Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(914)
Positive reviews(901)
Reviews with photos/video(484)
Delicious breakfast(160)
Well designed(154)
Perfect for kids(81)
Great swimming pool(36)
Has play area for children(30)
Garden view(29)
Excellent afternoon tea(22)
Negative reviews(13)
martinlamhy
Guestroom
Stayed in May 2025
Other
30 review
9.0/10
Great
Posted on Jun 11, 2025
The rooms are great and tidy, the staff there were nice to us. But there is not a lot of restaurants to choose from nearby, plus not recommend to stay at the hotel if you drive (Carpark is not at the same area)
Response from Property: 謝謝尊敬的貴賓:非常感謝您對酒店的好評,我們會再接再厲不辜負您的好評!再次感謝您對於酒店的肯定,期待再次光臨,祝您旅途愉快!
Wenjingz
Guestroom
Stayed in Nov 2023
Traveling with friends
24 review
10/10
Outstanding
Posted on Dec 10, 2023
Boutique hotel with nice design. Room is spacious and staff are friendly. Walking distance to the attractions. Lots of eateries and convenience stores around around. We have a few elderly in our group, the staff very helpful and patience. Love it.
Response from Property: 謝謝尊敬的貴賓:非常感謝您對酒店的好評,我們會再接再厲不辜負您的好評!再次感謝您對於酒店的肯定,期待再次光臨,祝您旅途愉快!
JamesChenJin
Guestroom
Stayed in Sep 2024
Couple
129 review
10/10
Outstanding
Posted on Oct 19, 2024
good decoration,clean and good services, reasonable price
Response from Property: It's fun to have friends from afar! Thank you for your warm company and look forward to meeting you again!
Gan XY
Guestroom
Stayed in Mar 2024
Family
4 review
10/10
Outstanding
Posted on Apr 13, 2024
Overall experience is perfect! The room is intelligently and beautifully designed. Spotless clean in every corner of the room! The breakfast is delicious! Highly recommended ⭐️⭐️⭐️⭐️⭐️
Response from Property: Very lucky to be the Little Lord turned the cards, you can like is our honor
Guest User
Guestroom
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 24, 2025
This is a treasure homestay I saw on Xiaohongshu. The environment is great and the children had a lot of fun. The room is also full of details and very clean. The breakfast and afternoon tea are very rich and great
Original TextTranslated by Google
Response from Property: 謝謝尊敬的貴賓:非常感謝您對酒店的好評,我們會再接再厲不辜負您的好評!再次感謝您對於酒店的肯定,期待再次光臨,祝您旅途愉快!
Snowdepiaoliangdemama
Guestroom
Stayed in Apr 2025
Family
6 review
10/10
Outstanding
Posted on May 23, 2025
Facilities: The hotel is quite new and the facilities are complete
Hygiene: Clean and tidy
Environment: Not far from the scenic area, very quiet, very convenient to go anywhere, you can walk to the scenic spots and local restaurants with high reviews
Service: The hotel is pet-friendly, the front desk staff is very enthusiastic, and the breakfast tastes very rich
Original TextTranslated by Google
6/9
Response from Property: Thank you, dear guest: Thank you very much for your good comments on the hotel. We will continue to work hard to live up to your praise! Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Chengxiaochengzibuhaochi
Guestroom
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 17, 2025
Room: Elegant and comfortable environment
Facilities: Complete and practical
Hygiene: Clean and neat
Service: All-round
I recommend friends who come to Hangzhou Wuzhen to come to Wuwaiwu Shuxiang Mansion Hotel! I sincerely recommend it! The front desk lady and brother are very attentive
What's more, it is a pet-friendly hotel. This is the most comfortable hotel I stayed in when I traveled to Hangzhou Wuzhen. I sincerely recommend friends who come to Hangzhou Wuzhen or Wuzhen Xizha to come to Wuwaiwu Shuxiang Mansion Hotel! It will give you a great experience
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing Wuwaiwu Shuxiang Mansion Hotel in Wuzhen and sharing this warm and healing stay experience with us! We are honored by your high recognition of the environment, facilities, hygiene and services, especially the attentiveness of the front desk buddies was seen by you, which made them deeply encouraged~ We have always believed that the meaning of travel is not only to appreciate the scenery, but also to feel the warmth of "home" - I am very happy that our pet-friendly concept can make the egg tart baby feel comfortable and happy. Its satisfaction is our greatest motivation! Your willingness to recommend it to friends who come to Wuzhen, Hangzhou is the most precious trust in us. We will treasure this heart firmly~ Wuzhen has its own style in each season. The catkins in spring, the cicadas in summer, the osmanthus fragrance in autumn, and the snow in winter are all waiting to meet you and the egg tart again. We will always be here, preparing warm rooms, caring services, and exclusive little surprises for fur children. We look forward to the next reunion and let the beauty continue to heat up! I wish you and the egg tart baby a sweet mood every day. See you next time~
Guest User
Guestroom
Stayed in Apr 2025
Couple
1 review
9.7/10
Amazing
Posted on May 8, 2025
I seldom write reviews, but I came here to praise it after two days. I checked in at night, and the front desk guy was very nice. He upgraded my room type, saw my birthday on the next day on my ID card, and said happy birthday to me. He helped me get my luggage from the car and sent it to the room. My boyfriend arrived late, so we ordered takeout and ate at the restaurant downstairs. He turned on the light and handed us chopsticks, paper towels, and trash cans. Sincerity is in the details. I like this kind of business that provides services attentively, which makes people feel warm and professional. The hotel environment is also good, with many small designs. I recommend everyone to stay.
