Heritage Hotel Cameron Highlands

Heritage Hotel Cameron Highlands Reviews

Heritage Hotel Cameron Highlands

Jalan Gereja, Tanah Rata, Pahang, 39000, MalaysiaSee Hotel Details
Heritage Hotel Cameron Highlands
Heritage Hotel Cameron HighlandsHeritage Hotel Cameron HighlandsHeritage Hotel Cameron Highlands
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1 night

Guest Reviews

8.6/10
Very Good
450 review
Verified reviews
Location9.0
Amenities8.3
Service8.8
Cleanliness8.3
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All reviews(450)
Positive reviews(429)
Reviews with photos/video(182)
Great location(55)
Delicious breakfast(46)
Loved the view(43)
Large rooms(35)
Convenient parking(23)
Quiet & comfortable(21)
Perfect for families(12)
Unclean carpet(5)
Negative reviews(21)
Thu
Deluxe King
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 29, 2025
After all , we stay 2 nights at the hotel peacefully, we fell in love with Cameron Highlands, Tanah Rata . People there are very friendly and warm welcoming. Place is cool , people there also cool. Amazing trip for us. We will go there again.
6/9
Guest User
Superior Twin
Stayed in Jun 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 31, 2025
The view is awesome the area looks like min Switzerland and it was cool nothing much to do in the highland but the hotel is worth it
Soma Sunder
Deluxe Quad Junior Suite
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 30, 2025
One of the best places to stay in Cameron Highland for families, especially those with children, thanks to the playground, library, and other amenities. We went for a morning walk around the garden area (there was some renovation going on), but we enjoyed it. Breakfast and night steamboat are excellent. The room is clean and well-maintained; it does not resemble the old hotel depicted in the photograph. In terms of location, it is very close to Tanah Rata and a 30-minute drive from Brinchang. Small note: Avoid travelling during peak seasons, such as public holidays. I would definitely recommend to friends and family; it is one of my favourites stay in Cameron Highland. Finally, the hotel staff are friendly.
Response from Property: Dear Soma Sunder,Thank you for staying with us and for your detailed and heartfelt feedback. We're thrilled to hear that you and your family had such a wonderful experience, from the playground and library to the garden walks and dining options. It's great to know the room and service exceeded expectations and that our location was convenient for your trip. Your recommendation means the world to us, and we look forward to welcoming you and your loved ones again soon.Warm regards,Kenny LiongGeneral Manager
Guest User
Superior King
Stayed in May 2025
Couple
3 review
5.5/10
Posted on Jun 22, 2025
My wrist and arm was found having red spot suspected caused by Bedworm. Complaint was convey to receiption counter. Room cleaner was deployed for inspection, however there was no Bedworm found visually in bed. It was new & clean mattress. By consider my wife was not bitten by bedworm and red spot on my body, I highly suspected it caused by red sofa chair.
Response from Property: Dear valued customer, we hope that everything went well and the red spots are healed. We sincerely apologize for any inconvenience you experienced during your stay due to the condition of our hotel. Please know that we take your feedback very seriously, and we are committed to making the necessary improvements to enhance our facilities and services. Our goal is to provide a better experience for all our guests, and we are working diligently to ensure that your next visit with us will be more comfortable and enjoyable.Best regards,General Manager.
jojihye
Superior Triple Room With 3 Beds
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 14, 2025
Room was spacious enough and a lot of things were provided! The view is soooo nice and i like that theres a balcony! Only thing is you need to climb a hill and it is pretty deep in with not much lights lighting up the pathway at night.
Response from Property: Dear Jojihye,Thank you for staying with us. We're truly pleased to know you enjoyed the spacious room, lovely view, and balcony. Your feedback regarding the uphill path and limited lighting at night is appreciated, and we will certainly look into ways to enhance guest comfort and safety. We value your input and look forward to welcoming you again.Warm regards,Kenny LiongGeneral Manager
Guest User
Superior King
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 16, 2025
Really enjoy staying here. This hotel have a nice view feeling like we are on vacation overseas.
KimikaFaizal
Superior Triple Room
Stayed in May 2025
Family
6 review
6.5/10
Posted on Jun 7, 2025
Bilik ok cuma bilik hotel mcm keadaan lama. TV pun xde Channel lain.. Berkabur². Breakfast oklh. Parking mudah.
Response from Property: Dear Valued Guest, Thank you for staying with us and sharing your feedback. We are glad that you were satisfied with the room, breakfast and parking facilities. However, we apologize for the unsatisfactory condition of the room and TV broadcast. We will take note and strive to improve from time to time. We hope to welcome you again in the future. Best regards, Kenny LiongGeneral Manager
