lavande hotels(Tianshui Railway Station Store) Reviews

Name: lavande hotels(Tianshui Railway Station Store)
Address: Shangbu Road East, Maiji District, Tianshui, Gansu, China, Shangbu Road East, Mainland, China
Rating: 4.7

lavande hotels(Tianshui Railway Station Store)

Shangbu Road East, Maiji District, Tianshui, Gansu, ChinaView Hotel Details

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lavande hotels(Tianshui Railway Station Store) Guest Reviews

4.7/5

Outstanding

167 review

Verified reviews

Location4.7

Amenities4.6

Service4.7

Cleanliness4.7

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All reviews(167)

Positive reviews(163)

Reviews with photos/video(25)

Friendly front desk staff(18)

Near shopping area(15)

Classy environment(12)

Delicious breakfast(11)

Convenient parking(10)

Convenient for shopping(9)

Perfect for business trips(6)

Would stay again(5)

Negative reviews(4)

Anonymous User

Deluxe Queen Room

Stayed in Sep 2024

Couples

76 review

5.0/5

Outstanding

Posted on Oct 13, 2024

The girl at the front desk is very nice. Ctrip's location is wrong, so I have to call the front desk to ask for the navigation address. The hotel has two washing machines with drying functions. It may be the off-season and the hotel is undergoing renovations. The back of the hotel building (picture 1) is also being renovated. There is a school next to it, and songs will be played in the morning. The hotel is in a good location, with food, drinks and a coffee shop downstairs.

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Response from Property: Hello, I am your little housekeeper Li Xiaolan. We have updated the navigation location accurately and the transportation is convenient. We are very honored to serve you. Thank you for your praise and recognition. We will continue to work hard! Welcome home next time~

Guest User

Deluxe Queen Room

Stayed in Sep 2024

Travel with friends

2 review

1.5/5

Posted on Oct 4, 2024

1. The hotel’s water and sewer pipes are not soundproofed? You can clearly hear the water running next door. I was woken up by the loud sound of water flow several times in the middle of the night. I couldn't sleep well at all (listen to the video for yourself) 2. The hygiene is so poor. For the first time, the hair on the bathroom floor drain was not clean. Pictures. See for yourself how disgusting it is! 3. I was unlucky to encounter a noisy child next door. I communicated with the front desk, but no solution was provided. I endured it until the early morning before the next door became quiet. This stay was like staying in a large courtyard. Basic sleep and hygiene were not guaranteed. I would not choose this brand of hotel again.

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Response from Property: Dear customer, first of all, thank you very much for choosing our hotel. At any time, the arrival of every customer, including you, is our greatest honor. We sincerely apologize to you for your feedback. It is indeed a new store. We also discovered the sound of hydraulic pipes that day and are now working hard to rectify it. Hygiene issues should not be a problem in any case, but Xiaolan assures you that Xiaolan’s family really attaches great importance to the quality of hygiene. There really is no hair problem in other rooms. We have made a deep review and punished the hair problem in your room. All friends are also asked to supervise. After receiving your feedback about the noisy noise next door, the hotel called to remind you and knocked on the door several times to inform you. It still disturbs your rest. terribly sorry! We humbly accept all your comments. However, as a Lavande brand, the overall environmental configuration and hygienic quality are good, so please trust our brand.

Anonymous User

Elegant Queen Room

Stayed in Sep 2024

Travel with friends

1 review

5.0/5

Outstanding

Posted on Oct 17, 2024

The room is pretty good1111111111111111111111111111111111111111111111

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Response from Property: It is a great honor to serve you. Thank you for your praise and recognition. Xiaolan will keep up the good work. Do everything carefully. Looking forward to meeting you next time!

Wai Fai

Elegant Queen Room

Stayed in Dec 2024

Family

4 review

5.0/5

Outstanding

Posted on Jan 7, 2025

第一次住丽楓,感覺非常不錯. 跟高德導航到酒店停車場,泊車方便,直上六樓大堂入住登記. 酒店新装,房間及大堂格調雅致,床也舒適,地方整潔. 前台服務到位. 喜歡健身室的设備.另也可洗衣服. 位置好,樓下是商場及步行街,吃同購物也方便. 提提,早餐一般,不知是否淡季人少的關係. 飽肚是可以,但有要求便不建議或先看看才買.

