1 Chome-5-3 Yaesu, Chuo Ward, Tokyo, 103-0028, JapanSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
448 review
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Verified reviews
Location9.5
Amenities8.6
Service9.1
Cleanliness9.4
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All reviews(448)
Positive reviews(440)
Reviews with photos/video(97)
Easy to get around(69)
Convenient for shopping(25)
Perfect for business trips(17)
Close to airport(15)
Would stay again(14)
Tasty food(13)
Tasty coffee(10)
Luggage delivery service(9)
Negative reviews(8)
PSANG91
Standard Twin
Stayed in Mar 2025
Family
7 review
10/10
Outstanding
Posted on Apr 22, 2025
Love the hotel!
The location is perfect, locate just accross the road from Tokyo station which is one of main station that can access to both JR lines and Metro lines.
We took Airport limousine bus from Haneda to Tokyo station, so it was easy to take all all luggages to the hotel.
It's also possible to walk to/from Tokyo station without acrossing the road, by walking through Yaesu underground shopping mall (but this way has no escalator).
Room are clean and nicely equipped, they provide 1 universal dapter on the desk, but there's also USB-C socket on each bed headboard.
Room space is considering big for Tokyo, we can open 2 suitcase at the same time.
There's free drink for guests in lobby area until midnight. For breakfast, we can choose an option between breakfast in the hotel or exchange with 500JPY coupon for nearby shopping mall.
All staff that we met are helpful and could communicate very well in English, one staff provide me a Tokyo station map with explanation note how to easily find a way in the station when I approach then to ask for help.
For sure we'd would prefer to stay in this hotel again for our next trip in Tokyo!
6/9
Response from Property: Dear guestThank you for sharing your wonderful experience at karaksa hotel TOKYO STATION. We are delighted to hear that you found our location perfect for your travels, and that the accessibility to Tokyo Station made your journey easier. It is our pleasure to provide clean and well-equipped rooms, and we are glad that you appreciated the amenities, including the universal adapter and USB-C sockets.We are also pleased that you enjoyed our complimentary drinks in the lobby and the breakfast options available to our guests. Your kind words about our staff’s helpfulness and communication skills are truly encouraging, and we will continue to strive for excellence in service.Thank you once again for your positive feedback. We look forward to welcoming you back during your next visit to Tokyo.Sincerely,karaksa hotel TOKYO STATION Front staff
Nithi
Standard Twin With Sofa
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on May 2, 2025
Very good location, cleanliness. Quick response from inquiry from e-mail. Several free drinks for guests. I hope to stay here again.
Response from Property: Dear Valued Guest,Thank you so much for choosing our hotel for your latest trip.We would like to thank you for taking the time to send us your feedback.We are very glad that you found the location convenient for your trip and appreciate your compliments on cleanliness and our quick response to inquiries. Thank you for your kind words, and we look forward to welcoming you back in the future.karaksa hotel TOKYO STATION Front staff
Carine
Standard Twin With Extra Bed
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Feb 27, 2025
Breakfast at about sgd5 is decent. Service is good and room is big for triple sharing. Toilets are small but still ok. Just 2 min walk from Lawson and 6min walk to Tokyo station.
Response from Property: Dear Valued GuestThank you very much for taking the time and giving us such a positive review regarding your stay with us.Your comment regarding breakfast, room, and location is much appreciated and very encouraging for our team.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel TOKYO STATIONFront staff
KWOK WAI
Family Quadruple
Stayed in Jun 2025
Family
4 review
8.5/10
Very Good
Posted on Jul 17, 2025
Very clean and comfortable. I need three beds and this hotel has rooms with 3 to 4 beds so it’s perfect.
Response from Property: Dear Mr./Ms. KWOK WAI,Thank you very much for staying at karaksa hotel TOKYO STATION.We are very happy to learn that you enjoyed your stay.We are very pleased to receive your compliments. We will continue to thoroughly clean the hotel's rooms and shared areas so all customers can spend their time with enjoyment and comfort.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel TOKYO STATION one more time. We are patiently waiting for your next visit.karaksa hotel TOKYO STATIONFront staff
Nichapat Baedyanonda
Standard Twin With Extra Bed
Stayed in Feb 2025
Family
2 review
9.5/10
Amazing
Posted on Mar 7, 2025
The location is near Tokyo station,very convenient to get a train.