Syahrul Fahmi
Superior Twin
Stayed in Apr 2025
Family
61 review
8.5/10
Very Good
Posted on Jun 12, 2025
Hotel at tanah rata Free parking Got swimming pool Simple breakfast but was good Will come back again
Response from Property: Dear Syahrul Fahmi, Thank you for staying with us. We’re glad you enjoyed our location in Tanah Rata, the convenience of free parking, and our swimming pool. It's great to hear the simple breakfast met your expectations. We look forward to welcoming you back again soon.Warm regards,Kenny LiongGeneral Manager
Ayuni Amirullah
Superior Twin
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 13, 2025
The room was clean and well-maintained, providing a comfortable stay
Response from Property: Dear Ayuni,Thank you for staying with us. We're truly pleased to know that the cleanliness and upkeep of the room contributed to a comfortable stay for you. Your kind feedback encourages us to continue maintaining high standards, and we look forward to welcoming you again.Warm regards,Kenny LiongGeneral Manager
Anonymous User
Deluxe Triple
Stayed in Jun 2025
Business traveler
25 review
9.5/10
Amazing
Posted on Jul 5, 2025
All good. just need to change new carpet. its smelly like the old carpet.
Response from Property: Dear Guest,Thank you for staying with us. We're glad to know you had a good overall experience, and we truly appreciate your honest feedback about the carpet condition. We understand how this can affect comfort, and improvements are being looked into. Your comments are valuable to us as we strive to enhance every guest’s stay.Warm regards,Kenny LiongGeneral Manager
Raccoon girl
Superior Twin Shower
Stayed in Apr 2025
Couple
23 review
9.5/10
Amazing
Posted on May 29, 2025
4th time staying here everytime we came to cameron. Love here the most with varity of foods. Spacious parking lot. Even though the furniture quite vintage but still look nice.
Response from Property: Dear Valued Guest,Thank you so much for your kind words and thoughtful review! We are absolutely delighted that you had a wonderful experience during your stay, and it truly means the world to us to know that our efforts to provide exceptional service and a comfortable environment were appreciated. Your feedback not only motivates us to continue improving, but it also helps future guests make informed decisions about their stay, and we are beyond grateful for your support.Best Regards,General Manager.
Khin
Deluxe Triple
Stayed in May 2025
Couple
3 review
6.0/10
Posted on Jun 25, 2025
So far so good but request take time to get it. Need to remind a few times
Response from Property: Dear Khin,Thank you for staying with us and for your feedback. We're glad you had a pleasant stay overall, but we apologise for the delay in attending to your requests. We will review our internal response time to ensure more efficient service moving forward. We appreciate your patience and hope to welcome you back soon.Warm regards,Kenny LiongGeneral Manager
Ahmad Arief
Superior King
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 19, 2025
Perfect hotel. I have nothing to complain about. Everything is perfect for me. Room, service, facilities & food for breakfast. I will repeat again if I come to cameron again. thank you for your service.
she_la
Superior King
Stayed in Apr 2025
Couple
7 review
9.5/10
Amazing
Posted on May 13, 2025
Comfortable and spacious room. Nice view,reasonable price..staff very friendly..i'll repeat again..😁
Anonymous User
Superior King
Stayed in Mar 2025
Couple
6 review
9.0/10
Great
Posted on Jun 11, 2025
Review for Heritage Hotel, Cameron Highlands I recently had the pleasure of staying at the Heritage Hotel in Cameron Highlands. My experience was largely positive, and I'd rate it 4 out of 5 stars. The hotel itself boasts a charming ambiance with well-maintained facilities. One of the standout features of my stay was the incredibly comfy king bed, which ensured restful nights after days of exploring the cool highlands. The overall environment of the hotel contributed to a relaxing and enjoyable experience. While I had a delightful time, there's always room for improvement to reach that perfect score. Nonetheless, the Heritage Hotel is a great choice for anyone visiting Cameron Highlands, offering comfort and a pleasant atmosphere. Highly recommended for a serene getaway!
Response from Property: Dear Guest,Thank you for staying with us and for your thoughtful and encouraging review. We're delighted to hear that you enjoyed the charming ambiance, well-maintained facilities, and especially the comfort of our king bed. It's wonderful to know your stay with us added to the serenity of your visit to the Cameron Highlands.We truly appreciate your recommendation and your constructive comments. Rest assured, we are always striving to improve and deliver an even better experience for our guests.We look forward to welcoming you back for another relaxing getaway.Warm regards,Kenny LiongGeneral Manager