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Response from Property: 您好呀，我是您的小管家麗小懶。非常榮幸能為您服務呢，感謝您的好評和認可。我們會繼續努力的！期待您的下次光臨，祝您事事順利，我們的早餐都是按照麗楓標準準備的，大概有26種品種，我也積極接納您的建議，加強早餐的品類，您下次入住可以在品嚐一下我們的早餐！

Guest User

Pure Nature Suite

Stayed in Dec 2024

Travel with friends

1 review

5.0/5

Outstanding

Posted on Feb 21, 2025

挺好的很乾凈衞生，就是燈光有點暗，工作人員也及時給我們更換房間，服務態度非常好，位置也比較好，在步行街裏面，吃的比較多，離火車站很近，都挺方便的

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Response from Property: 您好呀，我是您的小管家麗小懶。非常榮幸能為您服務呢，感謝您的好評和認可。我們會繼續努力的！期待您的下次光臨，祝您事事順利！

Joanna3113

Deluxe Queen Room

Stayed in Oct 2024

Solo travelers

34 review

5.0/5

Outstanding

Posted on Nov 21, 2024

設施：有智能音箱、吹風機、洗衣機、烘乾機、洗澡智能音樂等等等，是合格的連鎖門店！衞生：很乾凈，廁所沒有反臭，樓道和大廳也都不錯環境：附近有小吃街和逛街的，晚上還去shopping了，旁小吃街的串串也不錯服務：前台很禮貌，每次去洗衣服很熱情打招呼，還幫我拿了衣架

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6/10

Guest User

Pure Nature Suite

Stayed in Dec 2024

Family

3 review

5.0/5

Outstanding

Posted on Jan 21, 2025

房子裏面非常乾淨，特別舒服！裏面設施非常智能化，着重提一下燒水的特別現金券，礦泉水瓶擰上去接水的時候水即熱的非常好

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Guest User

Business Queen Room

Stayed in Oct 2024

Business travelers

8 review

5.0/5

Outstanding

Posted on Dec 14, 2024

出差多次入住，這家是新開店環境很好，也非常乾淨。前台的兩位接待小姐姐格桑和羅勒服務很熱情，也挺耐心。天水的吃喝玩都幫我推薦麻辣燙～嘗試了網紅麻辣燙馬玉林

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Response from Property: 您好呀，我是您的小管家麗小懶。非常榮幸能為您服務呢，感謝您的好評和認可。我們會繼續努力的！期待您的下次光臨，祝您事事順利

Guest User

Pure Nature Twin Room

Stayed in Sep 2024

Business travelers

20 review

4.8/5

Amazing

Posted on Oct 6, 2024

好評，第一次來看了其他酒店衞生一般這個新裝修很好設施齊全，除了衞生間水有點問題，馬桶水聲音大，洗澡水小，其他五星好評，服務也很熱情，凌晨來前台小妹妹很認真負責接待並讓保安大叔帶看房間，五星給服務

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Response from Property: 尊敬的顧客您好！感謝您的入住和評價。非常用心的評價呢。我們是新開業酒店，衞生間水的聲音是水壓太大了，已經解決了哦。感謝您的反饋，也謝謝您的理解和包涵。歡迎您下次光臨哦。

Baixiangguojiaoaodepingguo🍎

Deluxe Queen Room

Stayed in Aug 2024

Travel with friends

1 review

5.0/5

Outstanding

Posted on Oct 1, 2024

非常滿意，因為和老伴出來旅遊，想來看看麥積山石窟。所以就選擇了這家酒店，但是呢出租車搭錯地方了我們又繞到了他的側面給酒店前台打電話，一個叫格桑的漂亮的女士很柔聲細語的説稍等你在那個位置，隨後親自下樓把我們接到了酒店。安排了房間，進來一看太好啦！旅途勞累也在片刻消失殆盡！我們倆商量又直接續訂了一天，那天下雨我們又沒有帶傘。到了前台又是格桑的班，借了她的傘，出去遊玩。入住這裏周邊生活氣息濃厚，又在步行街上，公交輕軌很方便的，有機會還會來的。特別表揚：格桑、半夏和前台服務的小姑娘們

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