard to improve our services to make your next stay more comfortable and satisfactory. If you have any requests or questions, please feel free to let us know. We value customer feedback and will do our best to provide you with a better hotel experience. We look forward to seeing you again. Please take good care of yourself.

Response from Property: 首先，我們很高興收到您對我們酒店位置的稱讚。我們很高興得知乘坐地鐵和JR很方便，我們可以舒適地觀光和出差。我們還要對您對我們餐點的評價表示誠摯的謝意，您説：“一切都很美味。”我們非常榮幸，我們用心準備的讓顧客滿意的餐點成為他們旅途中美好的回憶。另一方面，對於因房間大小給您帶來的任何不便，我們深表歉意。由於您有兩個大行李箱，因此空間不足，我們深表歉意。我們的使命是提供一個讓客户可以舒適地度過時光的空間，我們將認真對待這些反饋並在未來努力改進。我們很樂意為您下次訪問建議更大的房間，因此請隨時與我們聯繫。您的反饋對我們非常重要，併為改進我們的服務提供了寶貴的指導。我們所有的員工都期待着您再次光臨我們的那一天。我們將更加努力，讓您下次入住更加舒適、滿意。如果您有任何要求或意見，請隨時告訴我們。我們謹再次對您最近的入住和寶貴的反饋表示最深切的感謝。我們期待再次見到您。

Response from Property: Thank you for using our hotel and for sharing your detailed feedback. We are very pleased that you found the hotel to be clean and beautiful compared to the price. Thank you very much for your compliments on the access from the station, the luggage storage service, the welcome drink bar, and the breakfast. We are pleased that these services made your stay more comfortable. On the other hand, we apologize for any inconvenience caused. Thank you for your feedback on the lack of space to open your suitcase, the reception staff's behavior in the morning, and the surrounding environment at night. We recognize that we need to improve, especially the fact that the reception staff's voices echoed outside. We will strengthen the education and training of our staff so that our customers can have a comfortable stay. We also appreciate your comment on safety at night, and will consider future improvements. Regarding amenities, we would like to thank you for your valuable feedback on the style of bringing up to 5 items per night. We will strive to improve so that we can provide services that meet your needs. We look forward to welcoming you again. All of our staff will welcome you with all our heart to make your next stay even more comfortable and satisfying. Please be careful and take good care of yourself.