Response from Property: Dear Mr./Ms.Nichapat BaedyanondaThank you very much for staying at karaksa hotel TOKYO STATION.We are very glad that you found the location convenient for your trip. A good location is one of our hotel's points, and we are proud that our hotel location could bring you such great satisfaction.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.Sincerely,karaksa hotel TOKYO STATION Front staff
WangAnnie
Standard Twin
Stayed in Jun 2025
Other
3 review
2.0/10
Posted on Jul 12, 2025
The hotel would not allow cancellation even though I showed that it was booked with the wrong date and provided the booking number for the correct date. They canceled my room to give to someone else without refunding my money.
Response from Property: Dear Mr./Ms. WangAnnie,Thank you for giving us the review.We would like to let you know that we charge the room charge as the cancel policy.Thank you for your kind understanding.karaksa hotel TOKYO STATONFront staff
Ayesha33
Hollywood Twin
Stayed in Jun 2025
Family
9 review
9.0/10
Great
Posted on Jul 4, 2025
Location very close to Tokyo station, about 7 mins walk, great facilities, small rooms but norm for Tokyo. The breakfast wasn't worth it.
Response from Property: Dear Mr./Ms. Ayesha33It was our honor to welcome you to our hotel recently. Thank you so much for sharing your stay experience here.Thank you for your kind words about our location and facilities. Our hotel's area is a recommended location for customers with various needs, there are many shops and restaurants, and it is also blessed with extremely convenient transportation.We are very sorry that your experience with our breakfast did not meet your expectations. Please allow us to express our sincerest apologies.Please be assured that we are taking into consideration all the matters highlighted in your review and we are working towards improving the services we offer.We hope we will have the opportunity to welcome you back to karaksa hotel TOKYO STATION in the future.Sincerely,karaksa hotel TOKYO STATION Front staff
sistasi
Family Triple Room With Sofa Bed
Stayed in Nov 2024
Family
5 review
6.0/10
Posted on Dec 31, 2024
Room has 4 beds, it suited for us, but too squeezy for us family of 4 with big kids (10 and 13 yo). The shower vs toilet were separated. No wardrobe, only hangers and limited place to hang the clothes. The shower area was squeezy for us too and no space to hang 4 towels, rubbish bin was super tiny too.
They omly make up bed, change towel and throw trash daily, if need to clean room/toilet/change bed sheets must call them before 9am.
Brrakfast space was super limited, can only accomodate like 25 pax, they offer optional replacement of 500yen breakfast voucher that can be used in daimaru etc.
Washing machine is combination for wash and dry and there were too many ppl using it,even need to q. And after setting to dry for 1 hr, all my clothes were still not dry.
Overall i feel not worth the money i paid around sgd 600 per night! The only good thing is only location, near tokyo station.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.We sincerely apologize for any discomfort you experienced with the room size, breakfast place, and bathroom.Although it is difficult to make immediate changes to the facilities, we will consider the points you have pointed out in order to improve them in the future.We hope that you will give us the opportunity to better serve you in the future.karaksa hotel TOKYO STATIONFront staff
Anonymous User
Standard Twin With Extra Bed
Stayed in May 2025
Family
1 review
9.5/10
Amazing
Posted on Jun 22, 2025
The hotel offered three-bed rooms,which were great for family travellers. There were coin-operated washing machines on the 3rd floor too. Free drinks and snacks were available at the ground floor. Receptions spoke fluent English and they were very helpful. The location is perfect. It is between Tokyo station and Nihombashi metro station. Will return soon.
Response from Property: Dear Valued Guest Thank you very much for taking the time and giving us such a positive review regarding your stay with us.We are so happy to learn that you enjoyed your stay much with our comfortable facilities.And also we are very happy to know you are pleased by our service.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel TOKYO STATIONFront staff
Guest User
Standard Twin With Extra Bed
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on Jun 4, 2025
Great location for folks who need to take the train daily. The hotel has all the essential services for a traveler and the breakfast costs only 500 yen per person. Free coffee almost the whole day.
Response from Property: Dear Valued Guest Thank you very much for taking the time and giving us such a positive review regarding your stay with us.We are pleased to know that our hotel location could help make your stay more comfortable and your explorations of the city more convenient.And also we are so happy to learn that you enjoyed your stay much with our comfortable facilities.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel TOKYO STATIONFront staff
Guest User
King Double
Stayed in Apr 2025
Couple
8 review
10/10
Outstanding
Posted on May 29, 2025
Surprisingly big room and bed. Reasonably convenient and definitely worth the price! Good budget option!