Original TextTranslated by Google
Response from Property: 有人説,遇見,不過是在一定的地點,一定的時間,遇到一定的人或物,最暖的遇見,不過偶遇,而最美的遇見,卻是初見,最想要的遇見衹不過是久別之後的重逢。非常榮幸能夠接待小主,謝謝您給了我們信心和支持,我們會加倍努力,不負您的再次遇見。
HulaAyue
Guestroom
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 4, 2025
There is one person in my family, one person in my family, one baby and one cat. It is really difficult to travel during holidays. I just decided to come to Wuzhen last night. It takes an hour to drive from home. My husband sighed, isn't it the same as Wujiang? But it is still very fragrant to lie in the hotel, and the air is full of the smell of freedom.
🌈 I strongly recommend this pet-friendly parent-child hotel [Wuzhen Wuwaiwu Shuxiang Mansion Hotel]. The price did not increase much during the May Day holiday. The pet cleaning fee is 68💰/pet/night, and a double afternoon tea is also provided, which is very conscientious. When checking in, I saw four or five puppies, which are really friendly.
🚗 There are not many parking spaces. We parked in the next location. There are staff to guide us. There is a large parking lot diagonally opposite the hotel🅿
❤ There is a swimming pool, which is the favorite of the four-year-old boy. There are a lot of fallen leaves🍂 in the outdoor swimming pool. The manager brother helped to pick up the leaves. It is still a bit cold in this season. The children don’t mind the cold and played with a little brother for a long time. ❤There are hammocks❤ and small animals, it's no problem to spend an afternoon there.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you very much for your detailed and thoughtful sharing! We are very happy to see you and your baby and cute pets spending a pleasant holiday in Wuzhen. We are deeply touched by the joy of winning the favor of the whole family, especially the little baby playing in the swimming pool, resting in the hammock, and playing in the cute pet area. We have carefully recorded the parking space problem you reported, and will carefully optimize the parking guidance plan in the future; regarding the fallen leaves in the swimming pool, we have increased the cleaning efforts and are committed to creating a more ideal water-friendly space for everyone. Although the afternoon tea for two is just a little thought from us, it is full of our sincerity that every guest staying in the hotel can be satisfied. Looking forward to meeting again next time, Wuzhen Wuwaiwu Shuxiang Mansion will always be a free harbor for you and your family. May every gathering be filled with surprises and warmth!
Guest User
Guestroom
Stayed in Mar 2025
Other
5 review
10/10
Outstanding
Posted on Apr 24, 2025
I stay at Shuxiang Mansion Hotel almost every year. The hotel is new, the service is very good, and the elderly are also well taken care of. The breakfast has many varieties and is very delicious. Highly recommended!
Original TextTranslated by Google
Response from Property: Thank you, dear guest: Thank you very much for your good comments on the hotel. We will continue to work hard to live up to your praise! Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Guestroom
Stayed in Mar 2025
Other
1 review
10/10
Outstanding
Posted on Apr 22, 2025
This stay was really great! The room was clean and tidy, the bedding was soft and comfortable to sleep in. The front desk staff was very friendly and helped solve many problems. The location is also very convenient, and it is very convenient to eat and shop nearby.
Original TextTranslated by Google
Response from Property: I'm really happy to see you mention the comfort of the bedding and the service of the staff! We have been carefully polishing every detail, hoping to make every guest feel the warmth of home ~ Welcome to come home often! 🏡
Guest User
Guestroom
Stayed in Mar 2025
Other
1 review
10/10
Outstanding
Posted on Apr 22, 2025
The location is excellent and the transportation is convenient. The hotel facilities are complete and new, and the room is warmly decorated. The staff is very considerate and took the initiative to help with the luggage. The details are perfect. Highly recommended! , Beautiful and comfortable environment
Original TextTranslated by Google
Response from Property: Wow! Your praise is so heartwarming~ Whether it's a business trip or a trip, this will always be your "safe haven"! Remember to contact us in advance next time you come, and we will reserve a more satisfactory room for you. See you there~🌟
Guest User
Guestroom
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 22, 2025
The check-in experience was super good, the room was clean and tidy, the bedding was soft and comfortable, and the sound insulation was good. The front desk service was warm and thoughtful, the response was quick, the breakfast was rich in variety, and it was great value for money! I will come again next time~
Original TextTranslated by Google
Response from Property: Thank you, dear guest: Thank you very much for your good comments on the hotel. We will continue to work hard to live up to your praise! Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Guestroom
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 22, 2025
Facilities: There is an outdoor rest area where you can take photos.
Environment: Quiet and with a good green pattern.
Hygiene: The room is very clean.
Service: The lady at the front desk is also very nice.
Food: The taste is very good.
Original TextTranslated by Google
Response from Property: Thank you, dear guest: Thank you very much for your good comments on the hotel. We will continue to work hard to live up to your praise! Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Guestroom
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 12, 2025
Great hotel~ Comfortable environment, unique design style, welcome fruits and snacks. Breakfast is very ins, different every day, and it is very romantic to eat by the pool. The store manager is very enthusiastic, the service attitude is very good, and the guests feel at home~ I will choose it again when I go to Wuzhen next time🍒
Original TextTranslated by Google
6/9
Response from Property: Thank you for your excellent review! We are very happy to bring you such a comfortable experience. We welcome you with fruits and snacks. We hope to give you a wonderful new day with a different ins-style breakfast every day. Our store manager is also very happy to receive your recognition~ We look forward to meeting you in Wuzhen next time and creating more unforgettable moments for you!