Shangri-La Sydney

Shangri-La Sydney Reviews

Shangri-La Sydney

176 Cumberland Street, The Rocks, New South Wales, 2000, AustraliaSee Hotel Details
Shangri-La Sydney
Shangri-La SydneyShangri-La SydneyShangri-La Sydney
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1 night

Guest Reviews

9/10
Great
681 review
Verified reviews
Location9.1
Amenities8.8
Service8.9
Cleanliness9.2
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All reviews(681)
Positive reviews(643)
Reviews with photos/video(268)
Loved the view(143)
Great location(130)
Convenient location(64)
Large rooms(41)
Easy to get around(26)
Tasty restaurant(17)
Tasty food(17)
Perfect for kids(8)
Negative reviews(38)
Guest User
Executive Sydney Harbour King Room
Stayed in Mar 2025
Couples
14 review
10.0/10
Outstanding
Posted on Apr 14, 2025
This was one of our best experiences ever. The view in the hotelroom was absolutely stunning, people absolutely nice and the service was outstanding. Very convenient, digitally enabled and very forward thinking oriented. The Blue Bar is also highly recommended. Unfortunately Shangri-La is only available in the eastern part of the world, we would surely use it more often.
Response from Property: Thank you for the glowing review — we are so pleased to hear this was one of your best experiences ever. The views truly are unforgettable, and it is wonderful to know our colleagues and service helped make your stay so special.Blu Bar on 36 is definitely a guest favourite, and we are glad you enjoyed it. We would love to welcome you back anytime you are in this part of the world again.Kind regards,Rob Weeden, Area General Manager
Guest User
Deluxe Darling Harbour King Room
Stayed in Feb 2025
Couples
4 review
9.5/10
Amazing
Posted on Mar 22, 2025
The front desk lady gave me a free upgrade so that I could have a better view for darling harbour. All staff I met were friendly and helpful. Smart TV contained airplay/chromcast function  The hotel is not accessible friendly for walking as guests need to take some stairs or sloping road
Hyeyeon
Executive Darling Harbour Twin Room
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 12, 2025
Great location, nice service made us feeling good!
Response from Property: Dear Hyeyeon,Thank you for choosing to stay with us. It is our honour to learn that you were satisfied with our service. We look forward to welcoming you back in the near future.Kind regards,Angela Kwek, Executive Assistant to the General Manager
K.S. Yoong
Horizon Club Opera House City Room
Stayed in Jan 2025
Couples
1 review
10.0/10
Outstanding
Posted on Feb 14, 2025
Fantastic customer service, room is very clean, classy and great view of the opera house too!
Response from Property: Dear Guest, Thank you for your perfect rating and kind words. I am delighted that you enjoyed the fantastic customer service, the cleanliness and elegance of your room, and the breathtaking view of the Opera House. We look forward to welcoming you back for another wonderful stay. Kind regards, Rob Weeden Area General Manager
Guest User
Deluxe Opera House City View King Room
Stayed in Oct 2024
Solo travelers
11 review
10.0/10
Outstanding
Posted on Nov 17, 2024
I was given a corner room which is large and comfortable. However the opera house is only visible if you reach out near the window.
DiXX
Premier Harbour Bridge Room
Stayed in Mar 2025
Solo travelers
3 review
8.5/10
Very Good
Posted on Apr 14, 2025
Best view
Response from Property: Dear Dixx,Thank you for choosing to stay at Shangri-La Sydney!We’re delighted you enjoyed the stunning views from our Premier Harbour Bridge Room overlooking Sydney Harbour — it’s a favourite of ours too, and we’re still amazed every time we walk in. We would love to welcome you back again soon to enjoy both the view and our warm hospitality.Kind regards,Angela Kwek, Executive Assistant to the General Manager
Anonymous User
Deluxe Darling Harbour Twin Room
Stayed in Nov 2024
Family
21 review
10.0/10
Outstanding
Posted on Dec 31, 2024
Goodwill never lies. Nice hotel with an excellent location.
Guest User
Executive Darling Harbour King Room
Stayed in Jan 2025
Couples
1 review
10.0/10
Outstanding
Posted on Feb 22, 2025
Good Hotel, slightly dated but that’s the theme the hotel goes for. Very clean and friendly workers All tvs are new and smart Tvs Enjoyed our stay here and no complaints
Response from Property: Dear Guest, Thank you for your kind review. I am pleased to hear that you had a perfect stay and appreciated our surroundings, amenities, and the friendly service from our colleagues. It is also great to know you found the hotel very clean and enjoyed the new Smart TVs in the rooms. We truly appreciate your feedback and look forward to welcoming you again for another enjoyable stay. Warm regards, Rob Weeden Area General Manager
BoysTravelguide
Deluxe Opera House City View King Room
Stayed in Jul 2024
Family
7 review
9.5/10
Amazing
Posted on Aug 22, 2024
we enjoyed 3 nights in Shangri-la Sydney. nice and clean but location is uphill so not the best option for family with stroller
Leanghorn
Horizon Club Darling Harbour Room
Stayed in Oct 2024
Family
6 review
10.0/10
Outstanding
Posted on Nov 15, 2024
I love the location it near Opera house 🏡
Guest User
Executive Opera House City View King Room
Stayed in Apr 2025
Travel with friends
1 review
9.5/10
Amazing
Posted on May 15, 2025
Good view and nice peaple Enjoy the night Very happy thank you
Response from Property: Dear Guest,Thank you for choosing Shangri-La Sydney. We appreciate your feedback, and we look forward to welcoming you back soon!Have a great one!Kind regards,Angela Kwek, Executive Assistant to the General Manager
Klaus
Executive Darling Harbour King Room
Stayed in Nov 2024
Family
19 review
7.5/10
Posted on Dec 25, 2024
The facilities of the hotel are too small, check in, swimming pool, restaurant, you have not enough space or you need to wait quite long to be served.
Emil Cheung
Deluxe Opera House City View King Room
Stayed in Dec 2024
Business travelers
4 review
10.0/10
Outstanding
Posted on Feb 20, 2025
Good one, with nice Gym and Sauna easy to walk to Sydney Operahouse and Darling Harbour.
Response from Property: Dear Guest, Thank you for your perfect rating and kind words. I am delighted that you enjoyed your stay, particularly our gym and sauna, as well as the convenient location within walking distance to the Sydney Opera House and Darling Harbour. We appreciate your feedback and look forward to welcoming you back for another great stay. Warm regards, Rob Weeden Area General Manager
Guest User
Executive Opera House City View King Room
Stayed in Nov 2024
Couples
1 review
10.0/10
Outstanding
Posted on Dec 14, 2024
We were upgraded to a better room. This is our first time staying with the hotel. Amazing experience! Will visit again
Miko Bayuaji
Horizon Club Opera House City Room
Stayed in May 2024
Solo travelers
12 review
4.5/10
Posted on Aug 5, 2024
My room has a good view and the foods taste well, i think these 2 factors are the only good things about this hotel. The price isn't worth its service. Super slow response. Unethical cleaning service lady who claim my rooms is switch on dnd sign (which is not) when i asked her many times to clean my room (but nobody come) until i was very angry to the front desk. Even asking for somebody to help open my wije required me to more than 5 times to ask somebody. The location itself not really pedestrian friendly especially if you bring kids or elder people. You need to climb up the road all the way up. Better pay a bit more to stay in four season or park hyatt.