Response from Property: Dear Mr./Ms. _TISG15483rxd****,Thank you very much for staying at karaksa hotel TOKYO STATION.It is always a pleasure to know that you had a very enjoyable stay.It is our honor to know that you find our hotel's stay price reasonable for what services and facilities were provided.We hope we will have the opportunity to welcome you back to karaksa hotel TOKYO STATION in the future.karaksa hotel TOKYO STATIONFront staff
Anonymous User
Standard Twin
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 6, 2025
Location is great, only 3 mins walk to Tokyo station. The room and the beds are bigger than we expected. Just wish the side of the sink has a bit more table room for us to put stuff on.
Response from Property: Dear Valued Guest,Thank you very much for staying at karaksa hotel TOKYO STATION.We are very glad that you found the location convenient for your trip. A good location is one of our hotel's points. We are proud that our hotel location could bring you such great satisfaction.We are very sorry to hear that you were not satisfied with the sink.And thank you for your valuable feedback.We will keep it in mind for future reference.We hope this experience will not impair your trust and will give us the opportunity of welcoming you again in the near future.karaksa hotel TOKYO STATIONFront staff
broccoli_KT
Connecting Rooms (for 4 People)
Stayed in Mar 2025
Family
6 review
6.0/10
Posted on May 4, 2025
Counter service is poor with unfriendly foreign staff. We arrived early morning and had to book one more day to a tiny single room to fit 4 of us and nothing can be done.
Response from Property: Dear Mr./Ms. broccoli_KTThank you so much for choosing our hotel for your latest trip.We would like to offer our sincere apologies for our staff causing you discomfort with their behavior.Please understand that the hotel was fully booked the day before. No rooms were not available on the day you arrived. Even if it's free, we still need time to clean it up. The cleaning service in Japanese hotels starts at 11 o'clock. Therefore, the fastest time to enter the room is also after 1 pm in the afternoon.Rest assured that we take to heart your words and will properly educate our staff again in order to prevent repeating such happenings and ensuring a comfortable stay for our guests.We hope this experience will not impair your trust and will give us the opportunity of welcoming you again in the near future.karaksa hotel TOKYO STATIONFront staff
James Doble
Standard Twin With Extra Bed
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 27, 2025
Having recently stayed at the karaksa hotel TOKYO STATION, I can offer a first-hand review of my experience.
Location, Location, Location: The standout feature of this hotel is undoubtedly its exceptional location. It's literally just across the road from Tokyo Station, making it incredibly convenient for anyone arriving or departing by train, including the Shinkansen. This proximity also provides easy access to the vast Tokyo Metro network, making exploring the city a breeze. I also appreciated the numerous shops and restaurants in the immediate vicinity and within the underground malls connected to the station. Even with luggage, the walk from the station was short and manageable.
Room Comfort and Cleanliness: My room, a standard twin, was compact but efficiently designed. While not spacious, it was certainly adequate for two people and our luggage. I found it to be immaculately clean, which is always a top priority for me. The beds were comfortable, and I appreciated the inclusion of a universal adapter and USB-C charging ports by the bedside. The bathroom, while also on the smaller side, was modern and well-maintained, with a separate shower area which was a plus.
Service and Staff: The staff were consistently friendly and helpful. From check-in to any inquiries I had, they were always polite and willing to assist. I was particularly impressed by their good English communication skills, which made everything very smooth. One staff member even provided me with a detailed map of Tokyo Station, which was incredibly useful for navigating such a large and complex hub.
Facilities and Amenities: While the hotel doesn't boast extensive facilities like a large gym or pool, it does offer some thoughtful extras. The complimentary drinks and snacks available in the lobby from 10 am to midnight were a welcome touch, especially after a long day of sightseeing. They also had luggage storage available, which was convenient on my departure day. I also noticed they had umbrellas available to borrow, which would have been handy if it had rained.
Response from Property: Dear Mr./Ms. James DobleThank you very much for staying at karaksa hotel TOKYO STATION.We are pleased to know that our hotel location could help make your stay more comfortable and your explorations of the city more convenient.And also it is very kind of you to praise our staff. You can not imagine how motivating it is for our front desk team to know they have helped make your stay more enjoyable.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel TOKYO STATION one more time. We are patiently waiting for your next visit.karaksa hotel TOKYO STATIONFront staff
Guest User
King Double
Stayed in Apr 2025
Couple
5 review
9.5/10
Amazing
Posted on May 13, 2025
Just directly opposite the airport limousine bus pick up. Location is truly convenient.
Response from Property: Dear Valued Guest,Thank you very much for staying at karaksa hotel TOKYO STATION.Our hotel is located near Tokyo Station and Nihonbashi Subway Station, so it is a convenient choice of accommodation for both traveling and business.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel TOKYO STATION one more time. We are patiently waiting for your next visit.karaksa hotel TOKYO STATIONFront staff